VivaAerobus flights and airline information

VivaAerobus is a leading Mexican airline operating under an ultra low-cost model, aiming to make flying affordable for everyone. Founded in 2006, the carrier has quickly grown into one of the largest players in the region, connecting key points in Mexico, the USA, and Latin American countries. The airline's main operating hub is Mexico City International Airport, where a significant portion of its flights originate.

As of today, VivaAerobus is not a member of major global aviation alliances such as Star Alliance or SkyTeam, preferring to remain independent and focus on reducing operating costs. This allows the company to offer some of the lowest prices on the market, successfully competing even with bus carriers. The company's strategy is aimed at providing reliable service at a minimum basic ticket price.

One of the key features of VivaAerobus is its use of an exclusively modern and uniform fleet consisting of Airbus A320 family aircraft. This not only simplifies maintenance but also guarantees passengers comfort and safety on board. In 2025, the airline's fleet numbers more than 100 aircraft, allowing it to maintain a high frequency of departures to popular destinations.

The airline actively implements innovations and digital solutions, offering a convenient mobile app and a flexible fare system. Travelers can customize their own flights, adding only the options they need, such as an increased baggage allowance or a specific seat selection. Thanks to this approach, VivaAerobus carries tens of millions of passengers annually, opening up new horizons for them in Mexico and beyond.

You can contact airline representatives and receive support through the following communication channels:

• **Official website:** vivaaerobus.com
• **Call center phone:** +52 81 8215 0150 (Mexico), +1 866 359 8482 (USA)
• **Email:** atencion.clientes@vivaaerobus.com (customer service), ir@vivaaerobus.com (investor relations department)
• **Social media:** official pages on Facebook, Twitter (X), and Instagram (look for the VivaAerobus account)
• **Mobile app:** the official "Viva" app is available for Android and iOS users
• **Emergency support:** for flight delays and baggage tracking, it is recommended to contact the main phone number or email address asistenciaequipajes@vivaaerobus.com

Please note that support response times may vary depending on line volume. We strongly recommend checking the current contact information on the airline's official website before making calls or sending requests.

Baggage rules at VivaAerobus follow the classic low-cost carrier model, where only the minimum is included in the basic fare. Passengers are allowed to carry a personal item (a small backpack or bag), which must fit freely under the seat in front of them. Standard carry-on baggage weighing up to 10 kg and with dimensions of approximately 55x40x20 cm is often a paid option in the most budget-friendly fare plans, so it is important to clarify the conditions when purchasing a ticket.

Checked baggage is usually not included in the price of the cheapest tickets and is paid for separately. More expensive fares may include one piece of baggage weighing between 20 and 25 kg. The cost of adding baggage directly depends on when you decide to book it: purchasing the service online in advance will be significantly cheaper than paying for excess weight or an extra piece directly at the check-in counter at the airport.

The airline provides the opportunity to transport special items, such as sports equipment, musical instruments, or strollers. Special rates and weight restrictions apply to oversized cargo. It is important to remember that for safety reasons, it is prohibited to carry flammable substances, toxic materials, and other dangerous items. We recommend packing baggage in durable suitcases and using bright tags to make it easier to identify on the luggage belt.

Pet travel in the cabin

• Only small domestic pets (dogs and cats) are allowed.
• The maximum weight of the pet including the carrier should generally not exceed 10 kg.
• The carrier must have ventilation holes and a secure lock, and its dimensions must allow it to be placed under the seat.

Transport in the cargo hold

• Large animals are transported in a special heated compartment.
• The container must be rigid, impact-resistant, and comply with international IATA standards.
• The size of the cage must allow the animal to stand at its full height and turn around freely.

Required documents and preparation

• An international veterinary passport is mandatory.
• Vaccination records (including rabies) and a health certificate issued by a licensed veterinarian are required.
• It is recommended not to feed the pet 4-6 hours before the flight and to accustom them to the carrier in advance to reduce stress levels.

Costs and restrictions

The pet transportation service is a paid service and depends on the route. VivaAerobus may limit the number of animals on a single flight and may also introduce seasonal bans on cargo transport due to extreme temperatures. Brachycephalic breeds (pugs, bulldogs, Persian cats) may not be allowed for transport due to the risk of breathing problems at high altitudes. Before booking, be sure to contact the airline to clarify the current rules and availability of space for pets.

Loyalty Program Features

At the moment, VivaAerobus does not have a traditional tiered loyalty program with mileage accumulation, common among traditional airlines. As an ultra low-cost carrier, the airline focuses on providing the lowest possible ticket prices for all categories of passengers instead of maintaining a complex system of bonus points and status levels (Silver or Gold).

Promotions and Special Offers

• Instead of a mileage system, the airline often offers discount promo codes for registered users.
• Special offers and "Viva Fan" sales allow for the purchase of tickets at exclusive prices.
• Early booking through the official app is often accompanied by bonuses or discounts on additional services.

Partner Opportunities

Although VivaAerobus is not part of any alliances, the company may offer package deals including hotel bookings or car rentals at a discount through its partners. The primary focus is on saving money here and now, rather than long-term point accumulation. We recommend regularly checking the promotions section on the official website and subscribing to the newsletter so as not to miss the best fares.

VivaAerobus aircraft feature a modern cabin layout with a single economy class. This allows the airline to optimize space and offer passengers minimum fares. Nevertheless, travelers can choose seats with extra legroom (Space+) or seats in the front of the cabin for a quicker exit after landing. The seat pitch is standard for low-cost carriers and is oriented towards short-haul regional flights.

Food and drinks on flights are provided exclusively for an additional fee. Passengers are offered the "Cafe Viva" menu, which includes an assortment of snacks, hot and cold drinks, as well as light appetizers. The onboard menu is available in the pocket of each seat. There is no traditional entertainment system with screens, so travelers are recommended to download content onto their personal electronic devices in advance.

For passengers with children, VivaAerobus offers priority boarding services (for a fee) and the ability to transport strollers. Passengers with disabilities are provided with the necessary assistance during boarding and disembarking; however, such needs should be reported in advance when booking. Special meals, such as vegan or halal, are not provided on board, as all products are sold through the paid snack menu.

The VivaAerobus flight geography covers an extensive network of destinations, making travel across North and Latin America accessible to everyone. The airline actively connects major metropolises and popular resorts. The primary link and main hub of the carrier is Mexico City, from where dozens of flights are operated daily.

The route network includes key Mexican cities such as Monterrey, Cancun, and Guadalajara. In addition to domestic flights, the company is actively developing international connections, offering budget-friendly flights to the USA (for example, to New York and Orlando), as well as to Colombia, where the key destination is Bogota. This makes the airline an excellent choice for both business trips and beach vacations.

In order to purchase VivaAerobus tickets at the best prices, it is recommended to book as early as possible — ideally 2-3 months before the planned trip. The low-cost carrier model implies that seat costs on a flight increase as the departure date approaches. According to statistics, the cheapest tickets can be found when searching on Tuesday or Wednesday, when the airline often updates its fare grids.

Be sure to use online check-in, which opens 24 hours before departure. This will allow you to save time at the airport and avoid additional check-in fees at the counter, which may apply to some fares. If you have not purchased a seat selection service, the system will assign one automatically. For those who prefer comfort, it is worth paying extra for seats in the first rows or at emergency exits during the ticket purchase stage.

Installing the official "Viva" mobile app is a great way to keep track of exclusive promotions and quickly manage your booking. Special offers that are not available on the main website often appear in the app. We also recommend purchasing extra baggage online in advance, as airport rates can be several times higher. Don't forget to get travel insurance to protect yourself from unforeseen situations during your trip.

The VivaAerobus airline began its history in 2006 as an ambitious project aimed at revolutionizing the passenger transport sector in Mexico. The founders were the largest Mexican bus holding IAMSA and the investment group Irelandia Aviation, known for its involvement in the development of the famous European low-cost carrier Ryanair. This partnership allowed for the implementation of a proven and effective ultra-low-cost business model from the very beginning.

The carrier's initial base was Monterrey, from where the first domestic flights were operated. Thanks to an aggressive pricing policy and a focus on passengers who previously chose long-distance buses, the company quickly gained popularity. Over time, the flight geography expanded, and a significant milestone was the opening of a full-scale operational center in Mexico City, which opened access to millions of new customers and international markets.

The development of the VivaAerobus fleet followed a path of maximum standardization. Starting with used Boeing 737s, the company eventually transitioned to modern and fuel-efficient Airbus A320 family aircraft. By 2025, the airline's fleet crossed the 100-aircraft mark, including the latest A321neo modifications. This allowed not only for an increase in transport capacity but also for a significant reduction in harmful atmospheric emissions, following sustainable development trends.

Today, VivaAerobus is a modern digital carrier, serving more than 20 million passengers annually. From its first domestic flights to an extensive network spanning the USA and South America, the company has traveled the path from a startup to a national leader. Innovations in the booking system and constant work on reducing costs allow it to remain one of the most efficient and affordable air carriers in the Western Hemisphere.