Neom Bay Airport

Welcome to Neom Bay Airport (NUM) — the futuristic gateway to Saudi Arabia's ambitious project, the city of the future, Neom. Opened in 2019, this airport has become not just a transport hub, but a symbol of innovation and technological progress. Located at a strategic crossroads connecting Asia, Europe, and Africa, it plays a key role in the development of the entire region. Neom Bay Airport became the first in the Middle East to implement 5G wireless technology, highlighting its focus on the most modern passenger service standards.

Neom Bay Airport is more than just a place for departures and arrivals. Its unique location allows millions of people to reach it in less than six hours of flight time. The terminal is equipped with modern technologies for maximum traveller comfort: fast self-service check-in, efficient baggage drop services, and free high-speed Wi-Fi are available here. The airport has received accreditation from Airports Council International (ACI) for high-quality customer service, confirming its commitment to global standards. For passenger convenience, comfortable transfers to various districts of the city and hotels are organised, making the journey to Saudi Arabia even more comfortable from the very first minutes of arrival.

There are several ways to contact representatives of Neom Bay Airport (NUM). Please note that as the airport and the entire Neom project are actively developing, some contact details may be centralised through general project services.

• Official Airport Website: All up-to-date information for passengers is published on the official Neom project website in the section dedicated to the airport: neom.com/en-us/our-business/neom-airport.
• Information Desk Phone: A direct public phone number for the airport information desk is not published at this time. It is recommended to use the contact forms on the official website for communication.
• Airport Address: Neom Bay Airport, Sharma 49622, Saudi Arabia.
• Email: A dedicated email address for general enquiries is not provided. You can contact representatives via online forms on the project website.
• Airport Social Media: You can follow news regarding the entire Neom project, including airport updates, on official accounts:
  • X (Twitter): @NEOM
  • Instagram: @discoverneom
  • LinkedIn: company/neom
• Lost Luggage Information: For issues regarding lost or damaged luggage, you should primarily contact the airline directly on whose flight you travelled. The carrier's staff will provide all necessary information and assist with the tracing procedure.
• Passenger Support Contacts: For support, passengers are advised to contact their airline or use the official communication channels listed on the Neom project website.

Reaching Neom Bay Airport (NUM) from various parts of the futuristic city of Neom can be done in several ways. As the city is actively being built and developed, transport infrastructure is constantly improving, so it is recommended to check for up-to-date information before your trip.

Taxi and Transfer. Currently, this is the most reliable and convenient way to get to the airport. You can use local taxi services or mobile apps popular in Saudi Arabia, such as Uber or Careem. The journey from central areas of Neom to the airport usually takes from 20 to 40 minutes depending on your exact location and traffic conditions. You can also pre-book a private transfer, which is particularly convenient if you are travelling with a lot of luggage or in a group.

Car Rental. For those who value independence and plan to travel extensively around the vast territory of Neom, renting a car is an excellent solution. Offices of both international and local rental companies are present in the city and directly at Neom Bay Airport. Having your own transport will give you complete freedom to explore the region.

Public Transport. Due to the fact that Neom is a project of the future currently in an active implementation stage, conventional public transport systems, such as city buses or the metro, are still under development or have limited coverage. Direct public transport routes to the airport may currently be unavailable. It is recommended to check with your hotel or host regarding the availability and schedule of possible shuttles.

Airport Parking. For those arriving at the airport in their own or a rented car, zones for short-term and long-term parking are provided. It is best to check the cost and conditions on the official Neom Bay Airport website before your trip.

It is worth noting that although Neom Bay Airport is the city's main air hub, some travellers may use other airports in the region, such as Tabuk Airport or even the international airport in Sharm El Sheikh, from where a longer ground transfer will be required.

Neom Bay Airport (NUM) is designed with a focus on modernity, efficiency, and passenger comfort. At present, it is a compact and convenient aviation hub, the structure of which is intuitive even for those visiting for the first time.

Currently, the airport operates one main passenger terminal, which serves both domestic and international flights. Thanks to this, there is no need for complex transfers or using shuttles to move between different parts of the airport — everything is located in one building. This significantly simplifies the pre-flight preparation process and saves time.

The terminal layout is logical and simple. Departure and arrival zones are clearly separated. The Departure Zone includes check-in counters, baggage drop points, and a security screening area. After passing security control, passengers enter the airside area with waiting lounges and boarding gates. The Arrival Zone is located to ensure quick access to baggage claim belts and customs control, after which passengers exit into the general meeting hall.

Thanks to the modern design and relatively small size of the terminal, the time taken to complete all formalities, including check-in and screening, usually takes less time than in major global hubs. Nevertheless, it is recommended to arrive at the airport in advance — at least 2 hours before a domestic flight and 3 hours before an international one, to avoid rushing.

Numerous signs in Arabic and English are installed for navigation throughout the terminal. Airport staff are always ready to help and suggest the right direction. It is practically impossible to get lost here: simply follow the standard signs for "Departures" or "Arrivals".

The history of Neom Bay Airport (NUM) is unique in that it is inextricably linked with one of the most ambitious projects of the 21st century — the futuristic city of Neom in Saudi Arabia. Unlike airports with centuries of history, NUM was built from scratch in record time to serve the initial construction phase of this metropolis. The official opening and launch of the first commercial flights took place in June 2019, which marked a key moment in the development of the entire region.

The main stage of the airport's development is its creation as the first functional transport hub for the Neom project. It was designed and built to ensure logistics and the transportation of personnel, investors, and the first tourists. Immediately after opening, the airport received international status from IATA, allowing it to receive flights not only from cities within Saudi Arabia but also from other countries. Its history is not one of gradual expansion, but a history of a strategic launch that allowed the realisation of a grand design to begin.

Interesting fact: Neom Bay Airport was originally conceived as a temporary aerial gateway. It plays the role of a pioneer while the main international airport of Neom, which will be one of the largest in the world, is being built. Thus, the entire history of NUM is the story of an advanced outpost that first opened access to the future for the world. Its main achievement is not passenger traffic records, but its critically important role in bringing to life one of the most incredible projects of modern times.

Neom Bay Airport (NUM) is designed as a modern aerial gateway to the futuristic city of Neom and offers passengers a wide range of services for a comfortable stay. In the terminal, travellers will find various cafés and restaurants where one can have a quick snack before a flight or a full meal. Shops offer essential goods, souvenirs, and products from local brands.

For those who value enhanced comfort, VIP halls and lounges operate at the airport. Here you can relax in a quiet atmosphere, enjoy complimentary snacks and beverages, as well as work zones. Free Wi-Fi is available throughout the terminal, and numerous gadget charging stations allow you to stay connected at all times. For business travellers, conference rooms and business centres equipped with everything necessary for work may be available.

The airport provides all necessary amenities for different categories of passengers. Financial services are represented by ATMs and currency exchange points. In case of need, one can contact the medical point for first aid. Families with children can use mother and child rooms. The airport is fully equipped for passengers with reduced mobility: there are ramps, special lifts, and restrooms, and assistance services are provided.

Although hotels may be absent directly within the terminal building, there are many accommodation options located in close proximity to the airport and in the city of Neom itself, ranging from luxury hotels to more budget-friendly options, which can be easily reached by taxi or transfer.

Neom Bay Airport (NUM), serving the futuristic city of Neom, offers passengers modern and high-quality dining options befitting the status of this ambitious project. Despite its compact size, the airport features establishments both in the general area before security and in the secure departure zone, so you can comfortably have a snack or lunch.

If you are short on time, grab-and-go cafés are at your service, where you can quickly pick up fresh pastries, sandwiches, and excellent coffee. For a more substantial meal, there is a restaurant in the terminal offering a menu with Middle Eastern cuisine (such as mezze and kebabs) and popular international items, such as pasta and burgers. Passengers travelling in business class with Saudia or holding relevant status in the loyalty programme can visit the Saudia Alfursan Lounge. There, a complimentary buffet awaits with a selection of hot and cold snacks and beverages in a secluded atmosphere.

All meals at the airport are Halal by default, which is the standard for Saudi Arabia. In most establishments, it is easy to find vegetarian and vegan options, and staff will assist with gluten-free choices. The opening hours of dining outlets are fully aligned with the flight schedule: they open a few hours before the first departure and operate until the last aircraft leaves, so you will always have the opportunity to refresh yourself. The price range varies from affordable cafés to a mid-level restaurant.

Planning a trip through Neom Bay Airport (NUM) in the futuristic city of Neom is the first step towards an unforgettable journey. To make your experience as comfortable as possible, use these tips to help you navigate the airport and avoid unnecessary stress.

Arrival Time and Check-in. It is recommended to arrive at the airport at least 3 hours before departure for international flights and 2 hours for domestic ones. This will give you enough time to complete all formalities without rushing. To save time, complete online check-in on your airline's website, which usually opens 24-48 hours before departure. This will allow you to head straight to the baggage drop counter or, if you are travelling light, to the security screening zone.

Security Screening and Hand Luggage. Security procedures at Neom airport comply with international standards. Be prepared to remove outer clothing, belts, and take all metal items out of your pockets. Electronics, such as laptops and tablets, will need to be removed from bags. Remember the rules for carrying liquids in hand luggage: they must all be in containers of no more than 100 ml and packed in a single transparent bag. It is strictly forbidden to carry weapons, sharp objects, and flammable substances in hand luggage.

Customs Control. Upon entering Saudi Arabia, strict customs rules apply. The import of alcohol, pork and pork products, narcotics, as well as materials that may be considered contrary to local cultural and religious norms is strictly prohibited. If you are carrying large sums of cash or valuable goods, they must be declared.

Seat Selection and Tips for a Comfortable Flight. When choosing a seat on the plane, consider your preferences. A window seat (A, F) will offer you beautiful views during take-off and landing, especially over the unique landscapes of this region. An aisle seat (C, D) provides more legroom and allows you to stand up freely without disturbing neighbours. To save money, take an empty water bottle with you and fill it after passing security — this way you will avoid unnecessary expenses at the airport.

For Passengers with Connections and Flight Delays. If you have a long layover, explore the airport's facilities. Find out if there are lounge zones, cafés, or Wi-Fi. If you plan to go out into the city, check visa requirements for your nationality in advance. In case of a flight delay or cancellation, contact your airline representative immediately. They are obliged to provide you with information on the flight status, and for long delays — vouchers for meals or hotel accommodation in accordance with the carrier's rules.