The owner of the Kupibilet resource is IDDQD TRAVEL DMCC, a company registered in the UAE. The Kupibilet online service is a platform where services from various providers are presented based on an agreement.

A foreign company is not subject to Federal Law No. 54, which obliges organizations to use cash registers and issue receipts. The itinerary receipt indicates the full cost of the order, including additional services. This, as well as a bank card statement, can serve as confirmation of the completed transaction.

A receipt is provided if the ticket purchase is made through the company Интернет-Билет, registered in the Russian Federation.

— How can I then report for the ticket?

According to the legislation of the Russian Federation, for reporting an air ticket purchased online, an itinerary receipt and a boarding pass should be used. These are used for employer reimbursement of business trips, payment for flights for privileged categories of citizens, etc.

— What else can you provide me instead of a receipt?

For any reporting, an itinerary receipt and a boarding pass should be sufficient. You can find your itinerary receipt in your email in a letter with the subject «Your Plane Ticket» or download it again in your Kupibilet Personal Account. 

If you have lost your boarding pass with an airport stamp, only a certificate from the airline-carrier stating that you used the ticket and completed the flight can replace it. As a rule, it can be requested through the airline's website.

In addition to the main documents, you can download a certificate of order cost in your Personal Account on the website or in the Kupibilet application.

— Why was the payment processed in two debits?

The Kupibilet website is a platform for selling air tickets, where partners with direct agreements with airlines can place their offers. Payment for most additional services related to air transportation goes to IDDQD TRAVEL DMCC. Payment for tickets and certain services (Seat Selection, Extra Baggage) goes to the company with which a direct agency agreement has been concluded. Accordingly, the debit occurs in two transactions.

Depending on the seller of air tickets and additional services, upon payment, a cost certificate corresponding to the transactions is provided, as well as a cash receipt if the air ticket selling company is Russian.

— On what grounds is the debit to Интернет–Билет made if there is nothing about this company on the website or in the offer?

The company Интернет–Билет is a partner of IDDQD TRAVEL DMCC and places air ticket offers on the Kupibilet marketplace. The company Интернет–Билет has direct agreements with airlines and, according to the marketplace usage agreement, funds for the corresponding air tickets go directly to the company Интернет–Билет.

In addition to the main documents, you can download a certificate of order cost in your Personal Account on the website or in the Kupibilet application.