Serene Air

Estelar Latinoamerica (IATA code: ER) is a Venezuelan airline operating scheduled flights and connecting various cities. The carrier positions itself as an operator working primarily in the Latin American region, offering passengers opportunities for comfortable air travel.

The airline's route network also includes international destinations linking important transport hubs. Specifically, the schedule features a flight departing from Dubai to Lahore. Travelers are advised to check departure times and carriage conditions before planning their trip.

You can contact Estelar Latinoamerica to resolve booking issues, check flight status, or clarify baggage rules in several ways. The carrier actively uses digital communication channels, including instant messengers, which is particularly convenient for passengers roaming or outside Venezuela.

Official Website

Current schedules and feedback forms are available on the airline's official resource: flyestelar.com

Contact Details

• Official Website: https://flyestelar.com
• Call Center (Venezuela): 0501-ESTELAR (0501-3783527)
• WhatsApp Support: +58 414 378 3527 (convenient for text messages and quick questions)
• International Line (Madrid Office): +34 911 087 583
• Email: For official inquiries, it is recommended to use the feedback form in the "Contacto" section of the company's website.

Social Media

The airline publishes news and important announcements on its official pages. This is also a good way to quickly ask a question via direct messages:

• Instagram: @aerolineasestelar
• Facebook: Aerolíneas Estelar
• Twitter (X): @AerolineasEstelar

Local Offices

Company representatives are located at key points in the route network. You can contact staff personally at the following addresses:

• Headquarters (Caracas): Torre Estelar, Calle Londres, Urbanización Las Mercedes, Municipio Baruta, Estado Miranda.
• Airport Counters: Representatives work at departure airports (Caracas, Porlamar, Maracaibo) several hours before flight departure.
• Madrid Office (Spain): C/ Orense, 69, Edificio Eurobuilding, Local E2.

Please note: Contact details and office hours are subject to change. We strongly recommend checking current information on the official website before your trip.

Cabin Baggage Rules

Estelar Latinoamerica (ER) strives to ensure the comfort and safety of all passengers on board. Depending on the fare and class of service, allowances may vary slightly, so it is always worth checking the information on your ticket before departure.

Typically, passengers are allowed to take one piece of hand luggage into the cabin. The standard weight is usually limited to 8 kg for Economy Class, although this limit may be increased on long-haul international flights. The dimensions of the bag must not exceed sizes that allow it to be placed in the overhead bin or under the seat in front of you (usually 55x40x20 cm).

In addition to the main bag, you are allowed to take personal items into the cabin:

• A lady's handbag or men's briefcase;
• A laptop in a case;
• An umbrella or walking stick;
• A bag with Duty Free items;
• Baby food and a carrycot for travel with an infant.

Checked Baggage

Free baggage allowances vary depending on the route and booking class. The airline adheres to the standard Piece Concept on most routes.

Key guidelines for travelers:

• Economy Class: Usually includes one piece of baggage weighing up to 23 kg.
• Business Class: Often allows for two pieces of baggage weighing up to 23 kg each or one piece with increased weight (up to 32 kg).
• Infants (without a seat): Generally entitled to one piece of baggage weighing up to 10 kg and one collapsible stroller.

The sum of the three dimensions of each suitcase (length + width + height) must not exceed 158 cm. If your suitcase is larger or heavier than the allowance, an additional fee will apply.

Excess Baggage

If your items exceed the established limits for weight, quantity, or dimensions, the airline charges an additional fee. Rates depend on the flight destination. It is recommended to pay for extra baggage in advance via the official website or call center, as payment at the airport before departure, for example, in Dubai, is often significantly more expensive.

Special Baggage

Special rules apply to the transport of non-standard items:

Sports Equipment: Bicycles, golf, surfing, or diving equipment are transported for a separate fee if they do not fit within the free baggage allowance. Equipment must be securely packed in protective cases. You must notify the airline about the transport of bulky equipment no later than 48 hours before departure.

Musical Instruments: Small instruments (e.g., a violin) can be taken into the cabin instead of hand luggage if they fit the dimensions. For larger instruments (cello, guitar), you may need to purchase a separate ticket for a seat in the cabin ("CBBG") or check them in as baggage in a hard case.

Prohibited and Restricted Items

For safety reasons, there are strict restrictions on baggage contents:

• Prohibited in Hand Luggage: Sharp and cutting objects (scissors, knives), liquids in containers exceeding 100 ml, toy weapons.
• Prohibited in Checked Baggage: Lithium batteries and power banks (these can be carried only in hand luggage), electronic cigarettes, matches, and lighters.
• Strictly Prohibited Everywhere: Explosives, flammable liquids, toxic and radioactive substances.

Packing Tips

To ensure your journey with Estelar Latinoamerica goes smoothly, follow these recommendations:

• Weigh at home: Use household scales to ensure your suitcase does not exceed the 23 kg limit.
• Labeling: Attach a tag with your name, phone number, and email, and also place a sheet with contact details inside the suitcase.
• Valuables: Never check in money, documents, jewelry, or important medication—always keep them with you.
• Protection: Using a suitcase cover or wrapping film will protect your luggage from scratches and accidental zipper opening.

Travelling with Pets

Estelar Latinoamerica (ER) understands that pets are an important part of the family and provides options for their transport on its flights. The company's policy is designed with the safety and comfort of animals in mind, but requires owners to strictly adhere to the rules and prepare documents in advance.

Transport Options

In the Cabin (Hand Luggage)

This option is suitable for small animals (cats and dogs) that can travel next to their owner. The service is available only upon prior request and confirmation.

• Carrier Dimensions: The container must be soft or semi-rigid; approximate dimensions should not exceed 40×30×22 cm (recommended to verify when booking) so that it fits freely under the seat in front.
• Maximum Weight: The total weight of the animal together with the carrier is usually limited to 6–8 kg.
• Permitted Animals: Most often, only cats and dogs are allowed. The animal must be clean, healthy, and odorless.
• Comfort: The pet must be able to stand up and turn around inside the container.
• Limit: The number of animals in the cabin is limited (usually no more than 2-3 per flight), so you need to book a spot in advance.

In the Hold (Checked Baggage)

If your pet exceeds the weight limits for the cabin, it will travel in a special heated and pressurized compartment of the cargo hold.

• Container Requirements: The cage must be rigid (plastic/metal), IATA certified, with a secure lock.
• Size and Weight: The weight of the animal together with the cage can reach 32–45 kg (depending on the aircraft type). The cage must be spacious enough for the animal not to touch the ceiling with its ears or head when standing.
• Conditions: The bottom of the container must be covered with absorbent material. Wheels must be removed from the cage.
• Documents: Copies of veterinary documents must be attached to the cage.

As Cargo

Transport via the cargo terminal is required in special cases.

• When Required: If the animal is very large, if it is travelling unaccompanied, or if the destination country (for example, when flying to Dubai or Lahore) has strict rules allowing entry via cargo only.
• Special Requirements: Processing is done through a cargo agent, and a separate air waybill is required.
• Procedure: The animal is handed over to the cargo terminal several hours before departure, and the retrieval process at the arrival airport also takes more time.

Required Documents

To check in for your flight, you will need a complete set of documents. Requirements may change depending on the country of departure and arrival.

• Veterinary Passport: International standard with owner and pet details.
• Health Certificate: Veterinary certificate (Form No. 1 or equivalent) issued by a state clinic a few days before departure.
• Vaccination: Valid rabies vaccination (administered no earlier than a year and no later than 21-30 days before departure) and comprehensive age-appropriate vaccinations.
• Microchip: A microchip is mandatory for most international flights.
• International Certificates: Cross-border flights may require specific sanitary certificates for the destination country.

Service Costs

Pet transport is not included in the free baggage allowance and is paid separately according to special rates.

• In the Cabin: Fixed rate (usually ranging from $50 to $100 depending on flight distance).
• In the Hold: The cost is often calculated based on total weight (animal + cage) or as a fixed fee for an excess baggage piece.
• Route Dependence: Tariffs are higher on international flights than on domestic ones.

Preparation Tips

To ensure the flight is as stress-free as possible for your pet, follow these recommendations:

• Cage Acclimatization: Let the animal get used to the carrier at home several weeks before the flight.
• Feeding: Do not feed the animal a heavy meal less than 4 hours before departure to avoid motion sickness. Water can be given in small quantities.
• Reducing Stress: Put a favorite toy or an item with the owner's scent in the cage. Do not use sedatives without strict veterinary recommendation, as they can affect blood pressure at altitude.
• Walk: Walk your dog well before heading to the airport.

Restrictions

There are strict restrictions under which the airline may refuse transport.

• Restricted Breeds (Brachycephalic): Dogs and cats with snub noses (Pugs, Bulldogs, Persian cats) are often not allowed for transport in the hold due to the risk of breathing problems.
• Aggressive Dogs: Breeds considered potentially dangerous may be banned or require reinforced cages.
• Age: Puppies and kittens under 3-4 months old (before completing their vaccination course) are not allowed to fly.
• Exceptions: Service dogs and guide dogs are usually transported in the cabin free of charge provided they have supporting documents and a muzzle.

Important: Rules for importing animals into different countries and airline policies are subject to change. We strongly recommend contacting Estelar Latinoamerica representatives directly or via the website form before purchasing tickets to clarify current requirements for your flight.

Loyalty Program

Estelar Latinoamerica (ER) values the trust of its passengers and strives to make every journey comfortable and rewarding. The carrier is developing an incentive system for frequent flyers, allowing them to receive additional privileges for their loyalty to the company.

How It Works

The loyalty program is based on the principle of accumulating bonuses (miles or points) for completed flights. The more frequently and further you fly, the more opportunities open up for you. The system is designed to consider the interests of both business travelers and tourists.

Earning Bonuses

The bonus balance can be topped up in several ways:

• Flights with the Airline: This is the main source of miles. The number of points awarded usually depends on the fare, class of service, and distance. For example, by flying from the city of Dubai to the city of Lahore, a passenger can count on topping up their account in the program.
• Partner Services: Airlines often partner with hotels, car rental services, and banks, allowing you to accumulate bonuses by using ground services from partners.

Redeeming Miles

Accumulated points can be used for various purposes, making trips more pleasant and affordable:

• Award Tickets: Full or partial payment of the ticket cost for future flights.
• Class Upgrade: The opportunity to exchange miles for an upgrade from Economy Class to a more comfortable cabin (subject to seat availability).
• Extra Baggage: Paying for excess weight or additional baggage pieces with bonus points.

Status and Privileges

For the most active travelers, loyalty programs usually provide status levels. Holding a high status may grant rights to a range of exclusive services, such as:

• Priority check-in and boarding;
• Access to airport business lounges;
• Increased free baggage allowance;
• Priority on the waiting list when booking tickets.

How to Join

Anyone can join the Estelar Latinoamerica loyalty program. Registration is generally free and available online on the airline's official website. After registration, the passenger is assigned an individual membership number, which must be provided with every ticket booking or at the airport check-in counter to ensure miles are credited correctly.

Travel Classes and Onboard Comfort

Estelar Latinoamerica (ER) strives to ensure passenger convenience at all stages of the flight. The carrier offers service consistent with regional airline standards, divided into two main classes of service.

Available Classes of Service

Depending on the aircraft configuration, the following seating options are available to passengers:

• Economy Class: A practical choice for most travelers. Cabins are equipped with standard seats providing the necessary space for the flight. This is the most popular fare, allowing for travel with an optimal price-quality ratio.
• Business Class: Designed for passengers who prefer an enhanced level of comfort. Clients of this class are granted priority during check-in and boarding. Seats in the front section of the cabin typically feature increased width and a greater recline angle, allowing you to relax during the journey.

Dining and Beverages

The assortment of in-flight catering depends on the flight duration and departure time:

• On Short Flights: Passengers are typically offered refreshments, tea, coffee, and light snacks (sandwiches or snacks).
• On Medium-Haul Routes: If you are flying, for example, from the city of Dubai to Lahore, you will be offered a hot meal. The menu usually includes a choice of main course and beverages.
• Special Meals: Passengers following a diet or having religious dietary restrictions (such as Halal requirements) can order special meals. This request must be made in advance, no later than 24–48 hours before departure.

Entertainment

The airline's fleet consists mainly of narrow-body aircraft not equipped with built-in multimedia systems. To ensure time flies by, Estelar Latinoamerica recommends passengers download movies, music, or books onto personal mobile devices (smartphones, tablets) in advance. Also, a branded magazine with useful information and travel articles is often available on board.

Special Services

The airline provides support to various categories of passengers, ensuring inclusivity and safety:

Passengers with Reduced Mobility: Staff are ready to assist with boarding and disembarking, as well as providing an onboard wheelchair. A request for this service should be made at the ticket booking stage.

Traveling with Children: For the comfort of the youngest passengers, additional seat belts are provided. Flight attendants are always ready to help warm up baby food. It is recommended to bring necessary child care items into the cabin.

Unaccompanied Minors: A paid escort service is available for children traveling without parents. Airline representatives supervise the child from the check-in counter until they are met by a designated person at the destination airport.

The route network of Estelar Latinoamerica (ER) includes popular destinations connecting important transport hubs. Within the current schedule, the carrier operates flights using Dubai as one of its hubs, ensuring convenient connections with cities in South Asia.

Booking and Travel Advice

A journey with Estelar Latinoamerica (ER) will be as comfortable as possible if you pay attention to details at the planning stage. We have prepared several recommendations to help you save time and money, as well as avoid unnecessary stress at the airport.

Best Time to Buy Tickets

Experienced travelers know that the key to favorable fares is booking in advance. For international routes, such as the flight from Dubai to Lahore, the optimal time to purchase a ticket is considered to be 2–3 months before departure. Try to avoid peak dates (holidays and school breaks) if you want to find the lowest prices.

How to Find Discounts and Promotions

To ensure you don't miss profitable offers from Estelar Latinoamerica, we recommend:

• Subscribing to the Newsletter: News about seasonal sales often arrives first in subscribers' email inboxes.
• Following Social Media: The airline announces short-term promotions ("flash sales") on its official pages.
• Being Flexible with Dates: Sometimes shifting your trip by 1–2 days can significantly reduce the ticket cost. Check prices for adjacent dates.

Online Check-in

Save time at the airport by using the online check-in service. It usually opens 24–48 hours before departure on the carrier's official website. This allows you to choose your seat in the cabin in advance and avoid queues at the check-in counter, especially if you are traveling with hand luggage only. Don't forget to save the boarding pass on your mobile device or print it out.

Seat Selection Tips

Comfort in flight largely depends on the chosen seat. If you prefer window views or a quick exit from the aircraft (aisle seats), try to check in as early as possible. Note that seats with extra legroom (for example, at emergency exits) may be available for an additional fee. For long flights, it is worth checking the aircraft layout before choosing.

Travel Insurance

Unforeseen situations can happen even with the most careful preparation. We strongly recommend taking out travel insurance that covers:

• Medical expenses abroad;
• Flight cancellation or delay;
• Loss or damage to baggage.

Having a policy will ensure peace of mind and financial protection throughout your trip.

Digital Services and Mobile Management

Managing your booking via digital channels makes travel more flexible. Using the company's website from a mobile device, you can:

• Check current flight status in real-time;
• Make changes to your booking (add baggage or change passenger details);
• Have electronic tickets and travel history at hand.

Always keep your phone charged and save copies of important documents for offline access.

The history of Estelar Latinoamerica (ER) dates back to 2008. Founded in Venezuela, the company was initially created as a charter carrier designed to meet the growing demand for tourist transport within the region. From its early years, the airline's main mission has been to ensure reliable and comfortable air travel, which allowed it to quickly gain passenger trust and transition from irregular flights to a full schedule.

An important milestone in the carrier's development was the transition to operating scheduled flights and the significant expansion of its route network. While early flights were limited to domestic destinations and nearby Caribbean countries, over time the flight geography expanded to cover key cities in Latin America, and subsequently other continents. The company's strategy was built on phased but steady growth, allowing it to open new horizons for travelers.

The evolution of the Estelar Latinoamerica fleet reflects the company's commitment to modernization and safety. Starting flights with classic Boeing 737-200 models, the airline gradually updated its fleet, introducing more modern and economical Boeing 737-300 and 737-400 modifications for medium-haul flights. For long-haul flights, including transatlantic ones, the company utilized wide-body liners such as the Airbus A340, enabling it to offer passengers a higher level of comfort over long distances.

The modern stage of the airline's development is characterized by entry into global markets and strengthening positions in international hubs. A clear example of expanding presence is the operation of flights in the Middle East and Asia. Thus, the current schedule includes routes connecting Dubai and Lahore, demonstrating the carrier's ability to adapt to global market needs and connect different parts of the world.

Today, Estelar Latinoamerica continues to introduce innovations in service and maintenance. The company is actively developing digital sales channels, improving its loyalty program, and working on enhancing the quality of in-flight catering. Despite high competition, the airline retains its focus on the affordability of flights and a friendly attitude towards every passenger, remaining an important player in the aviation industry.