FLEX FLIGHT APS flights and airline information

Flex Flight APS is a specialized Danish air carrier and business aviation operator that has established itself as a reliable partner in charter and corporate transportation. Founded in 2003, the company is based in Roskilde, Denmark, but its operations span the entire globe. The airline utilizes a unique business model, combining the management of its own fleet with the provision of its IATA code W2 for the sale of tickets for many small airlines through global distribution systems.

According to its route network, the airline operates flights connecting key points in Europe, Africa, and Asia, with Ho Chi Minh City serving as one of the important hubs in its structure. The airline is an active member of the European Regions Airline Association (ERA), confirming its commitment to high standards of safety and service quality in the business aviation segment.

A key feature of Flex Flight APS is its versatility. In addition to performing classic private flights, the company provides ACMI lease services (aircraft, crew, maintenance, and insurance) to other carriers. This makes it a significant player in the aviation outsourcing market, allowing partners to flexibly scale their capacity during peak seasons.

The airline's fleet consists of modern business jets and turboprop aircraft, including Bombardier Challenger and Pilatus PC-12 models. This aircraft composition allows Flex Flight APS to operate flights even to small airports with short runways, providing passengers with maximum proximity to their destination and time savings.

The company pays special attention to the Air Ambulance sector — aero-medical evacuation. Specially equipped aircraft are ready for the rapid transportation of patients worldwide, highlighting the social significance and high professionalism of the airline's pilots and technical staff.

You can contact Flex Flight APS representatives through the following channels:

• Official website: flexflight.dk
• Phone (head office and 24/7 support): +45 4580 7060
• Email for general inquiries: info@flexflight.dk
• Email for sales and charter requests: sales@flexflight.dk
• Service address for W2 ticket inquiries: w2.service.req@worldticket.net
• Social media: FlexFlight ApS or FlexFlight Group profiles on LinkedIn, Facebook, Instagram, and Twitter (@flexflightgroup).
• Mobile app: there is currently no dedicated app for passengers.
• Headquarters: Lufthavnsvej 50, DK-4000 Roskilde, Denmark.

To obtain the most up-to-date information and to contact regional offices in Bangkok or Malmö, it is recommended to visit the Contact Us section on the airline's official website.

Flex Flight APS does not have a uniform public baggage allowance for all flights. This is because a significant portion of flights is operated as private business charters or under contracts with partner airlines. Baggage conditions always depend on the specific aircraft type, the terms of the contract with the client, or the rules of the operator on whose behalf the flight is performed under the W2 code.

If you purchased a ticket for a scheduled flight through an agent or booking system under the W2 code, the hand luggage and checked baggage allowances will be specified on your ticket or the actual carrier's website. As a rule, standard recommendations suggest one piece of hand luggage and one or two pieces of checked baggage, but this information must be verified for each specific route.

For participants in private and corporate charters, baggage allowances are agreed upon individually during the booking stage. This allows for flexible planning when transporting oversized items, such as sports equipment or musical instruments, based on the capacity of the chosen aircraft, whether it is a Gulfstream 200 or a Pilatus PC-12.

In the case of transporting special cargo or encountering excess weight, payment terms and transportation options are also determined on an individual basis. We recommend that travelers carefully study the fare conditions in their ticket receipt and, if necessary, contact Flex Flight APS support directly to clarify packaging details and restrictions.

Carriage of animals in the cabin and cargo compartment

Flex Flight APS does not have a single regulation for the transport of pets, as rules vary significantly depending on the flight type and the aircraft used. For private charters, the possibility of having a pet in the cabin is discussed during the aircraft chartering stage.

• Hand luggage: The possibility of carrying cats and dogs in the cabin of business jets (e.g., Challenger 604) is usually permitted, provided they are in a soft or hard carrier.
• Cargo compartment: On some types of small aircraft, there is technically no heated cargo compartment, so the transportation of large animals may be restricted.

Required documents and preparation

For any flight with an animal, the passenger is required to provide a complete set of veterinary documents:

• An international veterinary passport with records of current vaccinations (including rabies).
• A veterinary certificate of the established form.
• Microchipping, if required by the destination country's regulations.

Cost and restrictions

Pet transportation rates are not fixed and are calculated individually. In some cases, the service may be included in the total charter cost, while in others, it may require separate payment. There are restrictions for brachycephalic breeds (pugs, bulldogs) related to health risks during pressure changes. Before planning your trip, be sure to contact Flex Flight APS representatives for official confirmation of your pet's transportability.

Flex Flight APS Loyalty Program

As of today, Flex Flight APS does not offer passengers its own public loyalty program with mile accumulation or status levels. The company's activities are concentrated in the business aviation and partner flight management segments, where classic bonus systems for the mass consumer are rare.

Participation in other programs

• Partner flights: If you are flying on a flight where the ticket is sold under the W2 code but operated by another airline, you may be eligible to earn bonuses in the actual carrier's loyalty program (if provided for by the fare conditions).
• Alliances: The company is not part of global alliances like SkyTeam or Star Alliance, so the privileges of these associations do not apply to Flex Flight APS flights.

The absence of a mileage program is compensated for by an individual approach to corporate clients and charter customers, for whom cooperation terms and service levels are shaped personally. We recommend checking the possibility of crediting points to third-party loyalty programs with the agency where the booking was made.

Service on board Flex Flight APS is oriented towards business aviation standards, where passenger comfort and privacy come first. Since the airline operates a fleet ranging from compact Pilatus PC-12s to spacious Bombardier Challenger 605s, cabin configurations and available amenities vary from aircraft to aircraft. In most cases, passengers can expect leather seats with a wide range of adjustments, ensuring a full rest during the flight.

Catering on charter flights is fully customizable. Clients can choose a menu from the best restaurants, order special meals (vegetarian, gluten-free, or halal), and premium beverages. On scheduled contract flights (code W2), the service level and meal selection correspond to the standards of the operating airline performing the flight.

Regarding entertainment and connectivity, the availability of Wi-Fi and multimedia systems depends on the specific aircraft. Higher-class business jets usually have satellite communications and screens for watching videos available. For families with children and passengers with reduced mobility, Flex Flight APS offers personal accompaniment and assistance at the airport; however, such services require prior arrangement during booking.

Additionally, the company provides specialized services such as the management of aircraft for third-party owners and the organization of sanitary flights. This allows Flex Flight APS to guarantee the highest level of technical condition of the aircraft and the professionalism of the crews, working according to the strictest international safety standards.

Flex Flight APS provides connections between many cities around the world, operating both under its own flag and as a link for regional carriers. An important operational center for the company is Ho Chi Minh City, which serves as a departure and arrival point for significant flights.

The geography of routes available under the W2 code includes popular European cities such as Rome, Milan, and Frankfurt. The airline also actively operates in the African direction, connecting Johannesburg and Cape Town with other regions, making it an important player for travelers seeking unconventional and flexible routes.

The main feature of Flex Flight APS is that the company does not offer direct online booking for all its flights through the official website. To buy a ticket for a flight with the W2 code, it is best to use major global online travel agencies or contact specialized business aviation brokers. This will allow you to compare prices and choose the most convenient flight option.

For those planning to travel on Flex Flight APS partner scheduled flights, it is recommended to book tickets in advance — ideally 4–8 weeks before departure. This guarantees not only the best price but also the availability of seats on aircraft with limited capacity. Be sure to check the check-in rules: on many flights under the W2 code, it is only available at the airport rather than online.

Seat selection in a business charter cabin usually happens directly upon boarding or is agreed upon at the time of booking confirmation. If you are flying on a scheduled flight, the possibility of choosing a seat depends on the actual carrier's rules. Don't forget about travel insurance — for private aviation flights, it is recommended to choose policies with extended coverage that accounts for the specifics of small airfields.

Since the airline's mobile app is not currently launched, all information about flight status, schedule changes, or refund conditions should be clarified through the agency that issued the ticket. If you have any doubts, you can always email the Flex Flight APS support service, providing your booking number.

The history of Flex Flight APS began in 2003 in Denmark. Its founder, Christian Honoré, saw potential in creating a flexible operator that could meet the growing demand for private business transportation and corporate charters. The base for the company was Roskilde Airport, located near Copenhagen, which allowed it to work effectively in the Northern European market.

In its early years, the airline focused on "air taxi" services and performing medical flights. Gradually, the fleet expanded, adding modern aircraft such as the Pilatus PC-12 and Cessna Citation. This made it possible to move beyond Scandinavia and start performing international flights throughout Europe and beyond.

A landmark stage in its development was the implementation of the business model under the IATA code W2. Flex Flight APS began acting as a ticketing operator for small airlines that did not have access to global distribution systems (GDS). This decision transformed the company from a local charter carrier into a global intermediary, ensuring the availability of flights in the most remote corners of the world.

Today, Flex Flight APS is a diversified aviation business. The company successfully combines the management of a fleet of luxury business jets, such as the Gulfstream 200 and Challenger 605, with the provision of ACMI services to major air carriers. Remaining an independent player and a member of the ERA, the airline continues to expand its presence, opening offices in key locations such as Bangkok and Malmö, and implementing modern flight management standards.