Support
AED
Log in
How can we help you?
Search
We use cookies for your convenience.
Learn more
I agree
Help Center
Loading...
Help Center
Frequently Asked Questions
Frequently Asked Questions
How much carry-on baggage can I take on a plane?
How to complete online check-in for a flight and why is it needed?
What is an 'involuntary refund'?
I missed my flight. What should I do?
First Flight: Airport Guide
How to pass airport security screening?
Where to check how much baggage is included in the ticket?
What to do if you can't pay for a ticket?
I paid for tickets with a card that no longer exists. I want to return the ticket. What should I do?
Error in passenger's last name, first name, or patronymic
Do I need to re-issue my ticket after a flight schedule change?
List of Service Providers
Received a flight change notification, what to do?
What is a CVC code on a bank card? What if my card doesn't have one?
What to do with your ticket after purchase, how to prepare for your flight?
I submitted a request for a ticket refund or exchange in my Personal Account, what's next?
What to do if a flight is canceled?
Can I take carry-on luggage if baggage is not included in the ticket?
I'm bringing a hunting rifle, what do I need to do to be allowed on board?
I bought a business class ticket but was downgraded to economy due to technical reasons. What should I do?
What documents do I need to have with me when traveling?
Received two conflicting messages about flight change
What does 'flight operated by another airline' on a ticket mean?
Can a ticket be reissued to another person?
I bought a ticket on another website, can I change it through your service?
How long before the flight should I be at the airport?
How to book a ticket if my child is 11 for the outbound flight and 12 for the return?
I was denied a visa. Can I return my ticket without penalties?
How and where can I submit a complaint?
What type of meal can I order on board?
How to check if a ticket is refundable?
Can a ticket be issued using a birth certificate if the child is 14 years old?
My flight changed/rescheduled, new time unsuitable
I need a QR code on my receipt
Ticket correction after name change
What to do if the ticket did not arrive by email?
Trouble booking a flight on the website, what should I do?
Why are all itinerary details in Latin characters, even for domestic flights?
How to choose a reason for contact when sending a request to Customer Care?
How to allow access to camera and gallery
Received a message about flight schedule change, what to do with the ticket?
What is needed for airport check-in?
What is an electronic airline ticket?
Can I return a ticket without penalty after purchase?
Can I fly with a ticket bought with an old passport without reissuing?
Where to specify passenger count when searching?
Only part of the order amount has been paid, what to do?
What types of insurance are available on the website?
How to allow microphone access for voice control
An error was made in the passenger's date of birth
I am carrying excess baggage, do I need to notify the airline?
Can airline tickets be returned or exchanged?
Why can't you change seats on a plane?
Are tickets issued for infants, and are they free?
What happens if the airline cancels or changes a flight?
Can I use only part of the ticket?
My bank card account is not in rubles. What exchange rate will be applied?
Can I buy a subsidized ticket on Kupibilet?
Incorrect passenger document number
Frequently Asked Questions | Kupi.com Help Center