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Air Moldova is the national carrier of Moldova and a leading company in the country's civil aviation sector. Since its establishment in 1993, the airline has played a key role in ensuring air connectivity, linking Chisinau with major business and tourism hubs in Europe and the Middle East. The company's mission is to provide passengers with affordable and comfortable flights while maintaining high service standards. Thanks to the professionalism of its crews and adherence to tradition, Air Moldova has earned a reputation as a reliable partner for travellers.

Among the airline's main assets is the sincere Moldovan hospitality, felt from the very first moments on board. Passengers are offered a convenient route network, allowing for travel planning with minimal connections. Air Moldova pays close attention to the technical condition of its fleet, consisting mainly of modern Airbus liners, ensuring a high level of safety. Furthermore, the airline strives to promote national culture: on many flights, passengers are offered local beverages and dishes, introducing guests to the gastronomic traditions of Moldova.

For the prompt resolution of issues related to flights, changes in bookings, or clarifying current schedules, passengers can use several channels to communicate with Air Moldova. The airline provides support through both online services and telephone lines. All essential information, including booking management, can be found on the official carrier portal: www.airmoldova.md.

Key Contacts for travellers:

• Support Service and Call Centre: +373 22 830 830
• Ticket Reservations: +373 22 830 830
• Email for General Inquiries: info@airmoldova.md
• Support Service Email (Helpdesk): helpdesk@airmoldova.md

For customer convenience, a mobile application has been developed, available for download on the App Store and Google Play. Additionally, you can follow news and special offers on the official social media pages on Facebook, Instagram, and Twitter (X).

Local Offices of the company are located in the capital of Moldova. The headquarters is situated in the city centre at 10 C. Negruzzi Blvd, Chisinau. A customer service office also operates at Chisinau International Airport (80/2 Dacia Blvd).

The airline's Call Centre usually operates 24/7, accepting calls from both within the country and abroad. However, it is recommended to check the current operating hours and contact details directly on the website before getting in touch.

Proper baggage preparation ensures a smooth start to your journey. Air Moldova strives to make the flight comfortable for all passengers by offering transparent rules for transporting belongings. We recommend carefully reviewing the allowances indicated on your ticket, as they may vary depending on the chosen fare and class of service.

Cabin Baggage refers to items you take with you into the cabin. Economy class passengers are typically allowed one piece weighing up to 8 kg with maximum dimensions of 50x40x25 cm. These dimensions must include wheels, handles, and side pockets. In addition to the main cabin bag, you are permitted to carry a small personal item, such as a lady's handbag, a laptop briefcase, or an umbrella. Parents travelling with small children may transport a collapsible stroller to the aircraft steps free of charge.

Checked Baggage is transported in the cargo hold. The Piece Concept applies here. The standard allowance for most fares is 23 kg per piece, with the sum of the suitcase's three dimensions (length + width + height) not exceeding 158 cm. It is important to remember that "Basic" fare groups may not include free baggage allowance, and it will need to be paid for separately. The maximum allowable weight for a single piece of baggage, even with an additional payment, cannot exceed 32 kg due to occupational health and safety rules for baggage handlers.

If your items exceed standard weight or size limits, excess baggage fees apply. The cost depends on the flight destination and the type of excess (overweight or oversized). We strongly recommend paying for additional baggage in advance via the website or mobile app, as rates at the airport before departure will be significantly higher.

For transporting special items, such as sports equipment (skis, snowboards, golf clubs) or musical instruments, prior approval is required. Inform the airline about such baggage when booking your ticket or no later than 24 hours before departure. Small musical instruments can be transported in the cabin if a separate passenger seat is purchased for them.

For safety reasons, there is a list of prohibited items. In cabin baggage, you cannot carry sharp or cutting objects, or liquids in containers exceeding 100 ml (except for baby food and medicines). In checked baggage, it is strictly forbidden to leave lithium batteries, portable chargers (Power Banks), and electronic cigarettes — these items must be kept in cabin baggage only. Explosive, toxic, and flammable substances are completely prohibited for transport.

A few tips for efficient packing will help avoid unnecessary hassle:

• Weigh your suitcases at home to avoid surprises at the check-in counter.
• Remove all old tags and barcode stickers from previous trips.
• Place a note with your name and contact details inside the suitcase in case the external tag comes off.
• Use a bright ribbon or cover to quickly identify your luggage on the carousel.
• Always keep valuables, documents, money, and vital medicines in your cabin baggage.

Travelling with a pet requires careful preparation, and Air Moldova understands passengers' desire not to be separated from their beloved animals. The carrier allows the transport of cats and dogs both in the aircraft cabin and in the cargo hold, provided all safety regulations are met. The main rule is to notify the airline in advance about the animal and receive confirmation of the booking, as the number of places for animals on each flight is limited.

Transport Options

In the Cabin (Cabin Baggage)

• Carrier Dimensions: The sum of three dimensions (length + width + height) must not exceed 115 cm (usually sizes up to 50x40x25 cm are accepted).
• Maximum Weight with Carrier: Up to 8 kg.
• Permitted Animals: Only cats and dogs (in some cases, songbirds are allowed, but this requires clarification).
• Breed Restrictions: There are no specific restrictions for the cabin provided the animal does not show aggression and does not have an unpleasant odour.
• Limit per Passenger: One container per passenger (the container may hold several animals of the same species if they fit comfortably and do not exceed the weight limit).

In the Cargo Hold (Checked Baggage)

• Container Requirements: The cage must comply with IATA standards — it must be rigid, durable, with a secure lock, ventilation, and a waterproof bottom. The animal must be able to stand up to its full height and turn around.
• Weight and Size Restrictions: The weight of the animal together with the container can range from 9 to 32 kg (allowances may change depending on the destination).
• Temperature Restrictions: The airline may refuse transport during extreme temperatures at departure or arrival airports for the pet's safety.
• Required Documents: Veterinary passport and a signed declaration of responsibility for the transport of live animals.

As Cargo (For Large Animals)

• When this option is required: If the weight of the animal with the cage exceeds 32 kg or if the animal is travelling unaccompanied.
• Special Requirements: Processed through the cargo terminal; the container must be of reinforced construction.
• Booking Procedure: It is necessary to contact the Air Moldova Cargo department well in advance.

Required Documents

• Veterinary Passport: International animal passport with information about the owner and the pet.
• Health Certificate: A clinical examination must be performed no earlier than a specified period before departure (usually 24-48 hours).
• Vaccinations: Valid vaccination against rabies (administered at least 30 days and no more than 1 year before departure) and other mandatory vaccinations.
• International Certificates: For flights to EU countries, an EU-standard health certificate and a microchip are required.

Service Costs

• Transport in Cabin: A fixed fee applies (e.g., from 40 EUR), which is paid as excess baggage.
• Transport in Cargo Hold: The cost is higher and depends on the total weight of the cage with the animal.
• Route-Dependent Prices: Tariffs may vary depending on the flight zone (Europe, CIS, or other destinations).

Preparation Tips

• Carrier Requirements: Accustom the animal to the cage several weeks before the flight; place a familiar blanket or toy inside.
• Feeding before Flight: Do not feed the pet for 4–6 hours before departure to avoid airsickness, but provide access to water.
• Reducing Stress: Consult a veterinarian about the possibility of using mild herbal sedatives if the animal is very nervous.

Restrictions

• Prohibited Breeds: Some countries and airlines restrict the entry of dog breeds considered potentially dangerous (fighting breeds).
• Prohibited Animals: Rodents, reptiles, and wild animals are generally not permitted for transport on passenger flights.
• Exceptions: Guide dogs accompanying passengers with visual or hearing impairments are transported free of charge in the aircraft cabin (provided they have a muzzle and leash), regardless of weight.

Important: Rules for importing animals into different countries (e.g., the UK, Ireland, Portugal) may differ significantly and be stricter than the airline's rules. We strongly recommend checking current requirements with the consulate of the destination country and contacting the Air Moldova Call Centre before purchasing a ticket.

For frequent flyers, the airline has developed the Air Moldova Club reward programme, allowing every flight to be turned into new travel opportunities. This implies a bonus accumulation system that makes flying not only comfortable but also rewarding, thanking travellers for their loyalty to Moldova's national carrier.

Membership Tiers and Privileges

Status in the programme depends on flight frequency and the number of accumulated points, unlocking access to various premium services:

• Basic Level: Assigned immediately after registration, giving the right to earn miles for every flight on the airline's routes.
• Prestige (Silver): Provides priority on the waiting list and the possibility of transporting one additional piece of baggage free of charge.
• Exclusive (Gold/Elite): The maximum set of services, including access to business lounges, priority flight check-in, and class upgrades subject to availability.

How to Earn Miles

The main currency of the programme is "Credit Miles", which are credited to the member's account after each completed journey:

• For Flights: The number of miles depends on the flight distance and the chosen booking class (fare).
• Loyalty Bonus: Holders of elite statuses receive a fixed percentage of additional miles for each flight segment.
• Retrospective Credit: If you forgot to provide your card number at the time of purchase, miles can be claimed within a certain period after the flight.

Using Accumulated Bonuses

Earned points can be spent on various services that make the journey more pleasant and economical:

• Award Tickets: Issuing a free flight to any destination in the Air Moldova network (only airport taxes are paid).
• Class Upgrade: The opportunity to fly in Business Class when purchasing an Economy Class ticket.
• Data Changes: In some cases, miles can be used to pay fees for changing a name or departure date.
• Transferring Miles: The ability to gift an award ticket to family members or friends.

Partnerships and Alliances

Currently, Air Moldova is not part of global aviation alliances (such as Star Alliance or SkyTeam), operating as an independent carrier. However, the company develops bilateral interline agreements and code-share partnerships with a number of European airlines, allowing passengers to book single tickets for complex routes.

How to Become a Member

Any passenger over 2 years old can join the club (special conditions or family accounts are available for children). Registration is free on the official airline website in the Air Moldova Club section. Immediately after completing the form, you receive a personal membership number, which must be provided with every ticket booking.

Air Moldova strives to ensure a pleasant and relaxing journey for passengers, regardless of flight duration. The carrier adheres to a classic service model, offering a choice between two main classes, allowing travellers to find the optimal balance between cost and service range.

Service Classes

Economy Class is the choice of most tourists who value reliability and affordability. Aircraft cabins (primarily the Airbus A320 family) are equipped with standard seats featuring fabric or leather upholstery, arranged in a 3+3 layout. The seat pitch allows for comfortable seating during medium-haul flights. Passengers are provided with attentive service, and the friendly crew is always ready to assist with stowing cabin baggage and answering questions.

Business Class is designed for those who prefer an elevated level of comfort and privacy. Usually located in the front part of the liner and separated from the main cabin by a curtain. Depending on the aircraft configuration, legroom may be increased here, and the middle seat is often blocked to create additional personal space. Passengers in this class enjoy priority boarding and disembarkation, as well as access to an expanded selection of press and beverages.

Food and Beverages

One of the hallmarks of Air Moldova is the gastronomic accompaniment of the flight. The airline takes pride in national traditions and strives to introduce guests to Moldovan hospitality while in the sky.

• Meals: Depending on the flight duration and departure time, passengers are offered sandwiches, light snacks, or a full hot meal. The menu is regularly updated to keep products fresh and varied.
• Beverages: Special attention is paid to the beverage selection. On many flights, passengers (including Economy Class) are offered a tasting of famous Moldovan beverages, which are renowned for their quality across Europe. Juices, water, tea, and coffee are also always available.
• Special Meals: If you have specific dietary preferences or health restrictions, a special menu (including options suitable for various dietary requirements) can be ordered in advance (usually no later than 24 hours before departure) via the support service.

Onboard Services and Entertainment

A calm atmosphere reigns on board Air Moldova aircraft. Although individual multimedia screens are absent on most aircraft, travel time flies by while reading the signature inflight magazine Open Skies. It publishes interesting articles about travel, culture, and news from the world of aviation. We recommend bringing a book or downloading your favourite movies onto a tablet to enjoy during the flight.

Special Services

The airline pays close attention to passengers requiring special care. Air Moldova offers a range of services to ensure an accessible environment and safety:

• Unaccompanied Minors: For young travellers aged 5 to 12 (and optionally up to 18), a crew escort service is available, guaranteeing the child's safety from check-in until handover to the meeting party at the arrival airport.
• Passengers with Reduced Mobility: Airline staff provide comprehensive assistance during boarding, disembarkation, and seating on board. A request for a wheelchair or other assistance must be made when booking the ticket.
• Expectant Mothers: Flights are permitted up to certain stages of pregnancy (usually up to 32–36 weeks) with a medical certificate confirming good health.

The airline's route network is structured to ensure regular and convenient connectivity for passengers. According to the current schedule, the key hub for flight operations is Antananarivo, from where flights to popular resort zones are operated. Travellers can count on a stable schedule and high frequency of departures to the featured destinations.

To ensure your journey with Air Moldova goes flawlessly, we have prepared a number of practical recommendations. Smart planning will not only save your budget but also spare you unnecessary hassle at the airport, allowing you to enjoy the anticipation of your trip.

Optimal Booking Time

Experience shows that the most favourable fares for flights under the code MD are available when purchasing tickets in advance. It is recommended to book flights 45–60 days before the intended departure date. If you are planning travel during the high season (summer months or Christmas holidays), you should secure tickets even earlier — 3–4 months in advance. Also, note that departures in the middle of the week (Tuesday, Wednesday) are often cheaper than flights on Friday or Sunday.

How to Catch the Best Prices and Promotions

The airline regularly holds sales coinciding with national holidays or the launch of new routes. To not miss out on discounts:

• Subscribe to the news email newsletter on the carrier's official website.
• Follow Air Moldova pages on social media, where promo codes for flash discounts are often published.
• Use the "Low Fare Calendar" option when searching if your dates are flexible.

Online Check-in: Save Time

Do not waste time queuing at the counter at the airport. The Web Check-in service usually opens 24 hours and closes 2 hours before the flight departure. By checking in on the website, you can independently choose a convenient seat in the cabin and print your boarding pass or save it on your mobile phone. If you have baggage, you will simply need to drop it off at the Drop-off counter, which takes just a few minutes.

Seat Selection on Board

Comfort in flight matters. If you want to enjoy the views, choose seats by the window. For those who prefer the ability to stand up more quickly, seats by the aisle are suitable. Passengers wishing to have extra legroom can book seats in rows by the emergency exits for an additional fee. We recommend selecting seats at the ticket purchase stage or as early as possible when online check-in opens, as the best options are taken first.

Mobile Application

For maximum convenience, download the official Air Moldova app. It allows you to:

• Buy tickets in a few clicks.
• Store travel history and boarding passes in one place.
• Check flight status in real-time.
• Manage bookings and order additional services.

Travel Insurance

Never neglect safety. When issuing a ticket or separately, consider purchasing travel insurance. It will protect you from unforeseen expenses in case of flight delays, lost luggage, or the need for medical assistance abroad. This is a small investment that ensures peace of mind throughout your vacation.

The history of Air Moldova is inextricably linked with the establishment of civil aviation in the independent Republic of Moldova. The company was founded by a presidential decree in 1993 on the basis of the local subdivision of "Aeroflot". From the first days of its existence, the carrier took on an important mission — to become a national symbol in the sky and ensure a reliable connection for the young state with the outside world.

In the early years, the airline's fleet consisted mainly of Soviet-made aircraft, such as the Tu-154, Tu-134, and An-24. However, the management quickly realized the need for integration into the European airspace. A significant milestone was the beginning of the 2000s, when a large-scale modernization programme started. In 2001, the fleet was replenished with the first modern Western-made liners, which significantly increased passenger comfort and expanded the geography of flights.

An important stage of development was Air Moldova joining the International Air Transport Association (IATA) in 2004. This event confirmed the airline's compliance with high global safety and quality standards. In subsequent years, the carrier actively developed its fleet, banking on efficient Airbus A320 family aircraft and Embraer 190 regional liners, which were ideally suited for the route network connecting Chisinau with European cities.

A new chapter in the company's history opened in October 2018, when the state stake was acquired by Civil Aviation Group. Privatization opened access to investments aimed at renewing the aircraft fleet and introducing innovative service technologies. During this period, the airline focused on expanding the list of destinations, launching convenient digital services, and strengthening its position in the transit transport market.

Today, Air Moldova continues its evolution, striving to combine national traditions with modern trends in the aviation industry. The company is actively implementing online check-in, improving its mobile application, and developing flexible fare grids, making travel more accessible. Despite the challenges of the times, the air carrier remains true to its goal — to connect people and open new horizons for them.