Airnorth

Airnorth is not just a regional airline, but a true air bridge connecting remote and hard-to-reach corners of Australia with major urban centers. Traveling with this carrier offers tourists a unique opportunity to see the rugged beauty of the "Red Continent" and reach places that are difficult to access by land. Thanks to years of experience and a modern approach to service, the company turns flights over the Australian Outback into a comfortable and safe part of your adventure.

History and Flight Geography

Founded in 1978, Airnorth has grown from a small charter operator into the largest regional airline in Northern Australia. Today, it plays a critical role in the country's transport infrastructure, serving routes in the Northern Territory, Queensland, and Western Australia, as well as operating international flights to East Timor. The company's route network covers both business hubs and tourism gems, such as tropical Cairns or the legendary Alice Springs, located in the very heart of the desert.

Fleet and Comfort

One of Airnorth's main points of pride is its modern fleet. Unlike many regional carriers that use only turboprop aircraft, Airnorth actively operates Embraer E170 and E190 jet liners. This allows passengers to enjoy the speed and comfort of "major aviation" even on short domestic flights. The fleet also includes reliable Embraer 120 Brasilia turboprop aircraft, which are ideally suited for short runways.

Mission and Quality Standards

The company's mission is to ensure reliable and safe connectivity for residents and visitors of the region. Airnorth is known for its high safety standards, complying with the strict requirements of the Australian regulator, CASA. The airline also has a partnership with the major national carrier Qantas, allowing passengers to benefit from convenient connections and earn loyalty points, making travel around Australia even more rewarding.

Contacting Airnorth representatives is quite simple, regardless of whether you are already in Australia or just planning your journey. The carrier provides several convenient communication channels for resolving booking issues, clarifying baggage allowances, and checking flight status.

Official Website

The most comprehensive source of information, where you can manage bookings and complete online check-in, is the airline's official website: www.airnorth.com.au.

Contact Details

• Official Website: https://www.airnorth.com.au
• Customer Support and Reservations (Australia): 1800 627 474 (toll-free within the country)
• International Phone: +61 8 8920 4001 (for calls from other countries)
• Email (Reservations): reservations@airnorth.com.au
• Email (Group Travel): groups@airnorth.com.au
• Mobile App: At this time, the airline recommends using the mobile version of their website, which is fully adapted for smartphones.

Social Media

For prompt news updates and communication via direct messages, you can use the official accounts:

• Facebook
• Instagram
• LinkedIn

Local Offices and Representatives

The airline's headquarters is located in the Northern Territory, but service counters are available at key airports within the route network, including the main hub — Perth.

• Head Office Address: 24 Raphael Road, Winnellie NT 0820, Australia (Darwin Airport area).
• Postal Address: PO Box 39548, Winnellie NT 0821, Australia.
• Airport Counters: Available during flight check-in hours at departure terminals.

Please note: Contact phone numbers and email addresses may change. We strongly recommend checking the latest information in the "Contact Us" section of the official airline website before reaching out.

Preparing for a flight with Airnorth requires careful attention to the rules, especially when it comes to baggage. Since the airline's fleet combines spacious jet liners and compact turboprop aircraft, baggage allowances can vary significantly depending on the aircraft type. Knowing these nuances will help avoid surprises at the airport, whether departing from the main hub in the city of Perth or from a small regional airfield.

Cabin Baggage

The policy regarding items allowed in the cabin depends directly on the aircraft operating your flight. This is a key point to check on your ticket before packing.

• Jet Aircraft (Embraer E170 and E190): More familiar standards apply on these flights. Passengers can take cabin baggage with a total weight of up to 9 kg on board. This can be one bag (maximum dimensions 48x34x23 cm) or a combination of a bag and a thin garment bag.
• Turboprop Aircraft (Embraer 120): The cabins of these aircraft are significantly smaller, as are the overhead bins. Therefore, the limit here is strict — only 4 kg of cabin baggage. Larger items that do not fit in the overhead bin may be accepted at the aircraft steps under the "Premium Hand Luggage" procedure for transport in the hold and returned immediately upon landing.

Checked Baggage

Airnorth offers travelers comfortable conditions for transporting belongings, which is especially important when flying to remote corners of the continent, such as Alice Springs or sunny Cairns. In most fares, baggage is already included in the price.

• Adult Passengers: The standard free checked baggage allowance in Economy Class is 20 kg.
• Children under 2 years (Infants): Excellent conditions are provided for infants traveling on a parent's lap (without a separate seat). They are entitled to 10 kg of checked baggage. Additionally, a collapsible stroller, portable bassinet, or car seat can be transported free of charge.
• Weight Restriction: The maximum allowable weight for a single piece of baggage is 32 kg. This is an occupational health and safety requirement for the safety of baggage handlers. Suitcases heavier than this limit must be sent as cargo.

Excess Baggage

If the weight of your items exceeds the free allowance, the airline charges a fee for each extra kilogram. Payment is made at the airport before departure. Travelers should remember that cargo capacity is limited on smaller aircraft. If a flight is fully booked, the transport of excess baggage is not guaranteed, so it is better to plan the weight of your suitcases in advance.

Sports Equipment and Musical Instruments

Australia is perfect for active holidays, and Airnorth accommodates passengers with non-standard baggage, provided certain packing rules are followed:

• Sports Equipment: Bicycles, surfboards, and golf equipment can be transported as part of the free baggage allowance. If the total weight exceeds the allowable limit (e.g., 20 kg), an excess baggage fee will apply. Bicycles must be packed in boxes, handlebars turned parallel to the frame, and pedals removed.
• Musical Instruments: Small instruments are allowed in the cabin as hand luggage if they fit the dimensions. For transporting large and fragile instruments, such as a cello, inside the cabin, an Extra Seat must be booked.

Safety Rules and Restrictions

In addition to standard international rules, Australia has strict biosecurity regulations and rules for transporting dangerous goods:

• Lithium Batteries and Power Banks: Must be carried only in cabin baggage. Checking them in is strictly prohibited due to the risk of spontaneous combustion.
• E-cigarettes: Carried only on your person or in cabin baggage. Use and charging on board are prohibited.
• Quarantine Measures: When flying between states, the transport of fresh fruits, vegetables, plants, and honey is often prohibited. Pay attention to warning signs and disposal bins for food products at airports.

Packing Tips

To ensure your flight goes as smoothly as possible, use these recommendations from experienced travelers:

1. Choose Soft Bags: For flights on small turboprop aircraft, a soft travel bag is more practical than a hard plastic suitcase, as it is easier to stow in the limited space of the baggage hold.
2. Keep Valuables with You: Always carry medicines, documents, keys, money, and fragile electronics in your hand luggage.
3. Label Your Items: Attach a tag with your name and phone number on the outside, and also place a sheet with contact details inside the suitcase in case the external tag is lost.
4. Consider Connections: If your itinerary includes flights with other airlines (e.g., Qantas), check their baggage allowances as they may differ from Airnorth's rules.

Airnorth understands that pets are an important part of the family and strives to make their journey as safe as possible. Pet transport is possible across the entire route network, including flights from the main hub — the city of Perth, however, transport rules are strictly regulated to ensure safety on board and the comfort of all passengers.

Transport Options

In the Cabin (Cabin Baggage)

It is important to note that in accordance with Australian civil aviation regulations and Airnorth policy, the transport of pets in the aircraft cabin is generally not permitted. The only exception is for certified service animals.

• Carrier Dimensions: Not applicable for standard pets; service dogs are accommodated at the owner's feet.
• Maximum Weight: There are no weight restrictions for service dogs, but the animal must fit within the legroom space.
• Permitted Animals: Only certified Guide Dogs and Assistance Dogs (Service Dogs).
• Breed Restrictions: Aggressive animals are not permitted to fly.
• Limit per Passenger: Usually one service dog per person.

In the Baggage Hold (Checked Baggage)

This is the primary method of travel for domestic cats and dogs on Airnorth flights when the owner is traveling on the same aircraft.

• Container Requirements: Rigid plastic IATA-approved container (two halves bolted together) with a metal door.
• Weight and Size Restrictions: The weight of the animal together with the crate must not exceed occupational health and safety standards (usually up to 32 kg, otherwise — cargo).
• Temperature Restrictions: In hot weather (a frequent occurrence for destinations like Alice Springs), transport may be refused for the animal's safety.
• Required Documents: Confirmation of the pet booking in advance.

As Cargo (For Large Animals)

Used if the pet is flying unaccompanied by the owner or if the weight of the crate with the animal exceeds the allowable limits for baggage.

• When this option is required: For very large dogs or for unaccompanied animal transport.
• Special Requirements: Processing through the cargo terminal (often via partners, such as Qantas Freight).
• Booking Procedure: Requires a separate air waybill, arranged well in advance of the departure day.

Required Documents

• Veterinary passport with up-to-date owner and animal details.
• Health certificate (issued by a veterinarian shortly before departure).
• Current vaccinations (comprehensive vaccination).
• Special export/import permits (for international flights, for example, to East Timor).

Service Costs

• Transport in Cabin: Free for certified guide dogs.
• Transport in Baggage Hold: Calculated as excess baggage or at a fixed rate per container.
• Prices Depend on Route: Cost varies depending on flight distance and crate size (verify when booking).

Preparation Tips

• Carrier Requirements: The bottom of the container should be lined with absorbent material; the animal must be able to stand up and turn around.
• Feeding Before Flight: Feed your pet 4–6 hours before departure to avoid motion sickness, but provide water.
• Reducing Animal Stress: Place a familiar item with the scent of home in the crate; sedatives are not recommended without a vet's prescription.

Restrictions

• Prohibited Breeds: Brachycephalic (snub-nosed breeds of dogs and cats: Pugs, Bulldogs, Persian cats) may not be admitted due to the risk of respiratory problems.
• Prohibited Animals: Rodents, reptiles, and birds are generally not accepted as baggage (check with the cargo department).
• Exceptions: Strict interstate quarantine rules may prohibit the entry of certain animal species.

Important: Air transport rules may change. We strongly recommend contacting Airnorth directly before purchasing a ticket to confirm the possibility of transporting your pet on the specific aircraft type.

Airnorth passengers have access to one of the most beneficial privileges in the Australian skies — participation in the Qantas Frequent Flyer program. Since the airline is an affiliated partner of the national carrier Qantas, travelers can earn Points and Status Credits on Airnorth flights, enjoying all the benefits of a global ecosystem, even when taking regional flights from the city of Perth or other points in the network.

Membership Tiers

Status in the Qantas Frequent Flyer program unlocks access to premium services and bonuses, which grow as Status Credits accumulate:

• Bronze: Entry level, giving access to basic points earning and spending opportunities.
• Silver: Priority check-in, extra baggage allowance, and priority seat selection.
• Gold: Access to Qantas Club business lounges, priority boarding, and expedited security screening.
• Platinum: Maximum privileges, including access to First Class lounges and a higher points earning rate.
• Platinum One: Elite level for the most frequent flyers with personalized service and exclusive bonuses.

How to Earn Points

The Qantas Points earning system is flexible and covers many areas of life, not just flights:

• Flights: Points accrual depends on the fare and flight distance on Airnorth, Qantas, and partner flights.
• Partners: Points for hotel stays, car rentals, and purchasing travel insurance.
• Bank Cards: Using co-branded credit cards allows you to earn points on any transaction.
• Everyday Shopping: Earning bonuses when shopping at Woolworths supermarkets and partner stores.

How to Spend Points

Accumulated points are a universal currency that can be used to upgrade your travel experience or pay for services:

• Classic Flight Rewards: Booking completely free tickets (only taxes and fees are paid) on Airnorth and Qantas flights.
• Points Plus Pay: Partial payment of a ticket with points if there are not enough to cover the full cost.
• Class Upgrade: Using points to upgrade to Business Class on applicable flights.
• Qantas Store: Exchanging points for electronics, home goods, luggage, or gift cards.

Alliance Participation

Although Airnorth is a regional carrier, its partnership with Qantas connects it to the global aviation community:

• Alliance: Through the partnership with Qantas, the program is integrated into the oneworld alliance.
• Partners: Status privileges may extend to flights with Emirates, American Airlines, British Airways, and other giants.

How to Join

Becoming a member of the program is simple, but note that for Australian residents, registration may incur a fee (there are often promo campaigns with free entry):

• Visit the official website qantas.com and fill out the form in the Frequent Flyer section.
• Receive your unique membership number immediately after registration.
• Provide this number every time you book tickets on Airnorth flights for automatic points accrual.

Traveling with Airnorth is an experience that breaks stereotypes about cramped and uncomfortable regional flights. The airline positions itself as a full-service carrier, which distinguishes it favorably from budget low-cost carriers. Whether you are embarking on a short hop from the hub in the city of Perth or flying across the continent, the company strives to provide a level of comfort comparable to major airlines.

Travel Classes

The foundation of Airnorth's service is Economy Class, yet thanks to the fleet's features, it feels much more spacious than competitors. On most routes, a single standard of service is offered, focused on comfort and attentive care for passengers.

• Economy Class: Offers ergonomic seats, increased legroom, and inclusive service (baggage and meals). This is the optimal choice for tourists flying to Cairns or other remote points.
• Business Class: Available on a limited number of flights operated by jet aircraft (usually via code-sharing with Qantas). Passengers in this class receive priority boarding, extra baggage allowance, and enhanced catering.

Seat Configuration and Comfort

The main advantage of Airnorth is the cabin layout. The airline's fleet consists of Embraer aircraft, the design of which eliminates the "middle seat" that travelers dislike so much.

• On Jet Aircraft (E170/E190): Seat configuration is 2 + 2. This means you will always be seated either by the window or by the aisle. Seat width and pitch (distance between rows) here are often greater than in the economy class of large Boeing or Airbus jets.
• On Turboprop Aircraft (E120): Configuration is 1 + 2. The single row of seats is the ideal choice for solo travelers desiring privacy and the best views from the window.

Meals and Beverages

Unlike many regional lines where you have to pay for water, Airnorth adheres to a hospitable approach. On all scheduled flights, passengers are offered complimentary snacks and beverages.

The assortment depends on the time of day and flight duration. On morning flights, for example to Alice Springs, you may be offered a light breakfast, tea, or coffee. On evening flights, refreshments and snacks (biscuits, nuts, muffins) are available. Alcoholic beverages may be offered complimentary on certain routes during evening hours or be available for an additional fee.

In-flight Entertainment

Seatback entertainment systems are usually absent on regional aircraft types. Airnorth offers passengers a complimentary in-flight magazine featuring destinations and company news. Travelers are advised to download movies, music, or books onto their personal mobile devices in advance.

However, the main entertainment often becomes the view from the window. Flights over Australia at lower altitudes allow you to examine the unique landscapes of the "Red Centre" and coastline in detail, turning the flight into a real excursion.

Special Services

The airline ensures that flying is accessible to everyone by offering a range of special services (requiring a prior request when booking):

• Passengers with Reduced Mobility: Staff provide assistance with boarding and disembarking (using ambulifts or special chairs) and stow wheelchairs in the baggage hold.
• Unaccompanied Minors: For children aged 5 to 11 traveling without parents, an escort service is provided. Airline staff look after the child from check-in until handover to the meeting party at the arrival airport.
• Families with Infants: Essential baby supplies and food can be taken on board. The crew is always ready to assist parents so that the flight with a little one goes peacefully.

Airnorth's route network is focused on ensuring reliable air connections between remote regions and the continent's major transport hubs. Using the city of Perth as a key hub, the airline operates scheduled flights that allow travelers to comfortably reach iconic tourist locations in the Northern Territory and Queensland.

Traveling with Airnorth is an exciting experience that unlocks access to the most picturesque corners of Australia. To ensure your flight, whether a business trip via Perth or a long-awaited holiday, goes flawlessly, it is worth considering a few important nuances when planning.

Optimal Booking Time

Since Airnorth serves unique regional routes with little competition, ticket prices can be higher than on popular trunk routes. To save money, it is recommended to book your flight 2–3 months before the intended departure date. This is especially relevant for flights during the tourist season (the dry season in the north of the continent), when demand for tickets to Cairns or Alice Springs increases sharply.

Finding Discounts and Special Offers

For bargain hunters, there are several proven strategies:

• Subscribe to the Newsletter: The most reliable way to find out about "Sale Fares" is to subscribe to the newsletter on the airline's official website.
• Early Planning: Watch out for "Early Bird" promotions, which often appear six months before the start of the high season.
• Loyalty Program: Do not forget to provide your Qantas Frequent Flyer membership number. Even if the fare isn't the lowest, the accumulated points will make the purchase more valuable in the long run.

Online Check-in and Mobile Features

Airnorth values its passengers' time. Online check-in opens 24 hours before departure and helps avoid queues at the airport. An important point: the airline currently does not have a separate mobile app to download from the App Store or Google Play. Instead, a mobile version of the website is used, which is fully optimized for smartphones. Through it, you can:

• Check in for a flight.
• Select a seat in the cabin.
• Obtain a digital boarding pass (save a screenshot in case there is no internet at remote airports).

Seat Selection Tips

The Airnorth fleet consists of Embraer aircraft, giving passengers a unique advantage: there are no middle seats. The cabin configuration of 2+2 (on jet liners) or 1+2 (on turboprops) guarantees that you will sit either by the window or by the aisle.

• For Photographers: Be sure to choose a Window Seat. Flights over the Australian Outback offer stunning views of red deserts and coastlines that are not to be missed.
• For Solo Travelers: If your flight is operated on an Embraer 120, try to choose a single seat in row "A". This ensures maximum privacy and comfort.

Travel Insurance

Flights in regional Australia can depend on weather whims, especially during the tropical wet season. It is strongly recommended to take out travel insurance covering potential flight cancellations or delays, as well as missed connections. This small investment will provide you with peace of mind and protection against unforeseen expenses far from home.

The history of the airline Airnorth dates back to 1978. Founded as a small charter carrier, the company has come a long way, becoming one of the leading players in Australia's regional aviation market. In the early years, operations focused on ensuring transport accessibility to remote corners of the continent, which laid the foundation for a reputation as a reliable partner capable of operating in difficult climatic and geographical conditions.

A significant milestone in development was the strategic expansion of the route network and the strengthening of positions in key transport hubs. Over time, the airline began actively using Perth as one of its base cities, linking the west coast with other important regions of the country. This enabled the establishment of regular connections between major business centers and tourist locations.

The evolution of the air fleet played a decisive role in the carrier's growth. Starting with small general aviation aircraft, Airnorth gradually transitioned to using more capacious turboprop liners. A significant technological leap was the introduction of Embraer E170 jet aircraft, which substantially increased passenger comfort and reduced travel time. Today, the company's fleet represents an effective combination of modern jet and turboprop vessels, ideally suited to the specifics of Australian distances.

Particular attention should be paid to the development of partnerships. Airnorth has concluded important agreements with major national carriers, allowing regional flights to be integrated into a global network. Thanks to this, passengers have the opportunity to book single tickets and enjoy the benefits of through-checked baggage when traveling throughout Australia.

Currently, the airline continues to refine its route map. Among the significant destinations served by the carrier, one can highlight flights to tropical Cairns and the famous desert town of Alice Springs. Airnorth's modern strategy is aimed at maintaining high safety standards, an innovative approach to passenger service, and providing vital connectivity for remote communities.