Aero Contractors

AJet is a Turkish low-cost airline offering passengers the opportunity to travel at affordable prices without compromising on safety. The carrier focuses on those who value savings and fare transparency, allowing travellers to independently choose the necessary set of services for a comfortable flight.

Key Features of the Airline:

• Affordable Fares: The low-cost model allows passengers to save significantly on tickets. You pay only for the flight, while additional options, such as baggage or meals, can be added as desired.
• Route Network: The airline serves various destinations. Specifically, the schedule includes flights connecting Fort Lauderdale and the popular resort centre of Georgetown.
• Modern Approach: AJet strives to provide high service standards, utilising modern technologies for convenient booking and flight check-in.

For prompt resolution of enquiries, AJet passengers can utilise a developed system of digital communication channels. As the airline adheres to a low-cost model, primary interaction with customers takes place online or through a unified contact centre.

Official Website

The most up-to-date information, booking management, and online check-in are available on the air carrier's official portal: ajet.com

Contact Details

• Official Website: ajet.com
• Central Support Service (Call Centre): +90 850 333 2538 (international number, 24/7).
• Additional Number (for calls from Turkey): 0888 228 2 538.
• Email and Enquiries: For requests, it is recommended to use the "Feedback Form" on the website or the mobile application. General questions can be directed to info@ajet.com.
• Mobile Application: "AJet Mobile" (available on the App Store, Google Play, and Huawei AppGallery) is the most convenient way to check in and verify flight status.

Social Media

You can follow the airline's promotions and news on its official pages:

• Instagram: @ajet
• Facebook: AJet
• X (Twitter): @AJET_TR
• LinkedIn: AJet
• YouTube: AJet

Offices and Representatives

Since AJet is a budget carrier, the network of physical sales offices is limited. Major administrative issues are resolved through the central office.

• Headquarters: Ankara/Istanbul, Turkey.
• Airport Counters: Company representatives are available at check-in and ticket sales counters at departure airports (including the Georgetown hub and other points in the route network) 2–3 hours before flight departure.

Emergency Support

The contact centre operates 24/7. In the event of flight cancellation or delay, it is recommended to first check notifications in the mobile app or contact the hotline.

Please note: Contact details may be updated. We recommend verifying information on the official website before travelling.

When planning a flight with AJet, it is important to familiarise yourself with the baggage rules in advance to avoid unnecessary expenses at the airport. Since the company operates on a low-cost model, allowances may vary depending on the chosen fare package and route, for example, when flying from the city of Fort Lauderdale to the carrier's hub.

Cabin Baggage

AJet's cabin baggage policy is designed to speed up the boarding process. Standard conditions for most fares include:

• Main Item: The passenger is entitled to carry one piece of hand luggage weighing no more than 8 kg free of charge. The maximum dimensions of the bag must not exceed 55 x 40 x 23 cm.
• Personal Item: Additionally, you are allowed to bring one small item, such as a handbag, laptop bag, or child's backpack. Its dimensions must not exceed 40 x 30 x 15 cm, and it must fit freely under the seat in front of you.
• For Infants: Passengers travelling with infants (under 2 years old) are usually permitted to transport a baby stroller (handed over at the ramp) and an additional bag with baby food.

Checked Baggage

Free baggage allowances depend on the booking class (EcoJet, Flex, etc.). It is recommended to check the exact limits on your e-ticket before departure.

• Budget Fares (Eco): Often include only hand luggage or a minimal baggage weight (e.g., 15 kg). This is an ideal option for short trips.
• Standard Fares: Usually include one piece of baggage weighing 20 kg.
• Extended Fares: May include an increased allowance (up to 30 kg) or the option to transport multiple pieces.
• Baggage Pooling: On some flights, pooling weight is permitted for passengers travelling together on the same booking, but the weight of a single suitcase must not exceed 32 kg due to occupational safety regulations for handlers.

Excess Baggage and Fees

If the weight of your suitcase exceeds the established allowance, a surcharge will apply. Paying for excess weight at the airport (including at the hub airport in Georgetown) will cost significantly more than arranging the service online.

It is recommended to purchase additional baggage kilograms via the official website or the AJet mobile app at least 2-3 hours before departure. Billing is usually calculated per extra kilogram or for an additional piece of luggage (Extra Bag).

Special Baggage

Special rules apply to the transport of non-standard items:

• Sports Equipment: Skis, snowboards, golf or diving equipment, as well as bicycles, are transported for a separate fee. Seasonal promotions with free carriage of the first set of skis may apply to certain destinations.
• Musical Instruments: Small instruments (violin, flute) that fit within cabin baggage dimensions can be taken into the cabin. Large instruments (cello, guitar) must either be checked in as baggage in a hard case or require the purchase of a separate seat in the aircraft cabin.

Prohibited and Restricted Items

For safety purposes, strictly adhere to international air transport regulations:

• Prohibited in Cabin Baggage: Sharp or cutting objects, liquids in containers exceeding 100 ml, and flammable substances.
• Cabin Only: Lithium-ion batteries, power banks, and electronic cigarettes must be kept only in the aircraft cabin; checking them into luggage is prohibited.
• Prohibited in Baggage: Explosives, gases, oxidisers, and other dangerous goods.

Tips for Efficient Packing

To ensure a smooth journey, follow these simple recommendations:

1. Weigh your luggage at home: Use household scales to ensure you stay within the 20 kg limit (or as specified on your ticket).
2. Valuables stay with you: Always carry documents, money, jewellery, laptops, and fragile items in your hand luggage.
3. Labelling: Remove tags from previous flights and attach a tag with your name and phone number to your suitcase in case of loss.
4. Soft Luggage: Backpacks and soft bags are often easier to fit into overhead bins than hard-shell suitcases.

Travelling with pets requires careful preparation, and AJet strives to make this process as comfortable as possible for passengers and their beloved animals. The carrier permits the transport of cats, dogs, and small birds (canaries, parrots) subject to certain safety and hygiene rules. It is important to remember that the number of animals on board is limited, so booking the service is necessary in advance, preferably immediately after purchasing your ticket.

In the Aircraft Cabin (PETC)

For those who do not wish to part with their pet during the flight, the option of transport in hand luggage is available. This is ideal for small animals.

• Weight and Dimensions: The maximum weight of the animal together with the carrier must not exceed 8 kg. Standard dimensions for the container or soft bag are 23x30x40 cm.
• Carrier Requirements: The bag must be ventilated, close securely, and have a waterproof bottom. The animal must be able to stand up and turn around freely inside.
• Placement: During takeoff, landing, and turbulence, the carrier must be stowed under the seat in front of you.
• Restrictions: Typically, one passenger is allowed to transport no more than two carriers (one in the cabin, the other in the hold), but only one cage is permitted in the cabin.

In the Cargo Hold (AVIH)

If your pet weighs more than 8 kg or the carrier size exceeds the allowable limits for the cabin, it will travel in a specially equipped ventilated baggage compartment.

• Container: A hard plastic container (cage) certified for air travel (IATA standard) is required. Soft bags are prohibited.
• Safety: The cage must have a secure lock that prevents accidental opening. The bottom must be lined with absorbent material.
• Comfort: The dimensions of the cage must allow the animal to stand at full height without its head touching the roof, and to lie down comfortably.
• Conditions: Baggage compartments are heated and pressurised to ensure the pet's safety on routes of any duration, such as when flying to Fort Lauderdale.

As Cargo

In some cases, transport is carried out through the airline's cargo terminal.

• When Required: If the animal is very large, travelling without the owner, or if the destination country (e.g., the UK or the UAE) requires animals to be imported only as cargo.
• Processing: The booking procedure differs from purchasing a passenger ticket and requires contacting the AJet cargo department.

Necessary Documents

Before travelling, ensure you have a complete set of documents. The absence of even one certificate may result in denial of boarding.

• International veterinary passport.
• Health certificate (obtained shortly before departure).
• Valid rabies vaccination (administered no earlier than one year and no later than 30 days before the flight).
• Identification microchip (mandatory for international flights).
• Rabies antibody titre test (required for entry into EU countries and Turkey from certain regions).
• Specific certificates for the destination country (especially relevant for international flights via the Georgetown hub).

Service Costs

Pet transport is not included in the free baggage allowance and is paid for separately. Fees are fixed or depend on weight (Weight Concept) and destination.

• In Cabin: Fixed fee per carrier (approximately from 20-30 USD on domestic flights, higher on international routes).
• In Hold: The cost is calculated based on the total weight of the animal and cage or charged as a fixed fee per piece.
• Payment: It is recommended to pay for the service in advance via the call centre or at the check-in counter at the airport (with a surcharge).

Preparation Tips

To reduce stress levels for your pet, follow these simple recommendations:

• Accustom the animal to the carrier in advance, several weeks before the flight.
• Do not feed the pet heavily 4-6 hours before departure to avoid motion sickness.
• Place a favourite toy or item with the owner's scent inside the cage.
• Check the water dispenser: it should be attached to the cage door (for the baggage compartment).

Restrictions

AJet reserves the right to refuse transport in the following cases:

• Prohibited Breeds: Fighting dog breeds and aggressive animals (e.g., Pit Bull Terriers, Rottweilers, Dogo Argentino) are often not accepted for transport.
• Health Condition: Pregnant females, nursing animals, or puppies/kittens younger than 3 months (sometimes 4 months for international flights) are not permitted to fly.
• Exceptions: Service dogs and guide dogs accompanying passengers with visual or hearing impairments are transported free of charge in the aircraft cabin provided they have the appropriate certificates and a muzzle.

Attention: Rules for importing animals into different countries may change. We strongly recommend contacting AJet support and the consulate of the destination country before purchasing tickets.

A huge advantage of AJet, distinguishing it from other budget carriers, is its participation in one of the most generous loyalty programmes — Miles&Smiles. This is a shared programme with the parent company (Turkish Airlines), allowing passengers to earn miles not only for flights but also to enjoy the privileges of a global alliance.

Membership Tiers and Privileges

The Miles&Smiles programme features four status levels, each opening new possibilities for the traveller:

• Classic (Basic): The entry level, allowing you to earn miles, purchase award tickets, and use a digital card.
• Classic Plus (Silver): Accelerated mileage earning, access to business class check-in counters (on certain flights), and lounge access.
• Elite (Gold): Access to business lounges with a guest, additional baggage allowance, and priority boarding.
• Elite Plus (Platinum/Elite): Maximum privileges, including gift cabin upgrades and guaranteed seating when booking.

How to Earn Miles

Miles are accrued for activity both in the air and on the ground:

• AJet Flights: Status and bonus miles are awarded for every flight, for example, from the city of Fort Lauderdale.
• Partner Flights: Earning miles for flights with Turkish Airlines and other alliance partner airlines.
• Bank Cards: Using co-branded Miles&Smiles credit cards for daily expenses.
• Ground Partners: Hotel bookings, car rentals, and purchases at partner stores.

How to Spend Miles

Accumulated points can be turned into new experiences and services:

• Award Tickets: Issuing free flights on AJet routes (including popular routes to Georgetown).
• Class Upgrade: Using miles to upgrade to Business Class on partner airline flights.
• Service Payment: Purchasing extra baggage or selecting a seat in the cabin using miles.
• Shopping: Buying goods in the Shop&Miles online store with accumulated bonuses.

Alliance Participation

• Alliance: Through the parent company, the programme is integrated into the global Star Alliance.
• Partners: Status miles earned on AJet flights help achieve Star Alliance Gold status, recognised by dozens of airlines worldwide (Lufthansa, United, Air Canada, etc.).

How to Join the Programme

Becoming a Miles&Smiles member is very simple and free. To do so, you need to fill out a form on the official AJet or Turkish Airlines website, or register via the mobile app. It is recommended to provide your membership number with every ticket booking so that miles are credited automatically.

AJet strives to make air travel accessible to a wide range of travellers by adhering to the low-cost concept. This means that passengers receive a basic set of services guaranteeing safety and timely arrival, while additional comfort options can be selected independently for a separate fee.

Travel Classes

Unlike classic legacy carriers, the AJet fleet has a single-class layout. Only Economy Class is available on board all aircraft. There is no separate business lounge or first class, which allows for maximum efficiency in utilising cabin space and reducing ticket costs.

However, to satisfy various passenger needs—from business people flying from the city of Fort Lauderdale to tourists heading for a holiday—the company offers a flexible system of fare packages. Passengers can choose a fare that includes only the flight, or more expensive options including seat selection, meals, and baggage.

Seat Configuration and Comfort

AJet aircraft cabins are equipped with modern ergonomic seats designed for short and medium-haul flights.

• Layout: A standard 3-3 configuration is typically used.
• Seat Pitch: The distance between rows corresponds to standard metrics for budget airlines (about 74–76 cm). This is sufficient for a comfortable flight lasting several hours.
• Materials: Seats are generally upholstered in high-quality eco-leather, ensuring hygiene and a neat appearance.
• Seat Selection: Passengers wishing to sit by the window, in the aisle, or in seats with extra legroom (at emergency exits) can book a specific seat in advance for an additional fee.

Meals and Drinks

The service concept on board AJet is "Buy on Board". Meals are usually not included in the basic ticket price.

• AJet Café: During the flight, cabin crew offer a menu with a wide selection of refreshments. Passengers can purchase sandwiches, sweet and savoury snacks, hot drinks (tea, coffee), as well as chilled juices and water.
• Pre-order: On some flights, the option to pre-order hot meals via the website when booking a ticket is available.
• Payment: Credit cards are accepted for payment on board. Cash payments may be limited, so it is recommended to carry a card.

Entertainment and Connectivity

As a budget carrier, AJet does not install individual multimedia screens in seatbacks. This reduces the aircraft's weight and saves fuel.

• Bring Your Own Device: Passengers are advised to download movies, music, or books to their smartphones, tablets, and laptops in advance.
• In-flight Magazine: In the seat pocket, you will find the branded magazine where you can read company news, travel articles (e.g., guides to places like the Georgetown hub), and browse the café menu.

Special Services

AJet pays special attention to ensuring that flights are accessible to all categories of citizens. A number of special services can be ordered for free or for a small surcharge:

• Passengers with Reduced Mobility: Assistance with boarding and disembarking, as well as airport escort, is provided. A request for this service must be made at least 48 hours before departure.
• Unaccompanied Minors: For children aged 7 to 12 travelling without parents, an airline staff escort service (Unaccompanied Minor) is provided.
• Families with Children: Baby food is permitted on board; cabin crew can assist with warming bottles.

The AJet route network connects international and regional destinations, providing passengers with convenient travel options. The carrier's key transport hub is Georgetown, from where flights to other cities are operated.

Travelling with the budget airline AJet can be very cost-effective if you know a few simple rules and tricks. To ensure your flight is as comfortable as possible without unnecessary costs, we recommend using the following tips when planning your trip.

Best Time to Buy Tickets

Like most low-cost carriers, AJet uses a dynamic pricing system. This means that the fewer seats remain on the plane, the higher the ticket price. To "catch" the lowest fares, try to book your flight in advance — optimally 3–6 weeks before departure. If you plan to travel during the high season or on holidays, it is better to arrange the purchase 2–3 months ahead.

Finding Discounts and Special Offers

The airline often holds sales for popular destinations, such as flights to the Georgetown hub. To avoid missing profitable promotions:

• Subscribe to the newsletter on the official website.
• Follow AJet pages on social media, where promo codes are often published.
• Use the low fare calendar when searching to see which days flights are cheaper.

Online Check-in — The Key to Peace of Mind

One of the key recommendations for AJet passengers is to complete Online Check-in. This will not only save you time at the airport but also help avoid queues. Check-in usually opens 24 hours before and closes 60–90 minutes prior to departure. Be sure to save the boarding pass on your mobile phone or print it out in advance.

Tips for Seat Selection

In basic fares, choosing a specific seat in the cabin is a paid service. If you do not pay for this option, the system will assign you a seat automatically at random. If you are flying with a group or family and want to sit together, or if legroom is important to you (especially on flights like the route from the city of Fort Lauderdale), we strongly recommend purchasing the seat selection service during the booking stage.

Mobile App — Your Assistant

The AJet Mobile app significantly simplifies trip management. With its help, you can:

• Quickly buy tickets and add baggage.
• Check in and receive an electronic boarding pass.
• Track flight status in real-time.
• Receive notifications about schedule changes or boarding gates.

Travel Insurance

Despite the carrier's reliability, unforeseen situations can occur during travel. Purchasing travel insurance covering flight delays, lost luggage, or medical expenses is a wise step. Often, insurance can be added to the cart directly when purchasing a flight ticket on the AJet website.

History and Development of the Airline

The history of AJet is an example of the successful transformation of a regional carrier into an independent player in the international air travel market. The company's journey began with the ambitious goal of making air travel accessible to the general public, and over a decade and a half, it has evolved from a trademark into a separate aviation entity.

Foundation and Early Years (The AnadoluJet Era)

The airline was founded in 2008 as a subsidiary of the national carrier Turkish Airlines under the brand AnadoluJet. The main task at that time was to ensure convenient and affordable air connections between the Anatolian part of Turkey and the capital, Ankara. The first flight took place on April 23, 2008. In the early years, the fleet consisted of just five aircraft, and the route network covered key domestic destinations.

Key Milestones and Expansion

The popularity of the budget model led to rapid growth. By 2010, the company began actively expanding its flight geography, adding flights from Istanbul (Sabiha Gökçen Airport). An important stage was the commencement of international flights in 2020, which allowed the carrier to enter the markets of Europe and the Middle East. This step marked the transition from a strictly domestic carrier to an international low-cost airline.

Rebranding and the Establishment of AJet

A turning point in recent history was the decision to spin off the brand into a separate company. In late 2023 — early 2024, a large-scale transformation took place: AnadoluJet was renamed AJet and received its own Air Operator Certificate (AOC). This event allowed the company to pursue a more flexible commercial policy and build its own development strategy, independent of the parent structure.

Fleet Evolution

The airline's fleet of aircraft has been constantly updated. Starting with the use of planes transferred by the parent company, the carrier gradually transitioned to operating modern liners:

• In the early years, the fleet was based on reliable Boeing 737-800 aircraft.
• With the company's development, more economical and eco-friendly aircraft of the Airbus A320neo and A321neo families began to enter the fleet.
• The modern fleet allows for reduced fuel consumption and noise levels, which fully aligns with the brand's concept of environmental responsibility.

Route Network: New Horizons

Today, AJet continues to actively open new destinations. While the initial focus was on domestic flights, the flight map now covers dozens of countries. The airline strives to connect important tourist and business centres. An example of global reach is the presence in the schedule of such diverse destinations as Fort Lauderdale in the USA and scenic Georgetown, which has become an important node in the carrier's route network.

Modern Developments and Innovation

AJet's development is not limited only to new aircraft. The company actively implements digital technologies to simplify life for passengers. An updated booking system, a convenient mobile app, and the introduction of self-service kiosks at airports are all part of the strategy to create a comfortable "seamless travel" experience. Special attention is paid to sustainable development and initiatives to reduce the carbon footprint, making the airline an attractive choice for the modern conscious tourist.