In addition to the penalties charged by the airline when refunding a ticket, we retain a service fee. It depends on how much the ticket cost and where you purchased it: 

— If you booked the ticket directly on our website, without transitioning from third-party resources: 

• voluntary refund — 10%

• involuntary refund — 0%

— If you transitioned to our website from a third-party service: 

• voluntary refund — 16.9%

• involuntary refund — 0%

The fee you pay when purchasing a ticket through our service is non-refundable. 

You can find out about the conditions under which Kupi.com does not retain a service fee for refunds in this article.