Air Dilijans

Air Dilijans is the rebranded identity of the carrier previously operating as Aircompany Armenia. Established in 2015 and utilizing the IATA code RM, the airline sought to modernize its image in 2023 by adopting a name inspired by the scenic town of Dilijan. While the airline has historically provided connections between Armenia and the wider region, it has experienced phases of suspended operations and restructuring. Travelers interested in this carrier should strictly confirm the current availability of flights and operational status before planning their journey.

The airline's brand and operational philosophy have been built around several key pillars, reflecting its history in the region:

• Armenian Hospitality: Transitioning from its predecessor, the brand was designed to embody a warm and welcoming atmosphere, showcasing the traditional hospitality for which Armenia is known.
• Regional Connectivity: With its historical base in Yerevan, the carrier's network was developed to facilitate travel between the Caucasus, the Middle East, and Europe, serving both business and leisure sectors.
• Operational Background: Drawing on experience dating back to 2015, the airline established safety and maintenance protocols to support its fleet, primarily consisting of Boeing 737 series aircraft.

Contacting Air Dilijans in the United Arab Emirates

Travelers in the United Arab Emirates should be aware that Air Dilijans (formerly Aircompany Armenia) primarily manages its customer service and inquiries through its headquarters in Yerevan, Armenia. As the airline does not currently maintain a verified local branch or dedicated call center within Dubai or Abu Dhabi, passengers are advised to direct all service requests, including booking changes and flight information, to the main international support channels.

Official Website

For the most up-to-date flight schedules, news, and ticket management, visit the official website: www.airdilijans.com

Contact Information

• Customer Service (International): +374 11 74 77 77 (Headquarters in Armenia)
• UAE Local Support: Not currently available; please contact the International Customer Service line.
• Email Inquiries: info@armeniafly.com
• Headquarters Address: 10 Vazgen Sargsyan Street, Piazza Grande Business Center, Yerevan 0010, Armenia

Social Media

The airline frequently updates its operational status and news via official social media platforms. Sending a direct message through these channels can sometimes be an effective way to reach their support team.

• Facebook: facebook.com/airdilijans
• Instagram: instagram.com/airdilijans

Local Offices in the United Arab Emirates

Currently, there are no active physical offices or dedicated airport desks for Air Dilijans at Dubai International Airport (DXB) or Abu Dhabi International Airport (AUH). Passengers requiring assistance should contact the main office in Yerevan or consult their travel agent if the ticket was booked through a third party.

Emergency & After-Hours Support

Air Dilijans does not offer a specific 24/7 emergency hotline for the UAE region. The customer service line typically operates during standard business hours in the Armenian time zone (GMT+4). For urgent matters outside these hours, it is recommended to send an email or contact the airline via social media.

When planning a journey with Air Dilijans (formerly Aircompany Armenia), understanding the baggage policies is essential for a smooth travel experience. The airline typically follows standard international guidelines regarding weight and size limits, though allowances may vary depending on the specific fare class purchased. Passengers flying to or from the United Arab Emirates are encouraged to review their ticket details carefully, as rules can differ between promotional fares and flexible tickets.

Carry-on Baggage Allowances

For cabin baggage, Air Dilijans generally permits passengers to bring one piece of hand luggage on board. This ensures that all travelers have fair access to overhead locker space.

• Weight Limit: The standard allowance for carry-on luggage is typically up to 8 kg.
• Dimensions: The maximum dimensions usually allowed are 55 x 40 x 20 cm (including wheels, handles, and side pockets).
• Personal Item: In addition to the main carry-on bag, passengers are often allowed one small personal item, such as a laptop bag, ladies' handbag, or camera case, which should fit under the seat in front of you.

Checked Baggage Limits

Checked baggage allowances on Air Dilijans depend significantly on the class of service and the fare type selected during booking.

• Economy Class: Most standard Economy fares include a checked baggage allowance of 20 kg to 23 kg (often limited to one piece). Some "Light" or "Budget" fares may not include free checked baggage, requiring passengers to purchase it separately.
• Business Class: Travelers flying in Business Class typically enjoy a more generous allowance, often ranging from 30 kg up to two pieces of 32 kg each, depending on the route.
• Infants: Passengers traveling with infants (under 2 years old) usually receive a complimentary baggage allowance, often around 10 kg, plus a collapsible stroller.

Excess Baggage Fees

If your luggage exceeds the free allowance specified on your ticket, Air Dilijans will charge excess baggage fees. These fees are generally calculated based on the additional weight (per kilogram) or per additional piece. It is highly recommended to purchase extra baggage allowance in advance through the airline's website or authorized agents, as airport rates at check-in counters are typically significantly higher.

Special Items

Transporting non-standard items requires prior planning and often incurs additional charges.

• Sports Equipment: Items such as skis, golf bags, or diving equipment can usually be transported. If the equipment fits within the free baggage allowance, it may be carried free of charge; otherwise, special sporting equipment rates apply.
• Musical Instruments: Small instruments may be carried in the cabin if they fit in the overhead bin or under the seat. larger instruments, such as cellos or guitars, may require the purchase of an extra seat or must be checked in as special cargo in a hard-shell case.

Restricted and Prohibited Items

To ensure safety on board, strict rules apply to what can be packed in your luggage. Passengers flying from UAE airports should also comply with local security regulations.

• Forbidden in Checked Bags: Lithium batteries, power banks, electronic cigarettes, and lighters must be carried in your hand luggage, never in the hold.
• Forbidden in All Luggage: Explosives, compressed gases, flammable liquids, oxidizers, poisons, and other hazardous materials are strictly prohibited.
• Liquids in Cabin: Liquids, gels, and aerosols in hand luggage must be in containers of 100ml or less, packed in a single, transparent, re-sealable plastic bag (max 1 liter capacity).

Tips for Efficient Packing

To avoid stress at the airport, consider these helpful packing tips:

• Weigh Before You Go: Use a portable luggage scale at home to ensure you are within the limits, avoiding unexpected fees at the airport.
• Label Your Bags: attach a sturdy tag with your name, phone number, and email address to both the outside and inside of your luggage.
• Keep Valuables Close: Always pack travel documents, medication, jewelry, and electronics in your carry-on bag.
• Check Fare Rules: Since Air Dilijans offers different fare structures, double-check your specific booking confirmation to see exactly how much luggage you are entitled to before you start packing.

Traveling with Pets on Air Dilijans

Air Dilijans (RM) understands that pets are part of the family and strives to make their journey as comfortable as possible. The airline generally accepts domestic animals for transport, provided that specific safety regulations and destination country requirements are met. Passengers are strongly encouraged to book pet travel well in advance, as there is a limited capacity for animals on each aircraft.

Transport Options

In Cabin (Carry-on)

Small pets may travel in the aircraft cabin with their owners if they meet specific size and weight criteria. This option ensures your furry companion stays by your side throughout the flight.

• Carrier Dimensions: The container must not exceed 55 x 40 x 20 cm to fit under the seat.
• Maximum Weight: The total weight of the pet and the carrier must not exceed 8 kg.
• Allowed Pet Types: Typically restricted to small dogs and cats.
• General Requirements: The pet must be able to stand, turn around, and lie down comfortably in the carrier.
• Limit: Usually one carrier per passenger is permitted.

In Cargo Hold (Checked Baggage)

For pets that exceed the weight or size limits for cabin travel, Air Dilijans offers transport in the ventilated cargo hold. This section is temperature-controlled to ensure animal safety.

• Container Requirements: Must be a rigid, IATA-compliant hard plastic or fiberglass crate with a secure locking mechanism.
• Weight and Size: Animals over 8 kg must travel in the hold; maximum weight limits depend on the aircraft type.
• Comfort: The container must be lined with absorbent material and provide adequate ventilation.
• Documentation: A "Live Animal" label and contact details must be affixed to the crate.

As Cargo (Manifest Cargo)

In certain situations, animals must be transported as freight rather than checked baggage. This is often mandatory for flights entering specific countries with strict biosecurity rules, such as the United Arab Emirates.

• When Required: For very large animals, unaccompanied pets, or when destination laws (like UAE import rules) mandate it.
• Special Requirements: Handling is managed by the cargo department, ensuring specialized care.
• Booking Procedure: This must be arranged separately through the airline's cargo division or a specialized pet shipper.

Required Documentation

To ensure a smooth departure and entry at your destination, valid paperwork is essential. Requirements may vary based on the route.

• Veterinary Passport: Must be up-to-date and issued by a licensed veterinarian.
• Health Certificate: A clinical examination certificate issued typically within 3 to 10 days prior to departure.
• Vaccinations: Proof of valid rabies vaccination (administered at least 21 days before travel) and other species-specific shots.
• Microchip: ISO-compliant microchip identification is mandatory for international travel.
• Government Endorsements: For international flights, health certificates may need endorsement by relevant state veterinary services.

Service Costs

Pet transport is not included in the free baggage allowance and is subject to additional fees. Prices are subject to change based on the route and other factors.

• In-Cabin Fee: Charges apply per flight segment and vary depending on the specific route.
• Cargo Hold Fee: Fees are generally higher than cabin transport and may vary based on the weight of the animal and container size.
• Note: Rates may fluctuate depending on the point of origin and destination currency.

Preparation Tips

Proper preparation can significantly reduce travel anxiety for your pet.

• Carrier Familiarization: Let your pet spend time in their crate weeks before the flight to get used to it.
• Feeding: Feed your pet a light meal approximately 4 hours before departure to avoid motion sickness; provide water until check-in.
• Stress Reduction: Place a familiar blanket or toy inside the carrier to provide a sense of security.
• Consult a Vet: Discuss fitness for travel with your veterinarian; sedation is generally not recommended due to health risks at high altitudes.

Restrictions

For safety reasons, Air Dilijans applies certain restrictions to animal transport.

• Prohibited Breeds: Brachycephalic (snub-nosed) dogs and cats (e.g., Pugs, Bulldogs, Persians) are often restricted due to respiratory risks.
• Aggressive Animals: Animals showing aggressive behavior may be refused carriage.
• Age Restrictions: Puppies and kittens must typically be at least 12 to 16 weeks old to travel internationally.
• Exceptions: Recognized service dogs assisting passengers with disabilities are usually carried free of charge in the cabin, subject to prior notification.

Important: Pet travel regulations, especially for flights involving the UAE, are complex and subject to change. Please contact Air Dilijans customer service directly to confirm availability and specific requirements for your travel dates.

Loyalty Program Overview

The loyalty and recognition framework for Air Dilijans (RM) is primarily integrated into its fare structure and passenger service model rather than a standalone mileage card system. Designed to reward travelers with immediate benefits based on their ticket selection, the program focuses on providing flexibility, comfort, and priority services to frequent flyers and premium passengers traveling between Armenia, the United Arab Emirates, and other regional destinations.

Membership Tiers and Service Levels

Air Dilijans structures its passenger benefits through distinct fare families, which function as service tiers to ensure that every traveler receives the level of flexibility and privilege they require.

• Basic (Economy Basic): The entry-level tier designed for light travelers, offering the most competitive fares with essential hand luggage allowances but limited flexibility for changes or refunds.
• Smart (Economy Smart): A step up for regular travelers, this level typically includes a checked baggage allowance and the option to change travel dates for a fee, balancing value with convenience.
• Flexi / Super (Economy Flexi): Targeting business travelers who need reliability, this tier offers enhanced baggage limits, free seat selection, and more lenient cancellation or rebooking policies.
• Business Class (Elite Status): The top-tier experience providing comprehensive premium benefits, including priority check-in, increased baggage allowance (often up to two pieces), and exclusive access to airport lounges.

Earning Opportunities

While Air Dilijans utilizes a simplified value-based model, passengers derive value from their loyalty in several ways:

• Flight Segments: Regular travelers can access "Super" or "Business" fares that inherently bundle services which would otherwise cost extra, effectively rewarding higher spend per flight.
• Corporate Programs: The airline may offer specific agreements for companies with high travel volumes, providing negotiated discounts or fixed rates for employees.
• Direct Booking Benefits: Booking directly through the airline's official channels often secures the best fare availability and access to promotional offers not found on third-party sites.

Redeeming Rewards and Benefits

Benefits are typically enjoyed immediately during the journey rather than accumulated for later redemption, ensuring instant gratification for the traveler.

• Instant Upgrades: Passengers on flexible economy tickets can often purchase upgrades to Business Class at a reduced rate during check-in, subject to availability.
• Lounge Access: Business Class passengers and reduced-rate upgrade holders enjoy complimentary access to the business lounge at Zvartnots International Airport (EVN), featuring snacks, drinks, and relaxation areas.
• Priority Services: "Redemption" comes in the form of time saved through dedicated check-in counters and priority boarding queues for premium ticket holders.

Alliance and Partnerships

Air Dilijans operates as an independent boutique carrier and is not currently a member of major global alliances like Star Alliance or SkyTeam.

• Regional Partnerships: The airline has historically maintained close cooperation and codeshare agreements with regional carriers, such as Georgian Airways, to improve connectivity across the Caucasus.
• Interline Agreements: These partnerships facilitate smoother transfers and shared baggage handling on specific multi-leg journeys.

How to Join

Participation in the Air Dilijans benefit structure is automatic and requires no complex registration.

• Select Your Tier: Simply choose the "Smart", "Flexi", or "Business" fare class during the booking process to instantly unlock the associated tier benefits.
• Corporate Accounts: Businesses in the UAE wishing to establish a corporate travel account should contact the airline's sales department directly via the official website.

Service Classes and Onboard Experience

Air Dilijans (RM) aims to provide a comfortable and welcoming atmosphere onboard its Boeing 737 fleet, blending international aviation standards with the warmth of Armenian hospitality. Whether traveling for business or leisure between the United Arab Emirates and Armenia, passengers can choose between two distinct classes of service designed to meet varying travel needs and budgets.

Economy Class

Economy Class is designed to offer value and reliability for passengers. The cabin features standard seating in a 3-3 configuration, ensuring a practical solution for regional travel.

• Comfort: Seats are ergonomically designed with adjustable headrests and standard legroom suitable for flights of this duration. The interior is kept clean and functional to ensure a pleasant journey.
• Service: The cabin crew is trained to provide attentive service, assisting passengers with carry-on luggage and ensuring safety protocols are followed with a friendly demeanor.

Business Class

For travelers seeking extra privacy and comfort, the dedicated Business Class cabin offers a premium experience. Situated at the front of the aircraft, this section allows for a more relaxed and exclusive atmosphere.

• Seating: Business Class typically features wider recliner seats in a 2-2 configuration. This arrangement provides significantly more personal space, ample legroom, and a middle console for drinks and personal items, allowing passengers to work or rest comfortably.
• Priority: Guests in this class enjoy priority boarding and disembarking, allowing them to settle in quickly and avoid queues.

In-Flight Dining

One of the highlights of flying with Air Dilijans is the onboard catering, which frequently incorporates elements of rich Armenian cuisine. The airline takes pride in offering meals that reflect the region's culinary traditions.

• Meal Service: Depending on the time of day and flight duration, passengers are served a complimentary hot meal or a substantial snack. Business Class passengers can expect a multi-course meal served on porcelain tableware with a selection of premium beverages.
• Beverages: A selection of soft drinks, juices, tea, and coffee is available throughout the flight. Business Class service often includes a wider range of complimentary alcoholic and non-alcoholic drinks.
• Special Dietary Needs: Passengers with specific dietary requirements (e.g., vegetarian, diabetic, or child meals) are advised to request special meals at least 24 to 48 hours prior to departure via the airline's customer service or their travel agent.

Entertainment and Connectivity

As Air Dilijans operates primarily on regional routes using classic fleet configurations, the entertainment options focus on traditional relaxation.

• Onboard Entertainment: The aircraft are typically not equipped with individual seat-back screens or Wi-Fi connectivity. Passengers are encouraged to bring their own devices—tablets, laptops, or smartphones—loaded with movies, music, or e-books to enjoy during the flight.
• Reading Material: An in-flight magazine featuring travel tips, destination guides for Armenia and the UAE, and airline news is usually available in the seat pocket.

Special Services

Air Dilijans is committed to making air travel accessible and safe for all passengers, offering specialized assistance for those who need it.

• Families and Children: Families traveling with infants can request priority boarding to settle in comfortably. Unaccompanied Minor (UM) services are available for children traveling alone, ensuring they are supervised by ground staff and cabin crew from departure until they are handed over to the designated guardian at the destination.
• Passengers with Reduced Mobility: Wheelchair assistance and support for passengers with disabilities are available upon request. It is essential to notify the airline at the time of booking or at least 48 hours in advance to arrange necessary ground handling and aisle chair assistance.
• Expectant Mothers: Pregnant women are welcome onboard up to a certain stage of pregnancy (usually up to the 36th week), provided they carry a medical certificate confirming fitness to fly if they are beyond the 28th week.

Route Network and Connectivity

Air Dilijans (RM) operates its primary flight network from its strategic hub at Zvartnots International Airport (EVN) in Yerevan. The airline focuses on connecting Armenia with key regional and international destinations, acting as a bridge between the Caucasus, the Middle East, and Eastern Europe. By offering direct and connecting flights, the carrier aims to facilitate both business travel and tourism, strengthening cultural and economic ties across these regions.

Key Regions and Destinations

While the airline's route map is subject to seasonal adjustments and operational changes, it has historically served a variety of important cities. Travelers can typically expect connections to the following regions:

• United Arab Emirates: Regular service to Dubai is a cornerstone of the network, catering to the high demand for leisure and business travel between the UAE and Armenia.
• Russia: The airline has maintained strong links with major Russian cities, most notably Moscow, ensuring vital connectivity for the large diaspora and business community.
• The Caucasus and Neighbors: Short-haul regional flights, such as those to Tbilisi (Georgia) or Tehran (Iran), have frequently been part of the schedule to support regional mobility.
• Europe: Depending on the season, the carrier may offer scheduled or charter services to select European cities, providing gateways to the West.

Flight Schedule and Availability

Passengers planning a trip, especially from the United Arab Emirates, are advised that flight frequencies and specific destinations may vary throughout the year. To ensure the most accurate travel plans, it is strictly recommended to verify the latest flight availability, departure times, and active routes directly through the airline's official channels or authorized travel agents before booking.

Booking your flight with Air Dilijans (RM) is the first step toward an exciting journey. To secure the most attractive fares, it is generally recommended to book your tickets well in advance. Aiming for a reservation at least 3 to 4 weeks prior to your travel date can often result in significant savings. Additionally, maintaining flexibility with your travel dates—such as flying mid-week instead of on weekends—can often help you find lower prices.

To stay updated on the latest deals and exclusive promotions, consider subscribing to the Air Dilijans newsletter or following their official social media channels. Airlines often release flash sales or seasonal discounts that can provide excellent value for savvy travelers. Checking the official website regularly is also a good strategy to catch any limited-time offers directly from the source.

Make your airport experience smoother by taking advantage of online check-in. This service typically opens 24 to 48 hours before departure, allowing you to confirm your presence and avoid long queues at the airport counters. If you have a preference for specific seating, such as a window view or extra legroom, it is advisable to select your seat during the booking process or check-in, though keep in mind that this may incur an additional fee depending on your fare class.

For added convenience, verify if the airline offers a mobile app. Using an app can be a great way to manage your booking, receive real-time flight updates, and access mobile boarding passes directly from your smartphone. Finally, for complete peace of mind, we strongly recommend purchasing comprehensive travel insurance. This ensures you are covered for unexpected events, such as cancellations or baggage issues, allowing you to travel with confidence.

Founding and Early Years

The airline's journey began in late 2015 when it was established under the name Aircompany Armenia. Founded by experienced aviation professionals Tamaz Gaishvili and Robert Hovhannisyan, the carrier was created to fill the significant void left in the national aviation sector following the suspension of operations by previous Armenian flag carriers. With a vision to restore reliable air connectivity for the country, the airline commenced its commercial operations in July 2016, initially launching flights to destinations in Russia, which remains a key market for Armenian aviation.

Fleet Evolution and Strategic Partnerships

From the outset, the airline chose to operate the Boeing 737 series, a decision driven by the aircraft's reliability and suitability for medium-haul regional routes. The fleet initially consisted of Boeing 737-500 and 737-700 aircraft, later upgrading to the more modern Boeing 737-800 models to enhance passenger comfort and fuel efficiency. During its formative years, the company maintained a strategic partnership with Georgian Airways, sharing expertise and operational resources, which helped the young carrier navigate the complex regulatory environment of the Caucasus region.

Route Expansion and Major Milestones

Throughout its operation, the airline steadily expanded its network beyond the traditional Commonwealth of Independent States (CIS) routes. A significant milestone was the establishment of regular scheduled flights connecting Yerevan with major hubs in the Middle East and Europe. For travelers from the United Arab Emirates, the airline became a notable option as it developed routes into the region, facilitating tourism and business exchanges between the Gulf and the Caucasus. The carrier also played a vital role during global travel disruptions by organizing repatriation flights and maintaining essential cargo links.

Rebranding and Modern Developments

In a move to modernize its public image and align more closely with Armenia's growing tourism sector, the airline underwent a significant transformation in 2023, rebranding as Air Dilijans. This new identity pays homage to Dilijan, a picturesque resort town often referred to as the "Little Switzerland" of Armenia, symbolizing a shift towards promoting the country's natural beauty and cultural heritage. This rebranding effort marks a new chapter in the company's history, focusing on service innovation and a refreshed commitment to connecting Armenia with the world.