To process a refund, you must provide:

• passport;

• copy of the airline ticket;

• copy of the visa refusal on the official consulate letterhead, or a copy of the passport's front page with the refusal stamp;

• marriage certificate, birth certificate, or divorce certificate — depending on the family relationship and surnames of passengers, if a close relative was supposed to fly with the passenger who was denied a visa.

According to the Air Code of the Russian Federation, close relatives and family members include spouses, parents and children (adoptive parents and adopted children), grandparents and grandchildren, full and half-siblings.

Documents must be scanned or photographed, with a separate scan for each page.

Please note: if the refund concerns a non-Russian airline, a certified translation of documents into English or another foreign language may be required.