Hancock International Airport

Syracuse Hancock International Airport (SYR) is not merely the aerial gateway to central New York State, but a true expert in operating under severe weather conditions. Located just 8 km from the city centre of Syracuse, the airport is renowned for its ability to function effectively even during heavy snowfall, for which it has repeatedly received prestigious awards. As a significant civil-military transport hub, it offers passengers a modern and comfortable travel experience, serving as a starting point for exploring the entire region. This airport even hosted the supersonic "Concorde" in 1986, adding to its historical significance.

Hancock Airport offers travellers a multitude of amenities that make waiting for a flight comfortable. Passengers have access to free Wi-Fi throughout the premises, various dining points — from cafes and restaurants featuring local produce to famous chains, as well as shops and the Escape Lounge business lounge. The recently renovated terminal with two concourses (A and B) features thoughtful navigation and modern design. The airport prides itself on punctuality and a minimal number of flight cancellations thanks to an advanced runway maintenance system during the winter period. The city centre can be reached by taxi, bus, or rental car, with offices located directly at the airport.

• Official Website: www.syrairport.org. On the site, you will find the current flight schedule, terminal maps, and other useful information.
• Information Desk Phone: +1 (315) 454-3263. You can call this number to clarify general questions related to the airport's operation.
• Airport Address: 1000 Col Eileen Collins Blvd, Syracuse, NY 13212, USA.
• Email: The airport does not provide a direct email address for general inquiries. It is recommended to use the contact form on the official website for communication.
• Social Media: Follow airport news and updates on the official pages on Facebook and X (Twitter).
• Lost and Found Information: If you have lost personal items within the airport premises (excluding security zones), please contact the Lost and Found service. For questions regarding lost or damaged checked luggage, you should contact your airline directly.
• Customer Support Contacts: For assistance, you can approach staff at the information desks in the terminal or call the general airport information phone number.

You can get to Syracuse Hancock International Airport (SYR) from Syracuse or back using several convenient methods, the choice of which depends on your budget, time, and amount of luggage. The airport is located relatively close to the city centre, so the journey will not take much time.

Public Transport is the most budget-friendly option. Centro buses provide regular connections between the airport, the city centre, and the main transport hub, the William F. Walsh Regional Transportation Center. This is a good choice for solo travellers with light luggage. The trip from the city centre will take approximately 30-40 minutes.

Taxis and Ride-sharing Services, such as Uber and Lyft, offer a faster and more comfortable way to reach the terminal. A car ride from the centre of Syracuse to Hancock Airport usually takes 15-20 minutes depending on traffic conditions. This is an ideal option for those who value their time, travel with family, or carry many suitcases. You can also book a private transfer in advance.

For travellers planning to explore the picturesque surroundings and other cities in New York State, the optimal solution is car rental. Counters of leading rental companies are located directly at the airport, allowing you to collect keys immediately upon arrival. If you are arriving at the airport in your own car, several parking options are at your service: there are both short-term lots near the terminal itself and more affordable long-term parking lots with free shuttles to the entrance.

When planning your route through the USA, also consider other airports in the region. Depending on your final destination, Ithaca Tompkins International Airport or Greater Binghamton Airport, located within an hour and a half drive, might be more convenient for you.

Syracuse Hancock International Airport (SYR) is distinguished by a compact and clear structure, making navigation simple even for first-time visitors. The airport consists of one main terminal, which is divided into two main areas for passengers: the central hall and two passenger concourses.

The terminal building has two levels. The first floor houses the arrivals area, where baggage claim belts, car rental counters, and exits to ground transport, including taxis and shuttles, are located. The second floor is the departures area. Here you will find airline check-in counters, the central security checkpoint, and access to boarding gates.

After passing through security control, passengers enter a common area from which they can proceed to one of the two concourses (wings):

• Concourse A (North): Serves flights for airlines such as Allegiant Air, Frontier Airlines, and Southwest Airlines.
• Concourse B (South): Used for flights by American Airlines, Delta Air Lines, and United Airlines.

Since all boarding gates are located in one building after a single security checkpoint, moving between concourses is effortless — it is simply a walk through the central part of the terminal. All navigation is intuitive thanks to clear signage.

Check-in and security procedures at Hancock Airport usually proceed faster than at major hubs. Nevertheless, it is recommended to arrive at the airport at least 90 minutes before the departure of domestic flights, and during peak hours or holidays — 2 hours prior. This time will be sufficient to check in luggage without haste, pass through control, and reach your boarding gate.

The history of Hancock International Airport dates back to the years of World War II. It was founded in 1942 as a US Army airbase named Syracuse Army Air Base. In those turbulent times, its main function was training flight crews and technical personnel for combat operations, making it a strategically important facility for the country.

With the advent of peacetime, the need for a large military base in the region diminished. In 1949, the facility was officially transferred to the ownership of the city of Syracuse and received its new name — Clarence E. Hancock Airport, in honour of the prominent congressman from this district. Interestingly, the first passenger terminal was arranged in a former army barracks, highlighting the modest beginning of its civil career.

A significant leap in development occurred in 1962 with the opening of a new, modern terminal building, which became a symbol of growth and prosperity. This step allowed for a significant increase in service quality and capacity. In 1970, after the launch of scheduled flights to Canada, the airport officially received international status, which was reflected in its name — Syracuse Hancock International Airport.

In subsequent decades, the airport was expanded and modernized repeatedly. One of the most large-scale renovations was completed in 2018. Within the framework of this project, the terminal interior was completely updated, the security checkpoint was centralized, new retail and dining areas were created, and the general atmosphere was improved, making it brighter and more spacious. These changes allowed the airport to meet the highest modern standards.

Thus, over its long history, Hancock International Airport has journeyed from a military airfield to a modern and efficient transport hub, playing a key role in the life of central New York State and continuing to develop for the convenience of its passengers.

Syracuse Hancock International Airport offers all the conditions for a comfortable wait for your flight. Passengers can refresh themselves in one of the numerous cafes and restaurants offering both quick snacks and full meals. In the shops, one can purchase souvenirs, press, travel goods, and products from local brands.

For the convenience of travellers, free Wi-Fi is available throughout the terminal, and special zones for charging mobile phones and other gadgets are equipped. If you value enhanced comfort, you can utilize the services of the VIP lounge, where drinks, snacks, and fresh press are offered in a quiet atmosphere.

ATMs are located in the airport for your convenience. In case of unforeseen health situations, first aid provision is available.

Hancock Airport is well-equipped for passengers with special needs. For families with small children, there are nursing rooms. Travellers with limited mobility are provided with necessary assistance, and the terminal infrastructure, including restrooms and ramps, is fully adapted for their convenience.

For business people who need to work on the go, business services may be available. Several hotels of various price categories are located in the immediate vicinity of the airport, which is especially convenient for those with an early departure or a long layover.

At Hancock International Airport, travellers will find diverse dining options capable of satisfying any taste and budget. Whether you are looking for a quick coffee before departure or a full lunch, a suitable establishment can be found in the airport terminals. Most cafes and restaurants are concentrated after passing security control, but there are also places to have a snack in the public area.

Before Security (Landside): In the central hall of the terminal, accessible to all visitors, one can find coffee shops and kiosks with snacks. This is a convenient option for those seeing someone off or those who arrived at the airport well in advance. Here you can drink coffee, eat a sandwich, or enjoy pastries in a calm environment.

After Security (Airside): The main selection of establishments is located in the departure zones, in the two concourses (A and B). Here you will find chain cafes, such as Dunkin', offering doughnuts and coffee, as well as full-service restaurants. For those wishing to have a substantial lunch, grill bars operate serving classic American dishes: burgers, salads, and steaks. If you wish to experience the local flavour, pay attention to venues offering beverages from regional producers — this is an excellent opportunity to get acquainted with New York State products.

Many establishments strive to accommodate the dietary needs of passengers. Vegetarian and gluten-free options are usually indicated on the menu or can be requested from the staff. As for prices, they correspond to the average level for airports — be prepared to pay slightly more than in city cafes. The operating hours of most dining points are tied to the flight schedule: they open early in the morning and serve passengers until the last evening departures.

When planning a trip through Hancock International Airport in the city of Syracuse, it is important to consider several points to make your journey as comfortable as possible. Try to arrive at the airport in advance: 2 hours before the departure of domestic flights and at least 3 hours before international ones. This time will be sufficient for a calm passage through all procedures. To save time, check in for your flight online and print your boarding pass or save it on your phone.

Security services at airports in the USA have strict rules. Be prepared to remove laptops and other large electronics from your hand luggage. Liquids can be carried in containers of no more than 100 ml (3.4 oz), and all of them must be packed in a single transparent resealable bag. It is prohibited to carry sharp objects, flammable substances, and other dangerous materials in hand luggage. It is best to clarify the full list on the website of your airline and the Transportation Security Administration (TSA).

When choosing a seat on the plane, consider your preferences. A window seat will offer beautiful views, especially during takeoff and landing. An aisle seat allows you to stand up freely and stretch your legs. If a quick exit from the plane is important to you, choose rows in the front part of the cabin. Seats at emergency exits offer more legroom but impose certain obligations, about which the crew will inform you.

If you have a connecting flight at Hancock Airport, immediately after arrival, find the number of your next boarding gate on the information board. The airport is not very large, so moving between terminals will not take much time. In case of a flight delay, first contact a representative of your airline or use its mobile app to receive current information. Learn about your rights: in some cases, airlines are obliged to provide meals or hotel accommodation.

For travellers arriving on international flights, it is necessary to pass through customs and passport control. Keep your passport, visa (if required), and completed customs declaration ready. Answer the officer's questions honestly and declare all goods subject to declaration. To save money, bring an empty water bottle with you, which can be filled after passing security control, and a light snack — this will help avoid extra expenses at the airport.