— Can my ticket be exchanged for another date? I know it's non-refundable.

Exchange and refund options are independent of each other, and non-refundable tickets are much more common than those that cannot be exchanged. Therefore — yes, it is possible that a ticket that is non-refundable can be exchanged for another date and/or time.

The Kupibilet order form, which you received along with your itinerary receipts, indicates the exchange and refund options for each of your tickets.

Have you already decided on an exchange date? Send an exchange request on the order page, — and we will provide you with an exact calculation.

— Can a non-refundable ticket be exchanged for a refundable one?

Most airlines do not allow and do not make such exchanges possible. And in cases where it is possible, it would not make sense, because the non-refundable portion of the new fare will remain non-refundable.

Let's clarify. When exchanging tickets with some airlines, it is possible to upgrade to a refundable fare by paying the difference. However, since you did not purchase a refundable ticket directly, but transferred the value of a non-refundable one and paid the difference, this amount, equal to the old ticket's fare, will remain non-refundable. The refundable portion will be the difference between the fares that you paid extra, and from this, the airline's refund penalty and service fee will be deducted. 

Thus, exchanging a non-refundable fare for a refundable one for the sake of being able to cancel the ticket does not make sense. The refund amount will in any case be less than the exchange cost.

To protect yourself from losing the ticket's value in the future, choose refundable fares during the booking process or add our service Kupibilet.Refund, which allows you to get back 90% of the cost of any ticket, even one that is completely non-refundable according to the fare rules.