Aeromexico flights and airline information

Aeromexico (legal name Aerovías de México) is Mexico's largest national airline and the recognized flagship carrier of the region. The company's main hub is Mexico City International Airport (Benito Juárez), which serves as a key link connecting Latin America with the rest of the world. As one of the four founding members of the SkyTeam global aviation alliance, the carrier provides its passengers with access to an extensive network of destinations and high standards of service across the globe.

The airline stands out from its competitors due to its commitment to technological innovation and premium service quality. Passengers value Aeromexico for its modern aircraft fleet, high punctuality, and welcoming Mexican atmosphere on board. Travelers have at their disposal comfortable liners equipped with modern entertainment systems, making even long-haul transatlantic flights as pleasant as possible.

Among the key advantages of Aeromexico is a flexible fare structure suitable for both budget travelers and business passengers. The company regularly receives prestigious awards for the quality of its onboard catering and the level of comfort in its business class, Clase Premier. Thanks to strategic partnerships with SkyTeam alliance airlines, customers can easily plan complex connecting routes using a single ticket and through-check-in for baggage.

You can contact Aeromexico representatives through various communication channels, including hotlines and official social media pages.

• Official website: aeromexico.com
• Hotline in Mexico: (55) 5133 4000
• Phone for calls from the USA and Canada: 1 800 237 6639
• Phone for calls from the UK: 0 800 9775 533
• Email for inquiries: customerrelations@aeromexico.com
• Social media: official accounts under the name Aeromexico on Facebook, Instagram, YouTube, and the X network (@Aeromexico).
• Mobile app: available for download in the App Store and Google Play stores.
• Head office address: Paseo de la Reforma 445, Piso 9, Colonia Cuauhtémoc, 06500 Mexico City, Mexico.

For timely information about flight delays or lost baggage, it is recommended to use the mobile application. Please check the current contact details on the official website before reaching out.

Baggage allowance rules at Aeromexico are flexibly adjusted depending on your chosen fare, service class, and specific route. As standard carry-on baggage on most flights, one bag weighing up to 10 kg and one personal item, such as a handbag or laptop case, are allowed. It is important to ensure that the dimensions of the items allow them to be placed under the seat or in the overhead compartment of the cabin.

Checked baggage allowances depend on the flight class. Economy Class usually includes one piece of baggage weighing up to 23 kg. Business class (Clase Premier) passengers enjoy expanded privileges, allowing them to carry up to two pieces of baggage weighing up to 32 kg each. In the Basic fare, baggage may not be included in the price, so it is worth adding it in advance via the website to save money.

If your baggage exceeds the established limits, Aeromexico charges an additional fee for excess weight or extra pieces. It is more cost-effective to pay for overweight baggage online or via the mobile app before arriving at the airport. Sports equipment and musical instruments are transported at special rates or as part of the baggage allowance if they meet the weight criteria.

For a safe journey, remember the list of prohibited items, which includes flammable substances, high-power lithium batteries, and sharp objects in carry-on baggage. It is recommended to pack fragile items in hard-shell suitcases and use luggage tags with your contact details for quick identification in case of loss.

Transportation of animals in the cabin

Aeromexico allows small pets (cats and dogs) in the aircraft cabin on most flights. The animal must be inside a special soft or hard-sided carrier throughout the entire flight.

• The maximum weight of the animal together with the container should typically not exceed 9 kg.
• The dimensions of the carrier must allow it to fit freely under the seat in front of you.
• There is a limited number of animals allowed in the cabin, so the service must be booked in advance.

Transportation in the cargo compartment

Large animals are transported in a specially equipped, heated cargo hold. This requires a reliable IATA-certified container that provides sufficient ventilation and space for the animal.

• The weight of the container with the animal is limited by the technical capabilities of the aircraft on the specific route.
• The owner is responsible for providing the animal with water and food for the duration of the flight.

Required documents and restrictions

For travel, an international veterinary passport, a health certificate, and confirmation of all necessary vaccinations, including the rabies vaccine, will be required. Aeromexico imposes restrictions on the transport of brachycephalic breeds (dogs and cats with flat faces, such as pugs or Persian cats) due to risks to their health during pressure changes.

Cost and preparation

The animal transport service is paid and depends on the weight of the pet and the type of flight. It is recommended not to feed the animal immediately before the flight and to accustom it to the carrier in advance. To clarify current rates and import rules for a specific country, be sure to contact the airline's call center before purchasing your ticket.

Club Premier — program for frequent travelers

The Aeromexico loyalty program, known as Club Premier, allows passengers to get the most benefit from every flight they take. Participation in the program is free and provides access to exclusive services and bonus points (miles).

Membership levels and privileges

• Classic: The basic level, allowing you to accumulate points and spend them on partner services.
• Gold: Provides priority registration, access to Salon Premier business lounges, and additional baggage allowances.
• Platinum: Includes guaranteed seat availability on flights and cabin upgrades when available.
• Titanium: The highest level with maximum privileges within the SkyTeam alliance.

How to earn and spend points

Points are earned for every flight with Aeromexico or SkyTeam alliance partner airlines. In addition, miles can be earned by using the services of hotels, car rental companies, and partner banks. Accumulated points can be exchanged for free flight tickets (award tickets), upgrades to business class, or products in the program's specialized online store.

Registration for Club Premier is possible online on the official website. After registering, you will receive a unique member number, which must be provided during every ticket booking.

Aeromexico (AM) positions itself as a full-service carrier, offering passengers a wide range of services on board. The primary service class is Economy Class, where passengers are offered ergonomic seats and complimentary drinks. For those who value extra comfort, the AM Plus fare is available, featuring increased legroom and priority deplaning.

The airline's business class, known as Clase Premier, offers an exceptional level of service. Passengers in this class can enjoy lie-flat seats on long-haul flights, a sophisticated menu from renowned chefs, and a wide selection of wines. Additionally, Clase Premier customers have access to priority check-in at the airport and relaxation in comfortable lounge areas before departure.

The onboard entertainment system includes individual touchscreens with access to a large library of movies, music, and games. On many modern Boeing 787 Dreamliners, onboard Wi-Fi is available. For young travelers, a special children's menu and entertainment kits are provided, and for passengers with disabilities, personal assistance and special equipment for comfortable boarding are available.

Special attention is paid to special meals. Passengers can pre-order vegetarian, dietary, or religious meals (kosher, halal) by notifying the airline no later than 24–48 hours before departure. Aeromexico strives to create a homely atmosphere by combining modern technology with traditional Mexican hospitality.

Aeromexico has an extensive flight geography, covering key cities in North, Central, and South America, and connecting Mexico with Europe and Asia. The main link for the entire route network is the hub in Mexico City, from which hundreds of flights are operated daily.

The domestic network covers almost all the country's states, providing fast communication between major cities such as Guadalajara and Monterrey, as well as popular resorts including Cancun and Puerto Vallarta. On international routes, the carrier actively flies to the USA, connecting Mexico with centers such as Los Angeles, making Aeromexico an ideal choice for transit travelers.

To purchase Aeromexico tickets at the most favorable price, it is recommended to plan your trip in advance, ideally 2–3 months before departure. The most affordable fares are usually offered for mid-week flights (Tuesday and Wednesday), while flights on weekends and holidays are more expensive. Monitoring sales and seasonal promotions is most convenient through the official website or by subscribing to the airline's newsletter.

Online check-in opens 24 hours before international flights and 48 hours before domestic flights within Mexico. Early check-in not only saves time at the airport but also allows you to choose more comfortable seats in the cabin. If you are traveling in economy class, pay attention to the AM Plus option — it allows you to get a seat with extra legroom for a small additional fee.

Using the Aeromexico mobile app significantly simplifies booking management. In the app, you can add baggage, choose special meals, or change the flight date if your fare allows it. We also recommend taking out travel insurance directly when booking your ticket — this will provide additional protection in case of flight delays or unforeseen circumstances during your trip.

The history of Aeromexico began in September 1934, when the airline was founded under the name Aerovías de México. The first landmark route was a flight between Mexico City and Acapulco, operated on a Stinson Reliant aircraft. From the very beginning of its existence, the carrier sought to become a link between the country's regions, gradually expanding its fleet and flight geography.

In the 1950s, the company began actively developing international markets, launching flights to New York and Madrid. This decade was marked by the transition to the jet age and the strengthening of its status as a national carrier. The name Aeromexico became official in February 1972, when a large-scale restructuring was carried out and the corporate style was updated, including the famous emblem depicting the head of an Eagle Knight.

A major milestone in the company's modern history was June 22, 2000 — the day Aeromexico co-founded the SkyTeam global aviation alliance alongside Air France, Delta Air Lines, and Korean Air. This event took the Mexican carrier to a new global level, providing passengers with access to thousands of destinations worldwide and standardized service levels.

Today, Aeromexico continues to develop, focusing on sustainability and fleet renewal. The company's flagship aircraft have become the Boeing 787 Dreamliner, which allow for non-stop flights over vast distances with minimal environmental impact. After decades of transformation, the airline has maintained its primary mission — to represent Mexican culture and hospitality on the global stage of civil aviation.