RE Airlines

Red Wings is a modern airline dedicated to making air travel accessible and comfortable for every passenger. The carrier harmoniously combines the rich traditions of civil aviation with advanced service standards, opening up new horizons and routes for travelers. Thanks to continuous development and attention to detail, the company has established itself as a reliable partner for those who value safety and convenience in the sky.

Below is a brief overview of the airline's key characteristics and base information:

Red Wings stands out in the market with its unique approach to fleet formation and route network development. One of the company's main priorities is operating modern Russian aircraft, such as the SSJ-100, alongside proven foreign-made liners. This allows the carrier to manage schedules flexibly and offer passengers optimal connections and direct flights.

Special attention is paid to flight safety, which is the cornerstone of the company's philosophy. Regular technical audits, highly qualified pilots, and strict adherence to international regulations ensure peace of mind for passengers at every stage of the journey. Additionally, the airline actively develops regional transportation, connecting major centers and resort destinations, making it a vital link in the transport system.

If you have questions regarding an upcoming flight, booking changes, or baggage rules, the Red Wings support service is ready to help promptly. Several communication channels are provided for passenger convenience: from a 24/7 call center to a feedback form on the website and active social media accounts.

Official Website

You will find all current information about flights, fares, and special offers on the carrier's main resource:

• Website: flyredwings.com

Contact Details

• Customer Support (24/7): +7 (495) 212-12-51 (for calls from Moscow and abroad)
• Toll-free line within Russia: 8 (800) 350-99-77
• Ticket Booking and Information: +7 (495) 212-12-51
• Email: info@flyredwings.com (general inquiries), feedback@flyredwings.com (for feedback)
• Mobile App: "Red Wings" (available for download on the official website and RuStore)

Social Media

The airline maintains active pages on popular networks, where it publishes news about promotions and answers user questions:

• VKontakte
• Telegram
• YouTube

Offices and Representation

In addition to online channels, you can contact airline representatives in person:

• Central Office: Russia, Moscow, Vernadsky Prospekt, 41, bldg. 1.
• Airport Counters: Airline representatives work at most departure airports, including base hubs. Look for ticket offices and check-in counters with the Red Wings logo.

Please note: contact details and office operating hours may change. We recommend checking the latest information on the official website before your trip.

Proper baggage preparation is the key to a stress-free start to your journey. Red Wings offers a flexible fare system that allows passengers to choose only the necessary services without overpaying for extra kilograms. Whether you are flying on a short route or embarking on a long journey, for example, from sunny Santa Cruz de Tenerife to Vilnius, knowing the carriage rules will help avoid unforeseen expenses at the airport.

Cabin Baggage: Essentials with You

Allowances for items carried in the aircraft cabin depend on your chosen fare. Red Wings strictly monitors the dimensions and weight of hand luggage to ensure comfortable stowage for all passengers.

• Weight: The standard allowance for most fares (including "Lite" and "Economy") is up to 10 kg.
• Dimensions: It is important to be attentive here. For basic fares, restrictions of 40x30x20 cm often apply, while more expensive fares may allow sizes up to 55x40x25 cm.
• Additional Items: Over the allowance, you are permitted to carry a ladies' handbag, a men's briefcase, or a backpack (with strict weight and size limits), as well as a bouquet of flowers, outerwear, and baby food for the duration of the flight free of charge.

Checked Baggage

If your items do not fit in hand luggage, they must be checked in. Conditions depend on the service class:

• "Lite" Fare: Usually does not include free checked baggage. This is the ideal choice for traveling light.
• "Standard" and "Economy" Fares: Typically include one piece of baggage weighing up to 23 kg.
• Dimensions: The sum of three dimensions (length + width + height) of the suitcase must not exceed 158 cm (or 203 cm for certain categories; please check your ticket).

Excess Baggage

If your suitcase weighs more than the allowance or you want to transport an additional bag, a surcharge will apply. The cost depends on the time of payment and the route:

It is most profitable to pay for additional baggage in advance via the airline's website or mobile app (no later than 4 hours before departure). Payment at the check-in counter at the airport will be significantly more expensive. Exceeding the weight of a single piece over 30 kg (but not more than 50 kg) is considered heavy baggage and requires separate approval.

Sports Equipment and Musical Instruments

Red Wings supports the active lifestyle of its passengers. During the winter season, the airline often runs promotions for the free carriage of ski equipment (skis or snowboard + boots) in addition to the main baggage.

Musical instruments can be transported:

• In hand luggage (if they fit within the dimensions).
• In the luggage compartment (a reliable hard case is required).
• In the aircraft cabin on a separate seat (this is a paid service, arranged in advance for large and valuable instruments, such as a cello).

Restrictions and Prohibitions

For safety reasons, there are strict rules regarding what can and cannot be taken on board. In hand luggage, it is forbidden to carry sharp or cutting objects, and liquids are allowed only in containers up to 100 ml (with a total volume of not more than 1 liter), packed in a transparent bag.

In checked baggage, it is strictly forbidden to transport lithium batteries (power banks) — these must be taken with you into the cabin. Explosives, flammable liquids, and compressed gases are also prohibited.

Packing Tips

To ensure your flight goes smoothly, follow these simple recommendations:

1. Weigh at home: Use a luggage scale or floor scale before leaving home to avoid excess weight.
2. Valuables with you: Always put documents, money, jewelry, and portable electronics in your hand luggage.
3. Labeling: Attach a tag with your name and phone number to your suitcase or use a bright cover/ribbon to easily identify your baggage on the claim belt.

Red Wings understands that pets are full-fledged family members and strives to make their journey as comfortable as possible. The carrier allows cats, dogs, and birds to travel with you, but strict regulations apply to ensure the safety and convenience of all passengers. Whether you are planning a flight to Vilnius or on domestic routes, it is important to familiarize yourself with the transport conditions in advance.

Transport Options

Depending on the weight and size of your pet, as well as the type of aircraft, Red Wings offers three methods of transportation. The service is paid and requires prior approval from the airline (it is recommended to make a request no later than 48 hours before departure).

In the Aircraft Cabin (Hand Luggage)

Small pets can travel next to their owner. This is the least stressful option for the animal, but it has several limitations:

• Maximum Weight: The animal together with the container/carrier must not weigh more than 8 kg.
• Carrier Dimensions: The size of the container must not exceed established standards (usually the sum of three dimensions up to 115 cm, height — not more than 20–25 cm, to fit under the seat in front).
• Allowed Animals: Cats, dogs, and birds.
• Placement: During takeoff, landing, and the entire flight, the carrier must be located under the seat in front of you. Opening it is prohibited.
• Limit: Usually, one passenger may transport only one carrier.

In the Luggage Compartment

If your pet weighs more than 8 kg or the carrier is too large for the cabin, it will fly in a heated and pressurized luggage compartment. Here, animals are safe and sleep for most of the journey.

• Container: Must be rigid (plastic or wood), impact-resistant, with a secure lock and ventilation grilles.
• Comfort: The animal must be able to stand up to its full height and turn 360 degrees. The bottom must be waterproof and covered with absorbent material.
• Weight Limits: Animals weighing up to 50 kg (together with the cage) are usually accepted.
• Microclimate: Luggage compartments for live cargo are heated, but the temperature may differ slightly from the cabin.

As Cargo

This option is used in special cases when standard transport is impossible.

• When Required: If the weight of the animal with the cage exceeds 50 kg, or if the animal is traveling without the owner's accompaniment.
• Procedure: Processing takes place through the airport cargo terminal.
• Requirements: Earlier arrival at the airport is necessary to complete all customs and veterinary formalities.

Necessary Documents

To be admitted to the flight, you will need to prepare a set of documents. Requirements may change depending on the destination country (for example, for flights to Santa Cruz de Tenerife, EU rules will differ from domestic ones).

• Veterinary Passport: With records of vaccinations and parasite treatment.
• Vaccination: Valid rabies vaccination (administered not earlier than a year and not later than 21 days before departure).
• Health Certificate: Form No. 1 (for flights within the Russian Federation) or an international veterinary certificate (for travel abroad).
• Microchip: Mandatory for travel to EU countries and many other international destinations.

Service Costs

Pet transportation is not included in the free baggage allowance and is paid separately according to special rates.

• In the Cabin: A fixed cost depending on the destination (usually cheaper than in the hold).
• In the Luggage Compartment: The price depends on the weight of the animal together with the cage and the flight distance.
• Payment: It is best to pay for the service in advance on the website or via the call center; rates at the airport may be higher.

Preparation Tips

To ensure the flight goes easily, start preparing in advance:

• Accustoming to the Carrier: Allow your pet to get used to the container in a home environment several weeks before departure.
• Feeding: Do not feed the animal heavily 4–6 hours before departure to avoid motion sickness. Give a little water.
• Reducing Stress: Put a familiar toy or an item with the owner's scent in the cage. Consult a veterinarian about the need for mild sedatives (administering medication on your own is not recommended).

Restrictions

Red Wings reserves the right to refuse transport in certain cases:

• Prohibited Species: Rodents, reptiles, arthropods, fish, and wild animals are generally not accepted for transport.
• Dog Breeds (Brachycephalic): Dogs with flattened muzzles (Pugs, Bulldogs, Pekingese) may not be permitted for transport in the luggage compartment due to breathing peculiarities and health risks.
• Guide Dogs: Transported free of charge in the aircraft cabin provided there are appropriate documents regarding the passenger's disability and a certificate of the dog's training. The dog must be muzzled and tied at the owner's feet.

Please note: aviation transport rules may change. We strongly recommend contacting the Red Wings contact center before purchasing a ticket to clarify the current requirements for your route and pet breed.

Loyalty Program and Special Offers

Instead of a complex multi-level system with statuses and mile accumulation, Red Wings offers its clients a transparent and understandable savings system. The carrier's philosophy is simple: affordable tickets should not be a privilege for the chosen few, but an opportunity for every traveler. The main focus is on direct discounts, regular sales, and the convenience of digital services.

How to Fly for Less

For frequent flyers and attentive travelers, there are several proven ways to lower the cost of a flight and receive additional bonuses:

• Newsletter Subscription: This is the main tool for saving. Subscribers are the first to receive notifications about the start of seasonal sales and the opening of new destinations at reduced fares. Often, the most profitable tickets are snapped up in the first hours of promotions, so timely information gives you an advantage.
• Promo Codes: The airline regularly releases special promo codes timed for holidays, "Black Friday," or other events. By applying a code when booking on the website, you can get a discount on the fare or additional services.
• Subsidized Fares: Red Wings actively participates in government air transportation subsidy programs, offering concessional tickets for certain categories of citizens (youth, pensioners, large families) on a number of domestic routes.

Benefits of the Personal Account

Registration on the official airline website opens access to a convenient travel management service. Creating an account is free and takes just a couple of minutes, but offers tangible benefits:

• Fast Booking: Save passport details (yours and your companions') and payment cards to issue tickets in a few clicks. This is especially important during short sales when every second counts.
• Booking Management: In your personal account, it is easy to check flight details, process a ticket refund or exchange (in accordance with fare rules), and order additional services, such as meals or seat selection.
• Personal Offers: Authorized users can receive individual notifications about discounts on destinations of interest to them.

Plan Ahead

The best prices are traditionally available with early booking. Using the website's tools and following company news, you can catch excellent fares even on popular international routes, for example, when planning a trip from the sunny city of Santa Cruz de Tenerife to the airline's hub — Vilnius.

Tip: subscribe to the official Red Wings channels on social media so as not to miss free ticket giveaways and flash sales, which are sometimes held exclusively for subscribers.

Red Wings positions itself as a carrier offering optimal value for money. The company focuses on making the flight convenient and affordable, so the main emphasis is on functionality and basic comfort. Whether you face a long flight from the resort of Santa Cruz de Tenerife or a short flight to Vilnius, you can count on attentive service and a friendly atmosphere.

Classes of Service

The airline's fleet has different cabin layouts depending on the aircraft type. Most flights feature a single-class layout or a two-class system.

• Economy Class: The primary and most popular choice for passengers. This is a classic travel option including a standard seat, carry-on baggage allowance (according to the fare), and basic refreshments. Tickets in this class allow you to significantly save on your travel budget.
• Business Class (Standard): Available on a limited number of routes and aircraft types. Passengers in this class gain access to priority check-in, increased baggage allowance, and seating in the front of the cabin. Seats here may be separated by a curtain or have a wider configuration for extra comfort.
• First Class: Red Wings does not offer "First Class" category service, focusing on accessible mass transportation.

Seat Configuration and Comfort

Passenger comfort largely depends on the aircraft type. The company's fleet includes modern liners where cabins are designed with ergonomics in mind.

• Superjet (SSJ-100): A feature of these aircraft is the "2 + 3" seat layout. This means that on one side of the aisle there is a block of two seats, and on the other — three. This layout is popular with couples and those who dislike sitting in the middle seat. The aisle and seat width here are often even greater than in foreign counterparts.
• Airbus and Tu-204/214: The standard "3 + 3" layout is used. Seats are equipped with tray tables and reclining backrests.
• "Seat Selection" Service: For those who value personal space, a paid service for selecting Extra Space seats with increased legroom is available. These are usually seats in the first row or at emergency exits.

Food and Beverages

The approach to onboard catering at Red Wings varies depending on the flight duration and current fare rules:

• On short flights: Passengers are generally offered refreshing beverages (sparkling and still water).
• On long flights (over 3–4 hours): Hot meals or sandwiches, as well as tea and coffee, may be provided.
• Paid Catering: On many routes, a pre-order menu service is available for an additional fee. You can select hot dishes, desserts, or special meals (including Halal options where relevant) when booking your ticket on the website. We recommend checking the availability of included meals for your specific flight in advance.

Entertainment and Connectivity

The airline adheres to a "digital detox" concept or the use of passengers' own gadgets. Seatbacks typically do not have built-in multimedia system monitors.

To avoid boredom during the flight, it is recommended to download movies, music, or books to your smartphone or tablet in advance. On board, passengers are offered the airline's inflight magazine, where you can find interesting travel articles, interviews, and information about the aircraft fleet.

Special Services

Red Wings strives to ensure equal opportunities for all categories of travelers, offering a wide range of assistance services:

• Passengers with Children: You can take baby food and a bassinet on board (upon prior request for infants). The crew is always ready to assist parents with placement and warming bottles.
• Unaccompanied Minors: For children aged 5 to 12 traveling without parents, an accompaniment service is provided under the supervision of airline staff at all stages — from check-in to handover to the meeting person at the arrival airport.
• Passengers with Reduced Mobility: The airline provides comprehensive assistance to citizens with limited mobility. When booking a ticket, you must notify the carrier in advance (no later than 48 hours) of the need for a wheelchair, assistance with boarding/disembarking, or transport of medical equipment.

The route network of Red Wings offers passengers convenient flight options, connecting popular tourist locations and business centers. Vilnius serves as a key transport node (hub) for the carrier, allowing for the formation of optimal connections for comfortable journeys. Below is a list of the most sought-after destinations and flight frequencies for the next three weeks.

Useful Tips for Passengers

To ensure your journey with Red Wings is as comfortable and hassle-free as possible, we have prepared several practical recommendations. Smart planning will help not only save your budget but also make the flight, whether it's a trip to Vilnius or to a coastal resort, a pleasant part of your vacation.

Best Time to Book

Experienced travelers know that the ticket price often depends on when it was purchased. To find the lowest fares, follow simple rules:

• Buy in Advance: Sales for the season usually open several months ahead. The optimal time to buy tickets at the minimum price is 2–3 months before departure.
• Avoid Peak Dates: Flights on holidays and weekends always cost more. If possible, plan your departure for the middle of the week (Tuesday, Wednesday) — this often allows you to find more profitable offers.

Discounts, Promotions, and Mobile App

Do not miss the opportunity to save by using the airline's digital services:

• Mobile App: Install the official Red Wings app. It is not only a convenient tool for buying tickets and storing boarding passes but also a source of exclusive discounts. Often, private sales are available only to app users.
• Special Offers Section: Regularly check the carrier's website. Promotions may be timed for holidays or the opening of new routes, for example, from the city of Santa Cruz de Tenerife.

Online Check-in

Save time at the airport by checking in for your flight yourself. Online check-in for Red Wings flights usually opens 24 hours in advance and closes 3–4 hours before departure (time may vary depending on the airport).

• You can choose a convenient seat in the cabin in advance.
• If you are flying without baggage, with a printed boarding pass, you can proceed directly to pre-flight security, bypassing check-in counters.

Tips on Seat Selection

Comfort in flight is an individual matter, and the right choice of seat plays a key role here:

• Window or Aisle? Window seats are suitable for those who like to sleep during the flight and admire the views. Aisle seats are convenient for passengers who prefer to be able to stand up and stretch without disturbing neighbors.
• More Space: For tall passengers and those who value space, the "Extra Space" seat selection service (usually the first row of economy class or rows at emergency exits) is available for an additional fee.

Travel Insurance

Red Wings recommends not neglecting insurance, especially for international flights. While booking a ticket on the website, you can add a policy that protects against various risks:

• Medical expenses and accidents.
• Loss or damage to baggage.
• Forced cancellation of the trip or flight delay.

Having insurance provides financial protection and peace of mind, allowing you to fully focus on the impressions of the trip.

History and Development of Red Wings

The history of Red Wings is a journey from a small carrier to a significant player in the civil aviation market, combining the operation of domestic machinery with high international service standards. Over the years of its existence, the company has gone through several stages of rebranding and strategy changes, invariably maintaining a course towards safety and flight accessibility.

Foundation and Early Years

The airline was founded in 1999 under the name "Airlines 400". Initially, it was based at Vnukovo Airport and specialized in charter cargo and passenger transportation. During this period, the fleet consisted primarily of Tu-154M and Il-76 aircraft, which flew routes around the world.

A turning point in the carrier's history was 2007, when a large-scale change of ownership and strategy took place. The company received its modern, bright name — Red Wings. With the new brand came a new philosophy: to become the flagship for operating modern Russian aircraft.

Fleet Evolution

A unique feature of Red Wings' development was the bet on the domestic aviation industry. In the late 2000s, the airline became the largest operator of the Tu-204 family of aircraft. These liners allowed the carrier to service popular tourist destinations with high efficiency.

In subsequent years, the fleet strategy became more flexible:

• The Airbus Era: To expand the route network and enter scheduled lines, the company began using reliable Airbus A320/A321 family aircraft.
• The SSJ-100 Project: In recent history, the airline has become one of the key operators of regional Superjet 100 aircraft. This allowed for the launch of a large-scale regional flight program, bypassing overloaded capital hubs.

Route Network Development and New Horizons

Expanding flight geography has always been a company priority. Moving away from a purely charter model, Red Wings actively developed scheduled services. An important stage was the formation of an extensive route network connecting regions with popular resorts and European capitals.

According to the current network development strategy, Vilnius plays an important role as a transit node. Using this hub allows for schedule optimization and offering passengers convenient connections for long-distance travel, for example, to the sunny Canary Islands, to the city of Santa Cruz de Tenerife.

Modernity and Innovation

Today, Red Wings is not just an air carrier, but a modern technological company. In recent years, emphasis has been placed on the digitalization of services: updating the booking system, launching a convenient mobile app, and developing online services for passengers.

The airline regularly undergoes international operational safety audits (IOSA), confirming its status as a reliable carrier. Constant fleet renewal and the opening of new bases in the regions allow the company to remain dynamic and attractive to tourists planning their travels.