How to find a ticket
Enter your phone number and the number of the document (passport or other equivalent document) you used to book the ticketQuestions and answers
Where to find documents in email?
After purchase, we always send the itinerary receipt to the email address you provided. If the document is not in your Inbox, please check your Spam folder. Sometimes email services mistakenly block automatic messages. In that case, click Not spam so this error does not happen again.Where can I find my documents in My Account?To log in to your Personal Account on the website or in the app, use the same email address you provided when making your booking.In the mobile app, open the "Orders" section at the bottom of the screen and select the order you need. Scroll down to the "Documents" section, where you can view or download the document you need.On the website, go to the "Orders" section in your Personal Account and select the order you need. Scroll down to the "Documents" section, where you can view or download the document you need.
If your order is not in your Personal AccountThere can be many reasons for this. For example, you made a typo when entering your email when booking or logging in. Write to us in the chat and we will help you figure it out.
How can I contact you if none of the above helps?
Write us a chat at this link.
