When waiting for a flight in Itilleq, it is important to remember that you are not in an international hub, but at a tiny heliport in the Greenlandic outback. Infrastructure here is reduced to the necessary minimum, and the level of service is defined not by the number of automated kiosks, but by the warmth and responsiveness of the staff. Since the helipad is just a few minutes' walk from the centre of the settlement, many "airport" services are essentially provided by the village infrastructure itself.
Food and Shops
Inside the terminal building, there are no cafes, restaurants, or Duty-Free shops. You will not find vending machines with coffee or sandwiches here.
- If you are hungry, the nearest and only shop is the Pilersuisoq supermarket, located in the village centre (about 5–7 minutes on foot). There you can buy fresh pastries, snacks, drinks, and daily necessities.
- It is recommended to take care of snacks in advance, especially if you are flying with connections.
Waiting lounges and comfort
There are no special VIP halls or business lounges at the heliport. The entire terminal is essentially one general waiting room.
- The room is small but heated and protected from the wind, which is the main convenience in the Arctic.
- There are several chairs for resting and a restroom.
- The atmosphere here is intimate and quiet; passengers often pass the time chatting with station staff.
Connectivity and Electronics
There is no public Wi-Fi network in the terminal. Passengers are advised to rely on their own mobile internet (coverage from the operator Tusass, formerly Tele-Post, works in the village), although the signal can be unstable depending on the weather.
There are no specialised stands for charging gadgets. If you urgently need to charge your phone, you can politely ask an airport employee — usually, such requests are not refused here, using ordinary sockets in the service area.
Financial Services
There are no ATMs or currency exchange points on the territory of the heliport or in the village of Itilleq itself.
- Important: It is strongly recommended to carry cash in Danish Krone (DKK). It may be needed to buy souvenirs from locals or pay for private services.
- The local Pilersuisoq shop usually accepts major credit cards (Visa, MasterCard), but terminals may temporarily not work due to connection failures.
Medical Services
The heliport has a basic first aid kit. There is no full medical centre in the terminal. In case of serious health problems, you should contact the village Nursing Station, where a nurse is on duty. In emergencies, the helicopter is used for medical evacuation to the hospital in the city of Sisimiut.
Services for passengers with children
There are no special mother and child rooms or play areas here. However, Greenlanders are very warm towards children. If you need privacy to feed or change a child, the staff will try to find a secluded corner for you in the service room.
Passengers with reduced mobility
Due to its size and simple layout (one floor, no stairs), the terminal is relatively accessible for passengers with reduced mobility. However, there is no specialised equipment, such as ambulifts, here.
- Boarding the helicopter is carried out with the help of the crew and ground staff, who manually assist passengers up the steps into the cabin.
- If you require assistance, be sure to notify Air Greenland when booking your ticket so that staff in Itilleq are ready to meet you.
Hotels and Accommodation
There are no sleeping places or capsule hotels directly in the airport building. Since flights can be delayed due to weather, the issue of overnight accommodation is resolved in the village:
- Itilleq Bed & Breakfast: A small cosy guest house located within walking distance. This is the main accommodation option for tourists.
- In the event of a sudden flight cancellation and lack of space in the guest house, the airline and local administration usually help accommodate passengers in private homes of local residents or in the community centre.
Business Services
Conference rooms and business centres are absent in Itilleq. If you need to hold a meeting or work with documents, the only option will be to arrange the use of a table in the general waiting hall or in the guest house, while enjoying absolute silence and the absence of city bustle.