Boutique Air

Boutique Air redefines the concept of regional travel by offering a flying experience that closely resembles a private charter rather than a standard commercial flight. Established with the vision of connecting underserved communities to major transport hubs, this airline focuses on efficiency, comfort, and accessibility for passengers across the United States. By utilizing smaller, executive-style aircraft, travelers can enjoy a unique journey with personalized service, avoiding many of the typical hassles associated with large, crowded terminals.

Fleet and In-Flight Experience

The backbone of the Boutique Air fleet is the Swiss-made Pilatus PC-12, a turboprop aircraft renowned for its safety, versatility, and reliability. Unlike typical regional planes, these aircraft feature pressurized cabins with executive-style leather seating, often arranged in a club configuration. This layout ensures that every passenger has a window or aisle seat—there are no middle seats. Amenities such as power outlets and soundproofing make the cabin a productive space for business travelers and a relaxing environment for vacationers.

Mission and Connectivity

Since its founding in 2007, the company has focused on providing critical air service to smaller cities that might otherwise lack reliable connections to the national air transportation system. Through Essential Air Service (EAS) contracts, the airline links rural communities to major international gateways. With Boston serving as a key operational base, the carrier facilitates seamless connections for passengers moving between regional towns and larger metropolitan areas.

Safety and Service Excellence

Safety is the cornerstone of the airline's operations. Boutique Air adheres to rigorous maintenance standards and employs highly trained crews, often operating with two pilots to ensure maximum safety and redundancy. The carrier's approach to customer service is also distinct; the small passenger count per flight allows for quick boarding processes and attentive service, ensuring a stress-free travel experience from departure to arrival.

Contact Information for Boutique Air

Travelers in the United Arab Emirates should be aware that Boutique Air is a regional carrier based in the United States. Consequently, the airline does not maintain local customer service branches or specific support lines within the UAE. To resolve booking issues, request information, or manage reservations, you will need to contact their main support center in the US. Please consider international calling rates or time zone differences when reaching out.

• Official Website: www.boutiqueair.com
• Customer Service (International): +1 855-268-8478 (Main Support Line)
• General Inquiries Email: cs@boutiqueair.com
• Group Travel Email: groups@boutiqueair.com
• Charter Services Email: quote@boutiqueair.com
• Mobile App: Available for download on iOS and Android platforms as "Boutique Air".

Social Media

For updates and alternative contact methods, you can follow the airline on their official social media channels:

• Facebook: facebook.com/boutiqueair
• Twitter/X: @boutiqueair
• Instagram: @boutiqueair

Local Offices in United Arab Emirates

Boutique Air does not currently operate any local offices or airport counters in the United Arab Emirates. All ground operations are situated in domestic US terminals. For in-person assistance, passengers must visit their counters at served US airports, such as Boston Logan International Airport.

Customer Support Hours

The airline's reservations and support center generally operates 24/7 to assist travelers. However, due to the time difference between the UAE and the United States, email inquiries or using the online contact form on their official website may be the most convenient option for non-urgent matters.

Baggage Overview

Flying with Boutique Air is a unique experience, largely because the airline operates smaller, executive-style aircraft like the Pilatus PC-12. Due to the compact nature of these planes, luggage space is more restricted than on large commercial jets. Passengers are encouraged to pack lightly and adhere strictly to the airline's guidelines to ensure a smooth departure from hubs like Boston.

Carry-On Allowance

Because the cabin space is designed for comfort rather than bulk storage, overhead bins are not available. The carry-on policy is strictly enforced to maintain safety and passenger comfort.

• Personal Item: Every passenger is allowed one free personal item. This item must be small enough to fit comfortably on your lap or under the seat in front of you. Examples include a purse, a small backpack, a laptop bag, or a briefcase.
• Larger Carry-Ons: Standard rolling carry-on suitcases typically do not fit in the cabin. These items will usually be "valet checked" at the aircraft steps (or gate) and placed in the cargo hold free of charge, provided they meet the size restrictions. You will retrieve them immediately upon deplaning.

Checked Baggage Rules

For items that exceed carry-on dimensions or for longer trips, checked baggage services are available. It is important to verify your specific fare rules, as allowances can vary slightly depending on the ticket type.

• Standard Allowance: Passengers are generally permitted to check bags up to a specified weight limit, typically 50 lbs (23 kg) per bag. The maximum linear dimensions (length + width + height) generally correspond to standard industry sizes, around 62 inches (158 cm).
• Fees: Depending on your fare class, the first checked bag may be complimentary or subject to a fee. Additional bags almost always incur a charge. It is highly recommended to pay for checked luggage online in advance to avoid higher fees at the airport counter.

Excess and Overweight Baggage

Boutique Air has strict weight and balance limitations due to the size of the aircraft. Consequently, bringing excess baggage can be more challenging than on larger airlines.

• Overweight Bags: Bags weighing more than 50 lbs are subject to overweight fees. Bags over a certain limit (often 70 lbs or more) may not be accepted at all due to safety regulations regarding manual lifting and aircraft weight balance.
• Excess Luggage: If you plan to travel with more than standard allowance, acceptance is often subject to space availability. During full flights, excess baggage might be transported on a subsequent flight.

Special Items

Travelers wishing to transport special equipment should notify the airline in advance to ensure space is available.

• Sports Equipment: Items like golf clubs, skis, or snowboards can typically be accepted as checked luggage if properly packed in a hard-shell container. These items usually count towards your checked bag allowance and may incur oversized fees.
• Musical Instruments: Small instruments may be carried on as a personal item if they fit within the size limits. Larger instruments must be checked in a hard case to prevent damage during transport.

Restricted and Prohibited Items

Safety is paramount. The following rules apply to all luggage:

• Lithium Batteries: Loose lithium batteries and power banks must be packed in your carry-on/personal item. They are strictly prohibited in checked luggage into the cargo hold.
• Hazardous Materials: Explosives, compressed gases, flammable liquids, and other dangerous goods are banned.
• Electronic Cigarettes: These must be kept on your person or in your carry-on bag and cannot be used inflight.

Tips for Efficient Packing

To make your journey as seamless as possible, consider these tips before heading to the airport:

• Use Soft-Sided Luggage: Duffel bags or soft-sided suitcases are often easier to fit into the cargo compartments of smaller aircraft than rigid hard-shell cases.
• Keep Essentials Close: Since most bags will be stowed in the cargo hold, ensure your medication, travel documents, wallet, and electronics are packed in your small personal item.
• Weigh Before You Go: Given the strict weight limits, weighing your bags at home can save you from repacking or paying extra fees at the check-in desk.

Traveling with Pets on Boutique Air

Boutique Air recognizes that pets are often an integral part of the family. Unlike many commercial carriers, the airline strives to make traveling with small companions as easy and stress-free as possible. However, because the airline exclusively operates Pilatus PC-12 aircraft, which are smaller and more intimate than standard jets, there are specific limitations regarding the size and type of animals that can be accommodated.

Cabin Policy for Small Pets

The airline generally welcomes small domesticated cats and dogs in the passenger cabin. Due to the configuration of the executive-style seating, there is no under-seat storage space available. Therefore, passengers must be prepared to manage their pets personally throughout the journey.

• Lap Requirement: For the safety and comfort of all on board, your pet carrier must be held on your lap for the entire duration of the flight, including taxi, takeoff, and landing.
• Carrier Type: A soft-sided carrier is strictly required. Rigid or hard-shell crates are not permitted as they cannot be safely accommodated on a passenger's lap.
• Pet Size: Your pet must be small enough to rest comfortably within the soft-sided carrier while it sits on your lap.
• Fees: One of the unique benefits of flying with Boutique Air is that traveling with a pet in the cabin is often complimentary. However, policies can change, so it is crucial to confirm the current fee structure (if any) at the time of booking.

Restrictions on Large Pets and Cargo

It is important to note that Boutique Air’s aircraft do not have a cargo hold suitable for transporting live animals. Therefore, services found on larger airlines, such as checking pets as baggage or shipping them as air cargo, are not available.

• No Checked Pets: Animals that are too large to fit in a compliant soft-sided carrier on your lap cannot be transported.
• Prohibited Animals: Large dog breeds and non-domesticated animals cannot be accommodated on these flights.

Service Animals

Fully trained service animals assisting passengers with disabilities are permitted on board and are exempt from carrier requirements, provided they meet all safety and legal standards. Passengers traveling with service animals should contact the airline in advance to ensure proper arrangements can be made within the compact cabin environment.

Booking and Documentation

To ensure a seamless journey from airports like Boston, proper preparation is key.

• Advance Notice: Space for pets is strictly limited per flight. You must call or email Boutique Air reservations immediately after booking your ticket to reserve a spot for your pet.
• Health Documents: Always carry a valid health certificate and proof of current rabies vaccination, as these may be requested by airport staff or required by state regulations at your destination.

Boutique Air Loyalty & Commuter Options

Unlike major legacy carriers, Boutique Air does not operate a traditional, complex frequent flyer program with elite status tiers or mileage accrual. Instead, the airline focuses on simplicity and accessibility, offering a Voucher Program tailored for frequent commuters and business travelers. This system provides significant savings and flexibility rather than points-based rewards, ensuring that loyal passengers "earn" value through discounted fixed rates on their regular routes.

Membership Levels & Commuter Options

Since there are no traditional "Silver" or "Gold" tiers, the "status" is effectively determined by your participation in the bulk voucher system.

• Standard Traveler: The entry-level experience for all passengers. Includes executive-style seating (no middle seats) and complimentary baggage allowances on standard fares.
• Voucher Holder (Frequent Flyer): Designed for commuters who fly the same route repeatedly. By purchasing flights in bulk, travelers secure a fixed low price per seat, protecting them from last-minute fare hikes and peak-season surcharges.
• Corporate/Group: Tailored solutions for businesses or groups of 10+ travelers, offering flexible booking terms and dedicated support.

Earning Value & Savings

Instead of earning miles per kilometer flown, value is realized upfront through the purchase of flight booklets.

• Flight Vouchers: Travelers purchase a book of vouchers (typically 10 one-way tickets) for a specific route.
• Cost Savings: The bulk price per ticket is significantly lower than the standard walk-up fare, offering an immediate "return" on investment.
• Credit Card Rewards: Since voucher purchases are processed as travel/airline expenses, passengers can earn points or miles on their personal credit cards (e.g., Chase Sapphire, Amex Platinum) when buying a booklet.

Redeeming Vouchers

The redemption process is straightforward and devoid of the blackout dates often found in traditional programs.

• Award Flights: One voucher equals one one-way ticket on the designated route.
• Booking Flexibility: Vouchers can be redeemed for flights online through the "My Vouchers" section of the user account.
• Transferability: Depending on the specific terms of the booklet purchased, vouchers may sometimes be shared with family or employees, adding a layer of flexibility not found in standard frequent flyer accounts.

Alliance & Airline Partnerships

Boutique Air is not a member of major airline alliances (such as Star Alliance or oneworld), but it maintains key industry relationships.

• Interline Agreements: The airline has interline ticketing and baggage agreements with United Airlines and American Airlines.
• Connectivity: These partnerships allow passengers to book a single itinerary connecting a Boutique Air flight with a major carrier flight, with baggage transferring automatically to the final destination.
• Note on Miles: While these agreements facilitate smoother travel, the ability to earn United MileagePlus or American AAdvantage miles on Boutique Air flights is subject to change and current contract terms (e.g., the specific codeshare earning partnership with United ended in May 2024).

How to Join & Purchase

Participating in the program is instant and requires no application fee.

• Create an Account: Sign up for a free profile on the official Boutique Air website.
• Select Route: Navigate to the "Vouchers" section and select your frequent route (e.g., Massena to Boston).
• Purchase: Buy a booklet of 10 vouchers to instantly credit your account with flight entitlements.

A Distinctive Flying Experience

Flying with Boutique Air is fundamentally different from the typical commercial airline experience. Because the carrier exclusively operates a fleet of Swiss-made Pilatus PC-12 aircraft, the traditional distinctions between Economy, Business, and First Class do not apply in the standard sense. Instead, every passenger enjoys a uniform, premium standard of travel that the airline markets as "flying private for the cost of commercial." There is no separation curtains or tiered service levels on board; the entire cabin is designed to offer an executive atmosphere.

Seating and Comfort

The cabin configuration is one of the airline's most celebrated features. The aircraft accommodates only 8 to 9 passengers, ensuring an intimate and quiet environment. The layout eliminates the dreaded middle seat entirely.

• Executive Style: Every seat is upholstered in soft leather and designed for comfort.
• Configuration: Seats are often arranged in a club-style layout, with some facing each other and sharing a stowable work table, facilitating conversation or business meetings. Other seats face forward.
• Amenities: Seats feature the ability to swivel and recline, providing flexibility that exceeds standard domestic First Class on larger jets. Power outlets are typically available at every seat, allowing travelers to keep their devices charged.

In-Flight Service and Dining

Due to the small size of the aircraft and the relatively short duration of most flights, there are no flight attendants on board. The pilots manage the flight operation but do not perform cabin service duties.

• Food and Beverage: There is no meal service or cart service during the flight. Passengers are welcome to bring their own non-alcoholic beverages and light snacks on board, provided they are mindful of the compact space and cleanliness.
• Atmosphere: The cabin is pressurized and soundproofed, making it significantly quieter than many other turboprop aircraft. It offers a calm environment suitable for reading, working, or resting.

Entertainment and Connectivity

Boutique Air focuses on the efficiency and speed of the journey rather than sophisticated onboard entertainment systems.

• Systems: There are no seatback screens or Wi-Fi streaming services available.
• Recommendation: Passengers are encouraged to download movies, music, or podcasts to their personal devices (smartphones, tablets, or laptops) before boarding. The available power outlets ensure your device can last the duration of the trip.
• Views: The large windows of the PC-12 provide exceptional views, often flying at altitudes that offer a unique perspective of the landscape compared to high-altitude jets.

Special Services

Despite the compact nature of the aircraft, the airline strives to accommodate passengers with specific needs, though some limitations apply due to the physical constraints of the airframe.

• Accessibility: The aircraft stairs are built into the door, and there are no jet bridges. Passengers with reduced mobility must be able to ascend the stairs with assistance or use a boarding ramp/lift where available. It is critical to notify the airline at least 48 hours in advance so they can prepare aisle chairs or other assistance at airports like Boston.
• Unaccompanied Minors: The airline accepts unaccompanied minors on nonstop flights only. The intimate cabin size allows pilots to easily supervise young travelers, providing peace of mind for parents.
• Infants: Lap children (under the age of 2) travel free of charge, but they must be added to the reservation to ensure the aircraft does not exceed its strict passenger count limit.

Boutique Air maintains a focused route network designed to connect smaller, underserved communities with major metropolitan gateways across the United States. Operating primarily out of its hub in Boston, the airline provides essential air links that facilitate convenient travel for both business and leisure passengers. This regional focus ensures that travelers in remote areas have reliable access to the broader national air transportation system through key connecting cities.

Planning a trip with Boutique Air allows you to explore unique destinations, connecting smaller communities to major hubs like Boston or regional centers like Vancouver. To secure the best possible fares, it is highly recommended to book your tickets at least a few weeks in advance. Prices for short-haul regional flights can rise significantly as the departure date approaches, so early planning is the most effective way to save money.

To find the best deals and promotions, consider subscribing to the airline's newsletter or following their official social media channels. These are often the first places where flash sales and seasonal discounts are announced. Additionally, remaining flexible with your travel dates and avoiding peak holiday periods can help you uncover lower rates for your journey.

Utilizing online check-in is a great way to streamline your airport experience. This service typically opens 24 hours before your scheduled departure, allowing you to confirm your flight and save time at the terminal. For added convenience, download the carrier's mobile app. It serves as a handy travel companion, offering features like mobile boarding passes, real-time flight status updates, and easy itinerary management directly from your smartphone.

Since Boutique Air operates smaller aircraft to serve specific routes, seat selection is an important consideration. If you have a preference for a window seat or need to ensure you are seated next to a travel companion, it is advisable to select your seats as early as possible during the booking or check-in process. Finally, always consider purchasing comprehensive travel insurance. This provides essential protection against unexpected cancellations, luggage issues, or delays, ensuring a worry-free adventure.

Boutique Air was established in 2007 in San Francisco, California, with a vision to revolutionize regional air travel. Founded by Shawn Simpson, a former biologist and early technology executive, the company initially operated within the realm of aviation technology and private charter services. The founding goal was ambitious yet simple: to democratize the private flying experience, making the comfort and efficiency of executive travel accessible to the general public at commercial price points.

A pivotal moment in the carrier's history occurred around 2012 when it began actively participating in the Essential Air Service (EAS) program. This federally funded initiative ensures that smaller communities across the United States maintain access to the national air transportation system. By successfully bidding for these contracts, the airline shifted its focus from ad-hoc charters to scheduled passenger service. This strategic pivot allowed the carrier to launch vital routes connecting rural towns to major metropolitan hubs like Boston, effectively placing it on the map as a key regional player.

The evolution of the fleet has been central to the airline's operational success. From the beginning, the company standardized its operations around the Pilatus PC-12, a Swiss-made turboprop renowned for its safety, reliability, and ability to land on short runways. This choice allowed the airline to serve airports that larger jets could not access. As the network expanded, the carrier also introduced the Beechcraft King Air 350 to its fleet. This twin-engine aircraft provided increased speed and capacity, allowing the airline to optimize its service on longer or more frequent routes.

In recent years, Boutique Air has continued to innovate by integrating modern technology into the passenger experience. Unlike many traditional regional carriers, it has invested heavily in user-friendly booking platforms and mobile applications, streamlining the reservation process for commuters. Today, the airline stands as a modern example of how regional aviation can bridge the gap between underserved communities and global travel networks, maintaining a steady trajectory of growth and service refinement.