Azul Linhas Aereas Brasileiras

Azul Linhas Aéreas Brasileiras has rapidly ascended to become one of Brazil's most dynamic and recognizable carriers, renowned for connecting the vast landscapes of the country with distinctive style and efficiency. Established with a bold vision to stimulate air travel in underserved regions, the airline has transformed the Brazilian aviation market through its expansive network and deeply customer-centric approach. Whether travelers are commuting between major business metropolises or exploring remote regional gems, Azul offers a reliable and comfortable journey tailored to the needs of the modern passenger. Its vibrant culture and commitment to connectivity make it a standout choice for navigating South America’s largest nation.

History and Mission

Founded in 2008 by David Neeleman, Azul was created to integrate Brazil like never before, focusing on markets that were previously neglected by other carriers. The airline's mission centers on "serving the people," a philosophy reflected in its high standards of customer care and operational excellence. Over the years, Azul has grown from a domestic startup into a major international player, earning a reputation for punctuality and service quality.

Fleet and Safety

Azul operates a diverse and modern fleet designed to handle both short regional hops and long-haul international flights. The airline is a significant operator of Brazilian-made Embraer E-Jets, which are perfectly suited for domestic routes, alongside ATR turboprops for smaller cities. For high-demand routes and international travel, the fleet includes Airbus A320neo and A330 aircraft. Safety is a paramount core value, with the airline maintaining rigorous maintenance standards and modern safety protocols across all operations.

Key Markets and Connectivity

The airline's network is vast, centering on its primary hub in Sao Paulo (Campinas/Viracopos), which serves as the beating heart of its operations. From here, passengers can easily connect to major cities such as Rio de Janeiro, Belo Horizonte, and the capital, Brasilia. Azul is particularly strong in connecting the northeast, with frequent flights to destinations like Recife and Salvador. The carrier also maintains international links, notably connecting Brazil with Europe via Lisbon.

Service and Achievements

Travelers often praise Azul for its "Azul Experience," which includes amenities like live TV, comfortable legroom, and complimentary snacks on domestic flights. This dedication to passenger satisfaction has led to numerous accolades, including recognition from Skytrax as the Best Regional Airline in South America and awards from TripAdvisor for excellence in service. The airline continues to innovate, focusing on sustainability and expanding its reach to bring people together across the continent and beyond.

Connecting with Azul from the United Arab Emirates

As Azul Linhas Aéreas Brasileiras does not currently maintain a physical office or local call center in the United Arab Emirates, travelers in the region are advised to manage their bookings through the airline's digital channels. For assistance, passengers can reach out to the international customer service team in Brazil or the United States, which offers support in English. Additionally, for flights originating from Dubai or Abu Dhabi connecting to Azul's network, travelers often book through interline partners such as Emirates, in which case the partner airline can also assist with the initial leg of the journey.

Official Website

• www.voeazul.com.br/en (English version)

Contact Information

• International Customer Service (HQ): +55 11 4003 1118 (Available 24/7, international charges apply)
• Customer Service (USA/English): +1 888 587 2985
• Ticket Booking: Bookings can be made online or via the international call center.
• Email: contactus@voeazul.com.br
• Mobile App: "Azul: Flight Tickets & Trips" (Available on App Store and Google Play)

Social Media

• Facebook: facebook.com/AzulLinhasAereas
• Twitter/X: @azulinhasaereas
• Instagram: @azulinhasaereas
• LinkedIn: Azul Linhas Aéreas Brasileiras

Local Offices in United Arab Emirates

• Note: There are currently no direct sales offices or airport counters for Azul in the United Arab Emirates.
• Recommendation: For ticket changes or urgent support while in the UAE, please use the online chat feature on the official website or call the international support line. If your itinerary involves a partner airline (e.g., Emirates), you may also consult their local desks for connection information.

Emergency & 24/7 Support

For urgent matters, including flight changes or cancellations, the +55 11 4003 1118 line operates 24 hours a day. The official website also features an "Online Chat" option which is often the most convenient method for international travelers to resolve issues without incurring long-distance calling fees.

Understanding the baggage allowance is an essential part of planning a smooth journey with Azul Linhas Aéreas Brasileiras. The airline offers flexible options tailored to different fare classes and destinations, ensuring that whether you are traveling light for a weekend in Rio de Janeiro or packing for a long-haul international adventure, your needs are met. Below is a comprehensive guide to the policies for carry-on items, checked luggage, and special equipment.

Carry-on Baggage Allowance

Azul provides a generous hand luggage policy for all passengers, regardless of the fare purchased. Every traveler is entitled to bring one carry-on bag and one personal item into the cabin free of charge. This ensures you can keep your essentials, electronics, and travel documents close at hand throughout the flight.

• Standard Carry-on Bag: The maximum weight limit is 10 kg (22 lbs). The dimensions must not exceed 35 x 25 x 55 cm (roughly 13 x 9 x 21 inches), including pockets, wheels, and handles.
• Personal Item: In addition to the carry-on, you may bring one small personal item such as a handbag, laptop bag, or small backpack. This item must fit easily under the seat in front of you.

Checked Baggage Guidelines

Checked baggage allowances vary significantly depending on the fare family you choose (e.g., "Azul" or "MaisAzul") and the route. It is always best to check the specific allowance on your ticket confirmation before heading to the airport.

• Domestic Flights:
  • "Azul" Fare: This basic fare typically does not include checked baggage. Bags can be purchased separately for a fee.
  • "MaisAzul" Fare: Usually includes one checked bag up to 23 kg (50 lbs).
• International Flights:
  • For flights to/from South America, the United States, and Europe (such as routes to Lisbon), the allowance often includes one or two bags of 23 kg each in Economy, and up to three bags in Business Class. Always verify the specific rules for your itinerary.
• Dimensions: The sum of the width, height, and length of any checked bag should usually not exceed 158 cm (62 inches).

Excess Baggage Fees

If you plan to travel with more luggage than your fare allows, or if your bags exceed the weight limits, excess baggage fees will apply. These fees are charged per additional piece or per kilogram of excess weight, depending on the route.

• Pre-purchase Online: It is highly recommended to purchase extra baggage allowance online via the Azul website or mobile app in advance. Rates at the airport counter are significantly higher than those offered digitally.
• Overweight Bags: Individual bags weighing more than 23 kg (up to a maximum of 32 kg or 45 kg depending on the destination) will incur a heavy bag surcharge. Bags exceeding 45 kg are generally not accepted as checked luggage and must be shipped as cargo.

Special Items and Sports Equipment

Azul accommodates passengers traveling with special equipment, though specific rules and fees may apply depending on the size and nature of the item.

• Sports Equipment: Items like surfboards, bicycles, and golf bags can often be checked as part of your baggage allowance if they fall within weight and size limits. If they exceed these limits, a special handling fee will be charged. Bicycles must be properly packed in a specific travel case or box with handlebars fixed sideways and pedals removed.
• Musical Instruments: Small instruments that fit within the carry-on dimensions can be taken into the cabin. Larger instruments, such as cellos or guitars, must be checked as special luggage or, in some cases, can be carried in the cabin if an extra seat is purchased for them.

Restricted and Prohibited Items

For the safety of all passengers and crew, certain items are strictly prohibited or restricted. Adhering to these regulations prevents delays at security checkpoints.

• Prohibited in All Luggage: Explosives, flammable liquids (fuel, paints), gases, corrosives, and strong oxidizers. Hoverboards and electric skateboards are also typically banned due to battery safety concerns.
• Prohibited in Checked Luggage (Carry-on Only): Spare lithium batteries, power banks, and electronic cigarettes (e-cigarettes) must be carried in the cabin and are not permitted in the hold.
• Liquids (International Flights): In carry-on bags, liquids, gels, and aerosols must be in containers of 100ml (3.4 oz) or less and packed in a single, transparent, resealable plastic bag.

Tips for Efficient Packing

To make your journey with Azul as pleasant as possible, consider these practical tips:

• Weigh Before You Go: Use a portable luggage scale at home to ensure your carry-on is under 10 kg and your checked bags are under 23 kg to avoid surprise fees.
• Label Everything: Place a tag with your name, phone number, and email address on the outside and inside of every bag. This helps identify your luggage quickly if the external tag is lost.
• Pack Valuables in Carry-on: Never put medication, jewelry, cash, keys, or important documents in your checked luggage. Keep them with you in the cabin.
• Identify Your Bag: Tie a colorful ribbon or use a unique luggage strap to make your bag easily spot on the carousel upon arrival in Sao Paulo or any other destination.

Planning a trip with your four-legged companion requires careful preparation, and Azul Linhas Aéreas provides specific services to ensure pets travel safely. The airline primarily accommodates small dogs and cats in the cabin with their owners ("Pet in Cabin"), while larger animals are transported through their dedicated logistics division, Azul Cargo Express. Understanding the distinct rules for each option is the first step to a smooth journey.

Transport Options

In Cabin (Carry-on)

This is the most popular choice for owners of small pets, allowing the animal to stay by your feet throughout the flight.

• Carrier Dimensions: The carrier must not exceed 43 cm length x 31.5 cm width x 20 cm height. Soft-sided carriers are strongly recommended as they fit better under the seats.
• Maximum Weight: The total combined weight of the pet and the carrier must not exceed 10 kg (approx. 22 lbs).
• Allowed Pet Types: Only dogs and cats are permitted in the cabin.
• Limit per Passenger: Each passenger may bring only one pet. There is also a strict limit on the total number of pets per flight (typically 3 for domestic and 5 for international), so early booking is crucial.

In Cargo Hold (Checked Baggage)

Unlike some other carriers, Azul has specific operational policies regarding pets as checked luggage.

• Service Availability: Azul does not typically transport pets as checked baggage (AVIH) on standard passenger tickets.
• Alternative: Animals that exceed the weight or size limits for the cabin are not accepted at the passenger check-in counter. They must be transported via the cargo service described below.
• Recommendation: Do not arrive at the airport expecting to check your pet in with your suitcases; you must make prior arrangements with Azul Cargo.

As Cargo (for large animals)

For pets weighing more than 10 kg or those too large for a cabin carrier, transport is handled by Azul Cargo Express.

• When this option is required: For all animals exceeding cabin limits.
• Container Requirements: Pets must travel in a rigid, IATA-compliant crate (fiberglass or hard plastic) with a metal door. The crate must be large enough for the animal to stand, turn around, and lie down comfortably.
• Booking Procedure: This service is booked separately from your passenger ticket. You must contact Azul Cargo Express in advance to schedule the shipment.
• Logistics: Drop-off and pick-up usually occur at the airline's cargo terminal, which may be located away from the main passenger terminal.

Required Documentation

You must present the following original documents to board with your pet:

• Veterinary Health Certificate: A valid health certificate issued by a veterinarian (usually valid for 10 days for domestic travel).
• Vaccination Card: Proof of a valid anti-rabies vaccination, administered more than 30 days and less than 1 year prior to the travel date.
• International Certificates: For flights to destinations like Lisbon or the USA, an International Veterinary Certificate (CZI) issued by the Ministry of Agriculture is required.
• Microchip: Mandatory for travel to Europe and recommended for other international routes.

Service Costs

Fees for pet travel are charged per leg and are subject to change.

• In-Cabin Fee (Domestic): Approximately R$ 250 per flight leg.
• In-Cabin Fee (International): Approximately USD/EUR 150 per flight leg.
• Cargo Fee: Prices vary significantly based on the weight of the animal (plus crate) and the route. Contact Azul Cargo for a specific quote.

Preparation Tips

To ensure a stress-free experience for your pet, consider these preparations:

• Check Carrier Size: The 20 cm height limit for cabin carriers is strict; ensure your bag is flexible enough to fit under the seat without compressing the animal.
• Familiarization: Leave the carrier open in your home with treats inside for weeks before the trip so your pet views it as a safe space.
• Feeding: Feed your pet a light meal 2-3 hours before the flight to avoid nausea, but keep them hydrated.
• Comfort: Line the carrier with an absorbent "dry bed" pad to manage accidents and keep the pet dry.

Restrictions

Be aware of the following limitations before you book:

• Prohibited Breeds: Brachycephalic (snub-nosed) dogs and cats (e.g., Pugs, Bulldogs, Persians) are often restricted from cargo transport due to respiratory risks.
• Prohibited Animals: Wild animals or exotic species are not permitted in the cabin.
• US Flights: There are specific restrictions for dogs entering the United States from Brazil; dogs are often not allowed in the cabin on these routes.
• Age Restrictions: Animals under 4 months old are not permitted to travel.

Important: Airline policies and international entry requirements can change frequently. We strongly recommend contacting Azul Linhas Aéreas or Azul Cargo Express directly to confirm the latest rules for your specific itinerary.

Introduction

The airline's frequent flyer program is known as Azul Fidelidade (formerly TudoAzul). It is designed to be one of the most rewarding programs in the region, allowing members to accumulate points based on the fare paid rather than just the distance flown. Membership is free, and the program focuses on offering practical benefits that improve the travel experience, from priority airport services to generous baggage allowances.

Membership Tiers

Azul Fidelidade features four distinct status levels, with benefits increasing as you move up the ranks:

• Básico (Basic): The entry-level tier upon registration, allowing members to start earning points on flights and with partners immediately.
• Topázio (Topaz): Achieved after meeting qualifying thresholds, this level offers one complimentary checked bag on domestic flights and priority check-in.
• Safira (Sapphire): Offers two complimentary checked bags on domestic flights, priority boarding, and two annual vouchers for "Espaço Azul" (extra legroom seats).
• Diamante (Diamond): The top-tier status providing three free checked bags, access to the Azul Lounge at Sao Paulo (Viracopos) for international travel, unlimited comfort seating, and a companion ticket benefit for domestic travel.

Earning Points

Members can accumulate points through a variety of daily activities and travel arrangements:

• Flights: Earn points for every Real (BRL) or Dollar spent on Azul tickets, with higher multipliers for elite status members.
• Partner Airlines: Accrue points when flying with partner carriers such as United Airlines, TAP Air Portugal, and Etihad Airways.
• Credit Cards: The Azul Itaú credit card allows everyday spending to convert directly into program points.
• Retail and Services: Earn points through the "Shopping Azul" portal by purchasing from partner retailers, booking hotels, or renting cars.

Redeeming Points

The program offers flexible redemption options tailored to both travelers and shoppers:

• Award Flights: Redeem points for tickets on Azul's extensive domestic network or international routes to the USA and Europe.
• Global Travel: Use the "Azul Pelo Mundo" platform to book flights with over 50 partner airlines using your points.
• Upgrades: Use points to upgrade to Business Class on international flights or to secure extra legroom seats.
• Shopping & Vouchers: Exchange points for products, electronics, or gift vouchers through the online shopping mall.

Alliance and Partners

Azul Linhas Aereas Brasileiras is not a member of a global airline alliance (such as Star Alliance or oneworld), but it maintains strong bilateral partnerships that extend its reach globally:

• Key Airline Partners: United Airlines, TAP Air Portugal, Air Canada, and Turkish Airlines.
• Regional Connectivity: Extensive codeshare agreements allow for seamless connections across South America and beyond.
• UAE Connection: A partnership with Etihad Airways allows for reciprocal loyalty benefits and connectivity for travelers from the United Arab Emirates.

How to Join

Joining Azul Fidelidade is simple and can be done in a few minutes:

• Visit the official Azul website or download the mobile app.
• Complete the registration form with your personal details and passport information.
• Your membership number is generated instantly, allowing you to start earning points on your very next flight.

Azul Linhas Aereas Brasileiras offers a tiered service structure designed to meet the needs of diverse travelers. On long-haul international flights, passengers can choose the comfort of Business Class, often featuring lie-flat seats with direct aisle access, or the value of Economy Class. For domestic journeys, the cabin is typically configured as a single class, but travelers often have the option to upgrade to "Espaço Azul" (Blue Space), a section in the front rows dedicated to providing extra legroom and faster disembarkation.

A distinct feature of the airline's fleet, particularly on its Embraer aircraft, is the passenger-friendly seating configuration. The 2-2 layout eliminates the middle seat, ensuring that every passenger has either a window or an aisle seat, which significantly enhances personal space. On wide-body aircraft used for longer routes, the seats are designed with adjustable headrests and ergonomic support to maximize comfort during extended travel times.

In-flight entertainment is a highlight of the Azul experience. The airline was a pioneer in South America offering live TV at every seat on many of its domestic jets, allowing passengers to watch news, sports, and shows in real-time. On international flights, individual screens provide an on-demand selection of movies, TV series, and games. Additionally, high-speed Wi-Fi is progressively being installed across the fleet, keeping passengers connected throughout their journey.

Dining services vary by route duration but are widely praised for their quality. On domestic flights, Azul is famous for its complimentary snack service, offering an unlimited assortment of chips, cookies, and beverages. On longer international sectors, travelers are served full hot meals, often reflecting Brazilian culinary traditions, accompanied by a selection of complimentary drinks, including wines and soft drinks.

The airline operates a robust network centered around its main hub in Sao Paulo, facilitating easy connections across Brazil. Whether flying to major business centers like Rio de Janeiro and Belo Horizonte, or heading to coastal destinations like Recife, passengers benefit from consistent service standards. Special assistance is readily available for families with young children, unaccompanied minors, and passengers with reduced mobility, ensuring a safe and accessible travel experience for everyone.

Azul Linhas Aereas Brasileiras operates a comprehensive route network that significantly enhances connectivity throughout Brazil, anchored by its primary hub in Sao Paulo. The airline is dedicated to serving both major metropolitan areas and regional centers, ensuring that passengers have access to a wide variety of destinations across the country and select international locations. Below is a list of the most frequent routes operated by the carrier, highlighting its focus on domestic integration and key strategic links.

To secure the best fares with Azul Linhas Aereas Brasileiras, it is advisable to book your tickets well in advance. For high-frequency domestic routes, such as the popular connection between Rio de Janeiro and Sao Paulo, aiming for a booking window of 3 to 4 weeks prior to departure often results in significant savings. For international travel or holiday periods, planning several months ahead is recommended to find the lowest rates and ensure availability.

Finding deals is easier when you subscribe to the airline's newsletter or follow their official social media channels, where flash sales are often announced. Downloading the airline's mobile app is highly recommended; it not only helps you spot promotions but also serves as a central hub for managing your trip. Through the app, you can easily track flight status, access details about your baggage allowance, and keep your digital boarding pass handy for a paperless experience.

Streamline your airport experience by taking advantage of online check-in, which typically opens 48 hours before departure. This allows you to confirm your details and select your preferred seat from the comfort of your home. When choosing a seat, consider upgrading to options with extra legroom if you desire more comfort, especially on longer journeys. Early selection is key, as window and aisle seats on busy flights to destinations like Recife or Belo Horizonte tend to be reserved quickly.

Finally, consider the importance of travel insurance for your trip. Adding this protection ensures you are covered for unforeseen circumstances, such as flight cancellations, medical emergencies, or lost baggage. With these preparations in place, you can look forward to a smooth and enjoyable journey to your destination.

Founding and Early Vision

Azul Linhas Aéreas Brasileiras was established in 2008 by David Neeleman, a visionary entrepreneur famously known for founding JetBlue in the United States. The airline's entry into the market was marked by a unique engagement with the public: its name, meaning "Blue" in Portuguese, was chosen through a nationwide voting contest named "Você Escolhe" (You Choose). Operations officially commenced in December of that year, with the carrier distinguishing itself immediately by offering live TV on board and a service-oriented culture that was fresh to the Brazilian market.

Strategic Hub and Regional Focus

From the outset, the airline adopted a strategy different from its main competitors. Instead of fighting for slots at the congested central airports of Sao Paulo, it established its primary hub at Viracopos International Airport in Campinas, located roughly 100 kilometers from the capital. This decision allowed the company to tap into a massive, underserved catchment area in the interior of the state. By utilizing Brazilian-made Embraer E-Jets, the carrier successfully connected smaller regional cities directly to major economic hubs, stimulating air travel in regions that previously relied solely on bus transportation.

Merger with TRIP and Expansion

A major milestone in the company's history occurred in 2012 with the announcement of a merger with TRIP Linhas Aéreas, then the largest regional carrier in South America. This consolidation was transformative, combining Azul's jet-based network with TRIP’s extensive reach into smaller airports using turboprops. The integration created a powerhouse with the most comprehensive route network in the country, serving more destinations within Brazil than any other airline. This move solidified its reputation as the primary connector of the vast nation.

Fleet Evolution and International Growth

As the airline matured, its fleet evolved to support a broader range of missions. While the Embraer jets remained the backbone of domestic operations, ATR 72 turboprops were introduced to serve airports with shorter runways. To compete on high-density routes and improve cost efficiency, the carrier eventually added the Airbus A320neo to its lineup. The ambition to go global led to the acquisition of Airbus A330 wide-body aircraft, enabling the launch of long-haul international flights to the United States and Europe, including a vital link to Lisbon.

Modern Developments and Innovation

In recent years, Azul has continued to diversify its business model. The acquisition of TwoFlex in 2020, subsequently rebranded as Azul Conecta, allowed the airline to launch ultra-regional flights using Cessna Caravan aircraft, reaching remote communities in the Amazon and other interior regions. Today, the company is not only a passenger carrier but also a logistics leader through its cargo division. With a constant focus on fleet modernization to reduce emissions and enhance passenger comfort, the airline stands as a modern symbol of Brazilian aviation innovation.