Most airlines do not allow completely changing passenger details on a ticket. If one person needs to fly instead of another, a voluntary refund will be required according to the fare rules, and a new ticket must be purchased for the other person.

A popular exception is Ural Airlines: it allows reissuing tickets with a passenger change. The cost of reissuing, including the airline's penalty, Kupibilet's service fee, and the payment processing fee, may vary — to clarify the cost for a specific order, please contact our Customer Care Service.

To refund an airline ticket or correct a passenger's full name, you also need to contact Customer Care by sending a request on the order page.