Tigerair Taiwan

Tigerair Taiwan (IATA: IT) is a dynamically developing low-cost carrier that became the first representative of the budget aviation segment in Taiwan. Founded in 2013, the airline quickly gained popularity among tourists seeking to explore Asia with comfort and savings. The carrier's main operating hub is Taoyuan International Airport in Taipei, from where regular flights are operated to dozens of cities in the region.

The airline focuses on providing quality services at affordable prices, utilizing a modern fleet of narrow-body airliners. Tigerair Taiwan actively develops its route network, focusing on popular tourist centers and ensuring high flight frequency between key cities in East Asia. Despite the low-cost model, the company pays significant attention to the safety and punctuality of its flights.

Among the key advantages of Tigerair Taiwan, travelers highlight the modern fleet consisting of Airbus A320 and newer A320neo aircraft, which feature improved fuel efficiency and cabin comfort. The airline offers a flexible fare system, allowing passengers to independently choose necessary additional services, such as on-board meals or seat selection, without overpaying for unnecessary options.

The carrier's strategy is aimed at strengthening Taiwan's position as an important aviation hub. Thanks to a convenient schedule and connections in Taipei, tourists can easily plan complex itineraries, combining visits to several countries in one trip. Tigerair Taiwan continues to implement digital innovations to make the booking and check-in process as simple and fast as possible for every customer.

• Official website — www.tigerairtw.com
• Customer support phone — +886 2 5599 2555
• Email — information is provided via the feedback form on the official website.
• Social media — the company maintains official pages on Facebook, Instagram, and YouTube.
• Mobile app — available for download in the App Store and Google Play.
• Headquarters — No. 3, Alley 123, Lane 405, Tunghwa N. Rd., Taipei, 10548, Taiwan.

We recommend checking the current contact information and any changes to the support services' operation on the official Tigerair Taiwan website before your flight.

Cabin baggage rules for Tigerair Taiwan are quite strict, which is typical for low-cost carriers. Passengers are allowed to take items into the cabin with a total weight of up to 10 kg. The dimensions of the hand luggage must not exceed 38 × 23 × 54 cm. Usually, this includes one standard-sized bag and one small personal item, such as a handbag or a laptop bag.

Checked baggage allowances depend on the selected fare. It is important to note that base (cheapest) fares often do not include free checked baggage. Passengers are offered the option to purchase the necessary weight (usually in 5 kg increments) in advance through the website or mobile app, which is significantly cheaper than paying for excess weight at the check-in counter at the airport.

Separate rules apply for the transport of special items such as sports equipment or musical instruments. Such items must be carefully packed and often require prior coordination with the airline. Strollers are generally carried free of charge, but they must be handed over at the aircraft steps or at the check-in counter.

Hazardous substances, flammable liquids, and items that could threaten flight safety are prohibited for transport. To avoid unpleasant situations, it is recommended to weigh your luggage in advance and ensure it complies with the paid allowance. Using bright tags or covers will help you find your suitcase on the baggage carousel more quickly upon arrival.

Cabin Transport

• Tigerair Taiwan has strict restrictions on the transport of pets. In most cases, pets are not allowed in the passenger cabin on regular flights.

Transport in the Baggage Compartment

• The possibility of transporting animals in the baggage compartment requires individual coordination. Information about a regular commercial pet transportation service is not available in public sources.

Required Documents

• For international flights, a veterinary passport, microchip, and vaccination certificates (primarily for rabies) are mandatory.
• The passenger is responsible for independently researching the quarantine rules of the destination country, for example, entry requirements for Japan or South Korea.

Cost

• Rates for animal transport (if the service is available) are calculated individually and depend on the container's weight and the route.

Restrictions

• The airline may restrict the transport of brachycephalic dog and cat breeds due to risks to their health during the flight.
• During periods of extreme temperatures, the transport of animals in cargo compartments may be completely suspended.

Given the specifics of the low-cost model, we strongly recommend contacting the Tigerair Taiwan call center before booking your ticket to receive the latest confirmation on pet transport rules.

Introduction

At the moment, Tigerair Taiwan does not have a classic loyalty program with mile accumulation and status levels, which is common for major network airlines. As a low-cost carrier, the company focuses on providing the lowest possible ticket prices for all categories of passengers.

Customer Incentives

• Instead of a mileage program, the airline often holds private sales and promotions for newsletter subscribers.
• Partner programs with bank cards in Taiwan are periodically launched, allowing for cashback or discounts when purchasing tickets.
• Members of the parent company's or partners' loyalty programs may receive special offers, but direct conversion of points into Tigerair Taiwan tickets is limited.

How to Get Privileges

• It is recommended to register on the official website and subscribe to notifications to be the first to know about promo codes and promotional fares.
• Follow official social media pages, where flight vouchers are sometimes given away.

Current terms of special offers and opportunities to participate in partner programs should always be checked on the airline's official website in the promotions section.

Tigerair Taiwan operates on a classic low-cost model, where the base fare includes only the flight, and all additional services are provided for a separate fee. The main service class on board is Economy. The cabins of the Airbus A320 and A320neo aircraft have a standard configuration, providing an optimal number of seats for short- and medium-haul flights across Asia.

In-flight meals on Tigerair Taiwan are paid. Passengers are offered the Tiger bites menu, which features Taiwanese and international cuisine, snacks, and drinks. To guarantee the availability of a specific hot dish, it is recommended to pre-order no later than 48 hours before departure via the website. Special meals (vegetarian or religious) are also available upon prior request during booking.

Entertainment systems and Wi-Fi are absent on most aircraft, which helps the company keep ticket prices low. Passengers are recommended to download content onto their mobile devices in advance. At the same time, the company provides a basic level of comfort: seats have an ergonomic design, and an in-flight magazine with interesting facts about flight destinations can always be found in the seat pockets.

Escort services at the airport and boarding assistance are provided for passengers with disabilities; however, the airline must be notified of such requirements in advance. Travelers with children are offered priority boarding, and additional services for the comfort of young passengers are available on some flights.

Tigerair Taiwan connects the island with major East Asian metropolises, offering a convenient route network. The main hub is the airport in Taipei, which serves as the starting point for most international flights. The flight geography covers popular destinations in Japan, South Korea, Thailand, and Vietnam.

Among the key cities served by the carrier are tourist centers such as Tokyo, Seoul, Osaka, and Phuket. The schedule also includes flights to Okinawa, Fukuoka, and Sapporo, making the airline an excellent choice for those planning a ski holiday or a beach vacation.

To get the lowest prices on Tigerair Taiwan tickets, it is recommended to plan your trip in advance. The best deals usually appear 3–4 months before departure. The airline often holds sales for holidays or the opening of new routes, so subscribing to the newsletter is a great way to save.

Online check-in for flights opens approximately 48 hours before departure. We strongly recommend completing this procedure in advance on the website to save time at the airport. Please note that seat selection in the cabin is a paid service; if you are traveling with a group, it is better to book seats in advance, otherwise the system will assign them automatically.

Since Tigerair Taiwan is a low-cost carrier, carefully check what is included in your fare. If you plan to bring many items, it is more profitable to immediately purchase a package with included baggage than to add it later. Also, don't forget to take out travel insurance, which will cover possible expenses in case of flight delays or lost luggage, which is especially important for flights with connections.

The history of Tigerair Taiwan began in 2013, when the first low-cost airline on the island was officially founded. The project was the result of an ambitious drive to create an affordable carrier capable of competing with foreign budget airlines in the booming Asian market. Taoyuan Airport in Taipei was chosen as the base for operations.

The first years of operation were marked by the rapid expansion of the route network. The airline focused on flights to Japan and South Korea, which are traditionally in huge demand among Taiwanese tourists. Soon, Tigerair Taiwan became an important player in the region, offering an alternative to traditional carriers on routes such as Osaka and Tokyo.

A significant milestone in its development was the update of the digital platform in 2017, when a new website was launched under the domain tigerairtw.com. This simplified the booking process and introduced more flexible fare management systems. During this same period, the company began actively updating its fleet, ordering modern Airbus family aircraft, which allowed for increased operational efficiency.

Today, Tigerair Taiwan continues to hold the status of the country's leading low-cost carrier. The company successfully overcame periods of global aviation crises, maintaining its identity and passenger loyalty. A focus on sustainability and the implementation of new technologies in customer service remain the carrier's priorities in its strive to connect Taiwan with the rest of the world.