Neos

Neos (IATA: NO) is a leading private Italian airline specializing in leisure and charter flights. Since its founding, it has established itself as a reliable operator connecting Italy with the world's most attractive resorts. The company's main aviation hub is located in Milan (Malpensa Airport), ensuring convenient logistics for travelers from all over Europe.

The airline is not part of global alliances such as Star Alliance or SkyTeam, which allows it to maintain independence and focus on providing flexible services for vacationers. The carrier has additional operational bases in Verona and Bologna, expanding the geography of departures from key Italian regions.

One of the main prides of Neos is its modern aircraft fleet, which includes innovative long-haul Boeing 787-9 Dreamliner liners. The use of these aircraft allows the airline to provide a high level of comfort, reduce cabin noise, and offer passengers improved air quality on transcontinental routes.

The airline's advantages include not only modern technology but also traditional Italian hospitality. Passengers note the punctuality of flights and the high standard of service on board, making Neos a popular choice for travel to Africa, Asia, the Caribbean, and the Americas. Unique vacation packages and cooperation with leading tour operators make it a significant player in the holiday tourism market.

• Official website — neosair.it
• Head office phone — +39 0331 232833, +39 0331 232890
• Email — neos@neosair.it
• Social networks — the company's accounts under the name Neos S.p.A are present on Facebook, Instagram, Twitter (X), LinkedIn, and YouTube.
• Mobile app — the availability of a separate mobile app has not been confirmed in public sources; it is recommended to use the website for booking management and check-in.
• Emergency support — for issues regarding flight delays or lost luggage, please contact the head office in Italy or the check-in counters at the departure airports.

It is always recommended to check the latest contact information in the "Contacts" section on the airline's official website before your trip.

Baggage rules for Neos depend on your selected fare and specific route. For most passengers, the standard carry-on allowance is one item weighing up to 8 kg. The maximum dimensions for a bag taken into the cabin are limited to 55 × 40 × 20 cm. Additionally, personal items such as a handbag or laptop may be allowed if provided by your fare.

For checked baggage, there is no single standard — it is determined by the rules of the selected fare plan (Basic, Smart, or Flex). Generally, more expensive packages include one piece of luggage weighing between 20 and 23 kg. Exact information on the number of available pieces and weight limits should be checked in the booking confirmation or during ticket purchase on the official website.

In the case of excess baggage, the airline charges an additional fee. Since there is no fixed tariff table for overweight luggage in public sources, the cost of each extra kilogram or additional piece is calculated individually in the personal account or at the check-in counter.

Special rules apply to special items such as sports equipment (skis, surfboards) or musical instruments. These items are transported by prior arrangement and usually require a separate fee. Strollers are typically transported free of charge but must be registered at the check-in counter.

Dangerous substances, flammable liquids, and sharp objects are prohibited in carry-on baggage. As a packing tip: try to use hard-shell suitcases and always label your luggage with contact details to simplify the search in case of loss.

Transportation in the Cabin

• Small pets are allowed in the cabin if their weight, including the carrier, does not exceed established limits (usually up to 8–10 kg, depending on the aircraft type).
• The carrier must be soft or hard but must be waterproof and well-ventilated.
• The container dimensions must allow the animal to stand and turn around, and the bag must fit under the seat in front of the passenger.

Transportation in the Luggage Compartment

• Animals whose weight exceeds the cabin limits are transported in a heated luggage compartment in rigid containers complying with IATA standards.
• The container must be securely locked and equipped with a water bowl.

Required Documents

• An international veterinary passport is mandatory for the flight.
• A microchip and valid vaccinations (especially against rabies) are required.
• Health certificates issued in accordance with the requirements of the destination country.

Cost and Preparation

• The pet transportation service is always paid and is not included in the free baggage allowance. Rates depend on the pet's weight and the route.
• It is recommended not to feed the animal a few hours before departure and to accustom it to the container in advance to minimize stress.

Restrictions

• The airline may impose restrictions on the transportation of brachycephalic breeds (pugs, bulldogs) due to health risks during the flight.
• Seasonal restrictions on animal transportation in the luggage compartment may apply during periods of extreme heat or cold.

As rules are subject to change, we strongly recommend contacting Neos support or reviewing the special services section on neosair.it before booking your ticket.

Loyalty Program

As of today, Neos does not have its own classic loyalty program with flight mile accumulation and status levels (such as Silver, Gold, or Platinum) typical of major network carriers.

Passenger Incentives

• Since the company is closely integrated into the Alpitour group structure, bonuses and special conditions are often offered to customers purchasing package tours through partner agencies and tour operators.
• Instead of accumulating miles, passengers can benefit from package deals that include charter flights, hotel stays, and transfers at competitive prices.
• The lack of participation in global alliances means that miles from other airlines are also not earned or accepted on Neos flights.

To obtain the most up-to-date information on possible bonus schemes or discounts for regular customers, it is recommended to visit the carrier's official website or Alpitour group resources. For now, it can be considered that Neos does not have a classic frequent flyer program.

Neos offers its passengers quality service aimed at a comfortable tourist flight. Most aircraft feature an economy class characterized by comfortable seats and friendly staff. On long-haul flights operated by modern Boeing 787 Dreamliner aircraft, zones with extra legroom and enhanced service conditions are available, approaching the premium segment in terms of comfort.

Onboard amenities include individual entertainment systems on wide-body liners, where passengers can choose movies, music, or games. Meals are typically included in the ticket price for long-haul routes and consist of Italian cuisine. On short flights, the selection of food and drinks depends on the fare type — in some cases, they may be available for an additional fee.

Neos special services cover a wide range of needs: from the option to order special meals (vegetarian, gluten-free) to support for unaccompanied minors. Assistance for passengers with reduced mobility is provided during boarding and disembarkation and must be requested in advance. For families with infants, bassinets may be provided on some aircraft types if arranged before departure.

Onboard Wi-Fi is not universal and depends on the specific aircraft and route, so it is best to check this information directly before the flight. Overall, the carrier's service is designed so that a passenger's vacation begins the moment they step onto the plane.

The flight geography of Neos covers many popular tourist destinations in Europe, Africa, Asia, and the Americas. The main link and primary hub for the carrier is Milan (Malpensa) Airport, from where most scheduled and charter flights are operated.

The company's route network includes both historic cities and exotic beach resorts. Key destinations include cities such as Sharm El Sheikh, Zanzibar City, Cancun, and Rome. Thanks to the use of modern aircraft, Neos provides reliable connections between Italy and remote corners of the world.

Booking tickets for Neos flights is best done through the official website neosair.it, which offers the full range of fares: from the economical Basic to the flexible Flex. To get the best price, it is recommended to purchase tickets at least several months before departure, especially during peak tourist seasons. Often, the most advantageous offers appear for flights departing in the middle of the week.

Online check-in (Web check-in) opens in advance on the website and allows you to avoid queues at the airport. Early check-in also gives an advantage when choosing a seat in the cabin. Keep in mind that selecting seats with extra comfort or emergency exit seats may be a paid service, the cost of which is specified during the booking process.

When booking, pay attention to the 24-hour rule: unpaid applications are usually canceled after this time. Also, don't forget the importance of travel insurance — although the airline is responsible for the transportation, comprehensive insurance will cover medical expenses and risks associated with trip cancellation. For users who frequently fly on charters, it is useful to follow news from Alpitour group tour operators, as some seats may be sold under special offers as part of last-minute tours.

The history of the Italian airline Neos (Neos S.p.A) began on June 22, 2001. Initially, the carrier was created as an ambitious project — a joint venture between Italy's largest tour operator, Alpitour S.p.A., and the German tourism corporation TUI. The main goal of the new company was to provide high-quality and reliable air transportation for tourism sector clients.

Since its founding, Milan (Malpensa) was chosen as the base airport, with headquarters located in Somma Lombardo. The first flights were operated on reliable narrow-body Boeing 737 aircraft, allowing for the quick establishment of connections with Mediterranean resorts. Over time, the company expanded its presence by opening additional bases at Verona and Bologna airports.

A significant milestone in its development was the change in ownership structure: TUI's stake was bought out, and Neos came under the full control of the Alpitour group. This allowed the airline to become the flagship carrier for Italy's largest tourism holding and begin active expansion into long-haul destinations, including the Caribbean, Africa, and the Indian Ocean.

The evolution of the Neos fleet was marked by a transition to wide-body aircraft. The Boeing 767 was replaced by ultra-modern Boeing 787 Dreamliners, making Neos the first Italian airline to operate this type of aircraft. This technological update significantly improved flight economics and brought passenger comfort to a new level.

Today, Neos continues to grow as a private carrier, implementing modern online booking systems and expanding its flight map. The company remains true to its original mission — turning every flight into the start of a pleasant vacation, combining flight safety with Italian style.