Latam Airlines Group

Embarking on a journey with LATAM Airlines Group means experiencing the vibrant spirit of South America before you even touch down. Born from the historic merger of airline pioneers LAN and TAM, this carrier has established itself as the region's undisputed leader in connectivity and service. Whether you are traversing the Andes or crossing the Atlantic, the airline provides a seamless travel experience rooted in Latin American warmth and operational efficiency. Its extensive network serves as a vital bridge, linking the continent's diverse landscapes with key destinations across the globe.

The group was formed in 2012 through the association of LAN Airlines of Chile and TAM Airlines of Brazil, bringing together two long-standing legacies of aviation excellence. Today, it operates in five domestic markets: Brazil, Chile, Colombia, Ecuador, and Peru. The airline's robust network relies on strategic hubs, facilitating smooth connections through major cities like Lima and Bogota. Whether traveling for business or leisure, passengers benefit from frequent flights to cultural and economic centers such as Rio de Janeiro, Cusco, and Medellín, as well as international gateways in the United States and Europe.

Travelers flying with the airline can expect a modern and efficient fleet designed for comfort. For short-haul regional flights, the carrier utilizes the reliable Airbus A320 family. Long-haul international routes are serviced by advanced wide-body aircraft, including the Boeing 767, Boeing 777, and the state-of-the-art Boeing 787 Dreamliner. These aircraft are equipped with modern cabins, entertainment systems, and lie-flat seats in Premium Business on select routes, ensuring a restful journey.

Safety is a non-negotiable value for the airline, which consistently adheres to the highest international safety standards. The group has received numerous accolades for its service and operational reliability, frequently recognized by the World Travel Awards as "South America's Leading Airline." Their commitment extends to the passenger experience, focusing on punctuality and caring service that reflects the hospitality of the region.

The company is deeply committed to the environment and the communities it serves. The airline has launched ambitious sustainability strategies, including goals to eliminate single-use plastics and achieve carbon neutrality by 2050. Through its "Solidarity Plane" program, the group also provides free transportation for health professionals, patients, and medical supplies, underscoring its mission to connect and care for people.

For travelers in the United Arab Emirates, connecting with Latam Airlines Group is primarily managed through their global digital channels and international customer service centers, as the airline does not currently operate direct flights to the region. While there is no dedicated headquarters in the UAE, passengers can access support for reservations, flight changes, and inquiries through their comprehensive online platform or by contacting their global support team.

To manage your booking or access the latest travel information, the most direct method is through the official website. Here you can find the Help Center, which offers solutions to common queries regarding baggage, check-in, and flight status.

Contact Information

• Official Website: www.latamairlines.com
• International Customer Service (English): +1 866 435 9526 (Global Contact Center)
• Ticket Booking: Bookings can be made via the official website or through local travel agencies in Dubai and Abu Dhabi.
• Mobile App: LATAM Airlines (Available on App Store and Google Play)

Social Media

Stay updated with the latest news and announcements by following the airline's official social media channels:

• Facebook: LATAM Airlines Facebook
• X (Twitter): @LATAMAirlines
• Instagram: @latamairlines
• LinkedIn: LATAM Airlines Group

Local Offices in United Arab Emirates

• Office Availability: The airline does not maintain a dedicated street-level customer service office in the United Arab Emirates.
• Airport Support: As the airline does not fly directly to UAE airports, there are no dedicated service desks at Dubai (DXB) or Abu Dhabi (AUH). Passengers connecting to LATAM flights via partner airlines should consult the operating carrier's desk for immediate assistance at the airport.

Emergency & 24/7 Support

For urgent matters outside of local business hours, travelers are advised to use the Contact Center listed on the official website, which provides 24/7 support in English, Spanish, and Portuguese. The website's "Help Center" also offers an instant resolution tool for many common issues.

Baggage Policy Overview

Preparing for your journey with Latam Airlines Group is the first step toward an unforgettable adventure. Whether you are planning a short hop between regional hubs or a long-haul flight to Madrid, understanding the baggage allowances is essential for a smooth airport experience. The airline offers a variety of fare options, allowing you to choose the baggage limits that best suit your travel needs, from light packers to those bringing extra gear for a long vacation.

Carry-On Baggage

Passengers flying with the airline are generally permitted to bring carry-on items into the cabin, ensuring that essential belongings are always within reach. The allowance typically depends on the cabin class and fare bundle purchased.

• Personal Item: All passengers can bring one personal item free of charge, such as a purse, laptop bag, or diaper bag. This item must fit comfortably under the seat in front of you.
• Carry-On Bag: Most fares include one carry-on bag that must be stored in the overhead compartment. The standard maximum weight for Economy Class is 10 kg (22 lbs), while Premium Business passengers may be allowed up to 16 kg (35 lbs).
• Dimensions: The maximum dimensions for the carry-on bag are usually 55 cm x 35 cm x 25 cm (21 in x 13 in x 9 in), including pockets, wheels, and the handle.

Please note that if your hand luggage exceeds these limits or if the overhead bins are full, gate agents may require it to be checked into the hold, potentially incurring an additional cost.

Checked Baggage Limits

Checked baggage policies vary significantly based on the route and the specific fare family selected (e.g., Basic, Light, Plus, or Top). It is crucial to review your ticket details before packing.

• Standard Weight: A standard checked bag must not exceed 23 kg (50 lbs).
• Size Limit: The total linear dimensions (length + width + height) should not exceed 158 cm (62 in).
• Economy Class: Basic or Promo fares often do not include checked baggage, requiring passengers to purchase it separately. Plus and Top fares typically include one or two pieces.
• Premium Business: Passengers traveling in Premium Business generally enjoy a more generous allowance, often including up to three pieces of luggage with a higher weight limit per bag on certain routes.

If you are connecting through major hubs like Sao Paulo or Santiago, ensure your bags are tagged to your final destination to avoid re-checking them during transit.

Excess Baggage Fees

If your luggage exceeds the standard weight or size limits, or if you wish to bring more bags than your fare allows, excess baggage fees will apply. These fees vary depending on the route and are generally higher if paid at the airport. To save money, it is highly recommended to purchase additional baggage allowance online in advance through the "My Trips" section on the airline's website.

Bags weighing between 23 kg and 32 kg (50-70 lbs) are considered overweight and will incur a fee. For safety reasons, no single piece of luggage can weigh more than 32 kg (70 lbs); items heavier than this must be transported as cargo.

Special Items

Latam Airlines Group understands that your trip might involve more than just clothes. Whether you are heading to the coast with a surfboard or traveling with a musical instrument, special provisions are available.

• Sports Equipment: Items like bicycles, surfboards, golf clubs, and skis can be transported as checked baggage. If the equipment fits within the standard weight and size limits, it may count as part of your free allowance; otherwise, special oversize fees apply.
• Musical Instruments: Small instruments can be carried on board if they fit in the overhead bin or under the seat. Larger instruments, such as cellos or guitars, must be checked or can sometimes be transported in the cabin if an extra seat is purchased for them.

Restricted and Prohibited Items

Safety is the top priority. Certain items are strictly prohibited in both carry-on and checked baggage, while others have specific transport requirements.

• Lithium Batteries: Loose lithium batteries and power banks must be packed in your carry-on luggage. They are strictly prohibited in checked bags due to fire risk.
• Smart Bags: Luggage with non-removable lithium batteries is generally not permitted. If the battery is removable, it must be taken out and carried in the cabin.
• Prohibited Items: Explosives, flammable liquids, compressed gases, and other hazardous materials are forbidden. Sharp objects like knives or scissors must be packed in checked luggage.

Tips for Packing Efficiently

To ensure a stress-free journey to destinations like Miami Beach or Bogota, consider these packing tips:

• Weigh Before You Go: Use a portable luggage scale at home to avoid surprises and repackaging at the check-in counter.
• Label Everything: Place a tag with your name, phone number, and email address on the outside and inside of your bags.
• Essentials in Carry-On: Always pack medication, important documents, valuables, and a change of clothes in your hand luggage in case of unexpected delays.
• Check the Weather: If you are traveling from a warm climate to a cooler city like London, keep a jacket accessible in your carry-on.

Traveling with Pets

Latam Airlines Group understands that pets are part of the family and strives to make their journey as safe and comfortable as possible. Whether you are relocating or simply going on vacation, the airline offers specialized services to ensure your four-legged companions arrive at their destination securely. It is essential to review the specific regulations for your route and book the service well in advance, as space for animals is limited on each flight.

Transport Options

In Cabin (Carry-On)

Small dogs and cats can travel with you in the cabin, provided they remain in their carrier throughout the flight. This option allows you to keep your pet close under the seat in front of you.

• Carrier Dimensions: The maximum dimensions for the carrier are typically 36 cm long, 33 cm wide, and 23 cm high. Soft carriers are recommended as they fit better under seats.
• Weight Limit: The total weight of the pet plus the carrier must not exceed 7 kg (15 lbs).
• Allowed Pets: Only dogs and cats are permitted in the cabin. The animal must be at least 16 weeks old (4 months) for most international routes.
• Behavior: The pet must be well-behaved, odorless, and stay inside the carrier at all times.
• Limit: One carrier per passenger is allowed.

In Cargo Hold (Checked Baggage)

For pets that exceed the size or weight limits for cabin travel, the airline offers transport in the aircraft's hold as checked baggage on select routes. The hold is pressurized and temperature-controlled to ensure animal welfare.

• Container Requirements: You must provide a rigid, leak-proof container that complies with IATA regulations. It must have proper ventilation and a secure locking mechanism.
• Space Requirements: The animal must have enough room to stand up, turn around, and lie down naturally.
• Weight Limits: The combined weight of the animal and crate usually has a maximum limit (often up to 45 kg/99 lbs). Heavier animals must travel as cargo.
• Health & Safety: Pets must be in good health and not show signs of aggression.

As Cargo (LATAM Cargo)

When your pet cannot travel in the cabin or as checked baggage due to size, weight, or route restrictions, they must be transported via the airline's cargo division.

• When Required: This is mandatory for very large animals, unaccompanied pets, or flights to countries with strict import restrictions.
• Special Handling: This service offers specialized care and tracking.
• Booking: You will need to coordinate this directly with the cargo division or a specialized pet shipping agent well before the travel date.

Required Documentation

To ensure a smooth departure and entry at your destination, you must present valid documentation at the airport. Requirements may vary based on the countries of origin and destination.

• Veterinary Health Certificate: A document issued by a licensed veterinarian certifying the animal's good health, typically issued within 10 days prior to the flight.
• Vaccination Record: Proof of up-to-date vaccinations, most importantly the anti-rabies vaccine (administered at least 30 days before travel).
• Pet Passport: Required for certain international travel.
• Sanitary Certificates: Specific international sanitary certificates (CVI) may be required by the destination country's agricultural or health authorities.

Service Costs

Traveling with a pet incurs an additional fee, which is not included in the standard passenger ticket price. Fees are subject to change.

• In-Cabin Fee: Costs vary depending on the route (domestic vs. international), typically ranging from $50 to $250 USD per segment.
• Hold/Cargo Fee: Charges are generally higher and calculated based on the weight and size of the crate, as well as the distance traveled.
• Payment: Fees are usually paid at the airport or during the reservation process.

Preparation Tips

Preparing your pet for air travel helps reduce stress and ensures a safer journey for everyone.

• Acclimatization: Let your pet get used to their carrier or crate weeks before the flight so it feels like a safe space.
• Feeding: Feed your pet a light meal about 4 to 6 hours before the flight to prevent nausea, but offer water until departure.
• Stress Reduction: Place a familiar item, like a blanket or toy, inside the carrier to comfort them. Avoid sedatives unless specifically prescribed by a vet.
• Identification: Ensure the carrier is clearly labeled with your name, contact information, and destination.

Restrictions

For the safety of the animals, Latam Airlines Group enforces strict limitations on certain types of pets.

• Brachycephalic Breeds: Snub-nosed dogs and cats (e.g., Bulldogs, Pugs, Persian cats) are generally prohibited from traveling in the hold due to respiratory risks. They may travel in the cabin if they meet the size and weight criteria.
• Dangerous Breeds: Animals considered aggressive or dangerous breeds may be restricted or require reinforced crates transported only as cargo.
• Prohibited Animals: Rodents, reptiles, and other exotic animals are not permitted in the cabin or as checked baggage.
• Exceptions: Service animals (SVAN) that assist passengers with disabilities travel free of charge in the cabin, subject to specific documentation and training requirements.

Important: Animal transport regulations can change, and specific rules apply depending on the aircraft type and destination. We strongly recommend contacting the airline directly or visiting their official website to confirm the latest requirements before your trip.

LATAM Pass Overview

Unlock a world of benefits with LATAM Pass, the loyalty program designed to reward your passion for travel. Whether you are flying frequently for business or planning your dream vacation, this program ensures that every journey counts towards exclusive privileges and future adventures. As a member, you earn distinct currencies—Miles for redeeming rewards and Qualifying Points for upgrading your elite status.

Membership Tiers and Benefits

The program features several elite status levels, each designed to enhance your travel experience with increasing perks and priority services.

• Gold: Enjoy priority check-in, one complimentary checked bag, and cabin upgrade coupons.
• Gold Plus: Gain priority boarding and more favorable options for flight changes.
• Platinum: Access VIP lounges, additional baggage allowance, and "LATAM+" seat selection.
• Black: Experience top-tier priority services, unlimited seat selection, and higher upgrade chances.
• Black Signature: The highest level offering personalized assistance and exclusive benefits for the frequent flyer.

Earning Miles and Points

Accumulating miles is effortless, thanks to a wide network of opportunities both in the air and on the ground.

• Flights: Earn miles on every flight with the airline and its partner carriers based on the ticket price and multiplier.
• Airline Partners: Accumulate points when flying with strategic partners like Delta Air Lines or Qatar Airways.
• Co-branded Credit Cards: Boost your balance significantly by using associated credit cards for daily purchases.
• Travel Partners: Earn extra miles when booking stays at hotels or renting cars through partner agencies.
• Shopping and Services: Collect miles through everyday spending at partner retailers and service providers.

Redeeming Your Rewards

Your accumulated miles open the door to a variety of exciting redemption options, giving you flexibility in how you use your rewards.

• Award Flights: Redeem miles to fly to destinations like Quito or Orlando.
• Cabin Upgrades: Use your miles or coupons to move from Economy to Premium Business for a more comfortable journey.
• Products and Services: Exchange miles for products, gift cards, or hotel stays through the LATAM Pass catalog.
• Flexible Payments: Combine miles with cash to pay for airfare if you do not have the full mileage amount.

Strategic Partnerships

While Latam Airlines Group is not currently a member of a global airline alliance, it maintains a robust network of strategic partnerships that extends its reach worldwide.

• Key Partner: The Joint Venture with Delta Air Lines offers extensive connectivity between South and North America.
• Global Connections: Partnerships with carriers like Qatar Airways, Iberia, and Qantas allow seamless travel across continents.
• Reciprocal Benefits: Elite members enjoy lounge access and priority services when flying with specific partner airlines.

How to Join

Becoming a member of LATAM Pass is simple, free, and open to everyone. You can register instantly through the official website by providing your personal details and creating an account. Once registered, you can immediately start earning miles on your next flight to cities such as Brasilia or Barcelona.

Classes of Service

Latam Airlines Group creates a travel experience tailored to the diverse needs of its passengers, offering distinct cabin classes that prioritize comfort and efficiency. Whether you are flying regionally or crossing the ocean, the airline ensures a pleasant journey with well-designed spaces and attentive service.

Premium Business

Designed for long-haul international routes on wide-body aircraft (Boeing 767, 777, and 787), the Premium Business cabin redefines luxury in the skies. Passengers can relax in state-of-the-art seats that recline a full 180 degrees into lie-flat beds, ensuring a restful sleep on flights to destinations like Atlanta or Europe. The cabin layout prioritizes privacy, often featuring direct aisle access for most seats. Travelers in this class also enjoy priority check-in, boarding, and baggage handling, along with access to VIP lounges at select airports.

Premium Economy

Available primarily on regional and domestic flights operated by the Airbus A320 family, Premium Economy offers an elevated experience for those seeking extra convenience. This class typically features a blocked middle seat for added personal space, dedicated overhead bins, and priority services. It is an excellent choice for business travelers commuting between busy hubs or tourists heading to Arequipa who want to maximize their time and comfort.

Economy Class

The Economy cabin combines value with modern design. The ergonomic seats come with adjustable headrests and ample legroom for a comfortable ride. For passengers desiring even more space, the LATAM+ seats—located in the front rows and emergency exits—offer up to 10 cm (4 inches) of additional legroom and superior recline, making longer journeys to cities like Guayaquil much more relaxing.

In-Flight Entertainment and Connectivity

Boredom is not an option with the airline’s comprehensive entertainment platform, LATAM Play. On long-haul flights, passengers can enjoy individual seat-back screens loaded with a vast library of movies, TV shows, music, and games. For shorter regional flights, the system streams content directly to your personal device (smartphone, tablet, or laptop) via the aircraft’s intranet. To stay connected, Wi-Fi messaging and browsing packages are increasingly available on domestic flights within Brazil, Chile, and Colombia, as well as on select international routes.

Dining Experience

Culinary excellence is central to the in-flight service, with menus that celebrate the flavors of South America. The airline’s dining approach varies by route and duration to best suit the time of day and travel length.

• International Long-Haul: Passengers in all classes enjoy complimentary meal services. The Premium Business menu is curated by renowned chefs, featuring dishes that highlight local ingredients, paired with an award-winning wine list selected by Master Sommelier Héctor Vergara. Economy passengers receive tasty, hot meals designed to satisfy diverse palates.
• Domestic and Regional: On shorter flights, such as a trip to Cartagena, the "Mercado LATAM" service (available in select markets) allows Economy passengers to purchase a variety of fresh sandwiches, snacks, and beverages. Premium Economy passengers typically receive a complimentary premium snack or meal service.

Comfort and Amenities

On long-distance flights, the airline provides amenities to help you freshen up and relax. Premium Business passengers receive an eco-friendly amenity kit containing sustainable travel essentials, luxurious bedding, and noise-canceling headphones. In Economy, passengers are provided with cozy blankets and pillows on overnight flights to ensure a comfortable rest.

Special Services

Latam Airlines Group is dedicated to making travel accessible and convenient for everyone. A range of special services is available to assist passengers with specific needs.

• Families and Children: The airline offers special assistance for families traveling with infants, including priority boarding and the option to request a bassinet for lap infants on long-haul flights (subject to availability). Kids' meals can be pre-ordered on international routes to keep the little ones happy.
• Assistance for Passengers with Disabilities: Comprehensive support is provided for passengers with reduced mobility or other disabilities. Services include wheelchair assistance from check-in to the aircraft seat and onboard support. It is recommended to request these services at least 48 hours in advance.
• Unaccompanied Minors: For children traveling alone, the airline provides a supervised service that ensures their safety from the moment they check in until they are handed over to the designated guardian at their destination, such as Belo Horizonte or another networked city.

Latam Airlines Group connects travelers to an extensive network of destinations, primarily focusing on the rich landscapes and bustling cities of South America. With its main hub located in Sao Paulo, the airline facilitates seamless travel across the continent, linking major economic centers and tourist hotspots with high-frequency flights. Beyond the region, it maintains key routes to North America and Europe, ensuring global connectivity for its passengers.

Booking a flight with Latam Airlines Group can be the start of an exciting adventure, especially given their extensive network across South America. Whether you are transiting through their major hub in Sao Paulo or heading to other destinations, a few strategic steps can help you secure the best fares and ensure a smooth journey.

To find the most attractive prices, it is generally recommended to book your tickets 3 to 5 months in advance, particularly for long-haul international routes. Latam frequently releases promotional offers, so subscribing to their newsletter or setting up fare alerts can help you catch flash sales. maintaining flexibility with your travel dates—even by a day or two—can often result in significant savings.

Once your ticket is booked, make sure to utilize the online check-in feature. This service typically opens 48 hours before departure and allows you to confirm your details, choose your seat, and obtain your digital boarding pass. Completing this step at home or on your phone saves valuable time at the airport, allowing you to bypass long queues at the counters.

Regarding seat selection, picking your spot early is crucial for comfort, especially on longer flights connecting cities like Lima and Santiago. If you prefer a window view or need easy aisle access, select your seat during the booking process. For travelers seeking extra comfort, check for options to upgrade to seats with additional legroom, which are often available for a moderate fee.

Downloading the airline's mobile app is another smart move. It serves as a comprehensive travel companion where you can manage your itinerary, track baggage, and receive real-time notifications about gate changes or delays. The app is also useful for accessing in-flight entertainment on your personal device on select aircraft.

Finally, do not overlook the importance of travel insurance. While everyone hopes for a seamless trip, having coverage for unexpected cancellations, lost luggage, or medical emergencies provides peace of mind. When planning complex itineraries, such as a trip involving a connection in Bogota, ensuring you are protected against unforeseen disruptions is always a wise decision.

History and Development

The story of Latam Airlines Group is a tale of two aviation giants coming together to redefine connectivity in South America. While the unified brand is a modern icon, its roots run deep into the 20th century, originating from the legacies of LAN Airlines in Chile and TAM Airlines in Brazil. LAN was founded in 1929 by Commodore Arturo Merino Benítez, initially serving as a state-owned entity to connect the unique, elongated geography of Chile. Meanwhile, TAM began its journey in 1961 as Taxi Aéreo Marília, started by charter pilots in Brazil, eventually evolving into the country's leading carrier.

A pivotal moment in aviation history occurred in 2012 when these two powerhouses completed their merger, creating the largest airline group in Latin America. This strategic union combined LAN's extensive network across Spanish-speaking nations with TAM's dominance in the massive Brazilian market. The integration process culminated in 2015 with the official unveiling of the unified "LATAM" brand, symbolizing a new identity designed to represent the spirit of the entire continent rather than just individual countries.

Throughout its evolution, the fleet has undergone significant modernization to support its expanding route map. In the early years, operations relied on smaller propeller aircraft, but the jet age brought rapid advancements. Today, the airline operates one of the most modern fleets in the world, featuring the efficient Airbus A320 family for regional connections and advanced wide-body aircraft like the Boeing 767, Boeing 777, and the cutting-edge Boeing 787 Dreamliner for long-haul flights. This transition has allowed for greater fuel efficiency and passenger comfort on journeys to distant hubs like Madrid and Miami Beach.

The group's expansion strategy has focused on establishing robust hubs in key cities such as Santiago, Lima, Bogota, and Sao Paulo. This multi-hub model facilitated the launch of numerous domestic and international routes, connecting South America with North America, Europe, Africa, and Oceania. The airline has been instrumental in opening up tourism to iconic destinations like Cusco and Rio de Janeiro, making them more accessible to global travelers.

In recent years, the company has continued to innovate, forming a strategic joint venture with Delta Air Lines to enhance connectivity between the Americas. Modern developments also place a heavy emphasis on sustainability, with the group pledging to achieve carbon neutrality by 2050 and eliminate single-use plastics. Through these initiatives and a steadfast commitment to operational excellence, the airline continues to write its history as the premier bridge connecting Latin American culture with the rest of the world.