An error message appeared on the screen
If an error appeared on the screen during the order placement and payment process, and the order placement was interrupted, further actions depend on what is indicated in the pop-up window and after which order actions it appeared.
Each error notification contains a brief description of actions, but if it didn't help you, here you can find more detailed information by referring to the notification title.
"No seats available at the fare"
"Unfortunately, the service was not paid for"
"An error occurred during payment"
Our instructions didn't help you? Didn't find information about your case? Please write to us in the online chat from your Personal Account on the website or in the Kupibilet app. It would be especially valuable if you send a screenshot or a screen recording of the error. We will definitely help you place your order without obstacles, and you will help us make our service better.
You can find the chat on the website in the lower right corner of the screen, or, if the link doesn't open β through your Personal Account: select an order from the list of active orders, on the order page click "Write to support chat".
In the app: select the "Chat" tab on the main screen of the app.