The level of service and range of amenities at the Eielson AFB terminal differ significantly from the usual standards of civilian airports. Here, priority is given to functionality, discipline, and meeting the basic needs of military personnel and their families. Passengers should not expect luxury boutiques or spas, but everything necessary for a comfortable wait for departure is provided here.
Restaurants, Cafés, and Shops
Inside the passenger terminal itself (AMC Terminal), opportunities for shopping and dining are limited. There are no full-cycle restaurants or Duty-Free shops here.
- In the Terminal: Vending machines with soft drinks, coffee, sandwiches, and snacks are available. This is the main way to have a snack after passing security.
- On Base Territory: The main infrastructure is concentrated in the Base Exchange (BX) shopping centre, located near the residential zone. There is a food court with popular American chain cafés (fast food, pizzerias, coffee shops), as well as a large department store where you can buy electronics, clothing, Alaska-themed souvenirs, and essentials. Visiting the BX is recommended before checking in for your flight.
Lounges and VIP Services
The concept of business lounges does not apply in the military terminal. The waiting area ("sterile area") is a single spacious hall with seats and televisions.
- DV Lounge (Distinguished Visitor Lounge): There is a separate small room for senior command staff and honoured guests, but access there is strictly regulated and cannot be purchased for money or obtained via airline loyalty cards.
Connectivity and Electronics
Staying connected at Eielson is quite simple, despite the remoteness of the region:
- Wi-Fi: Free wireless internet access is usually provided in the passenger terminal building. The connection speed is sufficient for checking email and messaging apps.
- Charging Stations: The waiting hall has a sufficient number of power outlets (US standard, 110V) for charging mobile devices and laptops before the flight.
Financial Services
Currency exchange points are absent on the base territory, as all transactions are conducted exclusively in US Dollars. It is better to exchange foreign currency in advance or in major cities.
- ATMs: Automated Teller Machines (ATMs) serving cards of major payment systems are installed in the terminal and in the main base buildings (BX, Commissary).
- Banks: A credit union branch (e.g., Global Credit Union) operates on the base, providing a full range of banking services for personnel.
Medical Assistance
Health safety is given paramount attention. In case of minor indisposition in the terminal, you can ask the duty staff for a first aid kit. For more serious cases, a full-fledged medical clinic (354th Medical Group) operates on the base, capable of providing qualified assistance. In emergency situations, transport to hospitals in the city of Fairbanks is carried out.
Services for Passengers with Children
Military flights are often taken by entire families, so the terminal infrastructure is friendly to young travellers:
- Family Room: A specially equipped room (Nursery/Family Room) where parents can feed a child in peace, change them, or simply let the little one rest from the noise of the main hall.
- Play Area: A small corner with toys and a television broadcasting cartoons is often set aside in the waiting hall to brighten up the wait for boarding.
Accessibility
Being a US federal facility, the terminal fully complies with ADA (Americans with Disabilities Act) standards. The building is single-storey, which eliminates problems with stairs. Entrance groups are equipped with ramps and automatic doors, and restrooms are adapted for passengers with reduced mobility. Terminal staff are always ready to assist with boarding and disembarking from the aircraft.
Accommodation: Hotels on Base and Nearby
For transit passengers and those arriving for duty, accommodation options are provided directly on the garrison territory:
- Gold Rush Inn: The main base hotel (Eielson Lodging). Offers comfortable rooms and suites for families. Located a few minutes' drive from the terminal. Booking here is available only for authorised persons and often requires advance reservation due to high demand.
- Off-Base Options: The nearest civilian hotels and motels are located in the city of North Pole (about 15 minutes' drive) or in Fairbanks. This is a good option if there are no vacancies on the base ("Non-Availability").
Business Services
There are no specialised conference halls or business centres with meeting room rentals in the passenger terminal. Such premises exist in the administrative buildings of the base or at the Gold Rush Inn, but their use requires prior approval from the command. To print documents or send a fax, passengers can appeal to staff at the information desk, who generally try to assist with minor administrative matters.