LAM

LAM - Linhas Aéreas de Moçambique stands as the proud flag carrier of Mozambique, connecting the vibrant landscapes of this coastal African nation with the rest of the continent and beyond. With a rich heritage tracing back to the pioneering days of aviation in the 1930s, the airline has evolved into a symbol of national identity and a crucial bridge for commerce and tourism. Whether travelers are heading to the pristine beaches of the Bazaruto Archipelago or the bustling streets of Maputo, LAM offers a genuine taste of Mozambican hospitality from the moment they step on board. As a key player in Southern African aviation, the carrier focuses on bringing people together, fostering regional integration, and showcasing the warmth of the "Pearl of the Indian Ocean."

History and Mission
Originally established as DETA in 1936, the airline is one of the oldest in Africa, rebranding to its current identity, LAM, in 1980. Its primary mission is to provide reliable and efficient air transport that supports the economic development of Mozambique while promoting the country's tourism potential. The airline values hospitality, integrity, and a commitment to serving the diverse needs of its passengers, ranging from business commuters to leisure travelers exploring the country's natural wonders.

Fleet and Connectivity
The airline operates a mixed fleet designed to serve both short-haul domestic hops and longer regional routes efficiently. The fleet typically includes Boeing 737 aircraft for higher-demand routes and Embraer or Bombardier aircraft for regional and domestic connections. This versatility allows LAM to maintain a robust network connecting provincial capitals like Beira, Nampula, and Pemba with the main hub in Maputo, as well as offering key regional links to cities such as Johannesburg, Dar es Salaam, and Harare.

Commitment to Service
LAM serves as a vital lifeline for connectivity within Southern Africa. The airline focuses on maintaining operational standards that align with international norms, continuously working to enhance the passenger experience. By prioritizing the "human touch" in its services, LAM strives to make every journey comfortable and memorable, acting as an ambassador for Mozambican culture in the skies.

Contacting LAM (Mozambique Airlines) in the United Arab Emirates

Travelers in the United Arab Emirates wishing to fly with LAM - Linhas Aéreas de Moçambique (TM) should be aware that the airline manages its operations primarily through its headquarters in Maputo. While there is no direct specific walk-in office address for the general public currently listed for the UAE, support is readily available through the airline's global customer service channels or via authorized local travel agents.

Official Website

For the most secure and direct booking experience, including checking current flight schedules and managing reservations, travelers are advised to use the official global website. It is the primary resource for all up-to-date travel information.

• Official Website: www.lam.co.mz

Contact Information

For inquiries regarding tickets, baggage, or flight changes, passengers in the UAE should contact the Global Customer Service center. Email is often a convenient option for complex queries that do not require immediate resolution.

• Customer Service (Global): +258 21 468 800 (International calling rates apply)
• Ticket Booking (Call Center): +258 83 951 1737
• Email (General Inquiries): callcenter@lam.co.mz
• Email (Reservations): reservas@lam.co.mz

Social Media

LAM maintains an active presence on social media platforms, where passengers can find news, updates, and sometimes informal support.

• Facebook: www.facebook.com/flylam
• Twitter/X: twitter.com/voelam
• Instagram: www.instagram.com/lam_airlines

Local Support Options

Since there is no dedicated walk-in customer service counter available for the general public in the UAE, travelers are encouraged to handle their bookings through the online platforms mentioned above. Alternatively, for in-person assistance with ticketing, passengers may consult with local IATA-accredited travel agencies in Dubai or Abu Dhabi, which can often assist with reservations for international carriers.

Emergency & Support

For urgent matters, such as last-minute flight disruptions, the most reliable method of contact is the 24-hour Global Call Center based in Mozambique.

• 24/7 Call Center Hotline: +258 21 468 800 (International)

Carry-on Baggage Allowance

Passengers flying with LAM - Linhas Aéreas de Moçambique are provided with a hand luggage allowance designed to ensure safety and convenience during the flight. Generally, travelers in Economy Class are permitted to carry one piece of cabin baggage with a maximum weight of 7 kg. Those traveling in Business Class may be entitled to a slightly more generous allowance, depending on the specific aircraft and route. The dimensions of the carry-on bag should typically not exceed 115 cm (the sum of length + width + height), ensuring it fits easily in the overhead compartments.

In addition to the primary carry-on bag, passengers may usually bring one small personal item, such as a handbag, laptop case, or briefcase, which must fit securely under the seat in front of them. Travelers should be aware that on smaller aircraft often used for regional connections, such as the Bombardier Q400 or Embraer jets, overhead storage space is limited. In such instances, the weight limit may be restricted to 5 kg, and larger carry-on items might need to be tagged and stowed in the hold as "Valet Baggage" right before boarding.

Checked Baggage Limits

LAM's checked baggage policy varies significantly depending on the route and fare class, with a distinction between the weight concept and the piece concept. For the majority of domestic and regional flights, the allowance is based on the weight concept. Under this rule, Economy Class passengers are typically allowed to check in luggage with a total combined weight of up to 20 kg. Passengers flying in Business Class generally enjoy a higher allowance of up to 30 kg.

However, for specific international routes (such as intercontinental flights), the airline may apply the piece concept. In these cases, the allowance might include two pieces of luggage, often up to 23 kg each for Economy Class, though this is strictly dependent on the destination and ticket type. Because these rules can vary, it is critical to check the specific baggage allowance indicated on your ticket or e-booking confirmation to avoid surprises at the airport.

Excess Baggage and Fees

If your luggage exceeds the free allowance specified on your ticket, excess baggage fees will apply. Since most domestic and regional routes operate on a weight concept, these charges are typically calculated per kilogram of excess weight. On routes where the piece concept applies, fees are generally charged per additional bag or for overweight individual pieces. It is highly recommended to purchase extra baggage allowance in advance through LAM’s offices or authorized agents, as rates paid at the airport check-in counters are usually higher. For safety reasons, any single piece of luggage weighing more than 32 kg is generally not accepted and must be transported as cargo.

Special Items: Sports Equipment and Instruments

Travelers planning to transport sports equipment—such as golf clubs, diving gear, or surfboards—or large musical instruments should declare these items during the booking process. While smaller items might be counted towards your standard weight allowance, larger or heavier equipment is often subject to a specific handling fee. Musical instruments that are small enough to fit in the overhead bin may be carried as hand luggage, whereas larger instruments, such as cellos, may require the purchase of an extra seat or must be checked as fragile baggage in a suitable hard-shell case.

Restricted and Prohibited Items

Strict safety regulations govern what can be carried on board. Lithium batteries, power banks, and spare batteries for electronic devices must be packed in your carry-on luggage only and are strictly prohibited in checked bags to prevent fire hazards. The cabin is also a restricted zone for sharp objects, tools, and flammable materials. Liquids, gels, and aerosols in hand luggage must adhere to the 100ml rule, stored in a transparent, re-sealable plastic bag. Hazardous materials such as explosives, compressed gases, and flammable liquids are banned from all luggage types.

Tips for Efficient Packing

To ensure a smooth journey, weigh your bags at home before leaving for the airport to stay within your assigned limit, whether it is 20 kg or 30 kg. Use soft-sided luggage if possible, as it is easier to stow in tighter spaces, and always label your bags clearly with your contact details. Keep essential items like medication, travel documents, and valuables in your personal hand luggage so they remain with you at all times. If your itinerary involves a mix of international and domestic flights, pack according to the most restrictive baggage rule to avoid potential excess fees.

Pet Travel Guide for LAM - Linhas Aéreas de Moçambique

LAM - Linhas Aéreas de Moçambique understands that pets are part of the family and welcomes them on board, ensuring their safety and comfort throughout the journey. Whether traveling domestically within Mozambique or on regional routes, the airline offers specific services to accommodate cats and dogs, subject to aircraft availability and strict safety regulations.

Transport Options

In Cabin (Carry-on)

Small pets may travel in the passenger cabin with their owners, provided they remain in their carriers for the entire duration of the flight. This option is subject to limited capacity per aircraft.

• Carrier Dimensions: Must fit securely under the seat in front of you (typically approx. 40×30×20 cm, soft-sided recommended).
• Maximum Weight: Generally up to 5–7 kg (including the weight of the carrier/bag), depending on the aircraft type.
• Allowed Pet Types: Primarily domestic cats and small dogs.
• Restrictions: The animal must be able to stand, turn around, and lie down comfortably; only one pet is usually allowed per passenger.

In Cargo Hold (Checked Baggage)

Pets that exceed the size or weight limits for cabin travel must be transported in the cargo hold as checked baggage (AVIH). The hold is pressurized but temperature conditions must be considered.

• Container Requirements: IATA-compliant hard plastic or fiberglass crates with secure locking mechanisms and adequate ventilation on multiple sides.
• Weight and Size Limits: Determined by the cargo door dimensions of the specific aircraft (especially smaller regional planes).
• Temperature Restrictions: Travel may be restricted during periods of extreme heat or cold to ensure animal safety.
• Documentation: Containers must be clearly labeled with "Live Animal" stickers and the owner's contact details.

As Cargo (Freight)

For very large animals, unaccompanied pets, or when traveling to countries with strict manifest cargo requirements, animals must be shipped via the airline's cargo department.

• When Required: For animals weighing over the checked baggage limit (often >32 kg total) or for commercial shipments.
• Special Requirements: Requires a specialized airway bill and handling by freight agents.
• Booking Procedure: Must be arranged well in advance through LAM Cargo services or a specialized pet shipper.

Required Documentation

Travelers must present valid originals of all necessary health and legal documents at check-in. Requirements may vary based on the destination.

• Veterinary Passport: Up-to-date health record identifying the pet.
• Health Certificate: Issued by a licensed veterinarian, typically valid for 10 days prior to travel.
• Vaccination Records: Must include a valid Rabies vaccination certificate (administered at least 30 days and not more than 12 months before flight).
• International Certificates: Import permits or sanitary certificates required by the destination country (e.g., Mozambique or South Africa).

Service Costs

Transporting pets incurs additional fees which are not included in the standard baggage allowance. Costs depend on the method of transport and route.

• In-Cabin Fee: Charged as a fixed rate or excess baggage fee (prices vary by zone).
• Cargo Hold Fee: Typically calculated based on the total weight (animal + crate) or as a fixed excess baggage piece rate.
• Note: Fees are subject to change; always confirm the exact amount at the time of booking.

Preparation Tips

Proper preparation ensures a smoother journey for your pet and reduces travel-related anxiety.

• Carrier Requirements: Purchase the crate weeks in advance to let the pet get used to it.
• Feeding: Feed a light meal approximately 4 hours before the flight to prevent motion sickness; do not feed right before flying.
• Stress Reduction: Place a familiar blanket or toy inside the crate; sedation is generally not recommended without vet approval.

Restrictions

To ensure safety, LAM enforces restrictions on certain types of animals and breeds.

• Prohibited Breeds: Brachycephalic (snub-nosed) breeds (e.g., Pugs, Bulldogs, Persians) may be restricted due to respiratory risks.
• Prohibited Animals: Reptiles, rodents, and wild animals are generally not accepted as baggage.
• Exceptions: Certified Service Animals (SVAN) assisting passengers with disabilities may travel in the cabin free of charge with prior approval.

Important: Pet policies are subject to operational changes and aircraft type. You are strongly advised to contact LAM - Linhas Aéreas de Moçambique or your travel agent directly at least 48 hours before your flight to reserve space for your pet and confirm current requirements.

Loyalty Program: Flamingo Club

Flamingo Club is the frequent flyer program of LAM - Linhas Aéreas de Moçambique, designed to reward loyal passengers with exclusive benefits and travel privileges. By earning miles on every flight, members can unlock a range of rewards that enhance their travel experience across the airline's domestic and regional network.

Membership Tiers

The program is structured into three main levels, with benefits increasing as members accumulate more miles:

• Flamingo Classic: The entry-level tier allowing members to start earning miles immediately upon enrollment.
• Flamingo Plus: The intermediate tier offering bonus miles on flights and priority status on reservation waitlists.
• Flamingo Gold: The premium tier providing exclusive perks like business class lounge access, priority check-in, and extra baggage allowance.

Earning Miles

Members can accumulate miles through various travel activities and partnerships:

• Flights: Earn miles based on the distance flown and the booking class on all scheduled LAM flights.
• Route Bonuses: Specific regional or international routes may offer higher mileage accrual rates.
• Partners: Collect points through select hotel chains, car rental agencies, and other service partners.
• Promotions: Take advantage of seasonal offers that grant double or triple miles for limited periods.

Redeeming Miles

Accumulated miles can be exchanged for valuable travel rewards:

• Award Flights: Redeem miles for free tickets to any destination within the LAM network.
• Class Upgrades: Use miles to upgrade a ticket from Economy to Business Class for added comfort.
• Excess Baggage: Pay for additional luggage weight using your miles instead of cash.
• Change Fees: In some cases, miles can be used to cover penalties for changing flight dates.

Alliance Membership

LAM - Linhas Aéreas de Moçambique operates independently of the major global airline alliances (such as Star Alliance or SkyTeam). However, the airline maintains:

• Interline Agreements: Partnerships with regional and international carriers to facilitate smoother connections.
• Code-Share Partners: Cooperation with select airlines to expand route reach, though miles are primarily earned on LAM metal.

How to Join

Becoming a member of the Flamingo Club is simple and free for all travelers:

• Online Registration: Sign up instantly through the official LAM website to receive a membership number.
• Paper Application: Fill out a form at any LAM sales office or check-in counter to receive a temporary card.

Service Classes and Onboard Experience

LAM - Linhas Aéreas de Moçambique is a full-service carrier that prides itself on offering authentic Mozambican hospitality. Unlike many low-cost carriers in the region, LAM provides an inclusive travel experience where essential services are often complimentary. The airline typically operates a two-class configuration on its jet aircraft, consisting of Economy Class and Business Class (often referred to as Executive Class). Travelers should note that due to the regional nature of the fleet, a separate First Class cabin is not available.

Economy Class

Economy Class is designed to provide a practical and comfortable journey for both domestic commuters and regional travelers. It offers good value with a focus on essential comforts.

• Seating: Passengers are seated in standard ergonomic seats. On jet aircraft like the Boeing 737 and Embraer 190, the layout is typically 3-3 or 2-2, offering adequate legroom for short to medium-haul flights. On the smaller Bombardier Q400 turboprops used for short domestic hops, the cabin is intimate with a 2-2 configuration.
• Services: Economy fares generally include a generous checked baggage allowance and complimentary in-flight catering, distinguishing LAM from budget competitors.

Business Class (Executive)

For passengers seeking extra comfort, privacy, and efficiency, the Business Class cabin offers an elevated level of service tailored to business professionals and leisure travelers desiring a premium experience.

• Priority Services: The experience begins on the ground with dedicated check-in counters, priority baggage handling, and access to airport lounges (such as the Flamingo Lounge in Maputo) where available.
• Seating Comfort: On Boeing 737 aircraft, Business Class features wider recliner seats in a spacious 2-2 configuration, providing more personal space and legroom. On smaller regional jets, the premium cabin is located at the front, ensuring a quieter environment and quicker disembarkation.
• Exclusive Amenities: Passengers enjoy enhanced privacy, a dedicated cabin crew member, and a selection of newspapers or reading materials.

In-Flight Meals and Beverages

One of the highlights of flying with LAM is the complimentary catering service provided on almost all flights, regardless of the travel class. The airline takes pride in serving quality food that often reflects local tastes.

• Economy Dining: Depending on the flight duration and time of day, passengers are served either a light snack (such as fresh sandwiches or pastries) or a hot meal on longer regional routes. A selection of soft drinks, juices, water, coffee, and tea is always available.
• Business Dining: Executive Class passengers are treated to premium meal service, featuring multi-course options served on porcelain tableware. The beverage selection is more extensive, typically including a range of South African wines, beers, and spirits.

Entertainment and Connectivity

Given that LAM operates primarily short to medium-haul flights within Southern Africa, the in-flight entertainment options are traditional rather than digital.

• Reading Material: The airline’s in-flight magazine, "Índico", is available in seat pockets. It features engaging articles about Mozambican culture, tourism destinations, and lifestyle, published in both Portuguese and English.
• Digital Entertainment: Most aircraft in the fleet are not equipped with personal seatback screens or Wi-Fi streaming systems. Passengers are highly encouraged to bring their own tablets, smartphones, or books to stay entertained during the flight.

Special Services

LAM is committed to making air travel accessible and convenient for all passengers, offering a range of special services that can be requested at the time of booking.

• Families and Children: Families traveling with infants generally receive priority boarding. Unaccompanied Minors (UM) services are available for children traveling alone, ensuring they are escorted and supervised from check-in until they are handed over to the designated guardian at the destination.
• Passengers with Reduced Mobility: Wheelchair assistance (WCHR) and support for passengers with disabilities are available. Requests for special assistance should be made at least 48 to 72 hours in advance to ensure ground staff are prepared.
• Special Dietary Requirements: For passengers with specific dietary needs (such as diabetic, vegetarian, or religious meals), special meals can be ordered in advance, particularly for Business Class or longer regional flights.

Destinations and Route Network

LAM - Linhas Aéreas de Moçambique operates a focused and vital route network centered around its primary hub at Maputo International Airport (MPM). While the airline does not currently operate direct flights to the United Arab Emirates, travelers from Dubai or Abu Dhabi can seamlessly access LAM's extensive domestic and regional network by connecting through major African gateways such as Johannesburg or Dar es Salaam. From Maputo, the airline provides essential links to Mozambique's key provincial capitals, coastal resorts, and business centers, ensuring reliable connectivity across the country and Southern Africa.

Securing the best flight options with LAM (TM) often requires a bit of forward planning. To find the most competitive fares, it is generally advisable to book your tickets at least 3 to 4 weeks in advance. Prices tend to rise as the departure date approaches, particularly for popular routes connecting major cities in Mozambique and the surrounding region. If your travel dates are flexible, try searching for flights mid-week, as fares on Tuesdays and Wednesdays are often lower than those on weekends.

Finding deals and promotions is easier if you stay connected with the airline's digital channels. Signing up for the LAM newsletter or following their official social media accounts is a great way to receive alerts about flash sales or seasonal discounts. Additionally, using flight comparison tools can help you spot price drops and identify the most cost-effective travel periods for your specific itinerary.

To save time at the airport, take advantage of online check-in. This service typically opens 24 to 48 hours before departure and allows you to confirm your presence on the flight, select your seat, and print your boarding pass or save it to your mobile device from the comfort of your home or hotel. This is especially helpful for avoiding long queues at the check-in counters.

When it comes to seat selection, booking early or checking in online as soon as the window opens gives you the best chance of securing your preferred spot. whether you prefer a window seat to admire the African landscapes or an aisle seat for easier mobility. If you have specific needs, such as extra legroom, check the airline's website for available upgrades during the booking process.

For a worry-free journey, purchasing comprehensive travel insurance is highly recommended. Unexpected events such as flight delays, cancellations, or lost luggage can happen, and having adequate coverage ensures you are protected against unforeseen expenses. Make sure your policy covers international travel and any specific activities you plan to undertake during your trip.

Finally, ensure you utilize mobile tools for a smoother experience. While managing your booking via the official website is standard, checking for a mobile app or ensuring your contact details are updated in your reservation allows you to receive real-time notifications regarding gate changes or schedule updates directly to your phone.

History and Development

The Origins: The DETA Era
The aviation history of Mozambique is deeply rooted in the establishment of DETA (Direcção de Exploração de Transportes Aéreos) in August 1936. Founded as a division of the specialized Ports and Railways services, DETA stands as one of the pioneers of commercial aviation on the African continent. In its formative years, the carrier operated a modest fleet of small propeller aircraft, such as the De Havilland Dragon Rapide and Junkers Ju 52. These early operations created the first essential air bridges across the vast and geographically diverse territory, laying the logistical foundation for connecting remote coastal towns with the growing capital.

Birth of a National Carrier
A transformative milestone occurred in 1980 when the airline was restructured and rebranded as LAM - Linhas Aéreas de Moçambique. This change marked the beginning of a new chapter, establishing the airline as a distinct national flag carrier and a symbol of Mozambican identity. The restructuring was not merely cosmetic; it signaled a strategic shift towards modernization and the adoption of international service standards, positioning the company to better serve both the domestic population and the growing number of international visitors.

Fleet Evolution
Over the decades, the airline's fleet has undergone a dramatic evolution to meet changing passenger needs and economic realities. Transitioning from the piston-engine aircraft of the 1930s, LAM confidently entered the jet age, adopting the Boeing 737 series as the reliable backbone of its operations. At various points in its history, the carrier also operated wide-body aircraft, such as the McDonnell Douglas DC-10 and Boeing 767, to service long-haul routes to Europe. In the modern era, the fleet strategy has pivoted towards versatility and fuel efficiency, incorporating Embraer 190 jets and Bombardier Q400 turboprops, which are perfectly suited for the airline's mix of short domestic hops and medium-haul regional flights.

Expansion and Connectivity
LAM has historically played a vital role in overcoming Mozambique's challenging geography, which stretches extensively along the Indian Ocean coast. The airline's network development prioritized linking the north and south, ensuring that key provincial capitals like Beira, Nampula, and Pemba remained accessible from Maputo. Beyond domestic borders, the airline successfully launched and sustained critical regional routes to major economic hubs including Johannesburg, Dar es Salaam, and Harare. These connections have been instrumental in fostering tourism and trade within the Southern African Development Community (SADC).

Modern Developments and Innovation
In recent years, LAM has focused intensely on aligning its operations with global best practices. A significant achievement in its modern development was the attainment of the IOSA (IATA Operational Safety Audit) certification, a benchmark that underscores the airline's commitment to rigorous safety and maintenance standards. The company has also embraced digital innovation, upgrading its booking platforms and check-in systems to offer a seamless experience for tech-savvy travelers. Today, LAM continues to adapt through strategic management initiatives and fleet renewal plans, ensuring it remains a robust bridge between Mozambique and the world.