All Nippon Airways flights and airline information

All Nippon Airways (ANA) is Japan's largest airline, embodying the highest standards of hospitality and technological excellence. Founded in 1952, this network carrier has evolved from a small helicopter operator into one of the most respected players in the global aviation market. The airline is based in Tokyo, utilizing this metropolis as the primary gateway for its international and domestic routes.

As a full member of the global Star Alliance, All Nippon Airways provides its passengers with seamless connections worldwide and access to an extensive network of privileges. For many consecutive years, ANA has been awarded the prestigious "five-star" rating from the Skytrax agency, confirming its status as a leader in comfort, safety, and customer service quality.

One of the carrier's key features is the philosophy of Omotenashi — the traditional Japanese art of hospitality, which is evident in every detail of the flight. Passengers value the airline for its exceptional punctuality, exquisite on-board dining featuring national cuisine, and a modern fleet consisting of advanced aircraft such as the Boeing 787 Dreamliner.

With a powerful route network connecting Asia, Europe, and North America, All Nippon Airways continues to expand its horizons. The airline actively invests in innovation and environmental programs, striving to make travel not only enjoyable but also environmentally responsible.

To contact All Nippon Airways representatives and resolve issues related to your flight, you can use the following official communication channels:

• Official website — ana.co.jp (a section for Russian-speaking users is available at ana.co.jp/ru/)
• Customer support phone — the main number for bookings and general inquiries: +81 3 6741 1120. Flight information: +81 3 6741 8801 or +81 6 7637 8806
• Email — information security inquiries can be sent to anag_infosec@ana.co.jp
• Social media — current news and support are available through official ANA accounts on Facebook, Instagram, and X (Twitter)
• Mobile app — the ANA app is available for download on the App Store and Google Play, allowing you to manage bookings and check in
• Emergency support — for issues regarding lost baggage or flight delays, it is recommended to contact the airline staff directly at the airport of departure or arrival

Headquarters: Shiodome City Center, 1-5-2 Higashi-Shimbashi, Minato-ku, Tokyo 105-7133, Japan. We recommend always checking the current contact details on the airline's official website before making a call or sending an inquiry.

Traveling with All Nippon Airways involves following clear baggage rules that depend on the selected fare and class of service. For carry-on baggage, each passenger may take one piece weighing up to 10 kg into the cabin, with total dimensions not exceeding 115 cm. Additionally, a personal item, such as a handbag or laptop, is permitted.

Checked baggage allowances at ANA are among the most generous in the industry. Economy class typically includes two pieces of 23 kg each. Business class passengers can check in two pieces weighing up to 32 kg each, while in first class, the allowance increases to three pieces of 32 kg each. It is recommended to check the specific ticket conditions in advance, as they may vary on certain routes.

If your baggage exceeds the established limits, excess weight or additional pieces are paid for according to current rates at the airport or online. Special items, such as musical instruments, sports equipment, or strollers, are transported by prior arrangement; strollers and wheelchairs are most often accepted for transport free of charge in addition to the standard allowance.

For safety purposes, it is prohibited to carry explosive, flammable, and toxic substances in checked or carry-on baggage. To ensure a smooth security check, we advise packing items tightly, using suitcases with reliable locks, and always attaching a tag with contact information in case the suitcase is lost.

Pet Transport in the Cabin and Cargo Hold

All Nippon Airways pays great attention to the safety and comfort of four-legged travelers. Transport rules may vary significantly between domestic and international flights.

• Cabin Transport: As a rule, on ANA international flights, pets are not allowed in the passenger cabin (except for certified service dogs).
• Cargo Hold Transport: Most pets travel in a specially air-conditioned compartment of the aircraft. The container must meet IATA standards, be durable, ventilated, and allow the animal to stand up and turn around.
• Cost: Transport is paid as excess baggage. Rates depend on the route and the weight of the animal together with the crate.

Required Documents and Preparation

• Documentation: The passenger is required to provide a veterinary passport, a vaccination certificate, and an international veterinary certificate. It is also necessary to fill out a pet transport consent form from the airline.
• Booking: A request to transport a pet must be submitted in advance, preferably immediately after purchasing the ticket, as the number of pet spaces on board is limited.
• Restrictions: ANA restricts the transport of brachycephalic dog breeds (bulldogs, pugs, etc.) during the summer months due to the high risk of breathing problems at elevated temperatures.

Before planning your trip, be sure to contact the All Nippon Airways call center to clarify the current rules for importing animals into the destination country and the technical requirements for containers.

ANA Mileage Club Loyalty Program

ANA Mileage Club is a program for frequent flyers offering a wide range of opportunities to earn and use miles. Participation in the program is free and provides access to an exclusive world of privileges from the Japanese carrier.

Membership Tiers and Elite Statuses

• Bronze: The entry elite level, providing bonus miles and priority on waiting lists.
• Platinum: Provides access to business lounges, priority registration, and increased baggage allowances.
• Diamond: The highest level with exclusive service, access to the ANA Suite Lounge, and concierge support.

How to Earn and Spend Miles

• Earning: Miles are credited for every flight on ANA and Star Alliance partner airlines. Accounts can also be topped up through partners: hotels, car rental services, and when using co-branded bank cards.
• Usage: Accumulated points can be exchanged for award tickets, class upgrades (e.g., from economy to business), as well as for payment for goods in the ANA Selection online store or partner services.

Thanks to the alliance partnership, program members can use their privileges on flights with dozens of airlines worldwide, making ANA Mileage Club a versatile tool for the global traveler.

All Nippon Airways offers its guests several classes of service, each designed for maximum comfort. Economy Class features comfortable seats and quality meals, while Premium Economy offers increased legroom. Business Class on many long-haul flights is represented by the innovative "The Room" cabins, which compete with first class in terms of space and privacy. For the most discerning clients, First Class (The Suite) is available, offering personalized service and exquisite dishes from master chefs.

On-board amenities include a modern entertainment system with a wide selection of movies, music, and games on individual monitors. Paid Wi-Fi is available on most international flights, allowing you to stay connected even at an altitude of 10,000 meters. Dining at ANA deserves special mention: the menu is developed with seasonality in mind and includes both international dishes and traditional Japanese sets.

For travelers with children, All Nippon Airways offers special services: a children's menu, bassinets for infants, and small toy gifts to keep young passengers entertained. Passengers with disabilities receive full support at all stages of the journey. There is also an unaccompanied minor service and the option to pre-order special meals (vegetarian, gluten-free, kosher, and others), which must be requested at least 24 hours before departure.

The flight geography of All Nippon Airways covers almost every corner of the globe, connecting Japan with key metropolises in Asia, Europe, Oceania, and North America. The carrier's main hub is Tokyo, from where hundreds of international and domestic flights depart daily.

Within the country, ANA has the most extensive network, offering fast and convenient flights to Osaka, Sapporo, Fukuoka, and sunny Okinawa. The high frequency of flights between major cities like Nagoya and Hiroshima makes the airline an ideal choice for both business travel and tourism across Japan.

To make your journey with All Nippon Airways as cost-effective as possible, it is recommended to book tickets 2-3 months before the planned departure date. The most attractive prices are usually available on weekdays, especially Tuesdays and Wednesdays. The airline often holds sales, such as "Hello Blue Sale," which are convenient to track via newsletter subscription or the official website.

Online check-in at ANA opens 24 hours and closes 75 minutes before an international flight departure. We strongly recommend checking in online in advance — this will not only save you time at the airport but also allow you to choose the most comfortable seat in the cabin. Many seat categories are available for free selection to loyalty program members or depending on the selected fare.

Using the mobile app significantly simplifies booking management: you can quickly make changes, purchase extra baggage, and receive real-time notifications about flight status. Also, do not forget about insurance — although the airline ensures a high level of safety, having additional travel insurance will help avoid unforeseen expenses in case of changes in plans or medical issues.

The history of All Nippon Airways (NH) began in December 1952 with the founding of Japan Helicopter and Aeroplane Transport. At the dawn of its activity, the airline operated only two helicopters, but the management's ambitious vision allowed it to quickly outgrow the format of a regional carrier. By 1957, the company received its modern name, by which the whole world knows it today.

A key milestone in ANA's development was the expansion of its domestic route network, making it a dominant player in the Japanese aviation market. In 1986, the airline operated its first scheduled international flight from Tokyo to Guam, marking the beginning of its global expansion. This event transformed ANA from a domestic carrier into a serious competitor on transpacific and European routes.

The evolution of the All Nippon Airways fleet has always kept pace with technical progress. The airline became the world's first customer and operator of the revolutionary Boeing 787 Dreamliner, cementing its status as a technological leader. Today, the company's fleet numbers more than 200 modern aircraft, including the giant Airbus A380 used on popular resort routes.

In 1999, ANA joined Star Alliance, which opened access to a global network of destinations for Japanese passengers. The modern stage of the company's history is linked to the introduction of innovations in service and sustainable development. Focusing on eco-friendliness and digitalization, All Nippon Airways continues to confirm its status as one of the best airlines in the world, connecting cultures and people across borders.