Smartavia flights and airline information

Smartavia (JSC Smartavia Airlines) is a dynamically developing Russian air carrier operating in the smart-low-cost segment. The company focuses on providing high-quality service at affordable prices, performing regular and charter flights throughout Russia. The airline's main hub is the Pulkovo International Airport in Saint Petersburg, which allows for convenient connections between the Northwestern region and other parts of the country.

The airline positions itself as a modern technological project, focusing on fleet renewal and digitalization of services. Although Smartavia is not a member of global aviation alliances, it actively develops partnerships with Russian airports and other carriers, providing passengers with a wide range of flight options and convenient connections.

Among the carrier's key features is its young and fuel-efficient fleet, consisting of modern Boeing 737 and Airbus A320neo aircraft. This allows the airline to maintain high punctuality and ensure comfort during the flight. The company regularly receives industry awards for its development of regional transport and the introduction of innovative services for travelers.

Passengers appreciate Smartavia for its transparent pricing policy and the ability to independently choose the necessary set of services. Attention to detail and friendly staff create a pleasant atmosphere on board, making flights accessible to a wide audience — from students to business travelers.

• Official website: flysmartavia.com
• Customer Support: +7 809 505 66 99 (paid line), +7 495 970 00 55
• Email: office@nordavia.ru
• Social Media: VK, OK, Telegram, YouTube, Instagram, Facebook
• Mobile App: available for download on the App Store and Google Play
• Emergency Support: for questions regarding flight delays or lost baggage, it is recommended to contact the check-in counters at the airport or call the call center.

We recommend checking the current contact information on the airline's official website before your trip.

Baggage rules at Smartavia depend on the selected fare, so passengers are advised to carefully study the terms when purchasing a ticket. Carry-on baggage in economy class is usually limited by dimensions that allow the bag to be placed under the seat in front or in the overhead bin. Personal items such as a handbag, briefcase, or backpack that meet the specified sizes can be taken into the cabin free of charge.

For checked baggage, reference sources often mention a free allowance of one piece weighing up to 10–23 kg for certain fares, with the sum of the three dimensions not exceeding 203 cm. If your suitcase is heavier or larger than the established norms, an overweight fee will be required. It is more cost-effective to book an additional baggage space in advance via the airline's website or mobile app.

Special equipment, such as skis, snowboards, or bicycles, is transported by prior arrangement. During the winter season, there are often promotions for the free transport of ski equipment. Strollers and car seats for children are carried free of charge in addition to the established baggage allowance. It is forbidden to carry dangerous items on board, including flammable liquids and sharp tools in carry-on baggage. Before departure, be sure to check the current limits on the carrier's website.

In-Cabin Transport

• Small pets (cats, dogs, birds) whose weight together with the container does not exceed the established limit are allowed.
• The dimensions of the soft or hard carrier must allow it to fit freely under the seat in front of the passenger.

Transport in the Cargo Hold

• Animals weighing more than the cabin limit are transported in the cargo hold in specialized hard containers.
• The container must be IATA certified, have a secure lock, and sufficient ventilation.

Required Documents

• A veterinary passport with records of current vaccinations and microchipping.
• A health certificate for the animal issued by the state veterinary service.

Cost and Preparation

• The pet transport service is paid and requires mandatory confirmation from the airline no later than 24–48 hours before departure.
• It is recommended not to feed the pet 4 hours before the flight and to accustom them to the container in advance to minimize stress.

Note: there are restrictions on the transport of brachycephalic breeds (pugs, bulldogs) due to their respiratory characteristics. Please contact support to clarify current rules on the official website.

Loyalty Program

Currently, Smartavia does not offer a traditional bonus program with mileage accumulation for flights in the usual sense. Instead, the airline focuses on providing the lowest possible base fares and periodic private sales for registered users.

Passenger Benefits

• Special Offers: newsletter subscribers are the first to know about promotions and promo codes.
• Personal Account: saving passenger data speeds up the ticket booking process.
• Partner Programs: the opportunity to receive discounts from partner companies (hotels, insurance).

Information regarding the launch of new bonus mechanics or the appearance of membership tiers should be monitored in the news section on the official website flysmartavia.com before planning your trip.

Smartavia adheres to the low-cost model, which implies a rational approach to the set of services. The main class of service on board is economy, where passengers are offered ergonomic seats. The distance between rows is optimized for comfortable seating during short and medium-haul flights. In-flight meals are most often provided in the format of a paid menu, where snacks, hot drinks, and sandwiches can be ordered.

For passengers desiring more comfort, additional services are available, such as choosing a seat with extra legroom in the front rows or near the emergency exits. For travelers with children, the airline offers priority boarding and the possibility of transporting a stroller. Unaccompanied minor services are also provided for children traveling without adults, ensuring the child's safety at all stages of the journey.

Special attention is paid to passengers with reduced mobility: assistance is provided during boarding and disembarking, and wheelchair storage is available in the cabin. Since the set of services may change depending on the aircraft type and destination, we recommend checking available options (Wi-Fi, multimedia) directly during the booking process or on the website before departure.

Smartavia's flight geography covers the most important economic and tourist centers of Russia, ensuring reliable air links between regions. The main link in the route network is Saint Petersburg, from which flights are operated to dozens of cities across the country.

The airline actively connects northern regions with southern resorts, performing regular flights to Sochi and Mineralnye Vody. Flights to Moscow, Arkhangelsk, and Kaliningrad, as well as to major industrial centers such as Yekaterinburg and Samara, occupy an important place in the schedule. The developed network allows passengers to plan both business trips and seaside vacations or sightseeing tours to Kazan or Nizhny Novgorod.

To purchase Smartavia tickets at the best prices, it is recommended to plan your trip in advance. The most budget-friendly offers usually appear 1.5–2 months before the departure date. Buying tickets directly on the official website flysmartavia.com avoids additional service fees from intermediaries and provides access to all current fares and promotions.

Online check-in for flights opens 24 hours and closes 3 hours before departure. We advise completing it in advance to be able to choose the best seats in the cabin. The airline's mobile app is an excellent travel assistant: it allows you to store boarding passes electronically and receive prompt notifications about schedule changes or new special offers.

Pay attention to the fare choice: if you are unsure of your travel dates, it is better to choose options with the possibility of a refund or exchange. Also, when booking, you can immediately take out travel insurance, which will cover unforeseen expenses in case of flight delays or health issues. To save time at the airport, use self-service check-in kiosks if they are available in your terminal.

The history of Smartavia dates back to 1963, when a civil aviation squadron was formed in Arkhangelsk. For decades, the enterprise provided a vital link between northern territories and the rest of the country. For a long time, the carrier was known as "Nordavia," being an important regional player in the Northwestern Federal District.

A large-scale transformation began in 2019, when the company rebranded and introduced a new brand to the market — Smartavia. This step marked the transition to a modern smart-low-cost carrier model focused on technology and accessibility. From that moment, an active renewal of the aircraft fleet began: older models were replaced by modern Boeing 737 and Airbus A320neo liners.

An important milestone in its development was the expansion of flight geography beyond the northern regions. The airline opened new bases in Saint Petersburg and Moscow, significantly increasing passenger traffic. Today, Smartavia is among the notable participants in the Russian air transport market, constantly improving its digital services and introducing innovations for the convenience of passengers.

The airline's modern history is a journey from a local northern carrier to a federal player that focuses on efficiency and comfort. Despite changes in name and fleet, the company maintains the traditions of professionalism established in the middle of the last century and continues to actively develop domestic tourism in Russia.