LATAM Brasil

Imagine soaring over the vibrant landscapes of South America with an airline that truly embodies the rhythmic spirit and warmth of the continent. LATAM Brasil, formerly known as TAM Airlines, stands as the largest and most prominent subsidiary of the prestigious LATAM Airlines Group, serving as a vital bridge between Brazil and the rest of the world. From its bustling hub in São Paulo, this carrier offers an unparalleled gateway to the diverse regions of the Amazon, the beaches of Rio, and beyond, blending modern aviation efficiency with a distinctively Latin touch.

Connecting the World to Brazil

As a key member of the leading airline group in Latin America, LATAM Brasil operates with a clear mission: to connect people safely, consistently, and with attention to detail. The airline boasts a robust network that covers the vast majority of Brazilian territory, ensuring vital connectivity for business and leisure travelers alike. Internationally, it serves major cities across North America, Europe, and Africa, making it a top choice for trans-Atlantic and regional travel.

Modern Fleet and Onboard Experience

The carrier maintains a diverse and modern fleet designed to suit routes of varying lengths. For domestic and regional flights, passengers typically fly on the reliable Airbus A320 family aircraft. For long-haul international journeys, LATAM Brasil utilizes wide-body giants like the Boeing 777 and Boeing 767, and increasingly the cutting-edge Boeing 787 Dreamliner. Passengers in the Premium Business cabins enjoy lie-flat seats and curated menus that highlight South American cuisine and wines.

Commitment to Safety and Excellence

Safety is a non-negotiable core value for the airline. LATAM Brasil fully complies with the rigorous standards of the IATA Operational Safety Audit (IOSA), ensuring global best practices in all operations. The airline has received numerous accolades for its service and operational excellence, frequently being recognized as one of the top carriers in South America by industry organizations. Their loyalty program, LATAM Pass, is also highly regarded, offering travelers extensive opportunities to earn and redeem miles across a global network.

As LATAM Brasil does not currently maintain a dedicated local headquarters or operational hub directly within the United Arab Emirates, the most efficient way for travelers in the region to get assistance is through their global digital channels and international customer service centers. For flights operated in partnership with other carriers (such as Emirates or Qatar Airways) departing from Dubai or Abu Dhabi, ground services at the airport are typically handled by the operating partner.

Official Website

For the most up-to-date information, booking management, and flight status, travelers in the UAE should use the global English version of the official website:

• www.latamairlines.com/us/en

Contact Information

Since there is no direct local phone line for LATAM Brasil in the UAE, it is recommended to contact their English-speaking support teams via the international or United States contact centers. VoIP services (like Skype) can be useful for making these international calls.

• Official Website: www.latamairlines.com
• International Customer Service (English): +1 866 435 9526 (US Toll-Free / International)
• Alternate International Support: +56 2 2579 8832 (Global Support Center in Chile)
• Ticket Booking & Changes: Available 24/7 via the "My Trips" section on the website.
• Mobile App: LATAM Airlines (Available on iOS and Android) – Ideal for check-in and digital boarding passes.

Social Media

For quick updates or to send direct messages for support, the airline’s global social media channels are highly responsive:

• Facebook: facebook.com/LATAMAirlines
• Twitter / X: @LATAMAirlines
• Instagram: @latamairlines
• LinkedIn: LATAM Airlines Group

Local Offices in United Arab Emirates

• City Offices: Currently, LATAM Brasil does not operate a walk-in customer service office in Dubai or Abu Dhabi. All inquiries should be directed to the online help center or phone support.
• Airport Desks: LATAM Brasil does not fly its own aircraft to UAE airports (DXB/AUH). For code-share flights connected to LATAM tickets (e.g., flying with Emirates to São Paulo), please visit the check-in counters of the operating carrier (e.g., Emirates) at the airport.

Emergency & 24/7 Support

• Online Help Center: The "Help Center" on the official website acts as a 24/7 self-service portal for filing claims, tracking baggage, or requesting refunds.
• Global Contact Center: The +1 866 435 9526 line operates 24/7 to assist with urgent travel disruptions.

Preparing for your journey with LATAM Brasil requires a good understanding of their baggage policies to ensure a smooth experience from check-in to arrival. Whether you are heading to the vibrant streets of Rio de Janeiro or exploring the Amazon, packing correctly can save you time and potential fees. Here is a comprehensive guide to what you can bring on board.

Carry-On Baggage Allowances

LATAM Brasil allows passengers to bring essential items into the cabin, but strict size and weight limits apply to ensure safety and comfort for everyone.

• Personal Item: Every passenger is allowed one personal item, such as a purse, laptop bag, or small backpack. This item must fit under the seat in front of you and should not exceed the dimensions of 45 x 35 x 20 cm (17.7 x 13.8 x 7.9 inches).
• Carry-On Bag: In addition to the personal item, you may bring one carry-on bag to store in the overhead compartment. The maximum dimensions are 55 x 35 x 25 cm (21.6 x 13.8 x 9.8 inches), including pockets, wheels, and the handle.
• Weight Limits:
  • Economy Class: The maximum weight for the carry-on bag is typically 10 kg (22 lb).
  • Premium Business & Premium Economy: Passengers in these cabins enjoy a higher allowance, usually up to 16 kg (35 lb).

If your carry-on baggage exceeds these limits, it may need to be checked at the gate, potentially incurring an additional cost.

Checked Baggage Limits

Your checked baggage allowance depends heavily on the fare category you purchased (e.g., Promo, Light, Plus, or Top) and your route. It is always best to verify your specific ticket details, but the general rules are as follows:

• Standard Weight: A standard checked bag must not exceed 23 kg (50 lb).
• Dimensions: The total linear dimensions (length + width + height) must not exceed 158 cm (62 inches).
• Allowances by Fare:
  • Basic/Promo Fares: These often do not include a free checked bag. You can purchase baggage allowance in advance through the website for a lower rate than at the airport.
  • Plus/Top Fares: These typically include one or two pieces of checked baggage.
  • Premium Business: Passengers usually receive a generous allowance of up to three pieces of baggage, each weighing up to 23 kg.

Excess Baggage Fees

If you plan to travel with more than the standard allowance, be prepared for excess baggage fees. Charges apply for:

• Overweight Bags: Bags weighing between 23 kg and 32 kg (50–70 lb) incur a fee. For safety reasons, no single bag weighing more than 32 kg (70 lb) will be accepted as checked luggage; it must be sent as cargo.
• Oversized Bags: Luggage exceeding 158 linear cm (up to a maximum of 300 cm) is subject to an oversize fee.
• Extra Pieces: Bringing more bags than your fare allows will result in a "per piece" charge.

Special Items

LATAM Brasil accommodates travelers with special equipment, provided it is packed correctly.

• Sports Equipment: Items like surfboards, bicycles, and golf clubs can be transported. If they fall within the standard weight and size limits, they may count as part of your checked baggage allowance. If they exceed these limits, special fees apply. Always loosen handlebars and remove pedals for bicycles.
• Musical Instruments: Small instruments (like violins or flutes) can be carried on board as your carry-on bag if they fit within the dimensions. Larger instruments (like cellos) may require purchasing an extra seat or must be checked as special luggage in a hard-shell case.

Restricted and Prohibited Items

To ensure flight safety, certain items are strictly regulated:

• Lithium Batteries: Spare lithium batteries and power banks must only be packed in your carry-on luggage. They are strictly prohibited in checked bags due to fire risk.
• Liquids (Carry-On): For international flights, liquids, gels, and aerosols must be in containers of 100 ml (3.4 oz) or less, placed inside a transparent, resealable plastic bag.
• Prohibited Everywhere: Explosives, flammable gases, corrosives, and other hazardous materials are forbidden in both carry-on and checked luggage.

Tips for Efficient Packing

Maximize your space and minimize stress with these simple tips:

• Weigh Before You Go: Use a portable luggage scale at home to ensure your bags are under the 23 kg limit, avoiding repacking at the check-in counter.
• Label Everything: Attach a sturdy tag with your name, phone number, and email to every bag. Placing a copy of your itinerary inside the bag is also a smart backup.
• Secure Your Items: If you are transporting fragile items or liquids in checked bags, wrap them in soft clothing or bubble wrap to prevent damage during handling.
• Check Partner Rules: If your journey from the UAE involves a connection with another airline (like Emirates or Qatar Airways), check the baggage rules of the operating carrier for the first leg of your trip, as their policies may differ.

Pet Travel Policy

LATAM Brasil understands that pets are part of the family, and the airline strives to make traveling with small cats and dogs as safe and comfortable as possible. Whether your furry companion joins you in the cabin or travels in the hold, the airline strictly adheres to international safety standards to ensure their well-being throughout the journey.

Important Note for UAE Travelers

For passengers beginning their trip in the United Arab Emirates (e.g., from Dubai or Abu Dhabi), please be aware that flights connecting to LATAM Brasil hubs are typically operated by partner airlines (such as Emirates or Qatar Airways). In these cases, the operating carrier's pet policy applies for the initial segments of your journey. We strongly recommend verifying the specific rules of the airline operating your first flight, as they may differ significantly regarding weight limits, container sizes, and breed restrictions.

Transport Options

In Cabin (Carry-on)

• Allowed Pet Types: Small dogs and cats are welcomed in the cabin if they meet behavior and size criteria.
• Carrier Dimensions:
  • Soft Carriers: Must not exceed 36 x 33 x 23 cm (length x width x height).
  • Rigid Carriers: Must not exceed 36 x 33 x 19 cm to ensure they fit safely under the seat.
• Maximum Weight: The total weight of the animal plus the carrier must not exceed 7 kg (15 lb).
• Comfort Conditions: Your pet must be able to stand up, turn around, and lie down naturally inside the carrier without touching the roof or sides.

In Cargo Hold (Checked Baggage)

• General Acceptance: Larger dogs and cats that do not fit in the cabin can generally travel in the hold on LATAM-operated flights, provided they travel on the same flight as the passenger.
• Route Restrictions: Please note that the transport of pets in the hold is subject to route-specific suspensions. Currently, the transport of dogs in the hold is suspended for flights to or from the United States. Always check the latest alerts on the official website before booking.
• Container Requirements: Pets must travel in a rigid, IATA-compliant crate (fiberglass or plastic) equipped with a secure metal door and adequate ventilation.
• Weight Limits: The service generally accepts pets up to 45 kg (99 lb) including the crate, although this may vary by aircraft type.

Service Dogs and Emotional Support Animals

• Service Dogs: Trained service dogs assisting passengers with disabilities are accepted in the cabin free of charge on all routes, provided proper documentation is submitted in advance.
• Emotional Support Animals (ESAN): Acceptance of emotional support animals is highly restricted. They are currently only accepted on specific routes (e.g., flights to/from Mexico or domestic flights within Colombia). On other international routes, emotional support animals must travel as pets in the cabin or hold, subject to standard fees and container rules.

Required Documentation

• Health Certificate: A veterinary health certificate issued typically within 10 days of the flight is mandatory.
• Vaccinations: A valid anti-rabies vaccination record (administered at least 30 days prior to travel and less than 12 months old) is required.
• International Papers: An International Veterinary Certificate (CVI) or equivalent is needed for crossing borders. Brazil has specific entry requirements that must be met before arrival.

Service Costs

Fees for traveling with pets vary based on the route and travel date. As a general guideline:

• Fee Range: Costs typically range from $50 to $250 USD per segment.
• Variation: Prices are generally lower for domestic flights within Brazil and higher for international routes. Charges are subject to exchange rates and taxes at the time of payment.

Restrictions

• Prohibited Breeds: To ensure animal safety, Brachycephalic (snub-nosed) dogs and cats (such as Bulldogs, Pugs, and Persian cats) are often prohibited from traveling in the hold due to respiratory risks.
• Other Animals: Rodents, reptiles, and wild animals are not accepted as baggage.

Preparation Tips

• Acclimatization: Allow your pet to get used to their carrier weeks before the trip to reduce stress.
• Feeding: Feed your pet a light meal 4-6 hours before departure; avoid feeding them right before the flight to prevent nausea.
• Consultation: Always consult your veterinarian before travel. Sedation is generally discouraged as it can inhibit breathing at high altitudes.

Unlock Rewards with LATAM Pass

Enhance your travel experience with LATAM Pass, the official loyalty program designed to reward frequent flyers with exclusive benefits and seamless connectivity across South America and the world. Whether you are exploring the Amazon or traveling for business, this program allows you to turn every mile into valuable points for future adventures and premium services.

Membership Tiers and Benefits

As you fly more frequently, you ascend through the elite status levels, unlocking progressively superior perks:

• LATAM Pass (Entry Level): Free membership allowing you to accumulate points and redeem rewards immediately.
• Gold: Enjoy priority check-in, priority baggage handling, and one extra checked bag.
• Gold Plus: Includes all Gold benefits plus priority boarding and free seat selection.
• Platinum: Access to VIP lounges, cabin upgrades, and priority luggage delivery.
• Black: Top-tier priority for upgrades, unlimited seat selection, and personalized support.
• Black Signature: The highest status offering exclusive special services and guaranteed seat availability.

Ways to Earn Points

Accumulating points is straightforward and goes beyond just flying on LATAM aircraft:

• LATAM Flights: Earn points based on the ticket price (minus taxes) and your membership multiplier.
• Partner Airlines: Collect points when flying with partners like Emirates, Qatar Airways, and Delta Air Lines.
• Hotels and Cars: Earn points on bookings made with partners such as Booking.com and Rentalcars.com.
• Everyday Purchases: Accumulate points through financial partners and co-branded credit cards (availability varies by region).

Redeeming Your Points

Your points open the door to a variety of travel rewards and experiences:

• Flight Tickets: Redeem points for flights to over 140 destinations within the LATAM network.
• Partner Awards: Use points to book flights with partner airlines globally.
• Cabin Upgrades: Upgrade to Premium Economy or Premium Business on eligible flights.
• Travel Extras: Pay for seat selection or additional baggage using your accumulated points.

Strategic Partnerships

LATAM Brasil is not currently a member of a traditional global alliance (like Oneworld or Star Alliance), but it maintains a robust network of bilateral partnerships:

• Global Partners: Strong strategic alliance with Delta Air Lines for extensive connectivity in the Americas.
• Regional Relevance: Code-share agreements with Emirates and Qatar Airways facilitate seamless travel from the UAE.
• Other Partners: Cooperation with carriers like Iberia, Qantas, and Japan Airlines expands your reach worldwide.

How to Join

Starting your journey with LATAM Pass is simple and cost-free:

• Online Registration: Visit the official LATAM Airlines website and complete the enrollment form in the "LATAM Pass" section.
• Instant Membership: Receive your frequent flyer number immediately via email to start earning points on your very next booking.

Flying with LATAM Brasil offers more than just transportation; it provides a genuine introduction to the warmth and hospitality of South America. For travelers arriving from the United Arab Emirates via partner airlines, stepping onto a LATAM aircraft marks the beginning of a regional immersion. Whether you are embarking on a long-haul journey across the Atlantic or hopping between Brazilian cities, the airline’s service classes are designed to prioritize comfort and efficiency.

Premium Business: A Superior Experience

On long-haul international flights (typically operated by Boeing 777 or 787 aircraft), the Premium Business cabin creates a sanctuary for rest and privacy. The seats recline a full 180 degrees into comfortable lie-flat beds, allowing passengers to arrive at their destination refreshed. The cabin layout is designed to maximize personal space, often featuring direct aisle access for every passenger on newer aircraft.

• Comfort: Soft duvets, plush pillows, and noise-canceling headphones are standard.
• Amenity Kits: Passengers receive eco-friendly travel kits featuring sustainable cosmetics and travel essentials.
• Dining: The onboard menu is a culinary journey, curated by renowned chefs to highlight Latin American ingredients. This is paired with an award-winning wine list selected by a master sommelier.

Premium Economy: Extra Space and Priority

For regional international flights within South America (operated mainly by the Airbus A320 family), Premium Economy offers an elevated level of service. This class is ideal for business travelers or those seeking extra convenience on routes between countries without the full Business Class price tag.

• Seating: Located in the first rows of the cabin, these seats offer extra legroom. On many narrow-body aircraft, the middle seat is blocked to provide additional personal space and privacy.
• Perks: Enjoy priority check-in, boarding, and baggage handling to speed up your journey through the airport.
• Service: An exclusive onboard snack and beverage service sets this class apart from the main cabin.

Economy Class: Comfort and Value

LATAM’s Economy Class is designed to be modern and functional. The seats feature adjustable headrests and an ergonomic recline to enhance comfort on longer journeys. For domestic flights and international economy routes where travelers need a bit more room to stretch out, LATAM+ Seats are available for purchase. These specific seats offer greater legroom and reserved overhead bin space near the front of the cabin, serving as the primary upgrade option for domestic travel.

In-Flight Entertainment: LATAM Play

Boredom is not an option thanks to the LATAM Play platform. Depending on the aircraft, passengers can access entertainment via individual seat-back screens or stream content directly to their personal devices (smartphones, tablets, or laptops).

• Content: The library includes over 150 movies, hundreds of TV show episodes, music, and games.
• Connectivity: Many aircraft are equipped with Wi-Fi for messaging and browsing (packages available for purchase).
• Interactive Map: Track your flight path in real-time as you soar over the Amazon or the Andes.

Dining and Beverages

Hospitality is central to the LATAM experience. Meal services vary by route length but always aim to satisfy.

• International Long-Haul: A full meal service is provided, including a choice of hot main courses, salads, and desserts. Complimentary beverages, including wines and spirits, are available.
• Domestic and Regional: On flights within Brazil, the airline focuses on providing a complimentary snack and beverage service to all passengers. The offering typically includes savory snacks, cookies, and a selection of soft drinks, water, and coffee, replacing the previous buy-on-board model on most routes.

Special Assistance Services

LATAM Brasil is committed to making travel accessible and safe for everyone. A range of special services can be requested in advance to ensure a smooth journey.

• Unaccompanied Minors: A dedicated service provides supervision for children traveling alone, ensuring they are guided safely from check-in to their guardian at the destination.
• Passengers with Reduced Mobility: Wheelchair assistance and support for boarding and deplaning are available. It is recommended to request this at least 48 hours before departure.
• Special Meals: For medical or religious dietary requirements (such as diabetic, gluten-free, or kosher meals), requests can be made through the "My Trips" section on the website in advance of international flights.
• Expectant Mothers: Specific guidelines ensure the safety of pregnant travelers; medical certificates may be required depending on the stage of pregnancy.

LATAM Brasil connects passengers to a vast network from its primary hub at São Paulo–Guarulhos International Airport. As the leading carrier in the region, it offers extensive coverage across Brazil and South America, while also providing vital long-haul links to major cities in North America, Europe, and Africa. For travelers arriving from the United Arab Emirates via partner airlines, São Paulo serves as the perfect gateway to explore the continent.

Domestic Network: Discovering Brazil

With one of the most comprehensive domestic networks in the country, LATAM Brasil makes it easy to reach Brazil's most iconic landscapes, from tropical beaches to the depths of the rainforest. Popular destinations include:

• Rio de Janeiro: Famous for Copacabana beach and the Christ the Redeemer statue.
• Salvador: The cultural heart of Afro-Brazilian heritage and colonial architecture.
• Foz do Iguaçu: Home to the breathtaking Iguaçu Falls on the border with Argentina.
• Fortaleza: A gateway to the spectacular dunes and beaches of the northeast.
• Manaus: The primary starting point for expeditions into the Amazon Jungle.
• Brasília: The futuristic capital known for its unique modernist architecture.

International Connectivity

Beyond Brazil, the airline connects travelers to key global business and leisure hubs. The international network is designed to facilitate seamless travel across borders:

• South America: Frequent flights to capitals such as Buenos Aires (Argentina), Santiago (Chile), Lima (Peru), and Bogotá (Colombia).
• North America: Direct services to major US cities including Miami, Orlando, New York, and Boston.
• Europe: Transatlantic connections to Lisbon, Madrid, London, Paris, Frankfurt, and Rome.
• Africa: A direct link across the South Atlantic to Johannesburg (South Africa).

Planning a journey with LATAM Brasil is the first step toward exploring the vibrant landscapes of South America. To ensure a smooth experience and secure the best value for your money, it is advisable to book your tickets well in advance. Generally, reserving your flight 2 to 3 months prior to your intended travel date can help you find significantly lower fares compared to last-minute bookings.

To uncover the best deals and promotions, consider subscribing to the airline's newsletter or following their official social media channels where flash sales are often announced. Joining the loyalty program is another excellent way to stay informed about exclusive offers and earn points that can be redeemed for future travel or upgrades.

Streamline your airport experience by taking advantage of online check-in. This service typically opens 48 hours before your scheduled departure, allowing you to confirm your details and download your digital boarding pass. This simple step helps you avoid long queues at the airport counters.

When it comes to comfort, reviewing the seat selection options during booking is key. While standard seats are available, you might consider upgrading to seats with extra legroom for long-haul flights. Keep in mind that choosing your seat in advance may incur a fee, but it guarantees you sit with your travel companions.

Travel insurance is always a wise investment, especially for international trips. It provides essential coverage for unforeseen circumstances such as flight cancellations, luggage issues, or medical emergencies, ensuring you can travel with peace of mind.

Finally, make sure to download the LATAM mobile app before you fly. It is a versatile tool that lets you manage your itinerary, receive real-time flight status updates, and access the LATAM Play in-flight entertainment system directly on your personal device.

From Regional Air Taxi to Global Giant

The history of LATAM Brasil is a testament to visionary leadership and rapid evolution. The company traces its roots back to 1961 with the creation of Táxi Aéreo Marília (TAM), a small air taxi service based in the interior of São Paulo state. However, the airline formally began its journey as a scheduled carrier in 1976 under the guidance of Captain Rolim Amaro. His philosophy focused intensely on customer service, famously rolling out a "red carpet" at the aircraft door to welcome passengers—a gesture that became the airline's trademark symbol of hospitality for decades.

Expansion and Fleet Evolution

Throughout the 1980s and 1990s, the airline expanded aggressively within Brazil, initially utilizing regional aircraft like the Fokker 100 to connect smaller cities to major hubs. This strategy allowed it to build a robust domestic network that served as the foundation for future growth. As demand soared, the fleet underwent a significant transformation, transitioning to the modern Airbus A320 family for domestic routes. In the late 1990s, the carrier launched its first international flights to Miami and Paris, introducing wide-body aircraft such as the Airbus A330 and later the Boeing 777, which remains a flagship for long-haul travel today.

A Historic Merger: Creating a Latin American Powerhouse

The most defining milestone in the company's history occurred in 2010, when TAM Airlines announced a memorandum of understanding to merge with the Chilean carrier LAN Airlines. Completed in 2012, this union created the LATAM Airlines Group, one of the largest and most connected airline groups in the world. This strategic move combined LAN’s dominance on the Pacific coast with TAM’s strength on the Atlantic coast. In 2016, the brands were unified under a single identity: LATAM. The aircraft liveries were updated to feature the new indigo and coral logo, symbolizing a unified South American spirit.

Connecting Brazil to the World

Over the years, the airline has played a pivotal role in opening Brazil to global markets. Significant route launches included direct services from São Paulo to major European capitals like London, Frankfurt, and Madrid, as well as a unique trans-Atlantic link to Johannesburg in South Africa. These routes solidified Guarulhos Airport as the continent’s primary gateway. The network has continued to evolve, with recent strategic shifts focusing on strengthening connectivity with North America through a major partnership with Delta Air Lines.

Modern Developments and Innovation

Today, LATAM Brasil is at the forefront of aviation innovation in the region. The airline has heavily invested in digital transformation to streamline the passenger experience, from check-in to in-flight entertainment. Sustainability has also become a core pillar, with ambitious goals to eliminate single-use plastics and achieve carbon neutrality by 2050. The recent introduction of the Boeing 787 Dreamliner into the Brazilian fleet marks the latest chapter in its history, offering a more fuel-efficient and comfortable experience for long-distance travelers.