SCAT flights and airline information

SCAT Airlines (IATA code: DV) is one of Kazakhstan's largest and most reliable air carriers, providing stable air service within the country and beyond since 1997. With extensive experience and a wide geography of flights, the company has established itself as a key player in the Central Asian aviation industry. The carrier's main hub is located in sunny Shymkent, which allows it to effectively connect eastern and western directions.

Over decades of operation, SCAT has significantly expanded its scale, becoming a full member of the International Air Transport Association (IATA) in 2018. This confirms the airline's compliance with high international standards of safety and service quality.

Key features of the airline include a modern approach to fleet formation and a focus on flight accessibility for a wide range of passengers. The SCAT fleet consists of modern Boeing and Bombardier aircraft, which undergo regular maintenance and updates. Thanks to a flexible fare policy, travelers can choose optimal flight conditions, whether for a short regional flight or a long international journey.

In addition to scheduled flights, the company actively develops its charter division, taking tourists to popular world resorts. Safety, punctuality, and hospitality are the three main pillars on which the work of the entire airline team is built, striving to make every flight a comfortable and pleasant event.

To contact customer support and receive up-to-date information about SCAT airline services, you can use the following communication channels:

• Official website: scat.kz
• 24/7 call center: +7 7252 99 88 80
• Email for ticket inquiries: bilet@scat.kz
• Online sales support: websales@scat.kz
• Social media: Telegram (scatairlineskz), Facebook (scat.airlines), Instagram (@scat.airlines)
• Mobile app: available for download on Google Play (SCAT Airlines)
• Head office: 160020, Republic of Kazakhstan, Shymkent city, Airport Building

In case of emergencies, such as flight delays or baggage issues, it is recommended to contact the hotline immediately. Please check the official website for the most current contact details before reaching out.

Baggage rules for SCAT Airlines are developed in accordance with international standards and depend on the selected fare and flight destination. As carry-on baggage, passengers can take one bag into the cabin, the weight of which does not exceed established limits (usually up to 5–10 kg). It is important to remember that carry-on dimensions must allow it to be placed in the overhead bin or under the seat in front of you.

Checked baggage norms vary: in economy class, it is most often one piece weighing up to 23 kg, while business class passengers may be provided with more expanded limits. On some regional or subsidized flights, conditions may differ, so always check the information on your ticket before departure.

If your baggage exceeds the established weight or size limits, payment for excess baggage will be required according to the airline's rates. It is recommended to pay for extra baggage in advance via the scat.kz website, as the cost of the service may be higher at the airport.

Special conditions apply for the transportation of special items such as sports equipment, musical instruments, or strollers. Most strollers are transported free of charge in addition to the baggage allowance, provided they are used by a child on the flight. It is forbidden to carry dangerous substances and flammable liquids in baggage and carry-on luggage. It is recommended to check the full list of prohibited items on the carrier's official resource before packing.

Animal transportation in the cabin

• Small pets (cats and dogs) are allowed in the aircraft cabin if their total weight, including the carrier, does not exceed 8 kg.
• The carrier must be secure, have ventilation holes and a waterproof bottom, and its dimensions must meet the airline's requirements for placement under the seat.
• The animal must remain inside the container throughout the flight.

Transportation in the cargo hold

• Animals whose weight with the cage exceeds the cabin limits are transported in a specially equipped cargo compartment with temperature control.
• The container must be spacious enough for the pet to stand at full height and turn around.

Required documents

• A standard international veterinary passport and a health certificate with vaccination marks are required for travel.
• For international flights, the veterinary requirements of the destination country must be taken into account.

Cost and preparation

Animal transportation is a paid service and is calculated according to the airline's rates. It is recommended not to feed the pet for several hours before departure and to accustom it to the carrier in advance. Be sure to contact SCAT support to confirm the possibility of transportation on a specific flight no later than 72 hours before departure.

SCAT Loyalty Program

SCAT Airlines strives to reward its frequent flyers. While the detailed terms of the bonus system may be updated, the company offers mechanisms for accumulating points for flights taken, which can later be used to obtain additional privileges.

Benefits of participation

• The ability to accumulate bonus units for each flight segment on scheduled flights.
• Using accumulated points for partial or full payment of airline tickets.
• Access to special promotions and private sales for program members.

How to join

You can usually become a program member by registering on the official website scat.kz or through the mobile app. Participation is free and provides access to a personal account where you can conveniently track your flight history and bonus balance. For up-to-date information on mileage accrual rules, it is recommended to visit the dedicated section on the airline's website.

On board SCAT aircraft, passengers are offered service that meets modern civil aviation standards. Economy class provides comfortable seating in ergonomic chairs, while business class is available on several routes, offering an increased level of privacy, an expanded menu, and more legroom between rows for a full rest.

Food and drinks on flights depend on the duration of the journey. On long routes, passengers are offered hot meals, while on short flights, light snacks and soft drinks are provided. The airline also offers the possibility of ordering a special menu (for example, vegetarian or children's), which must be requested in advance during the ticket booking process.

Additional amenities are provided for passengers with children, such as the possibility of transporting bassinets on certain types of aircraft. Special attention is paid to passengers with disabilities: the crew is ready to provide necessary assistance during boarding and throughout the flight. An unaccompanied minor service is also available for children traveling without parents under the supervision of qualified airline staff.

SCAT Airlines offers an extensive route network covering key regions of Kazakhstan and popular international destinations. The carrier's main strategic hub is located in Shymkent, providing convenient connections between cities.

The flight geography includes scheduled flights to major metropolises such as Moscow, Almaty, and Astana. For beach holiday enthusiasts, flights are organized to Nha Trang and Phu Quoc island. The airline also operates important regional flights, connecting the cities of Aktobe, Oskemen, and Aktau with other parts of the country.

To make traveling with SCAT as cost-effective as possible, it is recommended to book tickets in advance on the official website scat.kz. The best prices are usually available several months before departure or during seasonal sales. It is convenient to follow promotions through official social media channels or by subscribing to the newsletter.

One of the key advantages is online check-in, which opens 24 hours before departure. It allows you not only to save time at the airport but also to choose the most comfortable seat in the cabin in advance. Please note that check-in for international flights closes 3 hours before departure, and for domestic flights — 2 hours before departure. Using the SCAT Airlines mobile app makes the process of purchasing and managing bookings even more efficient.

When booking a ticket, familiarize yourself with the conditions of the selected fare regarding the possibility of refunds and exchanges, and consider travel insurance options. For any booking questions, you can always contact the 24/7 support service at +7 7252 99 88 80.

The history of SCAT Airlines began in 1997 in the city of Shymkent. Founded by aviation professionals, the company aimed to create a reliable air connection network accessible to every resident of Kazakhstan. The carrier began its journey by operating regional aircraft, gradually expanding its fleet and geography of presence.

A significant stage of development was the expansion of the route network beyond the republic. Starting with flights to neighboring CIS countries, SCAT eventually mastered destinations in Europe, Asia, and the Middle East. In 2018, the company reached an important milestone by becoming a full member of IATA, which consolidated its status as a world-class carrier following strict safety standards.

The evolution of the fleet reflects the commitment to technological excellence: older models were replaced by modern Boeing 737 liners of various modifications and Bombardier CRJ-200 regional aircraft. This significantly improved fuel efficiency and passenger comfort. Today, the airline continues to actively develop, introducing digital services and updating the fleet with the latest MAX series models.

Currently, SCAT is among the largest airlines in Kazakhstan, carrying millions of passengers annually. The company continues to follow its mission — connecting people and cities while maintaining the spirit of hospitality and professionalism established at its founding more than a quarter of a century ago.