To ensure your request is processed correctly and on time, please indicate the reason for contact that matches the content of your request.

Correctly filling in the required fields will help you avoid situations where your issue was very urgent, but due to incorrect form submission, it was not processed in a timely manner, ultimately leading to additional expenses on your part.

If you haven't found a suitable reason for contact, it's likely your issue can be resolved in an online chat with a Customer Care specialist. Write to us via your Personal Account or the Kupibilet mobile app, and we'll respond faster.

Reasons for contact:

โ€” Data correction in the order

Correction of errors in passenger data: passport number and validity period, date of birth, or full name. To speed up request processing, attach a photo of your passport with the correct data.

โ€” Issuing a separate ticket for a child

Issuing a separate ticket for a child in addition to an adult passenger's ticket purchased through Kupibilet. Please attach a scanned copy of the child's identity document (birth certificate or international passport) to your request.

  โ€” Baggage purchase

Select this reason for contact if you have already purchased a ticket and wish to add extra baggage to it.

  โ€” Animal transportation

Request for approval of your pet's transportation. Please note that we will not be able to respond to your request and approve transportation if you have not yet purchased a flight ticket for yourself. The service is only processed as an add-on to an already issued ticket for the animal's owner.

โ€” Special services request

Request for special carrier services (transportation of sports equipment, ordering a bassinet for an infant up to 1 year old, transportation of a wheelchair, assistance for passengers with disabilities, etc.). It is recommended to send the request more than 48 hours before departure.

  โ€” Ticket not received

Write to us if you have purchased a ticket and have not received it by email. Please note: you can download your ticket from the Kupibilet website yourself, even without logging into your personal account. Open the Help section at the top of the site, click Where is my ticket? and enter your order details to quickly find your itinerary receipt without waiting for our response.