CitizenPlane flights and airline information

CitizenPlane (IATA: 1L) is a modern French technology platform specializing in the distribution of aviation services. Founded in 2017, the company is not a traditional airline in the conventional sense, as it does not operate its own fleet of aircraft or employ cabin crew. The project's main mission is to help airlines and tour operators efficiently sell unsold flight seats by offering travelers attractive fares.

The organization is headquartered in France, and a significant portion of the flights available through the service are operated through major hubs such as Katowice. By utilizing advanced passenger service systems (PSS) like Zenith, the company ensures seamless integration between flight providers and end consumers.

A key feature of working with the platform is access to exclusive pricing on popular tourist routes. It is important to note that the brand is not a member of global airline alliances like Star Alliance or SkyTeam, focusing instead on flexibility and technological innovation in the B2B and B2C segments. This allows the platform to consolidate offers from hundreds of independent operators across Europe and the world.

Since CitizenPlane operates primarily as an online platform, the main interaction with customers and partners occurs through digital channels. The company does not have traditional physical sales offices in every country of operation.

• Official website: citizenplane.com
• Legal address: 7, Rue Mariotte, 75017 Paris, France
• Support: All inquiries are handled via the feedback form on the official website
• Social media: LinkedIn page for business contacts
• Mobile app: A dedicated passenger application has not been announced at this time
• Emergency assistance: In the event of flight delays or lost baggage, it is recommended to contact representatives of the actual carrier at the airport

It is always recommended to check the official website citizenplane.com for current contact details, as information may be updated depending on the service region.

Users of the CitizenPlane (1L) service should keep in mind that the company acts as an aggregator; therefore, there are no unified baggage allowance rules for all tickets. The rules depend entirely on the actual carrier operating the specific flight. Information regarding included baggage is usually displayed during booking and is duplicated in the itinerary receipt.

Standard carry-on allowance for most partners permits one bag weighing up to 8–10 kg; however, some low-cost carriers may have stricter rules. As for checked baggage, the weight and number of pieces are determined by the operator's selected fare. In economy class, this is most often one piece weighing up to 20–23 kg.

If you need to transport oversized items, such as sports equipment or musical instruments, the terms for excess baggage fees are set by the carrier's rules. Pro tip: check the actual airline's details in advance to avoid extra fees at the airport check-in desk.

Pet Policy

CitizenPlane does not have its own regulations for transporting animals, as the company does not operate aircraft. All matters regarding pet transportation are governed by the rules of the airline performing the flight.

• In the cabin: Pets weighing up to 8 kg (including the carrier) are usually allowed, provided the carrier's dimensions allow it to be placed under the seat in front of you.
• In the cargo hold: Larger animals are transported in special certified containers with adequate ventilation.
• Required documents: Passengers will need an international veterinary passport, a microchip, and vaccination certificates valid on the date of departure.

The cost of the service varies depending on the actual operator's rates. We strongly recommend contacting support or checking the operating airline's website immediately after purchasing a ticket to confirm the possibility of animal transportation.

Loyalty Program

As of today, CitizenPlane does not have its own loyalty program with the accumulation of points or miles under the 1L brand. Its status as an aggregator and IT provider involves using the infrastructure of its partners.

• Earning miles: You can accumulate bonuses in the loyalty programs of the airlines that actually operate the flight, if provided for by the specific fare rules.
• Membership levels: Status privileges (lounge access, extra baggage) are provided according to the rules of the flight operator and its airline alliance.

To take advantage of bonuses, provide your membership card number when checking in for the flight on the actual carrier's website or at the airport desk.

The level of comfort and the range of services on board are entirely determined by the standards of the airline operating the flight under a CitizenPlane ticket. The platform offers access to flights of various levels—from budget companies to premium carriers.

Service classes (Economy, Business, or First) depend on the configuration of the specific aircraft. The same applies to catering: on short-haul low-cost flights, it may be unavailable or paid, while on long-haul full-service airline flights, a hot menu and beverages are offered. The availability of Wi-Fi and entertainment systems also remains at the discretion of the flight operator.

Special services, such as unaccompanied minors or ordering a special menu (e.g., vegetarian), must be requested directly from the carrier after booking confirmation. CitizenPlane provides the technical capability to purchase the ticket, but onboard service is the responsibility of the operator.

The route network available through CitizenPlane covers many popular destinations in Europe, North Africa, and the Middle East. The main flow of flights is centered around the key hub airports of partners, such as Katowice.

Travelers can find great deals for vacations in Antalya, walks through Barcelona, or sunny days in Larnaca. The list of available cities is constantly updated, including both major metropolises and popular resort centers like Rhodes or Hurghada.

Booking through the 1L platform has its own specifics. To find the best price, try to book tickets several weeks before departure. Please note that CitizenPlane often offers tickets for charter flights, where prices can drop significantly closer to the start date of sales.

Online check-in is usually carried out on the operating airline's website. We recommend checking the booking reference (PNR) in the actual carrier's system immediately after purchase to select seats in advance. Keep in mind that seat selection is a paid service for many low-cost partners.

Be sure to obtain travel insurance and carefully check the visa requirements of your destination country. Since CitizenPlane acts as an intermediary, all booking changes or refunds are made according to the operator's fare rules, which should be reviewed before completing payment.

The history of CitizenPlane began in 2017 in France. Initially, the project was conceived as a technological solution to optimize flight load factors. The platform's creators sought to give airlines an efficient tool to sell residual seats that would otherwise remain empty.

In just a few years, the startup has grown into a significant player in the aviation IT market. A major milestone was the development of its own Passenger Service Systems (PSS), which allowed smaller carriers and charter companies to enter global sales markets without massive infrastructure costs.

In subsequent years, the company expanded its presence by opening subsidiaries in Singapore and Panama, underscoring its global ambitions. Today, the brand with the code 1L is associated with the digital transformation of aviation, helping thousands of passengers find affordable tickets for flights that were previously hidden from the mass consumer.