Abu Dhabi Amiri Flight

MIAT Mongolian Airlines is the national carrier of Mongolia, serving as the primary wings of the "Land of the Blue Sky" and connecting it to the outside world. The company, possessing a rich history and traditions, is known for its sincere hospitality and commitment to showcasing the unique nomadic culture to travelers even before they arrive at their destination. The carrier constantly modernizes its fleet and expands its route network, offering passengers comfortable flights and a high level of service.

The airline plays a key role in the development of tourism in the region, ensuring reliable air connectivity. Particular attention is paid to safety and punctuality, which is confirmed by international standards and industry recognition. For many tourists, their introduction to Mongolia begins precisely on board this airline's aircraft, where modern technologies combine with national character.

Airline Features and Advantages:

One of the carrier's main points of pride is its impeccable reputation in the field of safety. The company strictly adheres to international operational standards and regularly undergoes audits, making it one of the most reliable operators in the region. Crews undergo thorough training to ensure maximum safety at every stage of the flight.

The airline's fleet consists of modern liners, including the newest Boeing 787 Dreamliner, which provide enhanced comfort for passengers on long-haul flights. On board, travelers are offered meals inspired by both international and traditional Mongolian cuisine, allowing them to experience the taste of the country while still in the air. The company's values are built on respect for the passenger and a desire to make every journey pleasant and memorable.

You can contact representatives of MIAT Mongolian Airlines in several convenient ways, regardless of whether you are in Mongolia or abroad. The airline provides support to passengers through a 24-hour call center, electronic communication channels, and a network of representative offices.

Official Website

The most complete and up-to-date information on schedules, fares, and online services can be found on the carrier's official internet resource:

• Official Website: www.miat.com

Contact Details

For prompt resolution of booking issues, flight changes, or clarification of baggage rules, use the following contacts:

• Support and Booking Service (Call Center): +976 11 333 999
• Email (General Inquiries): inquiry@miat.com
• Email (Call Center): cc@miat.com
• Mobile App: "MIAT Mongolian Airlines" (available for download on the App Store and Google Play) — allows you to manage bookings and check-in.

Social Media

It is convenient to follow news, special offers, and schedule changes through the airline's official accounts:

• Facebook: MIAT Mongolian Airlines
• Instagram: @miat_mongolian_airlines
• Twitter (X): @MIAT_Official

Offices and Representatives

The company's head office is located in Ulaanbaatar. The carrier also has representative offices in key foreign cities within its route network.

• Head Office (Headquarters): MIAT Building, Buyant-Ukhaa 45, Ulaanbaatar, 17120, Mongolia.
• Overseas Representatives: The company's offices operate in Seoul, Beijing, Frankfurt, Tokyo, and other major hubs. Exact addresses and phone numbers of local offices can be found in the "Contact Us" section of the official website.

24/7 Support

The unified inquiry center (Call Center) at +976 11 333 999 operates 24/7, providing assistance to passengers at any time of day, including for emergency situations and urgent changes to travel plans.

Please note: Contact details, phone numbers, and email addresses may change. We strongly recommend checking current information on the airline's official website before contacting them.

Preparing baggage is an important part of planning any trip. MIAT Mongolian Airlines offers clear and convenient rules for transporting belongings that comply with international standards. To avoid unnecessary hassle at the airport, we recommend familiarizing yourself in advance with the allowance limits for your fare and class of service.

Cabin Baggage

Allowances for carrying items in the aircraft cabin depend on the class in which you are flying. These rules are created to ensure the safety and comfort of all passengers on board.

• Economy Class: Passengers can usually take one piece of hand luggage weighing up to 5 kg (for domestic flights) or up to 10 kg (for international flights). The sum of the three dimensions of the bag must not exceed 115 cm (usually 55x40x20 cm).
• Business Class: The allowance is increased — two pieces of hand luggage are permitted. The total weight of the items must not exceed established limits (typically up to 10 kg per piece).
• Personal Items: In addition to the main bag, it is permitted to carry a handbag, briefcase with a laptop, camera, or umbrella free of charge.

Checked Baggage

The airline applies the Piece Concept on most international routes, which is convenient for transit passengers. However, a weight system may apply on certain routes.

• Economy Class: The standard allowance includes one piece of baggage weighing up to 23 kg. The size of the suitcase based on the sum of three dimensions must not exceed 158 cm.
• Business Class: Passengers can register two pieces of baggage free of charge, weighing up to 32 kg each. This is an excellent option for those planning a long trip or bringing many gifts.
• Children: For infants traveling without a separate seat, a baggage allowance of up to 10 kg is usually provided, as well as free transport of a collapsible stroller.

Excess Baggage

If your belongings exceed the established limits regarding weight, quantity, or dimensions, additional payment will be required. Rates depend on the specific route and the type of excess (overweight or extra piece).

We recommend paying for excess baggage in advance via the official website or the airline's call center, as rates at the airport before departure can be significantly higher. Remember that one piece of baggage may under no circumstances weigh more than 32 kg due to occupational health and safety rules for baggage handlers.

Sports Equipment and Musical Instruments

MIAT Mongolian Airlines has a flexible policy regarding the transport of non-standard cargo, but requires prior approval.

• Sports: Skis, snowboards, golf equipment, or bicycles may be included in the free baggage allowance if your fare and total weight permit. If the limit is exceeded, a fixed fee per set is charged.
• Musical Instruments: Small instruments can be taken into the cabin as hand luggage. For large instruments, such as a cello, it is necessary to book a separate passenger seat in the cabin (CBBG) or check them as baggage in a hard case, paying as for excess cargo.

Prohibited and Restricted Items

For safety purposes, there are strict restrictions on the transport of certain items.

• Prohibited in Hand Luggage: Sharp and cutting objects (knives, scissors), liquids in containers larger than 100 ml, work tools.
• Prohibited in Checked Baggage: Lithium batteries and power banks (these can only be carried in hand luggage!), electronic cigarettes, explosives and flammable substances, compressed gases.
• Valuables: Never check documents, money, jewelry, or fragile electronics in your baggage. The airline is not responsible for their safety in the cargo hold.

Packing Tips

To ensure your flight goes smoothly, follow a few simple rules when packing:

• Be sure to remove barcode tags from previous flights from your suitcase to avoid confusion during sorting.
• Attach a tag to your baggage with your name, phone number, and email in English. This will help find the owner faster in case of loss.
• Use a bright cover or ribbon to easily recognize your suitcase on the baggage belt among similar bags.

Rules for Transporting Animals

MIAT Mongolian Airlines treats pet owners with understanding, allowing them not to part with their beloved pets during travel. The airline offers various options for transporting cats, dogs, and other small animals, paying special attention to the safety and comfort of furry passengers on board.

In the Cabin (Hand Luggage)

This option is suitable for the smallest pets that can travel next to their owner throughout the flight. The following conditions must be met for transport:

• Carrier Dimensions: The sum of three dimensions (length + width + height) of a soft carrier bag must not exceed 115 cm (e.g., 46×28×24 cm) so that it fits freely under the seat in front.
• Maximum Weight: The total weight of the animal together with the container is usually limited to 5 kg (in some cases up to 8 kg, please verify when booking).
• Allowed Animals: Most often, small dogs and cats are permitted for transport in the cabin.
• Limit: Usually, one passenger may transport only one animal (one container). The number of animals on a flight is also limited by airline quotas.
• Behavior: The animal must remain inside the carrier for the entire flight, behave calmly, and not cause inconvenience to neighbors.

In the Baggage Compartment (Checked Baggage)

If your pet exceeds the limits for cabin transport, it can travel in a special heated section of the baggage compartment.

• Container Requirements: The cage must be rigid (plastic/metal), comply with IATA standards, and have a secure lock and ventilation. The bottom must be waterproof and covered with absorbent material.
• Container Size: The animal must be able to stand freely at full height, turn 360 degrees, and lie down in a natural pose.
• Weight Limits: The maximum weight of the animal together with the cage is usually up to 32 kg (depends on the aircraft type).
• Temperature Restrictions: The airline may refuse transport if the air temperature at the departure or arrival airports is too high or too low for safe transport.
• Documents: Originals of all veterinary documents are attached to the container.

As Cargo

For large animals or special cases, transport via the cargo terminal is used.

• When Required: If the weight of the animal with the cage exceeds 32–45 kg, or if the animal is traveling unaccompanied by an owner.
• Special Requirements: Processing takes place through the airline's cargo department; reinforced containers are required.
• Booking Procedure: The request must be sent well in advance (at least several days before departure), as confirmation of space in the cargo hold is required.

Required Documents

To check in for the flight, you will need to prepare a package of documents (requirements may vary depending on the country of arrival):

• Veterinary Passport: With records of health and the owner.
• Health Certificate: Issued by a state veterinary clinic (Form No. 1 or equivalent), valid at the time of departure (usually issued 3-5 days prior).
• Vaccinations: Valid rabies vaccination (administered no earlier than a year and no later than 21–30 days before departure) and other mandatory vaccinations.
• International Certificates: For international flights, documents complying with the import rules of the destination country are required (e.g., an international veterinary certificate).

Cost of Services

Animal transport is not included in the free baggage allowance and is paid separately according to special rates:

• In Cabin (PETC): A fixed fee is charged per flight segment (usually from 50 to 100 USD depending on the destination).
• In Baggage Compartment (AVIH): The cost depends on the weight of the animal together with the cage and the route (usually calculated as excess baggage or via a special tariff grid).
• Payment: Most often made at the airport at the check-in counter or at a sales office.

Preparation Tips

To ensure the flight involves minimal stress for the pet, follow these recommendations:

• Accustom the animal to the carrier/cage in advance (several weeks before departure) so that it becomes a safe place for them.
• Do not feed the animal heavily less than 4 hours before departure to avoid motion sickness, but provide access to water.
• Place a favorite toy or an item with the owner's scent in the cage to reduce stress levels.
• Ensure there is a tag on the collar or cage with the pet's name and owner's contact details.

Restrictions

There are a number of restrictions under which transport may be refused:

• Prohibited Breeds: The airline may restrict the transport of brachycephalic dog breeds (with flattened snouts: Pugs, Bulldogs, Pekingese) in the baggage compartment due to the risk of breathing problems.
• Aggressive Behavior: Animals showing aggression are not permitted to fly.
• Age: Puppies and kittens younger than a certain age (usually 3–4 months) are not accepted for transport due to a lack of vaccinations.
• Exceptions: Guide dogs accompanying passengers with disabilities are transported free of charge in the aircraft cabin provided they have the appropriate certificates and a muzzle.

Important: Rules for importing animals into different countries and airline tariffs may change. We strongly recommend contacting the MIAT Mongolian Airlines call center or sending a request for animal transport immediately after booking your ticket to guarantee a space for your pet.

MIAT Blue Sky Loyalty Program

For frequent travelers, the airline offers a passenger reward program called MIAT Blue Sky. This is a classic accumulation system that allows you to turn flight miles into real privileges, making every subsequent trip more comfortable and beneficial. Any passenger wishing to receive bonuses for their loyalty to Mongolia's national carrier can become a member of the program.

Status in the program depends on the traveler's activity and the number of flights completed. The higher the tier, the more exclusive services become available to the passenger both at the airport and on board the aircraft.

Membership Tiers and Privileges

• Blue: The base level assigned immediately upon registration; allows you to accumulate miles and receive informational newsletters.
• Silver: Grants priority on the waiting list and additional bonus miles for every flight.
• Gold: Unlocks access to business lounges, priority check-in, and an additional baggage allowance.
• Platinum: The elite tier with maximum privileges, including guaranteed seat reservation and the highest priority in service.

How to Earn Miles

Your account balance is topped up every time you use the services of the airline or its partners. The number of miles awarded depends on the flight distance and booking class.

• Flights with MIAT: Miles are awarded for each flight segment depending on the fare and distance in kilometers.
• Partner Flights: Earn bonuses for flights on the wings of partner airlines (verification of conditions for a specific route is required).
• Partner Services: Earning points is possible when booking hotels and renting cars through the partner network.
• Special Promotions: Promo campaigns with double or bonus mile accrual are held periodically.

How to Spend Miles

Accumulated points are your personal traveler currency, which can be exchanged for valuable rewards.

• Award Tickets: Issuance of a free flight (only airport taxes are paid) on the airline's flights.
• Class Upgrade: The opportunity to exchange miles for an upgrade from Economy Class to Business Class for greater comfort.
• Excess Baggage: Payment for overweight or additional pieces of baggage using accumulated bonuses.
• Services for Third Parties: You can issue an award ticket not only for yourself but also for family members or friends (according to program rules).

Partner Network

Although the airline is not currently a full member of global alliances (such as Star Alliance or SkyTeam), it actively develops bilateral agreements. MIAT cooperates with a number of international carriers, which allows passengers to expand their flight geography and use loyalty program privileges on connecting flights under codeshare agreements.

How to Join the Program

Joining MIAT Blue Sky is very simple and requires no financial investment.

• Fill out the online registration form on the airline's official website.
• Download the mobile app and register there to receive a digital card.
• After registration, you will receive a unique membership number, which must be provided with every ticket booking.

Classes of Service and Onboard Service

Traveling with MIAT Mongolian Airlines is an opportunity to experience the traditional hospitality of the "Land of the Blue Sky" even before arriving at your destination. The airline strives to ensure a high level of comfort for all categories of passengers, offering modern amenities and attentive service at every stage of the flight. The company's fleet, which includes Boeing liners, is configured to provide maximum convenience on both short regional and long international flights.

Business Class

For those who value exceptional comfort, privacy, and a high level of service, the airline offers travel in Business Class. This is the ideal choice for business travelers and tourists wishing to rest before arrival.

• Comfort and Seats: Business Class cabins are equipped with spacious leather seats with an increased recline angle and ample legroom. On long-haul liners (such as the Boeing 767 and 787), seats may recline into a full bed or have a significant recline angle for comfortable sleep.
• Privileges: Passengers receive access to priority check-in and boarding, as well as an increased baggage allowance.
• Dining: An exquisite menu is offered with a choice of Mongolian and European dishes served on fine china, as well as a wide assortment of premium beverages.
• Amenity Kits: On long flights, kits containing cosmetic products and sleep accessories are provided.

Economy Class

MIAT Economy Class combines affordability with a decent level of comfort that meets international quality standards.

• Seats: Passengers are provided with ergonomic seats with adjustable headrests. The seat pitch is sufficient for comfortable leg positioning even during a long flight.
• Atmosphere: Cabins are kept impeccably clean, and attentive flight attendants are always ready to help with stowing hand luggage or providing a blanket and pillow.

Food and Beverages

One of the airline's calling cards is its quality onboard catering. Mongolian Airlines takes pride in offering passengers hearty and delicious meals.

• Hot Meals: Depending on the flight duration and departure time, passengers of all classes are offered a hot breakfast, lunch, or dinner. The menu often includes elements of national cuisine, known for its meat specialities.
• Beverages: A wide selection of juices, soft drinks, tea, and coffee is available throughout the flight. In Business Class, a premium beverage selection is also offered.
• Special Menu: Passengers with dietary restrictions, religious beliefs, or medical indications can order special meals (vegetarian, children's, gluten-free, Halal options, etc.) no later than 24–48 hours before departure via the call center or website.

Entertainment and Connectivity

To ensure time flies by, entertainment systems are provided on board.

• Multimedia: On wide-body aircraft operating long flights, seats are equipped with personal screens featuring an entertainment system that includes movies, music, and games. On other types of aircraft, shared screens may be installed.
• Press: Passengers are offered the branded inflight magazine, which tells about the culture of Mongolia, tourist destinations, and airline news, as well as a selection of international newspapers (primarily in Business Class).

Special Services

The airline cares about the needs of all categories of passengers, providing necessary support and accompaniment.

• Children: For young travelers, children's kits with coloring books and games are provided. An Unaccompanied Minor service is available for children traveling without parents, under the supervision of qualified staff from the check-in counter to the meeting point with guardians.
• Passengers with Disabilities: MIAT provides a full range of services for passengers with reduced mobility, including the provision of wheelchairs and assistance with boarding/disembarking. It is recommended to notify the airline of the need for special assistance when booking a ticket.
• Pregnant Women: Air travel is possible subject to certain terms and the possession of a medical certificate (after the 28th week of pregnancy) confirming the safety of travel.

The route network of MIAT Mongolian Airlines for the current season is formed to ensure necessary transport connectivity. The flight program is implemented through the carrier's main transit hub, allowing for regular flights to accessible destinations.

The journey begins long before arriving at the airport. To ensure your flight with MIAT Mongolian Airlines is as comfortable and cost-effective as possible, we have prepared a number of practical recommendations. Smart planning will help save your budget and avoid unnecessary stress before departure.

Best Time to Buy Tickets

Flight costs can depend significantly on the season and time of booking. Since Mongolia is a popular summer destination (especially in July during the Naadam Festival), demand for tickets during this period is traditionally high.

• Early Booking: For trips during the "high season" (summer), try to purchase tickets 3–6 months in advance. This will allow you to choose the most convenient connections and fares.
• Off-Peak Season: For travel in autumn or spring, it is optimal to search for options 4–8 weeks before departure.
• Special Offers: Subscribe to the newsletter on the official website or follow the airline's social media channels so as not to miss seasonal sales and promotions.

Online Check-in

Do not waste extra time in queues at counters in the airport. The airline provides a convenient Online Check-in service (Web Check-in). Usually, it opens 24–48 hours prior and closes 1–2 hours before the flight departure. This allows you to:

• Independently select your preferred seat in the cabin.
• Print your boarding pass in advance or save it on your mobile phone.
• Upon arrival at the airport, proceed immediately to security (if you only have hand luggage) or drop off your suitcase at the Drop-off counter.

Tips for Seat Selection

Comfort in flight largely depends on where you sit. When booking or checking in, pay attention to the following nuances:

• For Beautiful Views: If your flight takes place during the daytime, choose Window seats. Views of mountain ranges and endless steppes upon approach to the destination can become one of the most vivid impressions of the trip.
• For Convenience: On long flights, Aisle seats will allow you to stand up and stretch more often without disturbing your neighbors.

Mobile App

For modern travelers, having all information at hand is the key to peace of mind. The airline's official app (available for iOS and Android) significantly simplifies the trip management process. With its help, you can:

• Buy tickets and check flight schedules.
• Track your booking status and the number of accumulated miles.
• Receive notifications about delays or gate changes.

Travel Insurance

Before departing on a trip, we strongly recommend taking out comprehensive travel insurance. Ensure that the policy covers not only medical expenses but also possible risks associated with the flight, such as:

• Flight delay or cancellation.
• Loss or damage to baggage.
• Inability to make the trip due to personal reasons.

The history of MIAT Mongolian Airlines is not just a chronicle of one company, but a record of the formation of civil aviation in all of Mongolia. Having traveled the path from using small piston aircraft to operating ultra-modern liners, the carrier has become a symbol of the country's technological progress and its openness to the world.

Foundation and Early Years

The official birth date of the airline is considered to be 1956, when Mongolian Civil Air Transport was established with the support of the Soviet Union. The first flights were operated on reliable but simple An-2 aircraft, which were ideally suited for the conditions of the steppe off-road terrain. Soon the fleet was replenished with Il-14 aircraft, which allowed regular connections to be established between Ulaanbaatar and remote aimags (regions).

In the first decades, the airline's main task was ensuring connectivity across the country's vast territory. Aircraft not only transported passengers but also delivered mail and medicine, and performed agricultural work. The first international flight connected the Mongolian capital with Irkutsk, and a little later, connections opened with Beijing and Moscow.

Era of Change and Expansion of Geography

The 1990s became a turning point in the history of MIAT. With the opening of borders and the country's transition to a market economy, a need arose for modernization and entry into new markets. In 1993, the company received the status of a state corporation, which gave impetus to large-scale reforms.

During this period, active expansion on the international stage began. The airline started operating flights to major hubs in Asia and Europe. The launch of direct flights to cities such as Tokyo, Seoul, and Berlin became an important milestone, allowing Mongolia to integrate into the global transport network and attract the first foreign tourists.

Fleet Evolution

One of the most significant stages of development was the complete abandonment of outdated Soviet equipment in favor of Western airliners. In the mid-90s, the first Boeing 727-200 appeared in the skies of Mongolia, donated by Korean partners, followed by more modern models.

In the 2000s, aircraft of the Boeing 737 family became the backbone of the fleet, ensuring reliable connections on medium-haul routes. Wide-body Boeing 767s were acquired for long-haul flights. The crowning achievement of modernization was the recent inclusion of the high-tech Boeing 787 Dreamliner in the fleet. This step allowed the airline to offer passengers a fundamentally new level of comfort and open non-stop flights over even greater distances.

Modern Developments and Innovations

Today, Mongolian Airlines continues to develop actively. An important event was the move to the new Chinggis Khaan International Airport in the Khushig Valley, which opened new opportunities for transit and passenger service. The company is implementing modern digital services, improving the online booking system, and raising safety standards, confirmed by international IATA audits.

Preserving traditions of national hospitality, the air carrier strives to be a bridge connecting East and West, offering travelers a unique experience of discovering nomadic culture right on board the aircraft.