iFly Airlines

Planning a holiday getaway often starts with finding the right carrier to whisk you away to sunny shores. iFly Airlines serves as a reliable bridge between bustling cities and serene holiday retreats, specializing in charter services that cater primarily to leisure travelers. Since its inception, the carrier has focused on delivering passengers to the world's most sought-after beach resorts and cultural capitals with a commitment to punctuality. By operating a specific fleet tailored for medium and long-haul routes, iFly ensures that your vacation begins the moment you step on board.

Established in 2009, iFly Airlines was created to meet the growing demand for high-quality charter flights. Headquartered in Moscow, the airline has built a strong reputation by working closely with major tour operators. This partnership model allows them to offer direct connections to popular vacation hotspots across North Africa, the Mediterranean, and Asia. Key markets for the airline typically include favorite destinations such as Egypt, Turkey, and the United Arab Emirates, catering to tourists seeking sun and relaxation.

The technical backbone of iFly Airlines is its fleet, which relies heavily on Airbus A330 aircraft. These wide-body jets are specifically chosen for their reliability, range, and passenger capacity, making them well-suited for the long-distance routes the airline frequently operates. The cabin configuration is generally designed to maximize efficiency while maintaining passenger comfort during flights that can last several hours.

Safety and operational excellence are at the core of the company's mission. iFly Airlines adheres to rigorous maintenance schedules and international aviation standards to ensure the well-being of every passenger. The airline prides itself on a professional crew dedicated to hospitality, aiming to provide a smooth and pleasant experience from takeoff to landing. Their focus remains steadfast on affordable, safe, and convenient travel for holidaymakers.

Travelers currently in the United Arab Emirates who need to contact iFly Airlines should be aware that as a leisure and charter carrier, the airline primarily handles inquiries through its international headquarters or partner tour operators. While there is no dedicated local call center specifically for the UAE, passengers can reach out to the main customer service channels or consult their booking agent for immediate assistance regarding schedules and reservations.

Official Website

For the most up-to-date information on flight status, baggage allowance, and online services, passengers can visit the airline's official web portal. The site offers information in English and Russian.

• Website URL: www.iflyltd.ru

Contact Information

Since direct local support lines in the United Arab Emirates are not currently available, passengers are advised to use the international contact details listed below. Please note that international calling rates may apply.

• Official Website: www.iflyltd.ru
• Customer Service (International): +7 495 642 87 80
• Ticket Booking: +7 495 642 87 80 (or contact your tour operator)
• Email: vopros@iflyltd.ru
• Mobile App: Currently, the airline does not offer a dedicated mobile application for flight management.

Social Media

iFly Airlines maintains a presence on social platforms primarily to share news and updates. While their activity is focused on their home market, these channels can be useful for checking general announcements.

• Social Networks: The airline is active on Russian social media platforms (VK and Telegram). Global platforms like Facebook or Twitter/X are not actively used for customer support.

Local Offices in United Arab Emirates

iFly Airlines does not operate a public walk-in sales office or a direct representative branch in the United Arab Emirates. Operations at UAE airports (such as Dubai or Al Maktoum) are managed by ground handling agents.

• Sales & Support: Please contact the tour operator through whom the vacation package was booked.
• Airport Assistance: For issues such as lost luggage upon arrival, please proceed to the Lost & Found desk at the destination airport, which acts on behalf of the carrier.

Customer Support

Telephone support is available during standard business hours based on Moscow time. For urgent matters outside of these hours, or for specific changes to a holiday package (including flight dates), travelers are strongly encouraged to contact their travel agency or tour provider directly.

Baggage Policy Overview

When preparing for your flight with iFly Airlines, understanding the baggage rules is essential for a stress-free journey. As a carrier that predominantly operates charter flights, baggage allowances can vary significantly depending on the specific conditions of your ticket or the tour operator package you have purchased. Passengers are strongly advised to check the exact weight and piece limits indicated on their itinerary receipt or booking confirmation before arriving at the airport.

Carry-On Baggage Allowance

iFly Airlines permits passengers to bring hand luggage on board to ensure essential items remain accessible during the flight. Adhering to these limits helps maintain comfort and safety in the cabin.

• Standard Allowance: Typically, Economy Class passengers are entitled to one piece of carry-on luggage. The standard weight limit is usually 5 kg, though certain fare classes or specific charter contracts may allow up to 10 kg.
• Dimensions: The maximum dimensions for hand luggage are generally restricted to 55 x 40 x 20 cm, including wheels, handles, and side pockets.
• Additional Items: In addition to the main carry-on bag, passengers are usually allowed to bring small personal items such as a handbag, a briefcase, a laptop bag, or a camera bag into the cabin free of charge.

Checked Baggage Limits

The free checked baggage allowance for iFly Airlines flights is determined by the fare family chosen at the time of booking. Since many flights are part of holiday packages, the allowance often follows the "Weight Concept."

• Economy Class: Allowances generally range from 10 kg to 23 kg per passenger. It is crucial to verify whether your specific ticket includes a "Light" (often 10 kg) or "Standard" (often 23 kg) allowance.
• Business Class: If available on the specific aircraft configuration, Business Class passengers typically enjoy a more generous allowance, often up to 30 kg or more.
• Maximum Size: The sum of the three dimensions (length + width + height) of any single piece of checked baggage should not exceed 203 cm.
• Infants: Passengers traveling with infants (under 2 years old) without a separate seat are usually entitled to a smaller checked baggage allowance, typically around 10 kg, plus a fully collapsible stroller.

Excess Baggage Fees

If your luggage exceeds the free allowance weight or size limits, excess baggage fees will apply. These charges are typically calculated per kilogram of excess weight.

• Payment: Excess baggage fees are generally payable at the airport check-in counter.
• Pre-payment: On some routes, it may be possible to purchase extra baggage allowance in advance through the airline's website or your travel agent, which can sometimes be cheaper than paying at the airport.
• Heavy Bags: For health and safety reasons, a single piece of luggage cannot weigh more than 30 kg (or 32 kg depending on airport regulations). Bags exceeding this limit must be repacked or sent as air cargo.

Special Items

Travelers wishing to transport non-standard items such as sports equipment or musical instruments should be aware of specific regulations. Transportation of these items often requires prior approval.

• Sports Equipment: Items like golf bags, diving gear, or ski equipment may be carried. Depending on the season and the specific route (e.g., flights to ski resorts), one set of equipment might be carried free of charge. Otherwise, standard excess baggage rates or special fixed fees apply.
• Musical Instruments: Small instruments can often be carried as hand luggage if they fit within the dimensions. Larger instruments require a separate seat purchase or must be checked in as special baggage.
• Approval: You must inform the airline or your tour operator at least 48 hours in advance if you plan to carry bulky special equipment to ensure space is available in the hold.

Restricted and Prohibited Items

To ensure flight safety, international aviation standards strictly regulate what can be carried on board. Please review your luggage to ensure it does not contain prohibited items.

• Prohibited in Carry-On: Sharp objects (scissors, knives), tools, blunt instruments, and liquids in containers larger than 100 ml (unless packed in a single transparent 1-liter bag).
• Prohibited in Checked Baggage: Lithium batteries (power banks, spare batteries for electronics), electronic cigarettes, and lighters/matches must be carried in the cabin, not in the hold.
• Dangerous Goods: Explosives, compressed gases, flammable liquids, oxidizers, and toxic substances are strictly forbidden in all luggage.

Tips for Efficient Packing

Maximize your allowance and ensure a smooth check-in process with these helpful tips:

• Weigh Before You Go: Use a portable luggage scale at home to avoid surprises and fees at the airport.
• Label Everything: Attach a sturdy tag with your name, phone number, and email address to the outside and inside of every bag.
• Valuables in Cabin: Always pack medication, documents, money, jewelry, and fragile electronics in your carry-on luggage.
• Secure Your Bag: Use TSA-approved locks to secure your zippers while allowing security agents to inspect the bag if necessary without damaging it.

Traveling with Pets

iFly Airlines understands that pets are part of the family and strives to make their journey as comfortable as possible. The airline allows the transportation of cats, dogs, and birds on its flights, provided that the service is requested in advance and confirmed by the carrier. Passengers must ensure they comply with all sanitary and veterinary requirements of both the country of departure and the country of destination.

Transport Options

In Cabin (Carry-on)

Small animals may accompany you in the passenger cabin if they meet specific weight and size restrictions. This option ensures your furry friend stays by your side throughout the flight.

• Carrier Dimensions: The container (cage or soft carrier) must not exceed the dimensions of 55×40×20 cm.
• Maximum Weight: The total weight of the animal together with the carrier must not exceed 10 kg.
• Allowed Pet Types: Domestic cats, dogs, and birds are generally accepted.
• Placement: The carrier must be placed under the seat in front of you and remain closed during the entire flight.
• Limits: There is a quota for the number of animals allowed per flight, so early booking is essential.

In Cargo Hold (Checked Baggage)

Animals that exceed the cabin weight limits or are too large for a standard carry-on container must travel in the luggage and cargo compartment. This area is pressurized and temperature-controlled to ensure animal welfare.

• Container Requirements: Pets must travel in a rigid, IATA-compliant container with proper ventilation and a secure locking mechanism.
• Comfort: The container must be large enough for the animal to stand up, turn around, and lie down naturally. The bottom must be covered with absorbent material.
• Weight Limits: Animals weighing more than 10 kg (up to a maximum of 50 kg including the crate) are transported in the hold.
• Bird Cages: Cages for birds must be covered with a dense, light-blocking cloth.

As Air Cargo

For very large animals, unaccompanied pets, or when traveling to countries with strict import regulations (such as the UAE for certain arrivals), transportation as manifest cargo may be required.

• Requirement: This method is often mandatory for animals exceeding the maximum weight for checked baggage (usually over 50 kg) or for commercial shipments.
• Booking: This service is handled through the airline's cargo department or a specialized freight forwarder.
• Special Handling: Requires separate airway bills and customs clearance procedures upon arrival.

Required Documentation

To ensure a smooth check-in process, passengers must present valid veterinary documents. Requirements can vary based on the route, especially for international flights.

• Veterinary Passport: A valid passport identifying the animal.
• Health Certificate: A veterinary health certificate issued by a state authority (Form No. 1 for Russia) valid for travel (usually issued shortly before the flight).
• Vaccinations: Proof of valid vaccinations, specifically against rabies (administered no earlier than 30 days and no later than one year before travel).
• International Certificates: For flights to or from the UAE, compliance with local import permits and international health certificates is strictly mandatory.

Service Costs

Pet transportation is not included in the free baggage allowance and is charged as a special excess baggage service. Fees are typically paid at the airport check-in counter.

• In-Cabin Fee: Charged as a fixed rate per flight segment (approximate pricing depends on the current tariff).
• Cargo Hold Fee: Calculated based on the total weight of the animal and the container or charged as a fixed piece rate depending on the route.
• Note: Prices are subject to change; check the latest rates with your tour operator or the airline before departure.

Preparation Tips

Preparing your pet for air travel helps reduce anxiety and ensures safety.

• Carrier Acclimatization: Let your pet get used to the carrier or crate several days before the flight.
• Feeding: Feed your pet a light meal about 2-4 hours before departure; avoid feeding right before the flight to prevent nausea.
• Comfort Items: Place a familiar blanket or toy inside the crate to help reduce stress.
• Hydration: Ensure the pet is hydrated, but do not leave a full water bowl that might spill inside the crate.

Restrictions

Certain limitations apply to ensure the safety of all passengers and animals.

• Prohibited Breeds: Brachycephalic (snub-nosed) dogs (e.g., Bulldogs, Pugs, Boxers) may be restricted or require a signed liability waiver due to breathing risks at high altitudes.
• Prohibited Animals: Wild animals, reptiles, rodents, and experimental animals are generally not accepted for carriage.
• Condition: The airline reserves the right to refuse transport if the animal appears ill, aggressive, or if the carrier does not meet safety standards.
• Guide Dogs: Service animals accompanying passengers with disabilities usually fly free of charge in the cabin, provided they are muzzled and leashed (documentation required).

Important: Travel rules regarding pets, especially for international routes to the United Arab Emirates, are complex and subject to change. We strongly recommend contacting iFly Airlines or your travel agent at least 48 hours prior to your flight to confirm availability and specific requirements.

Loyalty Program Overview

Travelers planning a trip with iFly Airlines (F7) should be aware that the carrier operates primarily as a specialized charter airline. Unlike scheduled legacy carriers, iFly Airlines does not currently maintain a traditional proprietary loyalty program or a frequent flyer scheme. The airline's focus is on providing efficient transport for vacation packages, meaning there are no mileage accounts to manage or membership numbers to attach to your booking.

Membership Levels

As an independent charter carrier, iFly Airlines does not utilize a tiered membership structure with elite status levels. Passengers do not progress through ranks such as "Silver" or "Gold." Instead, benefits and comfort levels are determined strictly by the fare class purchased for the specific journey:

• Economy Standard: The core service level for most holidaymakers, providing standard baggage allowances and in-flight meals as per the tour package conditions.
• Business Class: On select routes and aircraft, a premium cabin is available. This provides immediate benefits like priority boarding and wider seats, but these are purchased features rather than loyalty perks.

Earning Opportunities

While you cannot earn airline-specific miles for flying with iFly Airlines, savvy travelers can still find ways to get value from their booking:

• Tour Operator Programs: Many flights are booked via large travel agencies or tour operators. Check if your specific booking agent has a loyalty scheme that rewards you for purchasing vacation packages.
• Credit Card Rewards: Use a general travel rewards credit card to pay for your holiday package. This allows you to earn points or miles in your bank's program based on the total cost of the trip.

Redeeming Options

Because there is no accumulated mileage currency, direct redemption options are not available with the airline:

• Award Flights: Seats on iFly Airlines cannot be booked using miles from other airlines.
• Upgrades: Moving to a higher class of service is typically handled as a paid upgrade at the check-in counter or via your travel agent, subject to availability.

Alliance Information

iFly Airlines operates as an independent carrier and is not a member of global airline alliances.

• Alliance Status: Not affiliated with Star Alliance, SkyTeam, or oneworld.
• Partner Airlines: There are no cross-earning or burning agreements with other scheduled airlines.

How to Join

There is no registration process or membership fee required to fly. To ensure a smooth experience, simply provide your details accurately to your tour operator at the time of booking. All passenger services and support are managed through your travel agency or the charter contract conditions.

Service Classes and Onboard Comfort

As a specialized charter carrier, iFly Airlines focuses on delivering a practical and comfortable travel experience tailored to the needs of leisure travelers. The service model is designed to be efficient, ensuring that passengers reach their holiday destinations relaxed and ready to enjoy their time off. While the airline does not offer a First Class cabin, it provides distinct options to suit different budgets and preferences.

Economy Class

The majority of the cabin space on iFly Airlines' Airbus A330 fleet is dedicated to Economy Class. This cabin is designed to maximize capacity while maintaining a reasonable level of comfort for medium and long-haul flights.

• Seating: Seats are arranged in a standard wide-body configuration (typically 3-3-3 or 2-4-2 depending on the specific aircraft). The seat pitch is standard for charter operations, providing adequate legroom for the average traveler.
• Features: Each seat is equipped with a tray table and an overhead reading light. While simplistic, the design focuses on durability and functionality for holiday groups and families.

Business Class

On select aircraft and specific routes, a dedicated Business Class cabin is available. This service is ideal for travelers seeking extra privacy and comfort.

• Seating: Passengers enjoy wider seats with significantly more legroom and a greater recline angle compared to Economy. The configuration is less dense (often 2-2-2), allowing for a more relaxed atmosphere.
• Priority: Business Class travelers often benefit from separate check-in counters and priority boarding, ensuring a swift start to the journey.

In-Flight Dining

Meal services on iFly Airlines vary based on the duration of the flight and the specific terms of the tour operator's contract. The airline takes pride in offering quality nourishment to keep travelers energized.

• Standard Service: On flights exceeding approximately 4 hours, passengers are typically served a hot meal accompanied by a choice of tea, coffee, juices, or soft drinks. On shorter routes, a light snack or sandwich service may be provided.
• Special Meals: Passengers with specific dietary requirements (e.g., vegetarian, children's meals, or religious dietary needs) can request special meals. This request must be made through the tour operator or travel agent at least 24-48 hours prior to departure.

Entertainment and Connectivity

To keep passengers entertained during the flight, iFly Airlines offers limited onboard entertainment options. Travelers are encouraged to plan ahead for their digital needs.

• Systems: While some aircraft may be equipped with overhead screens showing general programming or flight maps, individual seatback screens are generally not available in Economy Class.
• BYOD (Bring Your Own Device): It is highly recommended that passengers download movies, music, and games onto their personal tablets, smartphones, or laptops before the flight. Ensure your devices are fully charged, as in-seat power outlets may not be available in all rows.
• Magazines: An in-flight magazine is often available in the seat pocket, featuring travel articles, duty-free shopping catalogs, and airline news.

Special Services

iFly Airlines is committed to making air travel accessible and convenient for all guests, offering a range of special services to assist those who need extra care.

• Families with Children: Families are given special consideration. The airline allows the transport of strollers (usually carried free of charge in the hold) and offers infant seat belts. Parents are advised to bring necessary baby food and supplies in their carry-on luggage.
• Unaccompanied Minors: The airline provides a supervised travel service for children traveling alone. This service ensures a staff member accompanies the child through airport formalities and monitors them during the flight. It must be booked and paid for in advance.
• Passengers with Reduced Mobility: Assistance is available for passengers requiring wheelchairs or help boarding. Requests for wheelchair service should be made at the time of booking to ensure ground handling teams at departure and arrival airports are prepared.
• Medical Cases: Passengers with medical conditions or those requiring extra oxygen must consult with the airline beforehand to obtain clearance and clarify transport regulations.

Destinations & Network

iFly Airlines specializes in connecting major cities with the world's most desirable leisure destinations. As a charter carrier, the airline's route network is dynamic, adjusting seasonally to meet the demands of holidaymakers seeking sun, sea, and cultural experiences. Whether you are planning a beach getaway or a city break, the airline offers convenient non-stop links to popular tourism hubs.

Flights to the United Arab Emirates

For travelers heading to the Arabian Peninsula, the United Arab Emirates represents a key destination in the airline's portfolio. iFly Airlines frequently operates charter flights connecting Moscow with the UAE, catering to tourists eager to explore the futuristic architecture, luxury shopping, and pristine beaches of the region.

• Dubai: The airline typically operates flights to Dubai, landing at either Dubai International Airport (DXB) or Al Maktoum International Airport (DWC), providing easy access to the emirate's world-famous attractions.
• Seasonal Schedule: Flights to the UAE are often scheduled during the winter season, offering a perfect escape to a warmer climate.

International Leisure Routes

Beyond the UAE, iFly Airlines serves a variety of other vacation hotspots across Europe, Asia, and North Africa. The network is designed to transport tourists directly to resorts without the hassle of layovers.

• Turkey: A favorite summer destination, with frequent flights to coastal cities like Antalya, Bodrum, and Dalaman.
• Egypt: The airline maintains strong connections to the Red Sea resorts of Hurghada and Sharm el-Sheikh, popular for diving and all-inclusive holidays.
• Thailand: Long-haul charter services are often available to Phuket and Pattaya, bringing Southeast Asia within reach.
• Domestic Connections: While the primary focus is international, the airline also operates routes within Russia, connecting the capital to regions like Sochi and the Far East.

Strategic Hub

All flights are coordinated from the airline's main base at Vnukovo International Airport in Moscow. This strategic location allows for efficient scheduling and convenient connections for passengers originating from or traveling to the Russian capital. Because iFly operates primarily as a charter service, it is important for passengers to verify specific departure airports and terminals with their tour operator, as these can vary based on the specific holiday package.

Planning a journey with iFly Airlines (F7) to the United Arab Emirates requires understanding the specific nature of this carrier. As iFly Airlines operates primarily as a charter airline, ticket availability is often closely tied to holiday packages sold by tour operators. Unlike standard scheduled flights where you book directly months in advance, seats on these flights are frequently released as part of comprehensive travel deals. It is advisable to consult with travel agencies to find the best package offers, although flight-only tickets may occasionally be available closer to the departure date.

Because of this charter model, finding the best rates involves monitoring the offers from major tour providers rather than solely relying on the airline's direct booking channels. Flexible travelers might find competitive prices on last-minute deals when operators try to fill remaining seats. If you are looking for specific dates to visit Dubai or other Emirates destinations, securing your package well in advance through a trusted travel agent is the most reliable strategy to guarantee your spot on board.

To streamline your airport experience, you may be able to use online check-in, but be aware of its limitations. This service is typically available for flights departing from Russia (specifically Moscow Vnukovo airport) and opens 24 to 48 hours before takeoff. For return flights from the UAE or departures from other airports, online check-in might not be supported, requiring you to check in at the airport counters. Always verify the specific rules for your route on the airline's official website before heading to the terminal.

Comfort is essential for international travel, so consider your seat selection options early. While some charter fares may include seat assignment, others might require an additional fee or only allow selection at the airport. If pre-selection is available via the website or your tour operator, choosing a window or aisle seat in advance ensures you avoid the middle seats. If online selection is not an option for your specific flight, arriving at the airport early is recommended to have a better choice of seats.

For peace of mind, purchasing comprehensive travel insurance is highly recommended. Ensure your policy covers flight cancellations, lost luggage, and medical emergencies. For managing your travel details on the go, do not search for a mobile app; instead, utilize the airline's mobile-optimized website. This platform is the most effective tool for tracking flight status and accessing essential travel information directly from your smartphone without the need for additional downloads.

Founding and Early Years

The story of iFly Airlines began in 2009 when it was established to meet the growing needs of the Russian tourism market. Founded largely to support the operations of one of the region's leading tour operators, TEZ Tour, the airline was created with a clear mission: to provide reliable, dedicated charter capacity for holidaymakers. Based at Vnukovo International Airport in Moscow, the carrier operated its inaugural flight in December 2009, initially launching services to the popular winter sun destinations of Egypt and Turkey. From the outset, the airline distinguished itself by focusing purely on the leisure segment, ensuring that flight schedules were optimized for vacationers.

Fleet Evolution

In its early stages, the airline's fleet consisted primarily of Boeing 757-200 aircraft. These reliable narrow-body jets were well-suited for medium-haul routes to the Mediterranean and the Red Sea. However, as demand for capacity grew and the airline looked to expand into long-haul markets, a strategic decision was made to upgrade the fleet. iFly Airlines transitioned to operating wide-body aircraft, introducing Airbus A330 jets. This shift allowed for a significant increase in passenger capacity per flight and enabled the carrier to reach distant destinations in Southeast Asia and the Caribbean without the need for refueling stops.

Major Milestones and Expansion

Following its successful launch, the airline experienced a period of rapid growth. By leveraging its close partnership with major travel agencies, iFly Airlines quickly expanded its route map beyond the standard beach resorts. A significant chapter in the airline's history involved a strong focus on the Asian market. For several years, the carrier became a key player in transporting tourists between China and major Russian cities, capitalizing on the booming inbound tourism sector. This expansion demonstrated the airline's flexibility and ability to adapt its network to emerging market trends.

Strategic Partnerships and Development

Unlike many legacy carriers that grow through mergers and acquisitions, iFly Airlines has maintained a path of organic growth driven by strategic alliances. The airline's development has been inextricably linked to its integration with the travel industry. Rather than acquiring other airlines, iFly focused on strengthening its synergy with tour operators and ground handling partners. This business model allowed the company to maintain a lean operational structure while ensuring high seat occupancy rates, a critical factor for charter success.

Route Network and Strategic Focus

Over the years, the airline has continuously adjusted its network to align with traveler preferences and shifting market demands. While it historically served a broad range of European destinations, recent years have seen a strategic pivot towards domestic routes and key international leisure corridors. Today, the airline plays a vital role in connecting Moscow with the Russian Far East, as well as maintaining robust links to key holiday hubs such as the United Arab Emirates, Thailand, and Egypt. The inclusion of Dubai and other UAE airports in its regular seasonal rotation highlights the airline's commitment to serving high-demand, premium leisure markets.

Modern Developments and Innovation

In the current aviation landscape, iFly Airlines continues to modernize its approach to passenger service and operational efficiency. Recent developments have focused on optimizing fleet performance and upholding rigorous safety standards. The airline has also invested in digital improvements, enhancing its website and booking interfaces to provide a smoother experience for passengers managing their holiday itineraries. By prioritizing punctuality and adapting to the dynamic nature of global tourism, iFly Airlines remains a resilient and essential link for travelers seeking sun and relaxation.