Pelita Air

Pelita Air brings a unique heritage to the skies, having transitioned from a specialized charter operator for the energy sector into a dynamic commercial airline serving the general public. With a history dating back to 1963, the carrier leverages decades of operational expertise to offer passengers a safe, reliable, and comfortable journey across Indonesia. Positioned as a "medium-service" airline, it strikes a perfect balance for travelers seeking quality amenities without the premium price tag, making it an excellent choice for exploring the vast and diverse Indonesian archipelago.

A Legacy of Reliability
Originally established as a subsidiary of Pertamina, Indonesia's state-owned oil and natural gas corporation, Pelita Air has a long-standing reputation for high operational standards. For decades, it served the demanding logistics needs of the energy industry, which required impeccable safety protocols and precision. In recent years, the airline has expanded into the scheduled commercial market, bringing this culture of safety and discipline to everyday travelers.

Service Experience and Fleet
Operating a modern fleet primarily consisting of Airbus A320 aircraft, Pelita Air offers a "medium-service" concept that distinguishes it from low-cost carriers. Passengers typically enjoy complimentary snacks or light meals and a generous baggage allowance, adding value to the flight experience. The airline also offers "Starlight," an in-flight entertainment system accessible via personal mobile devices, ensuring a pleasant journey.

Connecting Key Destinations
From its main hub, the airline connects travelers to major economic and tourism centers. Popular routes include flights to the cultural heart of Yogyakarta, the bustling city of Surabaya, and the island paradise accessible via Denpasar. The network also extends to Sumatra, with flights to Palembang and Padang, as well as international connectivity to Singapore, facilitating smooth travel within the region.

Commitment to Safety
Safety is the cornerstone of Pelita Air's operations. Drawing on its background in industrial aviation, the airline maintains rigorous maintenance schedules and adheres to strict international safety regulations. This dedication ensures that every flight meets high standards of airworthiness, providing peace of mind for tourists and business travelers alike.

Contacting Pelita Air in the United Arab Emirates

For travelers currently in the United Arab Emirates, it is important to note that Pelita Air does not maintain a physical local office or a dedicated call center within the UAE (including Dubai and Abu Dhabi). As the airline primarily operates domestically within Indonesia, the most effective way to manage your booking or seek assistance is through their international digital channels, particularly their WhatsApp service which is available 24/7.

Official Website

For flight bookings, check-in, and the latest travel updates, please visit the official website:

• Website: www.pelita-air.com

Customer Service Contacts

Since there is no local support team in the UAE, you can reach the airline's main customer service center in Indonesia. English assistance is generally available.

• WhatsApp Support (Recommended): +62 811-7110-800 (Available 24 Hours)
• International Call Center: +62 21 231-2030
• Email Inquiries: customercare@pelita-air.com
• Mobile App: "Pelita Air" – Available for download on the App Store and Google Play. The app is highly recommended for managing bookings remotely.

Social Media Channels

You can also reach out to the airline for updates and quick queries via their official social media platforms:

• Instagram: @pelitaair
• Facebook: Pelita Air
• Twitter/X: @PelitaAir

Local Offices

There are currently no local offices or airport ticketing counters for Pelita Air in the United Arab Emirates. All administrative matters must be handled through the online channels or the headquarters listed above.

Emergency & 24/7 Support

If you require urgent assistance regarding a flight from the UAE or a connecting flight, use the WhatsApp Contact Center (+62 811-7110-800). This line is monitored 24 hours a day and is the fastest method for international passengers to resolve immediate issues.

Traveling with Pelita Air offers the convenience of a "medium-service" experience, which notably includes a generous complimentary baggage allowance—a significant perk compared to many low-cost carriers in the region. Whether you are flying into the busy hub of Jakarta or heading for a surfing holiday, understanding the baggage rules will ensure a smooth journey.

Carry-On Baggage Allowance

Every passenger on Pelita Air is entitled to a cabin baggage allowance designed to keep essential items close at hand. To ensure safety and comfort on board the Airbus A320 fleet, the following limits apply:

• Weight Limit: Maximum 7 kg (approx. 15 lbs).
• Dimensions: The main cabin bag must not exceed 56 cm x 36 cm x 23 cm.
• Personal Item: In addition to the main bag, you are allowed one small personal item that fits under the seat in front of you. This can be a laptop bag, handbag, purse, or a small camera bag.

Checked Baggage Limits

Pelita Air provides a straightforward and value-added checked baggage policy for all passengers, automatically including an allowance with your ticket.

• Economy Class: Standard tickets include a free checked baggage allowance of 20 kg (44 lbs).
• Maximum Weight per Piece: For safety reasons regarding baggage handling, a single piece of luggage must not weigh more than 32 kg. If you have more weight than this, it must be split into separate bags.
• Infants: Passengers traveling with infants are typically allowed to check in a collapsible stroller or baby carrier free of charge, though it is always best to confirm specific infant weight allowances at the time of booking.

Excess Baggage Fees

If your luggage exceeds the free 20 kg allowance, excess baggage fees will apply. These fees vary depending on the route (e.g., a short hop to Palembang versus a longer flight to Singapore) and the duration of the flight.

• Pre-paid Baggage: The most cost-effective way to carry extra weight is to purchase a baggage package online before your flight. Packages are usually available in increments (e.g., 5kg, 10kg, 20kg) and are significantly cheaper than paying at the airport.
• Airport Rates: Paying for excess weight at the check-in counter is the most expensive option and is charged per kilogram.

Special Items: Sports Equipment and Musical Instruments

Indonesia is a prime destination for adventure sports, and Pelita Air accommodates travelers with special equipment such as surfboards, bicycles, and golf clubs. Unlike some airlines that charge a flat fee immediately, Pelita Air often allows special baggage to be included as part of your standard 20 kg free allowance.

However, strict packing rules apply:

• Bicycles: Must be packed in a recognized bicycle box or bag. Handlebars must be turned inline, pedals removed, and tires deflated.
• Surfboards: A common item for flights to Denpasar (Bali) or Padang. These must be in a protective board bag. If the board plus your suitcase exceeds 20 kg, you will pay the standard excess baggage rate on the difference.
• Golf Clubs: A standard golf bag containing up to 14 clubs is accepted.
• Musical Instruments: Small instruments (like a violin) can be brought aboard as cabin luggage if they fit within the 7 kg/dimension limits. Larger instruments must be checked in or, in some cases, require booking an extra seat.

Restricted and Prohibited Items

To comply with Indonesian aviation safety regulations, please adhere to the following restrictions:

• Power Banks: Loose batteries and power banks must be carried in the cabin only and never in checked luggage. The capacity must not exceed 100Wh (approx. 20,000mAh). Power banks between 100Wh and 160Wh require airline approval, and anything above 160Wh is prohibited.
• Valuables: Do not pack cash, jewelry, important documents, or fragile electronic devices in your checked bags. The airline is not liable for these items if lost or damaged in the hold.
• Prohibited Goods: Explosives, compressed gases, flammable liquids, and sharp objects (knives, scissors) are strictly banned from the cabin and must be handled according to dangerous goods regulations.

Tips for Packing Efficiently

Since Pelita Air is strict about the 7 kg cabin limit, we recommend using a lightweight carry-on bag to maximize your packing capacity. If you plan to shop in Surabaya or bring back souvenirs, purchasing a pre-paid baggage upgrade online is a smart investment. Always weigh your bags at home before leaving for the airport to avoid unexpected fees at the check-in counter.

Traveling with Pets on Pelita Air

Pelita Air generally understands that pets are part of the family, but like most carriers in Indonesia, they have strict policies ensuring the safety of all passengers and animals. While specific rules can vary based on the aircraft type and route, travel for animals is typically handled via the cargo hold or as registered cargo rather than in the passenger cabin. It is essential to prepare well in advance, as Indonesia has specific quarantine regulations for moving animals between different islands.

Transport Options

In Cabin (Carry-on)

• Availability: Generally, pets are not permitted in the cabin on Pelita Air flights. This option is usually strictly reserved for certified service animals or specific exceptional cases approved by the airline.
• Carrier Dimensions: If an exception is granted, the carrier typically must not exceed 40 x 30 x 20 cm to fit safely under the seat.
• Maximum Weight: The combined weight of the pet and carrier is usually limited to 7 kg.
• Allowed Pet Types: Strictly limited to small domestic dogs or cats, or service animals.
• Restrictions: You must obtain prior approval from the airline's call center before arrival at the airport.

In Cargo Hold (Checked Baggage)

• Method: This is the most common method for travelling with pets on domestic flights. The pet travels on the same flight as you but in a temperature-controlled section of the hold.
• Container Requirements: You must provide an IATA-approved hard-shell kennel that is leak-proof, well-ventilated, and secure.
• Size Limits: The cage must allow the animal to stand up, turn around, and lie down comfortably.
• Weight Limits: The pet and crate are weighed together and are not included in the free baggage allowance; they are charged as excess baggage.
• Documentation: A copy of the health certificate and vaccination records must be attached to the crate.

As Cargo (Freight)

• When Required: Mandatory for very large animals, unaccompanied pets, or when the aircraft hold cannot accommodate the crate size.
• Booking Procedure: Must be arranged through the cargo department (not the passenger reservation system) well in advance of the flight date.
• Special Requirements: The drop-off location is typically at the airport's cargo terminal, separate from the passenger check-in counters.

Required Documentation

• Veterinary Health Certificate: A valid health certificate issued by a veterinarian (Surat Keterangan Kesehatan Hewan) within 3 to 5 days of departure.
• Vaccination Records: Proof of up-to-date vaccinations, specifically for Rabies (validity usually required to be at least 30 days but not more than 1 year old).
• Quarantine Permit: A movement permit from the Agricultural Quarantine Agency (Surat Izin Pengeluaran/Pemasukan) is often required for travel between Indonesian islands.
• Owner's Identification: Copy of the passenger's ID or passport.

Service Costs

• In-Cabin Fee: If permitted, fees are typically charged per sector.
• Cargo Hold Fee: Charged based on the total weight (animal + crate) at the applicable excess baggage rate per kilogram.
• Cargo Freight Fee: Calculated based on the volumetric weight and current cargo tariffs.
• Note: Prices vary by route, for example, fees for a flight to Surabaya may differ from those to Palembang.

Preparation Tips

• Crate Training: Acclimate your pet to their travel crate weeks before the flight to reduce stress.
• Hydration and Feeding: Feed your pet a light meal about 4 hours before departure; do not feed them right before flying to avoid airsickness.
• Comfort Items: Place an absorbent pad and a familiar item, like a t-shirt with your scent, inside the crate.
• Consult a Vet: Ensure your pet is fit to fly and ask about natural calming aids if your pet is anxious (sedation is generally not recommended).

Restrictions

• Prohibited Breeds: Brachycephalic (snub-nosed) animals (like Pugs, Bulldogs, Persians) are often restricted due to respiratory risks.
• Aggressive Animals: Animals showing aggressive behavior will be refused carriage.
• Pregnant Animals: Females in advanced stages of pregnancy are generally not accepted.
• Regional Bans: Be aware that specific destinations, such as Denpasar (Bali), have extremely strict regulations effectively banning the entry or exit of rabies-carrying animals (dogs/cats) to maintain the island's health status. Always check local laws.

Important: Pet travel regulations in Indonesia can change frequently. We strongly recommend contacting Pelita Air's customer service directly or visiting their cargo office at Jakarta Soekarno-Hatta Airport at least 2 weeks before your trip to confirm the latest requirements for your specific route.

Loyalty and Rewards with Pelita Air

Unlike many legacy carriers that operate traditional mileage-based frequent flyer programs, Pelita Air currently takes a different approach to rewarding its passengers. As of now, the airline does not maintain a permanent "miles and points" membership scheme where travelers accumulate credits for every flight flown. Instead, Pelita Air focuses on delivering immediate value through competitive fares, generous baggage allowances, and periodic reward campaigns designed to appreciate its most loyal customers.

The "High Spender" Program

In place of a standard mileage tier system, Pelita Air has introduced initiatives such as the "High Spender" program. This campaign-based reward system is designed to recognize passengers who frequently travel with the airline and book directly through its official digital channels. Rather than redeeming points for seats, top spenders during specific campaign periods are eligible to win significant prizes, which in past editions have included luxury vehicles, motorcycles, and substantial travel vouchers.

To participate in these loyalty initiatives, passengers are typically required to:

• Book Directly: Purchase tickets and ancillary products (like seat selection or extra baggage) via the official website or mobile app.
• Monitor Rankings: Some campaigns feature a "Leaderboard" in the app, allowing participants to track their spending position in real-time.
• Travel Periodically: These programs often run for set periods (e.g., annually or semi-annually), making it a seasonal opportunity for frequent travelers.

Digital Membership and Mobile App

The hub of Pelita Air's passenger experience is its mobile application. While there is no plastic membership card, downloading the "Pelita Air" app essentially serves as your digital membership, unlocking several benefits that enhance the travel experience:

• Exclusive Promos: The app is often the first place where "flash sales" and exclusive fare discounts are released, particularly for popular routes like Jakarta to Surabaya or Denpasar.
• PASFlix Entertainment: Through the app, passengers gain access to "PASFlix," the airline's in-flight entertainment portal. This allows you to stream movies, read magazines, and play games directly on your device during the flight.
• Ease of Management: The app creates a seamless profile for managing bookings, checking in online to avoid airport queues, and purchasing add-ons, all of which contribute to your "High Spender" status during active campaigns.

For tourists planning a trip across Indonesia, we recommend downloading the app prior to departure. Even without a traditional miles program, the direct booking perks and access to onboard entertainment make it a valuable tool for a comfortable journey.

Service Philosophy: The Medium-Service Experience

Pelita Air positions itself uniquely in the Indonesian aviation market as a "Medium Service" airline. This means passengers enjoy a travel experience that bridges the gap between low-cost carriers and full-service airlines. When flying with Pelita Air, you are not just paying for a seat; you are paying for a bundled service that includes checked baggage and in-flight refreshments without the high premiums often associated with legacy carriers. This approach makes it an ideal choice for travelers looking for comfort and value on routes like the popular connection between Jakarta and Denpasar.

Economy Class Comfort

Currently, Pelita Air operates a fleet primarily composed of modern Airbus A320-200 aircraft configured with a single-class Economy cabin. Despite being a single-class layout, the interior is designed to maximize passenger comfort for short to medium-haul flights.

• Seat Configuration: The cabin features a standard 3-3 layout (three seats on the left, three on the right) with a central aisle.
• Seat Pitch and Width: Seats are designed with ergonomic cushioning and offer reasonable legroom, providing a more relaxed environment than typical budget airlines. The upholstery is modern and clean, reflecting the airline's revitalized brand identity.
• Atmosphere: The cabin interior is bright and well-maintained, ensuring a pleasant atmosphere whether you are flying for business to Surabaya or for a vacation in Yogyakarta.

In-Flight Dining

One of the standout features of Pelita Air's medium-service concept is the complimentary meal service. Unlike low-cost carriers where every bottle of water must be purchased, Pelita Air treats its guests to snacks and beverages.

Depending on the duration of the flight, passengers are typically served:

• Snacks: A box containing savory bread or sweet pastries.
• Beverages: A selection of mineral water and other refreshments.

This thoughtful touch ensures that you don't arrive hungry at your destination, whether it's a short hop to Palembang or a longer journey across the archipelago.

In-Flight Entertainment: "PASFlix"

Pelita Air embraces modern technology to keep passengers entertained. Instead of heavy seatback screens, the airline offers a wireless in-flight entertainment system known as PASFlix (often branded in conjunction with their "Starlight" service).

How it works:

• Bring Your Own Device (BYOD): Passengers connect their smartphones or tablets to the aircraft's local Wi-Fi network.
• Content: Once connected, you can stream a variety of movies, listen to music, play games, or read digital magazines directly on your device.
• Recommendation: It is highly recommended to download the Pelita Air mobile app before your flight to ensure seamless access to the entertainment portal. Also, remember to bring your headphones and a fully charged power bank (carried in the cabin, not checked luggage).

Special Services and Assistance

Pelita Air is committed to making air travel accessible and safe for everyone. The airline provides specific services for passengers with special needs, though it is crucial to request these services at the time of booking or at least 24 hours before departure.

• Passengers with Reduced Mobility: Wheelchair assistance is available from the check-in counter to the aircraft door. The cabin crew is trained to assist passengers with stowage of hand luggage and moving to/from the lavatory, though they cannot assist with personal hygiene or eating.
• Expectant Mothers: Pregnant passengers are welcome on board. Those between 32 and 36 weeks of pregnancy are required to present a doctor's medical certificate stating they are fit to fly. Travel is generally not permitted after 36 weeks for safety reasons.
• Infants and Children: Infants (under 2 years old) can travel on an adult's lap with a special infant seat belt provided by the crew. For older children, the friendly cabin crew ensures a welcoming environment.
• Unaccompanied Minors: Policies regarding children traveling alone can vary, so guardians should contact the airline's customer service directly to arrange supervision protocols if available for their specific route, such as flights to Padang or Medan.

Route Network and Key Destinations

Pelita Air focuses on connecting the vast Indonesian archipelago through its primary hub in Jakarta (Soekarno-Hatta International Airport). The airline's network is designed to serve both business professionals and tourists, linking the capital city with major economic centers and popular holiday destinations across the islands of Java, Sumatra, Kalimantan, Sulawesi, and Bali.

The carrier operates high-frequency flights to essential domestic locations. In Java and Bali, travelers can enjoy regular connections to the bustling city of Surabaya, the cultural heartland of Yogyakarta, and the world-famous resort island accessible via Denpasar. For those heading to Sumatra, Pelita Air offers direct routes to key cities such as Palembang, Padang, Pekanbaru, and Medan. Additionally, the network extends to other important regional hubs including Makassar, Balikpapan, and Praya (Lombok).

Internationally, the airline facilitates regional travel with flights connecting Jakarta to Singapore, offering a convenient option for passengers transiting through one of Asia's major aviation gateways.

Popular Routes and Flight Frequencies

The following table lists the most frequent routes operated by Pelita Air, based on recent flight data. These connections highlight the airline's strong presence on key domestic corridors.

Note: Flight frequencies are based on a typical 21-day operational schedule and are subject to seasonal changes.

Planning a trip with Pelita Air offers a convenient way to explore the diverse archipelago of Indonesia. To secure the most competitive fares, especially for popular routes such as the connection from Singapore to Jakarta or flights to Surabaya, it is advisable to book your tickets several weeks in advance. Ticket prices often tend to rise closer to the departure date, so early planning is key to finding the best deals.

Utilizing digital tools can significantly enhance your travel experience. We recommend downloading the Pelita Air mobile app, which allows you to manage your itinerary, check flight schedules, and access exclusive app-only promotions. To save time at the airport, take advantage of the online check-in feature. This service is generally available 24 hours before your scheduled departure, allowing you to secure your boarding pass and bypass long queues at the check-in counters.

Comfort is essential for a pleasant journey, so consider selecting your seat during the initial booking process or via the "Manage My Booking" section on the website. Whether you prefer a window seat for views over Surabaya and Palembang or an aisle seat for easier mobility, choosing early ensures better availability. Additionally, for peace of mind, it is always recommended to purchase comprehensive travel insurance to cover potential flight changes or lost luggage.

Founding and Early Mission

The story of Pelita Air begins in 1963, when it was established as the air service division of Pertamina, Indonesia's state-owned oil and natural gas corporation. In its early years, the airline's primary mission was strictly functional and industrial: to provide vital air transport for the oil and gas sector. Operating in a country composed of thousands of islands with rugged terrain, Pelita Air became the lifeline for remote drilling sites, transporting personnel and equipment to areas that were otherwise inaccessible. In 1970, the division was formally spun off into a separate commercial entity known as PT Pelita Air Service (PAS), allowing it to manage its operations more independently while maintaining its core role in supporting the national energy industry.

Decades of Specialized Aviation

For much of its history, Pelita Air was not known to the general traveling public but was legendary within the aviation and energy sectors. The airline built a reputation for mastering difficult operations, utilizing a diverse fleet of helicopters and fixed-wing aircraft capable of landing on short, unpaved runways in the jungle. This era defined the company's culture of safety and precision. While other airlines competed for tourists, Pelita Air focused on charter flights, VVIP transport for government officials, and specialized logistics, including offshore operations and medical evacuations.

Strategic Shift: Entering the Scheduled Market

The most significant milestone in the airline's modern history occurred in the early 2020s. Following the restructuring of the Indonesian aviation landscape and the need for reliable domestic connectivity, the government mandated Pelita Air to expand beyond charters. In 2022, Pelita Air officially launched its first scheduled commercial flights, marking its transition from a niche charter operator to a public passenger airline. This strategic pivot was designed to stabilize domestic air travel prices and provide high-quality "medium-service" options for travelers flying between major hubs like Jakarta and Denpasar.

Fleet Evolution

Pelita Air's fleet has undergone a dramatic transformation to support its changing mission. Historically, the hangars were filled with robust aircraft suited for industrial work, such as the De Havilland Dash 7, Fokker 100, and various heavy-lift helicopters like the Sikorsky S-76 and Bell 412. With the launch of scheduled commercial services, the airline modernized its approach by acquiring a fleet of Airbus A320-200 aircraft. These narrow-body jets were chosen for their reliability and passenger comfort, forming the backbone of the new route network connecting cities such as Surabaya and Yogyakarta.

Integration and Future Outlook

As part of a broader initiative to strengthen Indonesia's state-owned enterprises, Pelita Air has been integrated into the InJourney ecosystem, a holding company for the aviation and tourism sectors. Recent developments involve closer strategic alignment with other national carriers to optimize routes and reduce operational redundancies. Today, the airline continues to expand its footprint, adding frequent frequencies to destinations like Palembang and Padang, while gradually exploring regional international routes, such as the connection to Singapore. This evolution reflects Pelita Air's successful journey from a specialized industrial tool to a key player in Southeast Asian commercial aviation.