EuroAtlantic Airways

EuroAtlantic Airways stands out as a unique and versatile player in the European aviation landscape, operating from its base in Portugal to connect travelers across the globe. Unlike traditional carriers, this airline specializes in providing flexible charter flights, wet-lease solutions, and ad-hoc air transport, making it a vital partner for tour operators and other airlines alike. With a reputation for reliability and operational excellence, EuroAtlantic Airways serves a diverse range of needs, from holiday charters to government transport, ensuring that passengers reach their destinations with comfort and efficiency. Its distinct business model allows it to fly to both popular hubs and specialized destinations that other commercial airlines might overlook.

The airline operates with a focus on flexibility and global reach, carving out a niche in the ACMI (Aircraft, Crew, Maintenance, and Insurance) market. This means that while EuroAtlantic performs its own flights, it frequently provides aircraft and crew to other major international carriers, ensuring seamless travel during peak seasons or operational disruptions. This capability has established the company as a trusted backbone in the aviation industry, allowing them to maintain a presence in markets across Europe, the Americas, Africa, and Oceania.

Regarding its fleet, EuroAtlantic Airways relies primarily on robust wide-body aircraft, including the Boeing 767 and Boeing 777. These long-haul jets are designed to offer significant range and passenger capacity, making them ideal for intercontinental voyages. The cabins are configured to provide a comfortable experience, often featuring both business and economy classes to cater to diverse traveler requirements.

In terms of scheduled operations, the airline maintains a vital link between Europe and Africa. Specifically, it operates regular flights connecting its hub to Bissau, facilitating essential travel and trade between the continents. Safety and quality are paramount to their mission; EuroAtlantic is IOSA (IATA Operational Safety Audit) registered, adhering to the highest international safety standards. Their commitment to punctuality, safety, and customer satisfaction continues to drive their success as a leading non-scheduled air carrier in Portugal.

EuroAtlantic Airways primarily operates as a charter and ACMI (Aircraft, Crew, Maintenance, and Insurance) carrier based in Portugal. Travelers in the United Arab Emirates should note that the airline does not maintain a dedicated local office or call center in the region. For inquiries regarding flight schedules, baggage, or special assistance, it is recommended to first contact the tour operator or travel agency through which you booked your ticket. Direct support is available through their headquarters in Lisbon.

For the most up-to-date information and corporate contacts, verify details on their official platform: www.euroatlantic.pt

Contact Information

• Official Website: www.euroatlantic.pt
• Customer Service (Headquarters): +351 21 924 73 00 (International call charges apply)
• Reservations & Ticketing: +351 21 843 70 40
• Email: reservationslis@euroatlantic.pt (General Reservations) or CRO@euroatlantic.pt (Customer Relations)
• Mobile App: Currently, EuroAtlantic Airways does not offer a consumer mobile app for booking or check-in.

Social Media Connections

Stay connected with the airline for the latest updates and operational news:

• Facebook: EuroAtlantic Airways Facebook
• Instagram: @euroatlantic_airways
• LinkedIn: EuroAtlantic Airways LinkedIn
• Twitter/X: @eaairways

Local Offices in United Arab Emirates

There are currently no direct local offices or ticketing counters for EuroAtlantic Airways in Dubai, Abu Dhabi, or other emirates.

• Recommendation: For urgent matters while in the UAE, please contact the airline's main headquarters in Portugal or the travel agent who managed your booking.
• Headquarters Address: Rua Salgueiro Maia 16, 2685-374 Prior Velho, Portugal.

Emergency & Support

Since EuroAtlantic often operates charter flights on behalf of other companies, your first point of contact for 24/7 support should be your tour operator or the contracting airline (if the flight is a code-share). For direct operational issues, the headquarters in Portugal operates during standard European business hours (Monday to Friday), though flight operations are monitored around the clock.

Traveling with EuroAtlantic Airways requires a clear understanding of their baggage regulations to ensure a smooth journey from Lisbon to your final destination. As an airline that operates both scheduled flights—such as the regular connection to Bissau—and charter services, baggage allowances can vary depending on your specific ticket type and tour operator. However, the following standard guidelines generally apply to their operations.

Carry-on Baggage Allowance

Passengers are entitled to bring hand luggage into the cabin, designed to store essential items and valuables for the duration of the flight. The allowance is strictly enforced to ensure safety and comfort on board.

• Economy Class: Passengers are typically allowed one piece of carry-on baggage with a maximum weight of 8 kg (17 lbs).
• Business Class: Travelers in the executive cabin may often carry one piece weighing up to 10 kg (22 lbs).
• Dimensions: The standard maximum dimensions for cabin luggage are 55 x 40 x 20 cm. This includes handles, pockets, and wheels.
• Personal Item: In addition to the main carry-on, you may usually bring a small personal item such as a handbag, laptop bag, or camera case that must fit under the seat in front of you.

Checked Baggage Information

Checked baggage allowances on EuroAtlantic Airways are determined by the "piece concept" or weight concept, depending on the route and fare class. It is crucial to verify the specific allowance printed on your ticket or confirmed by your travel agent.

• Weight Limit per Bag: Regardless of your total allowance, no single piece of checked luggage may exceed 32 kg (70 lbs) due to international occupational health and safety standards for baggage handlers. Bags heavier than this must be transported as cargo.
• Standard Allowance: On many routes, including long-haul connections to Africa, Economy Class passengers are often permitted one or two pieces of checked luggage (typically up to 23 kg each). Business Class passengers usually enjoy a higher weight allowance.
• Infants: Passengers traveling with infants are generally allowed to check in a collapsible stroller or pushchair and carry baby food for consumption during the flight free of charge.

Excess Baggage and Fees

If your luggage exceeds the free allowance limits in weight, size, or number of pieces, excess baggage fees will apply. These charges are typically collected at the airport during check-in.

• Overweight/Oversized: Fees are charged per kilogram or per extra piece. The rates vary by destination (e.g., flights within Europe vs. intercontinental flights).
• Payment: Excess baggage charges are usually payable in the local currency at the departure airport. It is recommended to contact the airline or your tour operator in advance if you plan to travel with significant excess luggage.

Special Baggage Items

EuroAtlantic Airways accepts various types of special baggage, including sports equipment and musical instruments, subject to specific conditions and prior notification.

• Sports Equipment: Items such as golf bags, surfboards, windsurfing gear, and skiing equipment can be transported.
  • Golf equipment (up to 32 kg) often incurs a fixed fee (e.g., typically around €35-€50 depending on the route).
  • Bicycles and surfboards must be properly packed in protective cases. Handlebars should be turned parallel to the frame, and pedals removed.
• Musical Instruments: Small instruments that fit within carry-on dimensions can be taken into the cabin. Larger instruments (like cellos or guitars) may require booking an extra seat or must be checked as fragile hold luggage in a hard-shell case.
• Restricted Mobility Equipment: Wheelchairs and mobility aids are transported free of charge but must be declared at the time of booking.

Restricted and Prohibited Items

To maintain flight safety, strict rules apply to what can be carried on board. The following items are restricted or prohibited:

• Lithium Batteries: Spare loose lithium batteries (including power banks) must be packed in carry-on luggage and are prohibited in checked bags. They must be individually protected to prevent short circuits.
• Electronic Cigarettes: Must be carried in your hand luggage and cannot be used or recharged on board.
• Prohibited in Hold and Cabin: Explosives, fireworks, flammable liquids (lighter fuel, paints), compressed gases (camping gas), oxidizers, and toxic or radioactive substances are strictly forbidden.
• Liquids (LAGs): For carry-on bags, liquids, aerosols, and gels must be in containers of 100 ml (3.4 oz) or less, placed inside a single, transparent, re-sealable plastic bag (max capacity 1 liter).

Tips for Efficient Packing

To ensure a stress-free check-in experience at Lisbon airport or any other departure point, consider these packing tips:

• Label Your Bags: clearly attach a tag with your name, mobile number, and email address to the outside and inside of every checked bag.
• Valuables: Never pack medication, money, jewelry, passports, or critical business documents in your checked luggage. Always keep them in your carry-on.
• Weigh Before You Go: Use a portable luggage scale at home to ensure your bags are within the limits, avoiding unexpected fees at the airport.
• Secure Straps: Remove old tags and ensure no loose straps or hooks are hanging from your bags to prevent them from getting caught in the conveyor belt system.

EuroAtlantic Airways understands that pets are part of the family and strives to accommodate cats and dogs on their flights, whether you are departing from Lisbon or other destinations. To ensure a safe journey, the airline adheres to strict international safety regulations, requiring advance booking and specific documentation for all animal transport.

Transport Options

In Cabin (Carry-on)

Small pets can travel with you in the passenger cabin if they meet specific size and weight requirements.

• Carrier Dimensions: The container must not exceed approximately 45 x 35 x 25 cm to fit under the seat.
• Weight Limit: The total weight of the pet and the carrier must not exceed 8 kg (17 lbs).
• Allowed Pets: Typically restricted to domestic cats and dogs.
• Carrier Type: Must be soft-sided, leak-proof, and well-ventilated.
• Limit: usually one pet per passenger and a limited number of pets per flight.

In Cargo Hold (Checked Baggage)

Animals that exceed the cabin weight limits must travel in the ventilated cargo hold as checked baggage (AVIH).

• Container Requirements: Rigid, IATA-approved crates (fiberglass or hard plastic) with secure locking mechanisms.
• Comfort: The pet must be able to stand, turn around, and lie down naturally.
• Weight Limits: generally accepted up to 32 kg or 45 kg depending on the specific aircraft configuration.
• Temperature: Flights may be restricted if extreme temperatures are forecast at departure or arrival airports.
• Preparation: The container must be equipped with water and food containers accessible from the outside.

As Cargo

For very large animals or specific logistical needs, transport via air cargo is the necessary solution.

• Requirement: Mandatory for animals/crates exceeding checked baggage weight limits (often over 45 kg).
• Unaccompanied Pets: Animals traveling without their owner must be booked as cargo.
• Booking: Requires coordination with the airline's cargo department or a specialized freight forwarder.

Required Documentation

Failure to present correct documents may result in denied boarding. Always have the following ready:

• Pet Passport: Required for travel within the EU (EU Pet Passport).
• Health Certificate: Issued by a veterinarian, typically valid for 10 days prior to travel.
• Vaccination Record: Proof of valid rabies vaccination (administered at least 21 days before travel).
• Microchip: ISO 11784/11785 compliant microchip implanted before the rabies vaccination.
• International Certificates: Specific import permits or sanitary certificates for non-EU destinations (e.g., flights to Bissau).

Service Costs

Fees for pet travel are charged per direction and are not included in the standard baggage allowance.

• In-Cabin Fee: Approximately €70 to €100 per flight segment.
• Hold/Cargo Fee: Approximately €100 to €200+, depending on the crate size and total weight.
• Note: Prices are subject to change and may vary based on the specific route and tour operator conditions.

Preparation Tips

Preparing your pet beforehand ensures a calmer experience for both the animal and the owner.

• Acclimatization: Let your pet get used to the carrier or crate weeks before the flight.
• Feeding: Offer a light meal about 4 hours before departure; avoid feeding right before flying.
• Comfort: Place an absorbent pad and a familiar item (like a blanket) inside the crate.
• Exercise: Take your dog for a long walk before heading to the airport to reduce stress.

Restrictions

Certain limitations apply to ensure the safety and well-being of all passengers and animals.

• Prohibited Breeds: Snub-nosed (brachycephalic) dogs (e.g., Pugs, Bulldogs) may be restricted from the cargo hold due to respiratory risks.
• Aggressive Animals: Animals showing aggressive behavior may be denied transport.
• Age Limit: Puppies and kittens must usually be at least 12 to 15 weeks old to travel.
• Service Animals: Guide dogs generally travel free of charge in the cabin but require prior notification.

Important: Pet travel regulations can change strictly. We strongly recommend contacting EuroAtlantic Airways or your tour operator directly at the time of booking to confirm availability and specific requirements for your flight.

Loyalty Program and Frequent Flyer Benefits

EuroAtlantic Airways operates primarily as a charter and ACMI (leasing) carrier, focusing on providing aircraft and crew to other airlines and tour operators rather than running a traditional scheduled network. Consequently, the airline does not maintain its own proprietary frequent flyer program or "miles" scheme for direct bookings. For travelers, this means that loyalty benefits are generally linked to the specific tour operator or the contracting airline for which EuroAtlantic is flying, rather than the carrier itself.

Membership Tiers and Status Recognition

Because there is no standalone loyalty club for EuroAtlantic Airways, there are no direct membership levels (such as Silver, Gold, or Platinum) associated with the airline. However, status recognition may apply in specific wet-lease scenarios:

• Partner Airline Elites: When EuroAtlantic operates flights on behalf of a major network carrier (e.g., replacing a TAP Air Portugal or LOT Polish Airlines aircraft), passengers holding status with that contracting airline may still receive their standard benefits.
• Priority Services: On such wet-lease flights, benefits like priority check-in or boarding are often honored according to the rules of the marketing carrier (the airline that sold the ticket).
• Charter VIPs: For exclusive charter operations, specific VIP treatments or "Elite-style" services may be arranged directly by the tour operator organizing the trip.

Earning Miles and Points

Earning opportunities depend entirely on the nature of your ticket and the airline code listed on your boarding pass.

• Scheduled Flights (e.g., Lisbon to Bissau): Direct bookings on EuroAtlantic's own scheduled routes generally do not accrue frequent flyer miles.
• Wet-Lease/Code-Share Flights: If you are flying on a EuroAtlantic aircraft but your ticket was issued by a partner (e.g., a Star Alliance member), you typically earn miles in that partner's program (e.g., Miles&Go, Miles & More) based on their accrual charts.
• Credit Card Points: While you cannot earn airline-specific miles, you can still earn general travel points or cashback by purchasing your ticket with a travel-rewards credit card.

Redeeming Miles

Direct redemption for EuroAtlantic flights is generally not available, but indirect options exist:

• Award Flights: You cannot book a EuroAtlantic flight directly using miles. However, if a major carrier uses EuroAtlantic to operate a route, you may be able to book that flight using the major carrier's miles.
• Upgrades: Cabin upgrades are typically handled at the airport for a fee, as mileage-based upgrades are not supported.
• Partner Rewards: Since there is no program, there are no non-flight redemption options like hotel stays or car rentals directly linked to the airline.

Alliance Membership

EuroAtlantic Airways acts as an independent operator and is not a member of any global airline alliance.

• Alliance Status: The airline is not part of Star Alliance, SkyTeam, or oneworld.
• Operational Partners: Despite this, they frequently partner with alliance members to provide supplemental lift, ensuring that passengers of those alliances can still reach their destinations during peak periods or maintenance schedules.

How to Join

Since there is no specific "EuroAtlantic Club" to join, travelers looking to maximize their benefits should:

• Join Partner Programs: Enroll in the loyalty programs of the major carriers that frequently utilize EuroAtlantic's services.
• Check Your Ticket: Always verify which airline's code (e.g., TP, LO) is on your ticket to determine if you are eligible for miles with a partner program.

Onboard Experience and Hospitality

Flying with EuroAtlantic Airways guarantees a travel experience defined by Portuguese hospitality and professional care. As an airline specializing in long-haul operations using wide-body aircraft, the carrier focuses on ensuring passenger comfort during extended journeys. Whether you are traveling on their scheduled connection between Lisbon and Bissau or on a charter flight to a holiday destination, the cabin crew is dedicated to making your flight safe and pleasant.

Cabin Classes and Seating

EuroAtlantic Airways typically configures its fleet, primarily consisting of Boeing 767 and Boeing 777 aircraft, with two distinct classes of service. While configurations can vary depending on the specific aircraft or the requirements of a charter partner, the standard offerings include:

• Economy Class: Designed for value and comfort, the Economy cabin features ergonomically designed seats suitable for long-distance travel. Passengers can expect standard seat pitch and width, with adjustable headrests on most aircraft to help you relax during the flight. Pillows and blankets are generally provided on night flights or long-haul sectors to ensure a cozy rest.
• Business Class (Executive): For travelers seeking extra privacy and convenience, the Executive cabin offers an enhanced level of comfort. Seats in this class are wider and provide significantly more legroom and recline compared to Economy. Passengers in Business Class also enjoy priority boarding and a more personalized service from the flight attendants.

In-Flight Dining

Meal services on EuroAtlantic Airways are designed to cater to the duration of the flight and the time of day. The airline takes pride in offering quality catering that reflects both international tastes and Portuguese culinary traditions.

• Complimentary Meals: On scheduled long-haul routes, passengers are typically served a complimentary hot meal accompanied by a selection of beverages. The menu often includes a choice between meat or fish dishes, served with sides, a bread roll, and dessert.
• Beverage Service: A range of soft drinks, juices, coffee, and tea is available throughout the flight. Alcoholic beverages may be offered depending on the ticket class and specific route regulations.
• Special Dietary Requirements: The airline accommodates various dietary needs, including vegetarian, vegan, gluten-free, or diabetic meals. These special meals must be requested at least 48 to 72 hours before departure through your travel agent or the airline's reservations department.

Entertainment and Connectivity

To pass the time during your journey, EuroAtlantic Airways provides in-flight entertainment options tailored to their wide-body fleet. While the exact system may vary by aircraft registration (some feature individual seat-back screens while others utilize overhead monitors), the programming generally includes:

• Movies and TV: A selection of international films, classic movies, and television programs is available to keep passengers entertained.
• Audio: Music channels featuring various genres allow travelers to sit back and relax.
• Reading Material: An in-flight magazine is often available, showcasing travel destinations, lifestyle articles, and airline news.

Special Services and Assistance

EuroAtlantic Airways is committed to making air travel accessible and convenient for all passengers. They offer a range of specialized services to assist those with specific needs:

• Passengers with Reduced Mobility (PRM): Wheelchair assistance and support for boarding and disembarking are available. It is essential to request these services at the time of booking so the ground staff can prepare the necessary equipment.
• Families and Children: Families traveling with infants are given priority during boarding. The airline provides infant seat belts and can accommodate strollers (checked into the hold). Unaccompanied Minors (UM) services are also available for children traveling alone, ensuring they are supervised from check-in until they are handed over to the designated guardian at the destination.
• Medical Cases: Passengers with medical conditions requiring special clearance or extra oxygen should contact the airline well in advance to arrange the necessary medical certificates (MEDIF).

EuroAtlantic Airways connects travelers to key destinations from its strategic hub in Lisbon. While the airline focuses heavily on global charter operations, it maintains vital scheduled connections that serve as essential air bridges for passengers flying between Europe and Africa.

Since EuroAtlantic Airways primarily operates as a charter and ACMI carrier, the booking process often differs from standard commercial airlines. In many cases, your flight tickets will be issued as part of a holiday package arranged by a tour operator. Consequently, it is best to coordinate closely with your travel agent regarding ticket details, ensuring you have all the necessary confirmation documents provided by your booking agency.

For passengers flying on the airline's scheduled service between Lisbon and Bissau, we recommend securing your seats well in advance. Capacity on this specific route can fill up quickly, so planning ahead is essential. If possible, maintain some flexibility with your travel dates to find the most suitable options for this connection.

Please note that online services such as web check-in may not be available for all flights. Travelers are strongly advised to arrive at the airport early to complete the check-in process at the physical counters. Allocating extra time will ensure a smooth experience for document verification and baggage drop-off before your flight.

Baggage allowances and specific travel rules are often determined by the conditions of the charter contract or the tour operator. Before packing, verify the exact weight limits and luggage restrictions directly with your provider to avoid issues at the airport. Staying in contact with your agency for any potential schedule updates is also highly recommended for a seamless journey with EuroAtlantic Airways.

EuroAtlantic Airways has a rich history rooted in Portuguese aviation, originally established in 1993 under the name Air Madeira. Founded by Tomaz Metello, the company initially focused on short-haul charter operations but quickly recognized the potential for a broader international reach. In May 2000, the airline underwent a significant rebranding, adopting the name EuroAtlantic Airways to better reflect its expanding transatlantic ambitions and its growing role in connecting Europe with the Americas and Africa.

One of the most distinctive chapters in the airline's history was its long-standing operation of the Lockheed L-1011 Tristar. For many years, EuroAtlantic was the last European commercial airline to operate this iconic three-engine wide-body aircraft. The Tristar fleet became a symbol of the carrier's reliability and capacity for long-haul charter flights until the last unit was retired in 2010. This era marked the transition to a more modern and fuel-efficient fleet, as the airline began phasing in Boeing 767 and Boeing 777 aircraft to meet evolving global standards.

Throughout its existence, the carrier has played a strategic role in maintaining air links between Portugal and Portuguese-speaking nations. While primarily a non-scheduled operator, it established vital regular connections, most notably the route between its hub in Lisbon and Bissau. This service has served as a crucial bridge for trade, diplomacy, and family visits, often operating when other carriers could not. Historically, the airline also famously operated flights to Dili in Timor-Leste, showcasing its ability to manage complex logistics over extreme distances.

A major corporate milestone occurred in November 2019, marking a new era for the company. The airline's founder, Tomaz Metello, sold his majority stake to the investment group I-Jet Aviation, led by Abed El-Jaouni. This acquisition was designed to inject new resources into the carrier, ensuring its long-term sustainability and strengthening its position in the competitive ACMI (wet-lease) market. This strategic shift allowed the airline to further professionalize its services, providing aircraft and crew to some of the world's largest national airlines during peak demand or maintenance periods.

Today, EuroAtlantic Airways continues to evolve, balancing its heritage as a charter specialist with modern operational demands. It holds prestigious international certifications, including full FAA (Federal Aviation Administration) and EASA (European Union Aviation Safety Agency) approvals, along with IOSA registration. By modernizing its cabins and maintaining rigorous safety standards, the airline remains a key pillar of Portuguese aviation, ready to serve both leisure travelers and global partners.