Jacksonville International Airport

When embarking on a journey to Northeast Florida, your gateway is most likely Jacksonville International Airport (JAX). It is not merely a transport hub, but the place where your acquaintance with America's "First Coast," known for its resorts and rich history, begins. The airport combines modern comfort with a welcoming Southern atmosphere, offering passengers pleasant bonuses such as live music and art exhibitions right in the terminal. Being both a civil and military facility, it plays a vital role in the region.

For your convenience, we have compiled the essential information about the airport in one table.

Jacksonville International Airport is renowned for its cleanliness, convenient navigation, and thoughtful organisation. The terminal features a logical structure where the flows of arriving and departing passengers are separated on different levels, significantly simplifying movement. Travellers have access to free Wi-Fi, a variety of cafés and shops, a spa, and even a special lounge for military personnel (USO). Furthermore, the airport serves as a starting point for trips to popular destinations such as Amelia Island and the historic city of St. Augustine. Convenient transport connections, including city buses, allow you to easily reach the centre of Jacksonville and its surroundings.

For your convenience, we have compiled the main contact information for Jacksonville International Airport (JAX). Save it so that it is at hand during your journey.

• Official Website: www.flyjax.com. Here you will find flight schedules, parking information, and services.
• Information Desk Phone: +1 (904) 741-4902. You can clarify general questions about the airport's operations at this number.
• Airport Address: 2400 Yankee Clipper Dr, Jacksonville, FL 32218, USA.
• Email: To contact the airport administration, it is recommended to use the special contact form on the official website.
• Social Media: Follow news and updates on the airport's official pages on Facebook, X (formerly Twitter), and Instagram under the username @flyJAX.
• Lost Luggage Information: If your belongings were lost within the terminal building, contact the Lost and Found service at +1 (904) 741-2022. For luggage lost on board the aircraft, you must contact your airline directly.
• Passenger Support Service: For assistance and consultations regarding airport services, use the main information desk phone number.

There are several ways to reach Jacksonville International Airport (JAX), which serves the town of Yulee and the Jacksonville metropolitan area in the USA. Thanks to a developed transport network, travellers can choose the option most suitable for them — from a budget-friendly bus to a hired car for maximum freedom of movement.

The most economical way to travel to the airport from downtown Jacksonville is by bus. Route CT3 "AirJTA" from the Jacksonville Transportation Authority (JTA) directly connects downtown with the passenger terminal. The journey usually takes about 40–50 minutes, but time may vary depending on traffic. This is an excellent choice for solo travellers and those travelling light. Always check the current schedule on the official JTA website to avoid unpleasant surprises.

For those who value comfort and personal space, taxis or ridesharing services (such as Uber and Lyft) are the optimal solution. A trip from the city centre to the airport will take 20–30 minutes and will cost approximately $35–50, depending on demand and the time of day. Shuttle services are also available at the airport and can be booked in advance, which can be particularly beneficial for families or large groups with bulky luggage.

Car hire is a popular choice for tourists wishing to explore Florida. Offices of all leading car rental companies are represented at Jacksonville Airport. Getting to the terminal by car is very simple via Interstate I-95. This option is particularly convenient if you are travelling around the region and arriving from other cities where airports such as St. Augustine Airport or Gainesville Airport are located.

If you are arriving at the airport in your own vehicle, several parking options are at your service. Hourly Garage is ideal for short visits to meet or see off loved ones. For longer stays, the Daily Garage, located within walking distance of the terminal, is suitable. For travellers leaving for a long time, the most advantageous will be the Economy Lots, from which free shuttles regularly run to the terminal.

Jacksonville International Airport (JAX) is distinguished by a modern and very passenger-friendly structure. The airport operates one main terminal which serves all flights. Such an organisation significantly simplifies navigation and saves travellers from the need to move between different buildings, which is especially valuable during transfers or if you are travelling with a large amount of luggage.

The terminal layout is intuitive. It consists of a central building, where the main services are located, and two passenger concourses — Concourse A and Concourse C — which passengers enter after passing through security control. The arrivals area with baggage claim belts and ground transport counters is located on the lower level, while the departures area with airline check-in counters is on the upper level.

After passing through the centralised security checkpoint, you enter a spacious courtyard — a hub with shops, restaurants, and rest zones. From here, you can easily and quickly walk to any gate in Concourses A or C. Transfers between them do not require the use of shuttles or trains; everything is within walking distance. Both concourses are equipped with everything necessary: waiting lounges, washrooms, and additional cafés.

Jacksonville Airport is known for its efficiency. Usually, check-in and security screening do not take much time. Nevertheless, the standard recommendation is to arrive at the airport at least 90 minutes before the departure of a domestic flight. During periods of high traffic, for example, during holidays, it is worth allowing about 2 hours. Thanks to clear signage and a logical layout, orienting yourself in the terminal is very easy, even if you are here for the first time.

The history of Jacksonville International Airport (JAX), serving the town of Yulee and the surrounding areas of northern Florida, begins in 1968. It was built to replace the old Imeson Airport, which could no longer cope with the growing passenger traffic and could not accommodate the new, larger jet aircraft that had become the standard in aviation. The opening of the new airport marked an important stage in the development of the region's transport infrastructure.

Initially, the airport consisted of one terminal and two waiting halls (concourses) that served several airlines. Over the following decades, as the popularity of air travel grew, JAX constantly expanded and modernised. However, the most significant stage of its transformation occurred in the early 2000s. A bold decision was made not just to renovate, but to completely demolish the old waiting halls and build new, more spacious and modern ones in their place.

The large-scale reconstruction took place in several stages so as not to interrupt the airport's operation. First, the new Concourse A was built, then Concourse C. The old structures were dismantled. As a result of this modernisation, the terminal was significantly expanded, more boarding gates appeared, the baggage handling system was improved, and comfortable zones for passengers with shops and restaurants were created. The central space between the new concourses turned into a spacious hall with high ceilings, becoming the hallmark of the updated airport.

One of the most interesting facts in the history of JAX is connected with its "birth". The transition from the old Imeson Airport to the new one was carried out literally overnight. On the evening of October 31, 1968, all operations at Imeson were completed, and by the morning of November 1, the first flight departed from the newly built Jacksonville International Airport. This coordinated operation avoided disruptions in air traffic and became an example of precise planning.

Jacksonville International Airport (JAX) cares about the comfort of its passengers, offering a wide range of services and amenities. While waiting for your flight, you can visit various restaurants and cafés, from popular fast-food chains to establishments with full service. In the numerous shops, you can find everything you need: from souvenirs and press to travel goods and electronics. Of course, Duty Free shops are open for international passengers.

Staying connected will not be difficult — free Wi-Fi is available throughout the airport territory. To charge electronic devices, numerous power outlets and special stations are provided in the waiting halls. Those wishing to spend time in a quieter and more private setting can use the services of premium lounges, where beverages, snacks, and comfortable work zones are offered.

For financial matters, ATMs are installed in the terminal, and currency exchange points are operating. Travellers with children will appreciate the availability of special mother and child rooms, where one can take care of little ones in a calm environment. In case of unforeseen health situations, a first aid station is provided at the airport.

The airport is fully equipped for the needs of passengers with reduced mobility: there are ramps, lifts, adapted washrooms, and escort services are provided. Business services and conference rooms are available for business travellers. If you need rest between flights, several hotels offering comfortable accommodation are located in the immediate vicinity of the terminal.

At Jacksonville International Airport (JAX), passengers will find diverse dining options, from quick-service establishments to full-service restaurants. Most venues are located after the security zone, but there are also excellent options in the public area, available for both departing passengers and those meeting them.

Dining in the Public Zone (Pre-Security)

Before passing through security control, travellers have several convenient options. Here you can have a quiet snack or drink coffee with those seeing you off.

• Southern Grounds: This is not just a coffee shop, but an establishment with a full menu managed by a chef. They offer breakfasts, lunches, dinners, as well as pastries and desserts. There is a beverage menu featuring various options. This establishment is known for its focus on local and sustainable ingredients. Opening hours: from 5:00 to 21:00.
• Starbucks: A classic option for those looking for familiar coffee, beverages, and light snacks. This establishment is conveniently located for all airport visitors and is open from 5:30 until midnight.

Dining in the Secure Zone (Post-Security)

The main part of the restaurants and cafés is located in the "secure" zone, accessible to passengers with boarding passes. Establishments are distributed between the two concourses — A and C.

Concourse A:

• For a full meal: Shula's Bar & Grill offers steaks, burgers, and salads in a full-service restaurant format. The establishment is open from 8:00/9:00 to 21:00-21:30. BurgerFi is also located here, serving gourmet burgers, fries, and milkshakes from 5:00 to 21:00.
• Local flavour: Angie's Subs is an iconic place for Jacksonville Beach, known for its hearty sub sandwiches and sweet tea. An excellent choice to try something local.
• Coffee and a quick snack: This concourse also has a Southern Grounds coffee shop, operating from 5:00 to 21:00.

Concourse C:

• For a leisurely meal: PGA Tour Grill is a full-service restaurant offering American cuisine in a golf-themed atmosphere. Opening hours: from 6:00 to 21:00.
• For beverage connoisseurs: Vino Volo is a lounge where you can order premium beverages by the glass, in tasting sets, as well as light snacks, for example, cheese platters. Open from 9:00 to 20:00.
• Quick and hearty options: Firehouse Subs is famous for its hot sandwiches, soups, and salads. There is also a Starbucks here for coffee lovers.
• Grab-and-Go: For those short on time, The Verdi Market offers coffee, pastries, and ready-made snacks to take away.

Recommendations and Special Diets

The price range varies from budget fast-food establishments, such as Auntie Anne's or Sbarro in the food court, to the mid and high-price segment in full-service restaurants like Shula's Bar & Grill. For a quick snack, Angie's Subs, Firehouse Subs, or The Verdi Market are ideal. If time permits, it is worth visiting PGA Tour Grill or Shula's Bar & Grill for a full lunch. To find vegetarian, vegan, or gluten-free dishes, pay attention to Southern Grounds: the menu at its pre-security location includes, for example, a gluten-free vegan chocolate cake. Full-service restaurants, such as PGA Tour Grill, can also usually adapt dishes to dietary requests.

To ensure your journey through Jacksonville International Airport, serving the town of Yulee and its surroundings, goes as smoothly as possible, take advantage of our tips. Proper preparation will help avoid stress and save time.

Arrival Time: For domestic flights within the USA, we recommend arriving at the airport at least 2 hours before departure. If you have an international flight, it is better to allocate 3 hours. This time buffer will allow you to check in, drop off luggage, and pass through security control without rushing.

Check-in and Security: The fastest way to check in for a flight is to do it online on your airline's website or app. When passing through security (TSA), be prepared to remove laptops and other large electronic devices from your hand luggage. All liquids must be in containers of no more than 100 ml and packed in a single transparent bag.

Seat Selection on the Plane: When choosing a seat, consider your preferences. Window seats are ideal for those who love to admire the views during takeoff and landing. Aisle seats are convenient if you plan to get up during the flight without disturbing your neighbours.

Hand Luggage: Always keep documents, money, valuables, necessary medication, and a portable charger in your hand luggage. Remember general rules: sharp objects and flammable substances are prohibited. It is better to clarify the exact size and weight requirements for hand luggage with your airline in advance.

Passengers with Connections: If you have a connecting flight, check the gate number for your next flight on the information board immediately after landing. Estimate the distance to the required gate in advance to calculate the time for the transfer.

Customs Control: Upon arrival from another country, you will need to pass through customs and border control. Have your passport and customs declaration ready. Be prepared to answer standard questions from the officer about the purpose of your trip and the duration of your stay.

Saving Time and Money: To save money, you can book airport parking online — often this is cheaper than paying on-site. Bring an empty water bottle with you, which can be filled after passing security control, and a light snack to avoid spending in airport cafés.

In Case of Flight Delay: In the event of a flight delay, remain calm. Follow current information on the departure boards or in the airline's app. Ask the carrier's representatives about your rights — in some cases, you may be provided with vouchers for food or drinks. A book, headphones, or a downloaded film will help pass the waiting time.