Cebgo flights and airline information

South East Asian Airlines, now widely known under the Cebgo brand (IATA code: DG), is one of the key regional carriers in the Philippines. As a subsidiary of the famous low-cost carrier Cebu Pacific, the company specializes in providing reliable air connections between the numerous islands of the archipelago. The carrier's main operational hub is the international airport in Cebu City, from where dozens of daily flights are operated.

The company's main advantage is its deep integration into the parent brand's route network, allowing passengers to comfortably plan complex itineraries throughout Southeast Asia. Cebgo actively uses modern turboprop aircraft, which are ideal for the short runways of small island airports, giving tourists access to the country's most hidden corners.

Over the years of its operation, the carrier has evolved from a local airline into an important link in the largest Philippine aviation holding. Despite operating in the low-cost segment, the airline pays serious attention to flight safety and punctuality, as evidenced by its consistently high passenger traffic and the trust of travelers from all over the world.

To contact South East Asian Airlines (Cebgo) and resolve booking issues, you can use the following communication channels:

• Official website: cebupacificair.com
• Call center phone (Philippines): +63 2 702 0888
• Support phone in Cebu: +63 32 230 8888
• Email: info@cebupacificair.com
• Social media: Cebu Pacific accounts on Facebook, Instagram, and X (Twitter)
• Mobile app: Cebu Pacific app available for iOS and Android
• Headquarters address: Cebu Pacific Building, Domestic Airport Road, Pasay City, 1301 Philippines

For prompt assistance in emergency situations, such as flight delays or baggage issues, we recommend contacting the check-in counters at airports directly or via the support chat in the mobile app. It is always a good idea to check the official airline website for the most up-to-date contact information before your trip.

On South East Asian Airlines (Cebgo) flights, baggage standards set by the Cebu Pacific group apply. Passengers are allowed to bring one piece of carry-on baggage of standard dimensions and one small personal item (such as a laptop bag or handbag) into the cabin. The total weight of carry-on baggage is usually limited to 7 kg, though requirements may vary depending on the specific route.

Checked baggage allowances depend on the selected fare. Since the carrier operates on a low-cost model, the most budget-friendly tickets often do not include free baggage. Passengers can choose packages weighing from 20 to 32 kg. It is recommended to book baggage in advance through the website, as paying directly at the airport will be significantly more expensive.

Special rules apply for transporting special items such as surfboards, musical instruments, or strollers. Sports equipment requires a separate booking and payment. It is prohibited to carry explosive substances, flammable liquids, and other dangerous goods in both checked and carry-on baggage. To avoid misunderstandings, ensure all fragile items are securely packed and valuable items are kept in your carry-on baggage.

In-Cabin Transportation

Cebgo maintains a strict policy regarding pets: their transportation in the aircraft cabin is strictly prohibited. This rule applies to all flight types and service classes, with the exception of certified service dogs accompanying passengers with special needs.

Cargo Hold Transportation

The possibility of transporting animals in the cargo hold on regular passenger flights is limited and requires mandatory prior approval. Transportation is carried out in special ventilated containers that meet IATA standards. The owner must ensure that the crate is secure and provides sufficient comfort for the animal during the flight.

• Documents: An international veterinary passport, vaccination certificates (including rabies), and export or import permits are required.
• Cost: Rates are calculated individually based on the animal's weight together with the carrier and the flight route.
• Restrictions: The airline may refuse to transport brachycephalic breeds (pugs, bulldogs) due to health risks associated with pressure and temperature changes.

Before booking a ticket, it is highly recommended to contact customer support to clarify current quotas and the technical capabilities of a specific aircraft.

GetGo Loyalty Program

Passengers of South East Asian Airlines can enjoy the benefits of the Cebu Pacific group's unified loyalty system, formerly widely known as GetGo. The program is designed to reward frequent travelers with points that can easily be turned into new flights across the Philippine islands.

Earning and Using Points

• How to earn: Points are awarded for every flight taken with Cebgo and Cebu Pacific. You can also top up your account by using the services of partners—hotels, banks issuing co-branded cards, and retail chains.
• How to spend: Accumulated miles can be used for full or partial payment of air tickets, selecting extra-legroom seats, or paying for additional baggage.
• Membership levels: The program provides various statuses that offer priority check-in and additional baggage allowances; however, it is recommended to check the current terms on the website.

Joining the program is completely free by registering on the official portal. Please note that the loyalty system has been undergoing a transformation in recent years, so you should follow updates on the cebupacificair.com website to access the latest offers and partner promotions.

On board South East Asian Airlines (Cebgo) flights, a modern service focused on accessibility and efficiency is offered. The main service class is Economy. Aircraft cabins are configured to provide an optimal number of seats, while passengers can choose seats with increased legroom in the front rows or at emergency exits for an additional fee.

In line with the low-cost model, meals and drinks are not included in the ticket price. Travelers can pre-order hot meals or light snacks during the booking process, as well as purchase sandwiches and drinks directly during the flight from the on-board menu. In-flight entertainment is limited to the in-flight magazine, so it is recommended to download content to your mobile devices before departure.

The airline provides special services for passengers with reduced mobility and families with children. Escort services for unaccompanied minors are available. It is worth noting that Wi-Fi is not available on all aircraft types, and access is usually paid. It is best to check the current list of available on-board services when booking your ticket.

The flight geography of South East Asian Airlines (Cebgo) covers almost all key regions of the Philippines, connecting major metropolises with exotic resorts. The main link for the company's routes is the international airport in Cebu City, from where flights depart daily to various corners of the archipelago.

The airline's route network includes important destinations such as the country's capital Manila, the popular resort of El Nido, and the picturesque Caticlan, which is the gateway to Boracay. Thanks to an extensive system of regional flights, tourists can easily reach remote islands such as Busuanga or Del Carmen, enjoying the beauty of Philippine nature without long sea crossings.

To purchase South East Asian Airlines (Cebgo) tickets at the best possible prices, experienced travelers recommend starting your search 2-3 months before the planned departure date. The lowest fares are usually available for flights in the middle of the week—Tuesday or Wednesday. Keep an eye out for regular sales like the Piso Fare, when the base fare can be as low as one peso.

Online check-in opens 48 hours before departure and allows you to avoid long queues at the airport. This is also a great chance to choose a comfortable seat in the cabin for free or at a minimal price. If you are traveling with baggage, book it online—this can save up to 50% of the cost compared to paying at the check-in counter.

Using the Cebu Pacific mobile app significantly simplifies the booking management process. Exclusive promo codes and instant notifications about flight status changes often appear in the app. Also, don't forget to get travel insurance, which will cover possible expenses in case of baggage delay or flight cancellation due to weather conditions.

The history of South East Asian Airlines (SEAIR) began in 1995 in the Philippines. Since its founding, the carrier set an ambitious goal—to connect the hard-to-reach islands of the archipelago and make air travel accessible to a wide range of people. The first flights were operated on small aircraft, allowing the company to use the short runways of regional airfields.

An important milestone in the company's development was the partnership with the Tigerair brand, resulting in the carrier operating under the name Tigerair Philippines in 2012. This period was marked by the expansion of the aircraft fleet and the launch of new routes connecting major economic centers of the country. A landmark event occurred in 2014: the airline was acquired by the Cebu Pacific group, the largest low-cost carrier in the Philippines.

Following its entry into the new holding, a major rebranding followed, and in 2015 the company received its current name—Cebgo. The name change emphasized its integration into the general Cebu Pacific system and its focus on regional transportation under the DG code. The airline's fleet was updated with modern ATR turboprop aircraft, which are highly efficient and environmentally friendly.

Today, Cebgo continues to be a vital element of the region's transport system, providing reliable connections between islands. Combining the historical experience of SEAIR with the innovative approaches of the parent company, the carrier constantly improves its service quality and expands its flight map, opening new horizons in Southeast Asia for tourists.