Tunisair Express flights and airline information

Uganda Airlines (IATA: UR) is the revived national flagship carrier of Uganda, which began its new chapter in aviation history in 2019. As a full-service airline, its goal is to connect the "Pearl of Africa" with key regional and international hubs. The airline's primary hub is Entebbe International Airport, located on the shores of Lake Victoria, providing convenient logistics for travelers across East Africa.

Although the modern company is relatively young, it has quickly gained recognition for its use of state-of-the-art aircraft and high level of service. The airline is an active member of the regional association AFRAA (African Airlines Association), confirming its commitment to international standards of safety and passenger service quality.

Key advantages of Uganda Airlines include modern long-haul Airbus A330-800neo aircraft, providing exceptional comfort on long flights, as well as regional jets for shorter routes. Passengers appreciate the airline for its authentic African hospitality, included meals, and generous baggage allowances even in economy class.

The airline's route network is constantly expanding and includes important points such as Tunis, allowing travelers from all over the world to discover the beauties of Africa. Uganda Airlines strives to become the region's leading carrier, offering reliable and regular flights for business and leisure.

To contact Uganda Airlines representatives for flight details or service bookings, you can use the following communication channels:

• Official website: ugandairlines.com
• Customer support phone: +256 (0) 200 406400 (main international call center number)
• Additional numbers: +256 (0) 200 406 4005, +256 (0) 754 355860 (WhatsApp)
• Email for general inquiries: info@ugandairlines.com
• Email for bookings and tickets: reservations@ugandairlines.com
• Social media: X (Twitter) account @UG_Airlines, corporate LinkedIn page
• Head office address: Eagle Air Hangar Complex, Entebbe International Airport, Entebbe, Uganda

For prompt resolution of issues regarding lost baggage or delays, it is recommended to contact reservations@ugandairlines.com via email. The mobile application is currently under development, so it is better to use the web version of the official site to manage bookings. Always check the current contact information directly on the airline's website before your trip.

Uganda Airlines operates under full-service standards, which includes baggage allowances for most fares. In the cabin, one piece of carry-on baggage weighing up to 7 kg is permitted. The total dimensions of carry-on baggage (length + width + height) must not exceed 127 cm (approximately 50 inches). Personal items, such as a handbag or a laptop, are usually allowed additionally, but it is recommended to clarify this during boarding.

For checked baggage, the following rules apply: in Economy Class, passengers can transport 2 pieces weighing up to 23 kg each for free. For Business Class passengers, extended limits are provided — 2 pieces weighing up to 32 kg each. Such generous rules make flights with Uganda Airlines particularly convenient for those planning long trips or carrying many purchases.

If your baggage exceeds the established norms, an excess weight fee is charged. For each additional piece of baggage, you will have to pay approximately 85–95 USD depending on the specific route. We recommend paying for extra baggage in advance through customer support, as rates at the airport may be higher.

Rules for transporting special baggage, including sports equipment (golf, surfing gear) and musical instruments, require prior coordination with the airline. Strollers are generally carried free of charge in addition to the norm. Don't forget to check the list of prohibited dangerous items (flammable substances, gases, toxic materials) on the carrier's website before packing your suitcases.

Pet Transport in the Cabin and Cargo Hold

At present, Uganda Airlines does not provide detailed, unified pet transportation rules in the public domain. The possibility of transporting a pet depends on the type of aircraft and the specific destination. Generally, transportation can be carried out in the following ways:

• In the cabin: Only small animals are allowed in special certified carriers, the weight of which, including the pet, usually does not exceed 8 kg.
• In the cargo hold: Large dogs and cats require rigid containers that meet IATA standards, allowing the animal to stand and turn around.

Required Documents and Requirements

For any international flight with a pet, the passenger must provide a full set of documents:

• International veterinary passport.
• A certificate of health status and the presence of all necessary vaccinations (including rabies).
• A microchip for animal identification.
• Import/export permit from the veterinary services of Uganda and the destination country.

Restrictions and Recommendations

The airline may restrict the transportation of brachycephalic breeds (pugs, bulldogs, Persian cats) due to risks to their respiratory system during pressure changes. Seasonal restrictions on transportation in the cargo hold may also apply during periods of extreme heat in Africa. The cost of the service is calculated individually and is usually not included in the free baggage allowance. We strongly recommend contacting the Uganda Airlines reservation department at reservations@ugandairlines.com at least 48 hours before departure to obtain confirmation.

Uganda Airlines Loyalty Program

Today, Uganda Airlines is a developing carrier, and information regarding its own public Frequent Flyer Program with mile accumulation is not officially presented. The airline focuses on providing high-quality service within standard fares for all categories of passengers.

Prospects and Partnerships

• Participation in alliances: The airline is a member of the AFRAA association, which may facilitate integration with the loyalty programs of other African carriers in the future.
• Corporate offers: Special booking conditions may apply for business travelers and groups, which are discussed individually through the sales department.
• Points accumulation: Although there is no branded program with levels (Silver, Gold, Platinum) yet, it is recommended to keep boarding passes, as the airline may offer retroactive bonus accrual upon launching the program.

Current news regarding the launch of a bonus program for regular customers will be published on the official website ugandairlines.com. Joining such programs is usually free and only requires registration on the airline's web portal.

Uganda Airlines (IATA code UR) positions itself as a full-service airline, ensuring comfort at every stage of the flight. Passengers are offered two main classes of service: Economy Class with ergonomic seats and increased legroom, and Business Class, where seats that transform into full beds are installed on long-haul flights.

In-flight meals are included in the ticket price and reflect the richness of African cuisine combined with international standards. Business Class passengers are offered an expanded menu and a selection of premium drinks. For travelers with special needs, pre-ordering special meals is available: vegetarian, halal, or children's menus, which must be requested at least 24 hours before the flight.

The entertainment system on board modern Airbus A330neo liners includes personal touchscreens with a wide selection of movies, music, and games. Information about Wi-Fi availability on specific aircraft is constantly updated, so it is best to check for internet access immediately before departure. For families with children, the airline provides bassinets on long-haul flights and special kits for young passengers.

The unaccompanied minor service for children traveling without parents is provided under strict supervision by airline staff. Additionally, Uganda Airlines provides full support for passengers with reduced mobility, including assistance with boarding and disembarking. All staff have undergone specialized training to create the friendliest possible atmosphere on board.

The national carrier of Uganda is actively developing its network, connecting the East African region with important international points. The airline's main connecting link and strategic hub is Entebbe International Airport, from where flights are operated to key destinations.

Flight geography includes not only African capitals but also the Mediterranean region. In particular, the airline provides connections to such cities as Tunis. Thanks to a convenient schedule, travelers can easily plan routes to Italy, visiting Naples, picturesque Palermo, or sunny Catania in Sicily. Uganda Airlines aims to offer its passengers optimal connections and access to popular tourist and business centers.

To purchase Uganda Airlines tickets at the most favorable rates, it is recommended to book directly on the official website ugandairlines.com. The optimal time for purchase is 2–3 months before the planned trip, especially if you intend to fly during peak holiday seasons. Checking prices in the middle of the week (Tuesday or Wednesday) often allows you to find lower fares compared to weekends.

The airline offers online check-in functionality, which opens in advance and allows you to avoid queues at the airport. We advise checking in as early as possible to have the best choice of seats in the cabin, especially if you prefer window seats or seats in the front of the aircraft. Please note that choosing extra comfort seats (e.g., at emergency exits) may require additional payment depending on the selected fare.

When booking, be sure to check the baggage allowance included in your ticket, as conditions may vary for different classes (Economy, Business, First) and special promotions. It is also recommended to take out travel insurance to cover unforeseen expenses in case of flight delays or changes in plans. If you encounter technical difficulties while using the website, contact support at webmaster@ugandairlines.com or use the official call center contacts to complete your booking.

The history of Uganda Airlines is a story of the revival of national pride. The original carrier was founded in 1977 and functioned successfully for over two decades, but ceased operations in 2001. Nearly 18 years later, the Ugandan government decided to restore the airline to stimulate tourism and the country's economy.

The modern chapter began on January 24, 2019, when Uganda National Airlines Company Limited was legally established. As early as July 30 of the same year, the carrier officially joined the African Airlines Association (AFRAA), confirming its ambitions in the regional market. The official resumption of flights took place on August 27, 2019, marking a historical moment for the entire country.

Based at Entebbe International Airport, the airline began rapid fleet development, banking on the latest technologies. A major milestone was the acquisition of Airbus A330-800neo aircraft, which allowed Uganda Airlines to launch direct long-distance flights. Fleet evolution also includes the use of efficient Bombardier CRJ900 liners to serve regional routes in East Africa.

Today, Uganda Airlines continues to expand its flight geography, implementing modern management systems and sustainable development programs. The airline actively invests in training local staff and introducing innovations, striving to regain its status as a leading aviation hub on the African continent and ensure reliable connections between Africa and the rest of the world.