Thai Vietjet Air flights and airline information

Thai Vietjet Air (VZ) is a rapidly growing Thai low-cost airline and a subsidiary of the Vietnamese group VietJet Air. Since its first flight in 2015, the carrier has become a prominent player in Southeast Asia, offering affordable flights on popular tourist and business routes. The company is headquartered in Samut Prakan Province, with its main operational hub and base airport at Suvarnabhumi in Bangkok.

The airline attracts travelers with its vibrant identity and competitive pricing. Key features include a modern fleet of Airbus A320 and A321 aircraft and an emphasis on friendly service. The carrier regularly holds large-scale sales, making regional travel accessible to a wide range of tourists.

Despite its low-cost status, Thai Vietjet Air prioritizes safety and service quality. Passengers are offered a variety of add-on options, from pre-ordering hot meals to choosing seats with extra legroom. The airline is actively expanding its reach, connecting resort areas and economic centers in Thailand and neighboring countries.

To reach Thai Vietjet Air regarding bookings, ticket changes, or customer service, you can use the following official channels:

• Official website: vietjetair.com or th.vietjetair.com
• Hotline: +66 2 089 1909 (call center operates 24/7)
• Email: vz.support@vietjetair.com (general support) or support@thaivietair.com (booking inquiries)
• Social media: ThaiVietjet accounts on Facebook, @ThaiVietjet on Twitter (X), @thaivietjet on Instagram and LINE
• Mobile app: Vietjet Air is available for download on the App Store and Google Play
• Emergency support: In case of flight delays or lost luggage, it is recommended to visit the registration desks at the departure or arrival airport.

We recommend checking the current contact information directly on the airline's official website before calling or emailing.

Baggage rules for Thai Vietjet Air follow the low-cost carrier model, where allowances depend on the selected fare. Carry-on baggage for all fares is typically limited to one piece weighing up to 7 kg with dimensions not exceeding 56×36×23 cm, plus one small personal item. It is important to remember that sharp objects and liquids in containers larger than 100 ml are prohibited in the cabin.

Regarding checked baggage, it is often not included in the most budget-friendly fares. Passengers can purchase the required weight (from 15 to 40 kg) during booking or later via their personal account. Deluxe or SkyBoss fares usually include a baggage allowance. It is recommended to add baggage online in advance, as excess baggage fees at the airport are significantly higher.

Transportation of special items, such as sports equipment or musical instruments, requires prior arrangement. Strollers are usually carried free of charge but must be registered at the desk. To avoid extra hassle, try to pack items in durable suitcases and check their weight at home in advance.

General Transportation Conditions

At present, Thai Vietjet Air does not provide detailed public rules for transporting pets on its scheduled flights. The policy of most low-cost carriers in the region often imposes strict restrictions on pet transportation.

In-Cabin and Cargo Hold Transport

• The possibility of carrying small animals in the cabin requires individual confirmation from customer support.
• Transportation in the cargo hold as checked baggage is often not permitted to ensure animal safety under the low-cost model.
• Service dogs (guide dogs) are usually allowed with all supporting documentation and prior notification to the airline.

Required Documents

• International veterinary passport.
• Vaccination certificate (rabies vaccination is mandatory).
• Microchip and relevant import/export permits for the destination country.

Before purchasing a ticket, we strongly recommend contacting the Thai Vietjet Air call center at +66 2 089 1909 or emailing them to receive written confirmation regarding the possibility of transporting your pet.

Loyalty Programs and Promotions

Currently, Thai Vietjet Air does not have a traditional loyalty program for frequent flyers with mile accumulation and status levels. Instead, the carrier focuses on providing the lowest possible fares for all customers.

How to Get Extra Value

• Promotions: The airline frequently holds sales, such as "Zero Fare" or holiday discounts, which are announced on their social media pages.
• Promo Codes: By subscribing to the newsletter, you can receive special discount codes for bookings made through the website.
• Package Deals: Choosing flexible fares (SkyBoss) provides privileges similar to premium tiers (priority boarding, business lounge access).

Participation in Partner Programs

As part of the VietJet Group, the company occasionally offers joint promotions with hotels and car rental services in Thailand. We recommend checking the Promotions section on the official website for up-to-date information on current special offers and ways to save.

Thai Vietjet Air primarily offers a single-cabin configuration—Economy Class. The entire fleet consists of narrow-body aircraft where seat pitch is optimized for short regional flights. Passengers who value comfort can use the paid seat selection service for extra legroom (Front Row or Exit Row).

Food and drinks on board are not included in basic ticket prices but are available for purchase during the flight from the Sky Cafe menu. For those who want a guaranteed hot meal, pre-ordering on the website is available—this is not only cheaper but also provides a wider selection of Thai and international dishes. There are no individual seat-back entertainment systems on board, so travelers are encouraged to download content to their devices in advance.

The airline also provides special services: unaccompanied minor escort, assistance for passengers with reduced mobility, and the option to order special meals (subject to technical availability on specific flights). All additional services, including priority check-in and boarding, can be added to the booking at the time of purchase.

Thai Vietjet Air flight geography covers key tourist destinations in Southeast Asia. The main hub of the route network is the international airport in Bangkok, from which dozens of flights depart daily.

The domestic network includes flights to the cultural capital of the north—Chiang Mai, as well as the white-sand beaches of Phuket and Krabi. International routes connect Thailand with popular cities in Vietnam, such as Da Nang and the tropical island of Phu Quoc, offering tourists convenient options for multi-destination regional travel.

To find the best prices on Thai Vietjet Air flights, it is recommended to plan your trip in advance. The best time to book is 1.5–2 months before departure. The airline often launches sales mid-week, so it is worth checking prices on Tuesdays and Wednesdays. Using the Vietjet Air mobile app sometimes gives access to exclusive fares not available on the website.

Online check-in opens 24 hours before the flight and saves time at the airport, especially if you are traveling with carry-on baggage only. When choosing a seat, remember that window seats or those at the front of the cabin are paid, but they provide a more comfortable exit upon arrival. If your plans might change, consider fares with date-change options, as penalties for the cheapest tickets can be quite high.

Don't forget about travel insurance. While the airline offers its own options during booking, it is always useful to have a policy that covers not only the flight but the entire stay in the country. Keep your booking reference (PNR)—you will need it for any changes made through customer support via email.

The history of Thai Vietjet Air began in 2014 when the airline was founded as a joint venture between the Vietnamese low-cost carrier VietJet Air and Thai partners. Legally, the company is registered in Thailand, which allowed it to develop as a full-fledged national carrier. The first scheduled flight was operated in 2015, marking the entry of an ambitious new player into the kingdom's budget air travel market.

A key milestone in its development was establishing a presence at Suvarnabhumi Airport in Bangkok, which became its main hub. While many other low-cost carriers were based at Don Mueang, choosing the country's primary airport provided passengers with convenient connections to international flights. The company's fleet grew rapidly, adding modern Airbus A320 aircraft, which allowed it to launch flights to Chiang Mai and Phuket.

In subsequent years, the airline entered the international arena, opening routes to Vietnam, including flights to Da Nang. Today, Thai Vietjet Air continues to implement technological innovations, developing online services and mobile applications. The carrier firmly holds its position in the region's top list of low-cost airlines, constantly expanding its flight geography and offering modern solutions for budget travel.