— One message says the ticket needs to be reissued, and another says it doesn't. So what should I do with the ticket?

The ticket needs to be reissued if at least one of the notifications you received contains such information.

— Why do you send several different messages consecutively?

They are sent automatically after actions on the airline's side. We cannot influence the sending, but we can provide clarifications in the article and help you with reissuing the ticket. Send us a reissue request on the order page or write to our chat.

Every action in the airline's system triggers an automatic notification to the passenger. Sometimes a flight change in a booking requires several sequential actions, one of which the system interprets as a change in departure time, which by itself does not require ticket reissuance. However, since the result of these actions is a complete replacement of your original flight with another, the ticket must be reissued so that you have an itinerary receipt with the correct flight number.

The proposed flight does not suit me

You can find the chat on the website in the bottom right corner of the screen, or, if the link does not open — via your Personal Account: select the order from the list of active orders, on the order page click «Write to support chat».

In the app: select the «Chat» tab on the main screen of the app.