Vistara

Vistara represents a harmonious convergence of two global aviation powerhouses: Tata Sons and Singapore Airlines, creating a carrier that has swiftly redefined the standards of luxury and comfort in the Indian skies. More than just a means of transport, this full-service airline was conceived to bring back the "golden days" of air travel, infusing every journey with a blend of warm Indian hospitality and meticulous operational excellence. With its sophisticated aubergine and gold livery, Vistara invites passengers to "fly the new feeling," offering a polished and premium experience that caters to the discerning traveler.

As a joint venture between Tata Sons and Singapore Airlines, Vistara leverages the rich legacy of the Tata group and the renowned service standards of Singapore Airlines. The carrier's primary mission is to provide a seamless and personalized flying experience. It has successfully positioned itself as India’s finest full-service airline, connecting major domestic metros while expanding its footprint to international destinations across the Middle East, Europe, and Southeast Asia.

One of Vistara's distinct advantages is its modern and fuel-efficient fleet. The airline operates a mix of Airbus A320neo, A321neo, and Boeing 787-9 Dreamliner aircraft. This young fleet ensures not only reduced carbon emissions but also a quieter and more comfortable cabin environment. Vistara holds the distinction of being the first airline in India to introduce a Premium Economy class on domestic routes, offering travelers extra legroom, dedicated check-in counters, and priority handling.

The airline is widely recognized for its commitment to safety and service excellence. Vistara has consistently received accolades, including multiple Skytrax awards for being the "Best Airline in India and South Asia." Passengers can enjoy gourmet dining with menus that change regularly, as well as "Vistara World," a wireless inflight entertainment streaming service. Whether flying for business or leisure, travelers choose Vistara for its punctuality, high safety standards, and the refined elegance that characterizes every flight.

Passengers in the United Arab Emirates looking to get in touch with Vistara can utilize several global support channels. Whether you need assistance with flight reservations, baggage queries, or special service requests, the airline offers robust customer support to ensure a seamless journey.

For the most accurate and immediate assistance, including managing bookings and checking flight schedules, travelers are encouraged to visit the official website. Here, you can also find the most current list of local sales agents and ticketing offices applicable to your region.

Official Website: www.airvistara.com

Customer Service Channels

If you require direct assistance from a customer service representative, Vistara operates a 24/7 global contact center. This facility handles inquiries from passengers worldwide, including those traveling from Dubai or Abu Dhabi.

• Global Call Center: +91 92 8922 8888
• Mobile App: The Vistara app is available on major app stores and allows for easy booking management and support on the go.

Social Media Support

For quick updates and query resolution, you can also reach out to the airline via their official social media platforms. These channels are often monitored around the clock and can provide helpful responses to general travel questions.

• X (formerly Twitter): @airvistara
• Facebook: Vistara
• Instagram: @vistara

Planning your luggage is an essential part of any trip, and flying with a full-service carrier like Vistara ensures that you have generous allowances to accommodate your travel needs. Whether you are flying for business or heading off on a holiday, the airline's baggage policies are designed to offer convenience and flexibility across all cabin classes. It is always recommended to check the specific allowance mentioned on your ticket, as it may vary based on the fare family selected (Lite, Standard, or Flexi).

Carry-On Baggage Allowance

Passengers are allowed to carry one piece of hand baggage into the cabin, along with one small personal item such as a laptop bag, lady’s purse, or camera bag. The dimensions for the main cabin bag must not exceed 55cm x 40cm x 20cm to ensure it fits in the overhead bin. The weight limit depends on your class of travel:

• Economy Class: 1 piece, up to 7 kg.
• Premium Economy: 1 piece, up to 10 kg.
• Business Class: 1 piece, up to 12 kg.

Checked Baggage Limits

Vistara typically operates on the "Weight Concept" for most international destinations, including flights between India and the UAE, meaning you can check in multiple bags as long as the total weight does not exceed your allowance. However, the specific limit is strictly tied to the cabin class and the fare type purchased. Below are the general guidelines for international travel:

• Economy Class: Allowances generally range from 20 kg to 30 kg depending on the fare category (Value, Standard, or Flexi).
• Premium Economy: Typically allows for 35 kg of checked baggage.
• Business Class: Travelers usually enjoy an allowance of 40 kg.
• Club Vistara Members: Elite tier members may be eligible for additional baggage allowance over and above their ticketed weight.

Excess Baggage Fees

If you plan to carry more than your allotted weight, excess baggage charges will apply. These fees are calculated per kilogram on a zone-based system. To save money and time at the airport, it is highly advisable to pre-purchase extra baggage allowance online through the Vistara website or mobile app, where rates are often significantly lower than those charged at the check-in counter.

Special Items

Traveling with oversized items requires special attention. Sports equipment such as golf kits, skiing gear, or bicycles can be carried, but they may be subject to a handling fee or counted towards your total baggage allowance depending on their size and weight. Similarly, musical instruments can be carried in the cabin if they fit within the hand baggage dimensions or on an extra purchased seat if they are larger. Always contact customer support at least 24 hours in advance to make arrangements for such special items.

Restricted and Prohibited Items

For the safety of all passengers, certain items are strictly prohibited in both checked and carry-on luggage. Dangerous goods like explosives, flammable liquids, and compressed gases are forbidden. Additionally, there are specific restrictions for everyday items:

• Power Banks and Loose Lithium Batteries: Must only be packed in your carry-on (hand) luggage. They are strictly prohibited in checked bags due to fire safety regulations.
• Liquids, Aerosols, and Gels (LAGs): In carry-on bags, these must be in containers of 100ml or less and placed in a single, transparent, re-sealable plastic bag.
• E-Cigarettes: In accordance with Indian government regulations, e-cigarettes and all forms of electronic nicotine delivery systems (ENDS) are strictly prohibited on Vistara flights. They cannot be carried in either checked baggage or hand luggage.

Tips for Packing Efficiently

To ensure a smooth airport experience, weigh your bags at home before leaving to avoid last-minute surprises. Remove all old tags and barcodes from previous trips to prevent baggage routing errors. Secure your bags with TSA-approved locks and place a tag with your name and contact details both inside and outside your luggage. If you are carrying medication or valuables, always keep them in your hand luggage to ensure they stay with you throughout the journey.

Pet Travel Policy

Vistara understands that pets are an integral part of the family and strives to make their journey as comfortable as possible. However, it is crucial for travelers to note that travel options for furry companions differ significantly depending on whether you are flying domestically within India or traveling internationally, such as to the United Arab Emirates. While domestic routes offer more flexibility, international flights are subject to stricter airline policies and government regulations.

Transport Options by Route

Domestic Flights (Within India Only)

On flights operating strictly within India, Vistara allows small dogs and cats to travel with you, either in the cabin or as checked baggage, depending on their size.

• In Cabin (Hand Baggage): Small pets are permitted in the passenger cabin if the combined weight of the pet and the container does not exceed 5 kg. The container must be soft-sided, ventilated, and fit within the dimensions of 43 x 30 x 20 cm.
• Checked Baggage (Hold): Pets exceeding the 5 kg cabin limit must travel in the cargo hold as checked baggage. They require an IATA-compliant crate that is escape-proof and allows the animal to stand, turn, and lie down naturally.

International Flights (To/From UAE)

For passengers traveling between India and the UAE, the rules are different due to international aviation standards and local government import regulations.

• Manifested Cargo Only: Pets are generally not permitted in the cabin or as checked baggage on international flights. Instead, they must travel as Manifested Cargo.
• Regulatory Compliance: This requirement aligns with UAE government regulations, which typically mandate that live animals entering the country arrive via air cargo to undergo proper customs and veterinary clearance at the cargo terminal.
• Booking Process: Travel as cargo requires a separate booking process through the Vistara Cargo department, distinct from your passenger ticket reservation.

Required Documentation

Regardless of the mode of transport, ensuring you have the correct paperwork is mandatory. For international travel to the UAE, additional permits are strictly enforced.

• Health Certificate: A valid veterinary certificate confirming the pet is fit to fly and free from contagious diseases (usually issued within 24-48 hours of travel).
• Vaccination Records: Up-to-date certificates, particularly for Rabies and Distemper, are non-negotiable.
• Microchip: Mandatory for international travel to ensure the pet can be identified.
• Import Permit (UAE): For flights to the UAE, a valid import permit from the Ministry of Climate Change and Environment (MoCCAE) is required before departure.

Service Costs

The cost of transporting your pet varies based on the route and the method of travel.

• Domestic In-Cabin: Charged at a flat fee per sector (approximately INR 5,000, subject to review).
• Domestic Checked Baggage: Typically charged based on excess baggage rates (total weight of pet plus crate).
• International Cargo: Freight rates apply. These are calculated based on the volumetric weight of the crate and current cargo tariffs. You must contact the cargo department for a specific quote.

Preparation and Restrictions

• Crate Requirements: Whether for domestic hold or international cargo, the crate must be well-ventilated, secure, and lined with absorbent mats. Loose straw or hay is prohibited.
• Food and Water: Feed your pet a light meal 2-4 hours before the flight to prevent motion sickness. Ensure they are hydrated but do not leave loose water bowls that can spill inside the crate.
• Breed Restrictions: Vistara, like many airlines, may restrict Brachycephalic (snub-nosed) breeds (e.g., Pugs, Persians) from travelling in the hold or as cargo due to respiratory risks. Aggressive breeds are also prohibited.
• Sedation: It is generally recommended not to sedate pets, as it can affect their regulation of body temperature and blood pressure at altitude.

Important: Pet travel regulations, especially for international routes like the UAE, are complex and subject to frequent change. It is highly recommended to contact Vistara's cargo department or customer service at least 7 days in advance for international bookings to ensure all specific import/export requirements are met.

Club Vistara Loyalty Program

Club Vistara is the airline's award-winning frequent flyer program, designed to reward passengers with a host of exclusive privileges and a seamless travel experience. Unlike traditional distance-based models, this program operates on a value-based system, meaning the points you earn are directly proportional to the amount you spend on your ticket, making it one of the fastest-rewarding loyalty schemes in the region.

Membership Tiers

Club Vistara features four distinct tiers, with benefits that scale up as you fly more frequently:

• CV Base: The entry-level tier offering instant enrollment, exclusive flight offers, and the ability to earn CV Points.
• CV Silver: Provides travelers with additional baggage allowance and priority check-in services at the airport.
• CV Gold: Includes premium perks such as complimentary lounge access, priority boarding, and priority baggage handling.
• CV Platinum: The top-tier status offering exclusive privileges like no-fee rescheduling, guaranteed seat reservations, and maximum baggage allowance.

Earning CV Points

Members can accumulate points through various channels, ensuring that rewards are always within reach:

• Flights: Earn CV Points based on the fare value of your ticket rather than the distance flown.
• Airline Partners: Accumulate points when flying with global partners such as Singapore Airlines, United Airlines, and Lufthansa.
• Co-Brand Credit Cards: Accelerate your earnings on everyday spending through partnerships with major banks like Axis Bank and SBI Card.
• Lifestyle Partners: Earn additional points on non-airline activities including car rentals, hotel stays, and dining experiences.

Redeeming Miles

Your accumulated CV Points can be used for a variety of valuable rewards:

• Award Flights: Book free award tickets across Vistara’s entire domestic and international network.
• Cabin Upgrades: Use points to upgrade your seat from Economy to Premium Economy or Business Class.
• Partner Airlines: Redeem points for award flights on select partner airlines like Singapore Airlines and Japan Airlines.
• Points Transfer: Consolidate your rewards by converting points from eligible bank and hotel loyalty programs into Club Vistara Points.

Airline Partnerships

While Vistara is not currently a member of a global airline alliance (such as Star Alliance or Oneworld), it maintains extensive strategic partnerships with leading international carriers to offer global connectivity:

• Strategic Partners: The airline has strong ties with Singapore Airlines, United Airlines, Lufthansa, British Airways, and Japan Airlines.
• Interline Benefits: These partnerships often allow for seamless baggage check-through and smoother connections on long-haul itineraries.

How to Join

Enrollment in Club Vistara is complimentary and open to all individuals aged 2 and above. You can sign up instantly via the official Vistara website or mobile app by providing your basic personal details, after which you will receive a digital membership card to start earning points immediately.

Flying with Vistara is designed to be an experience in itself, blending contemporary luxury with the warmth of traditional Indian hospitality. As India's finest full-service carrier, the airline goes beyond mere transportation to offer a sophisticated environment where comfort is prioritized across all cabins. Whether you are traveling on a short domestic hop or an international journey to or from the UAE, passengers can expect a premium service philosophy that pays attention to the smallest details.

Cabin Classes

Vistara is a pioneer in the Indian aviation market for offering a three-class configuration, providing travelers with a wider range of choices to suit their budget and comfort requirements. While the airline does not operate a traditional First Class, its Business Class serves as the premier luxury offering.

• Business Class: Designed for the discerning traveler, this cabin offers the highest level of privacy and comfort. On their wide-body Boeing 787-9 Dreamliner aircraft, passengers enjoy fully flat beds with direct aisle access. On narrow-body aircraft like the A320neo, the cabin features plush leather recliners with generous legroom. Travelers in this class also benefit from priority check-in, baggage handling, and boarding.
• Premium Economy: Vistara introduced this cabin class to India, bridging the gap between Economy and Business. It offers a separate, exclusive cabin with significantly more legroom, wider seats, and upgraded meal service. It is an ideal choice for passengers seeking extra comfort and priority services without the price tag of Business Class.
• Economy Class: Even in the standard cabin, the experience is upscale compared to budget carriers. The seats are ergonomically designed with high-quality upholstery and winged headrests for neck support. Passengers enjoy ample legroom and a complimentary full-service experience, ensuring a restful journey.

In-Flight Dining

One of the highlights of flying Vistara is the culinary experience. The airline takes pride in its gourmet dining, offering diverse menus that change frequently to keep the options fresh and exciting. Meals are complimentary in all classes.

• Curated Menus: Depending on the time of day and flight duration, passengers are served breakfast, lunch, dinner, or refreshments. The menu typically includes a choice of Indian (vegetarian and non-vegetarian) and international dishes.
• Beverage Service: Vistara offers a range of complimentary beverages. A standout feature is their partnership with Starbucks, allowing passengers in Business and Premium Economy to enjoy premium brewed coffee at 35,000 feet.

Entertainment and Connectivity

To keep passengers engaged throughout the flight, the airline offers Vistara World, a wireless in-flight entertainment system. Travelers can stream a vast library of Bollywood and Hollywood movies, TV shows, and music directly to their personal smartphones, tablets, or laptops. On the Boeing 787-9 Dreamliner and Airbus A321neo aircraft flying international routes, passengers in all classes often have access to personal seat-back screens with a rich selection of multimedia content.

Special Services

Vistara is committed to making air travel accessible and convenient for every passenger. The airline provides a suite of special assistance services designed to help those with specific needs navigate their journey with ease.

• Assistance for the Disabled: Dedicated staff are available to assist passengers with reduced mobility or disabilities. Wheelchair assistance can be pre-booked, and the cabin crew is trained to support passengers during the flight.
• Unaccompanied Minors: For children aged between 5 and 12 traveling alone, Vistara offers a supervised travel service. Ground staff and cabin crew ensure the child is looked after from the check-in counter until they are handed over to the designated guardian at the destination.
• Expectant Mothers and Infants: Special care is taken for mothers-to-be and passengers traveling with infants, including priority boarding to allow them to settle in comfortably before the rest of the cabin.

Vistara Destinations in the UAE

Vistara has established a strong and reliable network connecting India with the United Arab Emirates, catering to the robust demand for travel between these two vital economic regions. With its primary hub at Delhi (Indira Gandhi International Airport) and significant operations from Mumbai, the airline offers seamless connectivity for both business and leisure travelers. Passengers flying on these routes can expect the carrier's signature full-service experience, which includes complimentary dining and a comfortable cabin environment, making the journey across the Arabian Sea as pleasant as the destination itself.

In the UAE, Vistara serves two of the most sought-after destinations: Dubai and Abu Dhabi. By operating direct flights to these bustling global cities, the airline provides convenient access to the region's premier commercial districts, luxury tourism hotspots, and cultural landmarks. Whether travelers are heading to Dubai for its iconic skyline and shopping or to Abu Dhabi for its rich heritage and business opportunities, Vistara ensures a premium travel option that links major Indian metros directly to the heart of the Emirates.

Securing the best value for your journey with Vistara often begins with timing. Generally, booking your tickets at least 3 to 4 weeks in advance can help you access significantly lower fares compared to last-minute purchases. If your travel plans allow for flexibility, consider flying on weekdays, such as Tuesdays or Wednesdays, as these days typically offer better rates than busy weekends. Monitoring prices over a few days can also help you spot the best window to buy.

To find the most attractive deals and promotions, it is worth signing up for the airline's newsletter or following their official social media channels where flash sales are often announced. Joining the Club Vistara loyalty program is another excellent strategy; members can earn points on every flight which are redeemable for award flights, upgrade vouchers, and other exclusive privileges, adding value to your travel experience.

Maximize convenience by utilizing the online check-in service, which usually opens 48 hours prior to departure. This allows you to skip long queues at the airport counters. For a seamless experience, download the Vistara mobile app. It puts control in your pocket, allowing you to book tickets, manage your itinerary, select seats, and even access your boarding pass digitally, ensuring a hassle-free start to your trip.

Vistara is renowned for its comfort, being the first airline in India to introduce a dedicated Premium Economy cabin. When selecting your seat, consider upgrading to this class for extra legroom and priority services. Even in Economy, pre-selecting your seat ensures you get your preferred window view or aisle access. Finally, always consider adding travel insurance to your booking. This provides essential protection against unforeseen circumstances such as trip cancellations or lost luggage, giving you peace of mind as you travel to or from the United Arab Emirates.

History and Development

Vistara was conceptualized with a clear vision: to redefine the flying experience in India by blending Tata Sons' legendary hospitality with Singapore Airlines' world-renowned service excellence. Incorporated in 2013 as TATA SIA Airlines Limited, the carrier adopted the brand name "Vistara," derived from the Sanskrit word Vistaar, meaning "limitless expanse." This name reflected the airline's ambition to push boundaries and set new benchmarks in the aviation industry. On January 9, 2015, Vistara took to the skies for the first time, operating its inaugural flight from Delhi to Mumbai, marking the return of the Tata Group to the aviation sector after decades.

Early Growth and Expansion

In its initial years, Vistara focused on strengthening its domestic footprint, quickly connecting major Indian metros and tier-2 cities. It filled a significant void in the Indian market for a full-service carrier that prioritized passenger comfort and punctuality. The airline achieved a major milestone in 2019 when it qualified for international operations, having met the requirement of a 20-aircraft fleet. This pivotal moment allowed Vistara to launch its first international flights to Singapore, rapidly followed by expansions into the Middle East, including Dubai and Abu Dhabi, establishing itself as a preferred choice for travelers between India and the UAE.

Fleet Evolution

Vistara's commitment to modernity is evident in its fleet strategy. Starting with the reliable Airbus A320 aircraft, the airline progressively upgraded to the more fuel-efficient A320neo and A321neo models to support its growing network. A significant leap occurred with the induction of the wide-body Boeing 787-9 Dreamliner. These state-of-the-art aircraft enabled Vistara to launch long-haul operations to Europe, including routes to London, Frankfurt, and Paris, offering a fully flat-bed Business Class product that competed with global heavyweights.

Innovations and Service

Throughout its history, Vistara has been a pioneer in the Indian skies. It holds the distinction of being the first airline to introduce a dedicated Premium Economy cabin on domestic routes in India, catering to a segment of travelers seeking more than economy class but at a value price point. The airline also invested heavily in digital innovations, introducing "Vistara World," a streaming inflight entertainment system, and continuously refining its cabin interiors to reflect a calm, sophisticated aesthetic characterized by its signature aubergine and gold colors.

Strategic Consolidation

A defining chapter in Vistara's history began following the Tata Group's acquisition of the national carrier, Air India. In a strategic move to consolidate its aviation portfolio and create a world-class global airline, the Tata Group announced the merger of Vistara into Air India. This development represents the culmination of Vistara's journey as an independent brand, aiming to combine its service culture and operational efficiency with Air India's extensive global network, ensuring that the legacy of its "new feeling" continues to influence the future of Indian aviation.