Czech Airlines

Discover Czech Airlines, a name synonymous with aviation history and European travel. Established in 1923, it stands as one of the oldest airline brands in the world, celebrating over 100 years of connecting people and places. Today, flying under the famous 'OK' code, the carrier continues to serve as a bridge to the stunning city of Prague and other key destinations, blending its rich heritage with the efficiency of modern aviation as an integral part of the Smartwings Group.

A Legacy of Flight

Founded in the early days of civil aviation, Czech Airlines has a story that spans a century. This extensive history makes it a unique brand in the skies, representing the enduring spirit of Czech transport. Travelers choosing this carrier are engaging with a piece of history that has evolved to meet contemporary needs, maintaining its distinct identity while adapting to the changing landscape of global travel.

Connected to Europe

With its heart in Prague, the airline offers travelers a strategic entry point to Central Europe. Through its operational integration with Smartwings, passengers benefit from a combined network that links the Czech capital to major European cities and popular holiday destinations. This synergy ensures convenient scheduling and a wider range of travel options for those visiting the Czech Republic or transiting through the continent.

Safety and Service Standards

Safety remains the paramount priority for the airline. Operating under strict European Union regulations and EASA (European Union Aviation Safety Agency) standards, the carrier maintains rigorous maintenance and safety protocols. It is also an IOSA (IATA Operational Safety Audit) registered operator, ensuring it meets global benchmarks for operational management and control.

Modern Fleet and Comfort

The airline utilizes a fleet primarily composed of Airbus aircraft, known for their reliability and passenger comfort. Travelers can expect a professional service atmosphere, with friendly cabin crews dedicated to making the journey pleasant. The focus is on providing essential comforts and efficient service, catering to the expectations of the modern European traveler.

Travelers in the United Arab Emirates should be aware of a recent operational update: as of October 2024, flight operations for Czech Airlines (OK) are managed by its parent company, Smartwings. While there is no standalone "Czech Airlines" city ticket office in the UAE, passengers can access support through the international customer care center or via handling agents at Dubai International Airport (DXB) for assistance on the day of travel.

Official Website

For the most current flight schedules, bookings, and operational updates, visit the official global website, which services all regions including the UAE.

• Official Website: www.csa.cz/en

Key Contact Details

Since local city offices have been consolidated, the most reliable way to manage bookings is through the central international support line or the digital channels listed below.

• Customer Service (International): +420 284 000 601 (Available daily 8:00 – 20:00 CET)
• Smartwings Group Reservations: +420 284 000 612
• Dubai Airport Operations (DXB): +971 4 224 5555 (General Airport Inquiries & Ground Handling)
• Email Support: call.centre@csa.cz or kcinfo@csa.cz
• Mobile App: Smartwings or Czech Airlines (Available on iOS and Android)

Social Media Channels

Stay connected for the latest announcements and service updates through their official social media platforms:

• Facebook: Czech Airlines Facebook
• Instagram: @czechairlines
• X (Twitter): @CzechAirlines
• LinkedIn: Czech Airlines LinkedIn

Local Service Points in UAE

While a dedicated sales office is not available in the city center, airport services are provided for departing passengers.

• Airport Desk: Dubai International Airport (DXB), Terminal 1 (Handled by DNATA/Smartwings agents).
• Note: For ticket changes or new bookings, it is highly recommended to use the official website or the international call center, as airport counters primarily handle check-in and immediate departure issues.

Emergency & 24/7 Support

For urgent matters outside of standard UAE business hours, please contact the headquarters directly.

• International Helpline: +420 284 000 601
• Baggage Claims: Report immediately at the Dubai Airport Lost & Found counter upon arrival, or contact the central baggage tracing department via the website.

Planning your journey with Czech Airlines from the UAE requires a clear understanding of the baggage allowance to ensure a smooth trip. As an airline operating under the Smartwings Group, the baggage policies are designed to offer flexibility depending on your ticket type. Whether you are flying Light or Business, knowing what you can bring aboard helps avoid unexpected fees at the airport.

Carry-on Baggage Allowances

Your hand luggage allowance depends on the travel class you have booked. All passengers are entitled to bring essential items into the cabin, but size and weight limits are strictly enforced to ensure comfort and safety for everyone on board.

• Economy Class: Passengers are typically allowed one cabin bag weighing up to 8 kg with maximum dimensions of 55 x 45 x 25 cm. Depending on the specific fare package (e.g., Plus or Flex), you may also be allowed a small personal item (such as a handbag or laptop bag) weighing up to 3 kg (40 x 30 x 15 cm).
• Business Class: Travelers enjoying the premium experience are generally permitted two cabin bags, each weighing up to 8 kg, along with one small personal item.

Checked Baggage Limits

Checked baggage entitlements vary significantly by the price package purchased. It is important to verify your specific ticket conditions, as the "Lite" fares often do not include checked luggage.

• Economy Lite: Usually includes no checked baggage. Bags must be purchased separately.
• Economy Plus & Flex: Typically includes one piece of checked baggage with a maximum weight of 23 kg.
• Business Class: Offers a more generous allowance, normally including two pieces of checked baggage, each weighing up to 32 kg.

The sum of the three dimensions (length + width + height) for any checked bag should not exceed 250 cm.

Excess Baggage Fees

If your luggage exceeds the weight or size limits, or if you wish to add extra pieces, additional fees will apply. Czech Airlines generally charges for excess baggage based on a fixed fee structure rather than a per-kilogram rate for standard overages. It is highly recommended to purchase extra baggage allowance online via the website or mobile app before your flight, as fees paid at the airport (at the check-in desk or boarding gate) are significantly higher.

Special Items: Sports Equipment and Instruments

For those traveling with special gear, the airline has specific provisions:

• Sports Equipment: Items such as golf bags, skiing equipment, or diving gear are considered special baggage. They can often be transported for a fee. If the equipment fits within the standard weight and size limits of your checked allowance, it may sometimes be carried in place of a standard suitcase, but this must be confirmed in advance.
• Musical Instruments: Small instruments can be carried as cabin baggage if they fit within the carry-on dimensions. For larger instruments (like a cello), you may need to purchase an extra seat in the cabin. Heavy instruments must be checked into the hold as special cargo.

Restricted and Prohibited Items

To ensure flight safety, certain items are strictly prohibited or restricted:

• Lithium Batteries & Power Banks: These must be packed in your carry-on luggage and are strictly forbidden in checked bags due to fire risk.
• Liquids in Cabin: Liquids, gels, and aerosols in hand luggage must be in containers of 100 ml or less, placed in a single transparent, resealable plastic bag (max 1 liter capacity).
• Prohibited Everywhere: Explosives, flammable substances, compressed gases, and sharp objects (in the cabin) are not allowed.

Tips for Efficient Packing

Maximize your allowance and minimize stress with these simple tips:

• Weigh at Home: Use a portable luggage scale to ensure your bags are within the 23 kg or 32 kg limit before you leave for the airport.
• Label Everything: Attach a sturdy tag with your name, phone number, and email address to every bag. Placing a copy of your contact details inside the bag is also a smart backup.
• Valuables in Cabin: Always keep medication, travel documents, jewelry, and electronics in your hand luggage, never in your checked bags.

Traveling with your furry companions is made convenient with Czech Airlines, ensuring that your pets can join you on your journey. Whether you are relocating or going on a long holiday, the airline offers specific services for dogs and cats, prioritizing their safety and comfort throughout the flight.

Transport Options

In cabin (carry-on)

• Carrier dimensions: Maximum size is 43 x 30 x 27 cm.
• Maximum weight: Up to 8 kg (including the pet and the carrier).
• Allowed pet types: Only dogs and cats are permitted in the cabin.
• Limit per passenger: Typically one carrier per passenger.
• General conditions: The container must have a waterproof bottom, be completely securely closeable, and fit under the seat in front of you. The animal must remain inside for the entire flight.

In cargo hold (checked baggage)

• Container requirements: Must be an IATA-approved hard plastic crate with a solid floor, sufficient ventilation, and a secure metal door.
• Size limits: The animal must be able to stand up, turn around, and lie down comfortably in a natural position.
• Temperature restrictions: Transport may be refused if extreme temperatures at departure, transit, or arrival airports pose a health risk.
• Documentation: All standard health and veterinary documents must be attached to the crate.
• Note: This option is for pets that exceed the weight or size limits for cabin travel.

As cargo (for large animals)

• When this option is required: Mandatory for very large animals, unaccompanied pets, or when traveling to countries with strict import regulations (such as entering the UAE).
• Special requirements: Handled by the cargo department; requires a specialized airway bill.
• Booking procedure: Must be arranged well in advance through a freight forwarder or the airline’s cargo division.

Required Documentation

• Pet Passport: A valid European Pet Passport or equivalent official veterinary document.
• Microchip: The animal must be identified with a microchip (ISO standard).
• Vaccinations: valid rabies vaccination is mandatory (administered at least 21 days prior to travel).
• Health Certificate: A clinical examination confirming the animal is fit to fly, typically issued 48–72 hours before departure.
• International Certificates: Specific import permits or government endorsements depending on the destination country (e.g., for travel outside the EU).

Service Costs

• In-cabin fee: Approximately 75 EUR per direction.
• Cargo hold fee: Approximately 150 EUR to 200 EUR per direction, depending on the size of the crate.
• Note: Prices are subject to change and may vary based on the specific route and booking class.

Preparation Tips

• Carrier requirements: Ensure the crate is escape-proof and labeled with your contact information and "Live Animal" stickers.
• Feeding: Feed your pet a light meal about 4 hours before the flight; do not feed them right before departure to avoid air sickness.
• Stress reduction: Let your pet get used to the carrier days or weeks in advance; place a familiar blanket inside (do not sedate animals without vet approval).

Restrictions

• Prohibited breeds: Brachycephalic (snub-nosed) dogs and cats (e.g., Pugs, Bulldogs, Persian cats) are often restricted from the cargo hold due to breathing difficulties at high altitudes.
• Prohibited animals: Rodents, reptiles, and other exotic animals are generally not accepted as baggage.
• Exceptions: Recognized assistance and service dogs travel free of charge in the cabin, provided they meet safety verification requirements.

Important: We strongly recommend contacting Czech Airlines or the Smartwings contact center directly before booking your ticket. Regulations regarding pet travel, specifically for flights involving the United Arab Emirates, can change strictly, and import rules for Dubai may require pets to arrive as manifest cargo rather than checked baggage.

Loyalty Program Information

For many years, the frequent flyer program of Czech Airlines was known as OK Plus, a highly regarded scheme that rewarded loyal passengers with exclusive benefits and global connectivity. However, travelers planning a trip today should be aware that with the airline's recent operational integration into the Smartwings Group and its departure from the SkyTeam alliance in October 2024, the OK Plus program has officially ceased operations.

Membership Tiers (Historical Context)

While the program is no longer accepting new accruals, long-standing members previously progressed through four distinct tiers, which set the standard for service. These status levels are no longer active but are listed here for reference regarding the airline's legacy service standards:

• OK Plus Membership (Blue): The entry-level tier allowing members to begin collecting miles on eligible flights.
• OK Plus Silver: Offered priority check-in, extra baggage allowance, and priority boarding privileges.
• OK Plus Gold: Provided access to airport lounges, priority baggage handling, and guaranteed seat availability.
• OK Plus Platinum: The highest tier featuring top-level perks, including upgrades and premium assistance services.

Earning Miles and Points

Currently, earning miles on Czech Airlines flights is no longer possible as the mechanism for accrual has been deactivated.

• Flights: Passengers formerly earned miles based on distance flown and fare class on OK-coded flights.
• Partners: Accrual was previously possible through SkyTeam partners, hotel chains, and car rental agencies.
• Current Status: The new operator, Smartwings, functions largely on a low-cost model and does not utilize a traditional mileage currency.
• Recommendation: Travelers are advised to subscribe to the airline’s newsletter for direct access to fare sales and seasonal discounts.

Redeeming Miles

The redemption window for accumulated OK Plus miles closed with the program's termination in late 2024.

• Award Flights: The option to book "Bonus Tickets" using miles is no longer available.
• Upgrades: Mileage-based cabin upgrades are discontinued.
• Non-flight Rewards: Car rentals and gift vouchers can no longer be claimed through the former portal.

Alliance Membership

Czech Airlines was a proud member of a major global alliance for over two decades, but this partnership has concluded.

• Former Alliance: SkyTeam (Membership ended October 26, 2024).
• Key Partners: Previously included major carriers like Air France, KLM, Delta Air Lines, and Korean Air.
• Current Status: The airline now operates independently of major alliances, focusing on point-to-point European connections.

How to Join

As the OK Plus program has been shuttered, new registrations are not being accepted.

• New Members: There is no sign-up form available for the legacy program.
• Traveler Tip: Frequent travelers on former partner airlines (like Air France/KLM) should check for any temporary status match offers.

Flying with Czech Airlines offers a blend of traditional European hospitality and modern efficiency. Now operating largely within the Smartwings Group framework, the inflight experience is designed to cater to both budget-conscious travelers and those seeking a higher level of comfort. Whether you are traveling on a short hop across Europe or connecting from the UAE, understanding the available service classes will help you choose the right ticket for your journey.

Service Classes

The airline primarily operates a two-class configuration on its fleet, focusing on flexibility and functional comfort.

• Economy Class: Designed for value and reliability. Passengers can choose from different fare packages (Lite, Plus, and Flex) which determine baggage allowance and ticket flexibility. It is an ideal choice for leisure travelers who want a safe and punctual service without unnecessary frills.
• Business Class: Located at the front of the cabin, this premium class offers a more exclusive experience. On standard European flights utilizing Airbus A320 family aircraft, comfort is enhanced by keeping the middle seat empty, providing extra personal space and privacy. Business Class passengers also enjoy priority check-in, fast-track security (where available), and lounge access.

Seating and Comfort

The fleet consists of modern Airbus A320 and Boeing 737 (operated by Smartwings) aircraft. The cabins are designed to maximize space within a single-aisle configuration.

• Seat Pitch: In Economy, you can expect a standard seat pitch suitable for short to medium-haul flights. The seats are ergonomically designed with adjustable headrests on selected aircraft.
• Business Comfort: While the physical seats are often similar to Economy, the guarantee of a blocked adjacent seat significantly improves shoulder room and overall comfort, allowing for a more relaxed working or resting environment.

In-Flight Dining and Beverages

Culinary services vary significantly between the two classes, reflecting the airline's move towards a modern, flexible service model.

• Economy Class: Complimentary meal service has largely been replaced by a Buy-on-Board concept. Passengers can purchase a variety of snacks, sandwiches, and cold or hot drinks from the onboard menu. For a more substantial meal, travelers can often pre-order a hot meal (including special dietary options) online up to 24 hours before departure.
• Business Class: Passengers are treated to a full complimentary service. This typically includes a welcome drink, a high-quality meal served on porcelain, and a selection of alcoholic and non-alcoholic beverages throughout the flight.

Entertainment and Connectivity

As the airline operates narrow-body aircraft for short and medium distances, built-in seatback screens are generally not available.

• MyWings / Smartwings App: Passengers are encouraged to bring their own devices (smartphones, tablets, or laptops). By connecting to the onboard Wi-Fi network (where equipped for streaming), you may access a selection of movies, music, and digital newspapers via the airline's entertainment portal.
• Reading Material: An inflight magazine is usually available, offering travel inspiration and lifestyle articles.

Special Services

Czech Airlines is committed to making travel accessible and comfortable for all passengers.

• Families and Children: The airline offers a specialized service for Unaccompanied Minors (UM), ensuring children traveling alone are supervised from check-in until they are handed over to their guardian at the destination. For infants, special seat belts are provided, and families with small children are often given priority during boarding.
• Passengers with Reduced Mobility: comprehensive assistance is available for passengers with disabilities. Services include wheelchair assistance at the airport and help with boarding and disembarking. It is essential to request these services at least 48 hours in advance to ensure all necessary arrangements are in place.
• Special Meals: For those with specific dietary requirements (gluten-free, diabetic, vegetarian, etc.), special meals can be ordered in advance, primarily available to Business Class passengers or as a pre-paid option in Economy.

Destinations

For travelers departing from the United Arab Emirates, Czech Airlines serves as a primary gateway to Central Europe. Anchored by its strategic hub in Prague, the airline connects passengers from the Middle East to a network of culturally rich destinations. Whether visiting for business or planning a leisure trip to explore the continent, the carrier’s schedule, now closely integrated with the Smartwings Group, offers convenient access to key cities.

The Heart of the Network: Prague

The core of all operations is Václav Havel Airport Prague, situated in the capital of the Czech Republic. This modern and efficient airport acts as the central distribution point for flights. Travelers flying from Dubai (DXB) land directly in this architectural gem of a city. Prague is not just a transit point; it is a premier destination in itself, offering a perfect blend of history, culture, and modern European lifestyle.

Connecting Europe and Beyond

From Prague, the airline’s network fans out across the continent. Passengers arriving from the UAE can easily connect to numerous destinations. The schedule focuses on connecting the Czech capital with important metropolitan areas and business hubs.

Key highlights of the network include:

• Major European Cities: Direct connections to iconic capitals such as Paris and Madrid, making it easy for corporate travelers and tourists to reach Western Europe.
• Extensive Leisure Network: Through the cooperation with Smartwings, travelers can access a wide array of holiday spots. This includes popular Mediterranean resorts in Italy, Spain, and Greece, as well as year-round sunshine destinations like the Canary Islands.
• Regional Connectivity: The network ensures links to various other major European cities, strengthening connectivity within the region without the need for long layovers.

Flight Operations from the UAE

Flights from the United Arab Emirates predominantly operate from Dubai International Airport (DXB). These routes are serviced by modern aircraft capable of bridging the distance between the Arabian Gulf and Central Europe comfortably. Many of these flights are managed in cooperation with Smartwings, providing a seamless travel experience that combines the legacy of Czech Airlines with an expansive leisure network.

Tailored for the Traveler

The destination network is curated to support both inbound tourism to the Czech Republic and outbound travel to global sun destinations. For the UAE-based traveler, this means a reliable link not only to the "City of a Hundred Spires" but also a convenient entry point to the wider Schengen Area and holiday hotspots.

Securing a smooth journey with Czech Airlines requires some strategic planning. To get the best fares, especially when flying from the United Arab Emirates or via major hubs, it is generally advisable to book your tickets about 2 to 3 months in advance. Travelers often find that flights scheduled for mid-week, particularly on Tuesdays and Wednesdays, offer more attractive rates compared to peak weekend departures.

To stay updated on the latest offers, consider subscribing to the official newsletter. This ensures you receive timely notifications about seasonal promotions and special deals for travel across Europe. Monitoring the official website during sale periods is also a smart strategy to secure discounted tickets and optimize your travel budget.

Save valuable time at the airport by utilizing the online check-in service. This facility typically opens 30 hours before your scheduled departure, reflecting the airline's current operational standards. It allows you to confirm your details and download your boarding pass in advance. Passengers with checked baggage can simply leave their bags at the designated drop-off counters upon arrival at the airport.

Seat selection is another key factor for a comfortable flight. While standard selection might be available during the check-in window, reserving your preferred seat ahead of time—whether it is a window seat or one with extra legroom—is highly recommended. This is especially beneficial for longer routes where ensuring personal comfort is a priority.

For a worry-free experience, purchasing comprehensive travel insurance is strongly advised to cover unforeseen circumstances. Additionally, managing your booking through the airline's digital platforms or mobile tools is recommended. This provides easy access to real-time flight status updates and allows you to store mobile boarding passes for a seamless journey.

History of Czech Airlines

The story of Czech Airlines is the story of civil aviation itself. Established on October 6, 1923, as Czechoslovak State Airlines, it holds the distinction of being one of the five oldest airlines in the world still in operation today. Its journey began with a modest but historic flight: a biplane piloting the route between Prague and Bratislava. From these humble beginnings, the carrier rapidly evolved, becoming a symbol of national pride and technical innovation.

Pioneers of the Jet Age

Throughout the mid-20th century, the airline positioned itself at the forefront of aviation technology. In 1957, it became one of the first carriers globally to enter the jet age with the introduction of the TU-104 on scheduled routes. This boldness allowed for significant network expansion. By the 1960s, the airline had launched transcontinental flights, connecting Central Europe with destinations as far-flung as Havana, Montreal, and New York, effectively bridging continents during a complex era of history.

Fleet Evolution and Modernization

For decades, the fleet was dominated by Eastern-manufactured aircraft, including the legendary IL-62, which served long-haul routes. Following the political changes of 1989, a major modernization program began. The airline transitioned to Western-built aircraft, introducing Boeing and Airbus jets along with ATR turboprops for regional connections. This shift improved fuel efficiency and passenger comfort, aligning the carrier’s standards with other major Western European airlines.

Joining the Global Alliance

A significant milestone occurred in 2001 when Czech Airlines joined the SkyTeam alliance. This partnership integrated the carrier into a global network, allowing passengers to benefit from seamless connections with partners like Air France, Delta Air Lines, and Korean Air. For over two decades, this membership underscored its status as a key player in European aviation, facilitating travel for millions of passengers through its hub in Prague.

A New Chapter: The Smartwings Era

The aviation landscape shifted dramatically in the 21st century, leading to necessary restructuring. In recent years, the majority share of the airline was acquired by Smartwings, the largest Czech airline company. This strategic move was designed to ensure stability and operational efficiency. The restructuring culminated in October 2024, shortly after the airline celebrated its 100th anniversary. Today, while it has exited the SkyTeam alliance and integrated its operations fully with Smartwings, the iconic "OK" code and the brand’s legacy continue to fly, preserving a century of aviation heritage.