How and why we charge a service fee for refunds
In this article, we explain how our service fee for train tickets is calculated.
As a rule, the service fee for train tickets is 3.5% of the order amount. However:
β minimum service fee β 200 rubles. If 3.5% of your order is less than 200 rubles, we will round the value up to this amount;
β maximum service fee β 500 rubles. If 3.5% of your order is more than 500 rubles, we will round the value down to this amount;
β if 3.5% of your order is somewhere in the middle, for example, 300 rubles, the service fee will remain 300 rubles.
When we do not charge a service fee for train tickets:
β if you purchased the Kupibilet.Return service;
β if you purchased Priority Support with the Maximum package;
β if the passenger is a child without a separate seat.