Sunrise Airways

Sunrise Airways stands as a dynamic force in Caribbean aviation, dedicated to bridging the gaps between the vibrant islands of the region. Established with a vision to foster better connectivity, this airline has grown from a domestic operator into a key regional player, linking Haiti with its neighbors through reliable and frequent service. Travelers seeking to explore the diverse cultures of the Caribbean—from the historic streets of Havana to the bustling markets of Port-au-Prince—will find Sunrise Airways to be an essential partner in their journey. Its commitment to accessible travel has made island-hopping smoother and more efficient for both tourists and business professionals.

Founded in 2010, Sunrise Airways began with a mission to provide safe, reliable, and comfortable air travel within Haiti and beyond. Over the years, it has expanded its footprint significantly, embracing a philosophy of "One Caribbean" to unite the region's fragmented air transport network. The airline primarily operates out of Port-au-Prince, serving as a vital connector to major destinations such as the Dominican Republic, Cuba, Panama, and Guadeloupe. This expansion has been instrumental in boosting tourism and commercial ties across these nations.

The airline's fleet is tailored to the specific needs of regional travel, utilizing a mix of aircraft that balances capacity with efficiency. The fleet typically includes robust models like the Embraer 120 Brasilia, Jetstream 32, and larger regional jets for longer sectors, ensuring passenger comfort on short to medium-haul flights. Sunrise Airways often adapts its capacity through strategic partnerships and wet-leasing agreements to meet seasonal demand, particularly on popular routes connecting Santo Domingo and various Cuban cities.

Safety and customer satisfaction remain at the core of the airline's operations. Sunrise Airways adheres to rigorous international maintenance standards and emphasizes punctuality, a crucial factor for travelers making connections. By focusing on specialized regional service rather than long-haul mass transit, the carrier offers a more personalized and attentive flying experience, making it a preferred choice for those navigating the unique geography of the Caribbean.

Travelers in the United Arab Emirates wishing to contact Sunrise Airways should note that the airline is headquartered in the Caribbean and does not currently operate local routes or maintain physical offices in the UAE. Consequently, all customer support inquiries are managed through their international headquarters. It is advisable to contact them via email or social media to avoid potential long-distance calling charges, and to be mindful of the significant time difference between the UAE and Haiti (Eastern Standard Time).

Official Website

For the most current flight schedules, route maps, and online booking management, the official website is the primary resource for passengers.

• Official Website: sunriseairways.net

Customer Service Contacts

As there are no local support numbers for the UAE, passengers must use the airline's international contact channels. The support team generally handles inquiries in English, French, and Creole.

• International Customer Service (Haiti HQ): +509 2811 2222
• General Inquiries Email: customerservice@sunriseairways.net

Social Media

Sunrise Airways is active on major social media platforms. These channels can be effective for receiving updates and, in some cases, sending direct messages regarding general service questions.

• Facebook: Sunrise Airways
• Instagram: @sunriseairways
• X (Twitter): @SunriseAirways

Local Offices

There are currently no local offices or airport counters for Sunrise Airways in the United Arab Emirates. All in-person services are concentrated in the Caribbean region, with the main hub located at:

• Port-au-Prince, Haiti: Toussaint Louverture International Airport (PAP)

Baggage Information

Traveling with Sunrise Airways often involves hopping between islands on various types of aircraft, ranging from smaller turboprops to larger jets. Because stowage space varies significantly depending on the specific plane operating your route, the baggage policy is strictly enforced to ensure safety and comfort. Passengers are strongly encouraged to review the specific allowances indicated on their ticket confirmation.

Carry-On Baggage

To keep boarding efficient and ensure all passengers have space, carry-on allowances are regulated based on the aircraft type. Always check your specific flight details, as rules for a small regional flight may differ from those on a longer international sector.

• Standard Allowance: generally includes one piece of cabin baggage per passenger.
• Weight Limit: typically up to 5 kg (11 lbs) or 10 kg (22 lbs), depending on the route and aircraft size.
• Personal Item: In addition to the carry-on bag, passengers are usually permitted one small personal item, such as a handbag, laptop case, or camera bag, which must fit under the seat in front of you.
• Stowage: On smaller aircraft like the Jetstream 32, overhead bins are limited. Larger carry-ons may need to be "valet checked" at the aircraft steps and returned to you upon disembarking.

Checked Baggage

Checked baggage policies are designed to accommodate travelers visiting the Caribbean for both business and leisure. Allowances can vary by fare class and destination.

• Standard Weight: The common allowance for checked luggage is 23 kg (50 lbs) per bag.
• Number of Bags: Most fares include one checked bag free of charge. Flexible or higher-tier fares may allow for two pieces.
• Dimensions: The total linear dimensions (Length + Width + Height) should typically not exceed 158 cm (62 inches).
• Infants: Passengers traveling with infants are often allowed one additional piece of checked luggage, such as a stroller or car seat, free of charge.

Excess and Overweight Baggage

If your luggage exceeds the standard weight or piece limit, additional fees will apply. Space on regional flights can be limited, so excess baggage is accepted subject to availability.

• Overweight Fees: Bags weighing more than 23 kg (up to a maximum of 32 kg/70 lbs) will incur a surcharge. Bags over 32 kg are generally not accepted as checked luggage due to health and safety regulations for handlers.
• Extra Pieces: Additional bags beyond your ticket's allowance can be purchased at the airport check-in counter. It is advisable to arrive early if you plan to check extra bags.

Special Items

Sunrise Airways understands that travelers may wish to transport special equipment. However, due to the size of some aircraft, prior arrangements are often necessary.

• Sports Equipment: Items such as golf clubs, diving gear, or surfboards may be carried for a fee. They must be properly packed to prevent damage.
• Musical Instruments: Small instruments can be carried on board if they fit in the overhead bin. Larger instruments must be checked as special baggage or, in some cases, may require the purchase of an extra seat.
• Advance Notice: It is recommended to contact customer service at least 48 hours before your flight to reserve space for bulky items.

Restricted and Prohibited Items

For the safety of all passengers and crew, strict international regulations apply to what can be packed.

• Prohibited in All Luggage: Explosives, compressed gases, flammable liquids (like lighter fuel), oxidizers, poisons, and corrosives are strictly banned.
• Restricted in Checked Luggage: Lithium batteries, e-cigarettes, and power banks must be packed in your carry-on baggage only. They are not permitted in the cargo hold.
• Liquids (Carry-On): On international flights, liquids, gels, and aerosols in carry-on bags must follow the 100ml (3.4 oz) rule and fit within a single clear, resealable plastic bag.

Tips for Packing Efficiently

To ensure a smooth journey through Caribbean airports, consider these packing tips:

• Pack Light: If your itinerary includes flights on smaller propeller planes, pack essentials in a soft-sided duffel bag rather than a hard-shell suitcase, as it is easier to stow.
• Label Your Bags: Attach a durable luggage tag with your name, phone number, and email address to every bag. Placing a copy of your contact info inside the bag is also a smart precaution.
• Keep Valuables Close: Always pack medicines, travel documents, jewelry, and electronics in your personal item or carry-on, never in checked luggage.
• Check the Weather: The Caribbean is warm, but aircraft cabins can be cool. Keep a light layer accessible in your hand luggage.

Traveling with Pets on Sunrise Airways

Sunrise Airways welcomes passengers to travel with their furry companions, ensuring a safe and comfortable journey across the Caribbean. Whether you are taking a short island hop or a longer regional flight, the airline provides options for bringing small pets in the cabin and larger animals in the aircraft's hold, subject to specific safety regulations and aircraft capacity.

Transport Options

Because Sunrise Airways operates a fleet that includes smaller regional aircraft, space is limited. It is essential to choose the correct transport method based on your pet's size and weight.

In Cabin (Carry-on)

Small domestic dogs and cats are welcome to fly in the cabin with you, provided they do not pose a safety risk or disturbance to other passengers.

• Carrier Dimensions: The pet container must not exceed approximately 35.5 x 31.8 x 21.6 cm (14 x 12.5 x 8.5 inches) to fit comfortably under the seat in front of you.
• Maximum Weight: The combined weight of the pet and the carrier must not exceed 8 kg (approx. 17 lbs).
• Allowed Pet Types: Only domestic cats and small dogs are permitted in the cabin.
• Limit per Passenger: Each passenger is limited to one pet carrier.
• Carrier Type: Soft-sided carriers are often recommended for cabin travel as they are more malleable under seats, but they must be leak-proof and ventilated.

In Cargo Hold (Checked Baggage)

Animals that are too large to travel in the cabin may be transported as checked baggage in the aircraft's hold. This area is pressurized and temperature-controlled on suitable aircraft.

• Container Requirements: Pets must travel in a rigid, IATA-approved kennel that provides enough space for the animal to stand, turn around, and lie down naturally.
• Weight and Size Limits: Acceptance depends heavily on the specific aircraft type (e.g., Jetstream 32 vs. Embraer 145). Large crates may not fit through the cargo doors of smaller planes.
• Temperature Restrictions: For the safety of the animal, transport may be refused if extreme heat or cold is forecast at departure, connection, or arrival airports.
• Security: The crate must be secure, with a solid door and functioning locking mechanism.

As Cargo (Manifest Cargo)

For very large animals, unaccompanied pets, or travel to destinations with strict import regulations, shipping your pet as manifest cargo may be required.

• When Required: This option is necessary when the animal and crate exceed the checked baggage weight limits or when the passenger is not traveling on the same flight.
• Special Requirements: This process involves a different booking system and requires dropping the animal off at the cargo terminal rather than the passenger check-in counter.
• Booking Procedure: You must contact the Sunrise Airways Cargo department directly to arrange this service, as it is not available on all routes.

Required Documentation

To avoid delays or denied boarding, ensure you have the following documents ready in original form:

• Veterinary Health Certificate: A valid certificate issued by a licensed veterinarian (typically dated within 15 days of travel, though rules vary by destination).
• Vaccination Record: Proof of up-to-date vaccinations, specifically a valid Rabies certificate.
• International Permits: For travel between countries (e.g., Haiti to Dominican Republic), you may need specific import permits or government endorsements required by the destination country.
• Passenger Passport: Copies of the owner's travel documents are often required to link the pet to the passenger.

Service Costs

Fees for pet travel are charged per direction and must be paid at the airport or during the reservation process.

• In-Cabin Fee: Approximately $100 - $125 USD per way.
• Cargo/Checked Fee: Prices vary based on the weight of the animal and the specific route; expect fees starting from $100 USD + taxes.
• Note: Prices are subject to change and may vary depending on international exchange rates and airport handling fees.

Preparation Tips

Proper preparation ensures a stress-free experience for both you and your pet:

• Advance Reservation: You must book your pet's spot at least 48 hours in advance, as there is a strict limit on the number of animals allowed per flight.
• Acclimatization: Let your pet get used to their carrier or crate days or weeks before the flight to reduce anxiety.
• Feeding: Avoid feeding your pet a large meal within 4 hours of departure to prevent motion sickness, but do offer water.
• No Sedation: Sunrise Airways, in line with veterinary experts, generally advises against tranquilizing pets as it can affect their breathing at altitude.

Restrictions

Be aware of the following restrictions before you head to the airport:

• Connecting Flights: Pets may not be accepted on itineraries involving connecting flights or codeshare partners; direct flights are safer and often required.
• Behavior: Animals displaying aggressive behavior or excessive noise may be denied boarding.
• Prohibited Breeds: While not always explicitly listed, many airlines restrict snub-nosed (brachycephalic) breeds in the hold due to breathing risks; always confirm your breed is accepted.
• Service Animals: Certified service animals assisting passengers with disabilities often travel free of charge but still require prior notification and documentation.

Important: Airline policies can change without notice. We strongly recommend contacting Sunrise Airways customer service directly via email or phone to verify the latest requirements for your specific route and aircraft type.

Sunrise Airways Loyalty Program

Sunrise Airways currently offers a unique frequent flyer solution called the Sun Airpass. Unlike traditional mileage-based programs that require travelers to accumulate points over time, the Sun Airpass is designed for immediate flexibility and convenience. It functions as a prepaid coupon system, making it an ideal choice for business travelers, corporate groups, and frequent flyers who value fixed costs and simplicity when navigating the Caribbean.

Membership Tiers

The Sun Airpass program does not utilize a traditional multi-tier structure (such as Silver, Gold, or Platinum). Instead, it offers a single, comprehensive membership status that grants immediate benefits to all pass holders.

• Sun Airpass Holder: Grants access to fixed-rate travel, protecting passengers from fare fluctuations closer to departure dates.
• Transferability: Unlike standard frequent flyer miles, coupons are not linked to a single individual; they can be shared among friends, family members, or corporate teams.
• Priority Access: Pass holders often enjoy greater flexibility with booking changes and seat availability.

Earning Opportunities

The Sun Airpass operates on a "pre-purchase" model rather than an "earn-as-you-fly" model. Travelers secure their travel credits upfront.

• Purchasing Coupons: Members "earn" their travel rights by purchasing a booklet of coupons (typically containing 30 coupons) at a set price.
• Corporate Rewards: Companies can purchase booklets in bulk to manage travel expenses efficiently for their employees.
• Credit Card Partners: While there are no direct point-transfer partners, travelers can use standard travel rewards credit cards to purchase the booklet and earn points through their card issuer.

Redeeming Coupons

Redemption is straightforward and eliminates the need for complex award charts or calculating dynamic mile requirements.

• Award Flights: Coupons are exchanged directly for flight tickets.
• Fixed Rates: A specific number of coupons is required for each route (e.g., 1–3 coupons for a one-way trip, depending on the destination).
• Route Flexibility: Coupons can be used for any destination within the Sunrise Airways network, subject to the specific coupon requirement for that route.
• No Blackout Dates: Generally, pass holders have better access to seats, bypassing many of the restrictions found in standard reward programs.

Alliance and Partnerships

Sunrise Airways is not a member of the major global airline alliances (Star Alliance, SkyTeam, or oneworld). However, it maintains strategic regional partnerships to enhance connectivity.

• Key Partner: Air Caraïbes (allows for seamless connections and ticketing options between the Caribbean and Europe/Paris).
• Interline Agreements: Partnerships with carriers like Cubana de Aviación facilitate smoother travel across the region.

How to Join

Joining the program is a purchase-based process rather than a registration process.

• Purchase Online: Travelers can inquire about and purchase the Sun Airpass directly through the official Sunrise Airways website.
• Contact Sales: For corporate booklets or group purchases, it is recommended to contact the Sunrise Airways sales department or a certified travel agent to arrange the transaction.

Services and Comfort on Board

Sunrise Airways focuses on providing a safe, efficient, and friendly travel experience tailored to the unique needs of the Caribbean region. As a regional carrier operating relatively short sectors, the in-flight service is designed to be practical and comfortable, ensuring passengers reach their island destinations relaxed and ready to explore. While the airline does not offer the extensive luxury amenities found on long-haul transoceanic flights, it prides itself on warm Caribbean hospitality.

Service Classes

Due to the regional nature of its fleet, Sunrise Airways primarily operates a Single-Class configuration (Economy Class) on the majority of its flights. This streamlined approach allows for efficient boarding and consistent service standards across its network.

• Economy Class: Available on all flights, this class offers essential comforts suitable for flight durations that typically range from 30 minutes to 2 hours. Passengers can expect a clean cabin environment and attentive service from the crew.
• Business Class: On specific routes where larger jet aircraft (such as the Airbus A320) may be deployed via wet-lease agreements to meet high demand (e.g., routes to Miami or Havana), a Business Class cabin may be available. However, this is not standard across the entire fleet, and travelers should check the specific aircraft configuration during booking.

Seat Configuration and Comfort

The seating experience on Sunrise Airways depends largely on the aircraft type servicing the route. The airline's fleet is chosen for its ability to navigate smaller island airports while maintaining passenger comfort.

• Regional Jets and Turboprops: On aircraft like the Embraer 145 or Jetstream 32, the cabin is intimate. The Embraer 145 typically features a 1-2 seating configuration, meaning passengers on the left side of the aisle enjoy both a window and aisle seat with no neighbor—a favorite for solo travelers.
• Standard Pitch: Seats are designed with a standard pitch adequate for short-haul travel. The leather seating found in many of the aircraft provides a comfortable cushion for the journey.
• Overhead Space: Note that overhead bins on smaller regional aircraft are compact. Larger carry-on bags may need to be "valet checked" at the gate and retrieved immediately upon landing.

Meal and Beverage Services

Given the short duration of most flights, Sunrise Airways offers a complimentary snack and beverage service rather than full hot meals.

• Refreshments: Passengers are typically served a selection of water, soft drinks, and juices.
• Snacks: A light snack, such as chips, cookies, or nuts, is generally provided on international sectors. On very short domestic hops within Haiti, service may be limited to beverages due to time constraints.

In-Flight Entertainment

There are no seatback screens, Wi-Fi, or audio systems on board Sunrise Airways flights. The entertainment is traditional and focused on the destination.

• In-Flight Magazine: The airline publishes its own magazine, often featuring articles on Caribbean culture, destinations, and lifestyle, keeping passengers engaged during the flight.
• Views: One of the highlights of flying this regional network is the stunning aerial view of the Caribbean Sea and island topography. Window seats are highly recommended for this reason.

Special Services

Sunrise Airways is committed to making air travel accessible to everyone and offers specific services for passengers with special needs. These services usually require advance arrangement.

• Unaccompanied Minors (UMNR): The airline provides a chaperone service for children traveling alone to ensure their safety from check-in to the handover at the destination. Age restrictions and fees apply, and this must be booked in advance.
• Passengers with Reduced Mobility: Assistance is available for passengers requiring wheelchairs. However, as many regional airports in the Caribbean utilize stairs for boarding (tarmac boarding) rather than jet bridges, passengers unable to ascend stairs should notify the airline at least 48 hours in advance so that proper lifting assistance or aisle chairs can be arranged.
• Expectant Mothers: Pregnant women are welcome to fly up to a certain stage of pregnancy (typically up to 28-36 weeks depending on the condition), usually requiring a medical certificate for travel in the later stages.

Destinations & Route Network

Sunrise Airways operates as a vital bridge within the Caribbean, centering its network around the primary hubs of Port-au-Prince (PAP) and Cap-Haïtien (CAP) in Haiti. The airline specializes in connecting these key Haitian cities with neighboring nations, offering essential links to the Dominican Republic, Cuba, and the United States, as well as facilitating travel to the Eastern Caribbean islands. For travelers planning a journey to this region, the airline provides frequent and reliable service to both major capitals and popular leisure destinations.

Securing the best fares with Sunrise Airways often requires a bit of forward planning. As a key regional carrier in the Caribbean, flights on popular routes can fill up quickly, especially during peak holiday seasons and festivals in Haiti and neighboring islands. To find the most competitive prices, try to book your tickets several weeks in advance. It is also a good idea to keep an eye on the airline's official channels or subscribe to their newsletter, as this is often where limited-time promotions and seasonal deals are first announced.

To ensure a smooth start to your journey, take advantage of the online check-in options provided by Sunrise Airways. Completing this process before you arrive at the airport can save you significant time at the terminal, allowing for a more relaxed travel experience. When it comes to seat selection, consider reserving a window seat if possible. Given the airline's routes over the stunning Caribbean Sea, the views from above are often spectacular and add a scenic highlight to your trip.

Travelers are strongly advised to purchase comprehensive travel insurance before flying. This extra layer of protection covers unexpected events such as flight cancellations, delays, or lost luggage, providing peace of mind during your international travels. Additionally, utilizing mobile tools to manage your booking allows for easy access to your itinerary and digital boarding passes, keeping all your essential travel documents organized in one place.

Founding and Vision

Sunrise Airways was established in 2010 by Philippe Bayard, a Haitian visionary and pilot with a passion for aviation. From its inception, the airline was built on a philosophy of resilience and connectivity, aiming to provide a safe and reliable air transport network for Haiti. In a market often characterized by instability, Sunrise Airways sought to create a professional carrier that could adhere to international safety standards while fostering economic growth. The company initially launched as a charter operator, focusing on meeting the immediate travel needs within the country before transitioning into scheduled commercial services.

Early Years and Domestic Growth

In its formative years, the airline concentrated on strengthening domestic links between Port-au-Prince and provincial cities, particularly Cap-Haïtien. These early operations were crucial in offering a dependable alternative to road travel, which could be unpredictable. By utilizing a fleet of agile turboprop aircraft, such as the Jetstream 32, Sunrise Airways proved its operational capability on short-haul routes. This period laid the groundwork for the carrier's reputation for punctuality and service, earning the trust of local travelers and the business community.

Regional Expansion and Route Network

A major milestone occurred in late 2012 when Sunrise Airways received authorization to operate international flights, marking the beginning of its transformation into a regional player. The airline launched its first scheduled international route to Providenciales in the Turks and Caicos Islands. This was quickly followed by the establishment of a vital air bridge to the Dominican Republic, connecting Port-au-Prince with Santo Domingo. Perhaps the most significant phase of its expansion was its aggressive entry into the Cuban market, where it eventually served multiple destinations including Havana, Santiago de Cuba, and Camagüey, facilitating vital cultural and commercial exchanges.

Fleet Evolution

To support its growing network, the airline's fleet strategy evolved from exclusively operating small turboprops to incorporating larger, more capable aircraft. While the 19-seat Jetstream 32 remained a workhorse for short island hops, Sunrise Airways introduced the Embraer 120 Brasilia and later the Embraer 145 regional jet to increase passenger capacity and comfort on longer sectors. In response to high seasonal demand, particularly on routes to Cuba and the United States, the airline has also strategically utilized wet-leasing agreements to operate larger narrow-body jets like the Airbus A320 and Boeing 737, demonstrating its adaptability to market needs.

Modern Developments and New Horizons

Recent years have seen Sunrise Airways reach new heights with the launch of direct flights to the United States, a long-held ambition for the carrier. The inauguration of service to Miami International Airport (MIA) represented a historic achievement, solidifying the airline's status as a primary connector between Haiti and the Haitian diaspora in Florida. Today, operating under the banner of "One Caribbean," the airline continues to innovate by forming strategic interline partnerships and exploring new routes to the Eastern Caribbean, steadily working towards a unified regional air transport network.