Support

WorldTicket by GO7

About

WorldTicket by GO7 is not a traditional airline, but an advanced technological project in the aviation sector, providing IT solutions and a ticket distribution platform. The company acts as a "virtual carrier" under the IATA code W1, allowing regional and specialized airlines to enter the global sales market. The main coordination center and hub for many operations is Bangkok, which provides extensive coverage of international routes.

Although the organization is headquartered in Denmark, its operations span the entire globe. WorldTicket specializes in integrating small and medium-sized airlines into Global Distribution Systems (GDS), making their flights available to travelers anywhere in the world. This innovative B2B solution turns the company into a vital link between local carriers and international agencies.

IATA codeW1
Fleet size-1
Passenger traffic-1
Destinations42
HubBangkok

A key feature of WorldTicket by GO7's operations is the use of cloud technology to manage airline bookings and inventory. This ensures high flexibility and data processing speed, which is critical for the dynamic travel market. The GO7 platform combines retail and distribution capabilities, offering passengers access to unique routes that were previously difficult to book directly.

The company is not part of traditional aviation alliances such as Star Alliance or SkyTeam, as its role is in technological support rather than operating its own fleet. Nevertheless, WorldTicket has received awards in the field of aviation technology and is recognized by experts as one of the leading providers of PSS solutions for smaller carriers seeking digital transformation.

Contacts

  • Official website: worldticket.com
  • Phone: A single support number is not published; it is recommended to use the contact details provided in your itinerary.
  • Email for agencies and partners: bsp@worldticket.net
  • Technical support email: w2.service.req@worldticket.net
  • Social media: The official WorldTicket by GO7 profile is available on the LinkedIn professional network.
  • Mobile app: There is no specialized passenger app under the WorldTicket brand; services are provided through the systems of partner carriers.
  • Head office address: WorldTicket A/S, Kultorvet 11, 3rd Floor, DK-1175 Copenhagen K, Denmark.

It is always recommended to check the current contact information on the official website of the airline or service provider before planning your trip.

Baggage

Since WorldTicket by GO7 functions as a technology and ticketing platform rather than a direct flight operator, it does not have a single set of fixed baggage rules. All norms and requirements are established directly by the operating airline, which actually performs the flight under the W1 code.

Carry-on baggage: The allowed dimensions and weight for items taken into the cabin depend on the aircraft type and the rules of the specific partner. This is usually one bag weighing between 5 and 10 kg. We recommend checking these parameters in advance on the actual carrier's website.

Checked baggage: Free baggage allowances vary depending on the selected fare and class of service (Economy or Business). Typically, the limit is 20–23 kg per piece of baggage. Information about included baggage is always specified on your electronic ticket at the time of booking.

Excess and special baggage: If you need to transport sports equipment, musical instruments, or excess baggage, payment is made according to the rates of the operating airline. We advise packing fragile items in hard cases and arriving at the airport early to process additional items.

Prohibited items: Flammable substances, gases, toxic materials, and any items posing a threat to flight safety are strictly prohibited. The full list of restrictions complies with international IATA standards.

Pet Rules

Transporting animals in the cabin and cargo hold

WorldTicket by GO7 does not have its own regulations for transporting pets, as the company does not operate aircraft. Rules depend entirely on the conditions of the specific partner airline and the aircraft type on the route.

  • In the cabin: Small dogs and cats weighing up to 8 kg, including a soft carrier, are usually allowed.
  • In the cargo hold: Larger animals are transported in special rigid containers that comply with IATA standards.
  • Breed restrictions: Many carriers prohibit the transport of brachycephalic breeds (such as pugs or bulldogs) due to health risks during the flight.

Required documents and preparation

For a successful trip with a pet, it is necessary to prepare a package of documents in advance, as requirements may vary depending on the destination country.

  • Veterinary passport: With records of valid vaccinations, including rabies.
  • Microchip: Most international destinations require mandatory microchipping of the animal.
  • Certificates: An official government veterinary certificate obtained shortly before departure.

The cost of the pet transportation service is not included in the price of a regular ticket and is paid separately according to the price list of the actual carrier. We strongly recommend contacting the operating airline's support 48-72 hours before departure to confirm pet transportation availability.

Loyalty Program

WorldTicket by GO7 Loyalty Program

Currently, WorldTicket by GO7 does not have its own loyalty program for accumulating miles or obtaining elite statuses such as "Silver" or "Gold" levels. This is due to the company's business model as a technological intermediary.

Participation in partner programs

  • Mileage accumulation: Passengers can earn bonuses in the loyalty programs of the airlines that actually operate the flight, provided this is stipulated by the terms of their partnership with the W1 platform.
  • Alliances: The ability to use alliance privileges (Star Alliance, Oneworld) depends solely on the operating carrier's membership.
  • How to spend bonuses: Booking award tickets or upgrading service classes using miles is usually handled through the communication channels of the actual airline.

While WorldTicket does not offer its own bonus card, using this platform provides access to unique regional routes that can become part of your complex journey. To clarify the possibility of crediting miles for a flight under the W1 code, contact the loyalty program support of the carrier whose aircraft you are flying.

Services

In-flight service on flights booked through the WorldTicket by GO7 system is entirely determined by the standards of the operating airline. Since W1 brings together a wide variety of carriers — from small regional low-costers to full-service airlines — the level of comfort can vary. Passengers may have access to both classic Economy and Business Class with priority service.

Meals and amenities: Depending on the flight duration and the selected fare, hot meals, light snacks, or only beverages may be offered on board. Information about seat configurations and the availability of entertainment systems (screens, Wi-Fi) is available on the official resources of the actual carrier. If you require a special menu (halal, vegetarian, or children's), the request must be made no later than 24–48 hours before departure.

Special services: The platform supports requests for assistance for unaccompanied minors, as well as aid for passengers with reduced mobility. To ensure maximum comfort and the availability of necessary equipment on board (such as infant bassinets or wheelchairs), it is recommended to notify the airline of such needs during the ticket booking stage.

Destinations

The route network available through WorldTicket by GO7 technology (code W1) covers strategically important destinations in various regions of the world, including Africa and Southeast Asia. Relying on its operational hub in Bangkok, the company connects hard-to-reach locations with global transport hubs.

Thanks to the partner network, passengers can fly between cities such as Libreville, Douala, and Yaoundé. The W1 platform plays a key role in providing air connections to Kinshasa, Brazzaville, and other regional centers, making travel to these areas accessible through global ticket search systems.

Booking Tips

Booking tickets through the WorldTicket by GO7 system requires attention to detail, as the company is a technology provider for many different carriers. To get the best price, we recommend planning your trip 4-6 weeks before departure. The optimal time to buy tickets for flights under the W1 code is mid-week, when partner airlines more frequently update their fare grids.

Where to find information: The main fare rules (refund and exchange possibilities) are determined by the actual carrier. Always carefully study the conditions during the booking process and save your itinerary receipt, which indicates the flight operator's code. This will help you quickly navigate if you need to make changes to your booking.

Flight check-in: Online check-in usually opens 24 hours before departure on the website of the airline performing the flight. We strongly recommend checking in early to be able to choose a more comfortable seat in the cabin, as the number of comfortable seats may be limited on flights of small regional carriers.

Important recommendations: If you have questions about refunds or ticket changes, you should first contact the agent or the website where the purchase was made. Do not forget to arrange travel insurance that covers possible flight delays or medical expenses, as WorldTicket does not provide its own insurance coverage for passengers.

History

The history of WorldTicket by GO7 began in 2002, when WorldTicket A/S was founded in Copenhagen. From the very beginning of its activities, the organization focused on developing innovative IT solutions for small and medium-sized airlines that needed access to global markets but lacked the resources to create their own complex distribution systems. Specializing in "Tier-4" carriers allowed the company to occupy a unique niche in the aviation industry.

Over two decades, the company developed its cloud-based PSS (Passenger Service System) platform, introducing modern tools for booking and revenue management. A major milestone was the introduction of the distribution system under the IATA code W1. This solution allowed the virtual integration of hundreds of routes from various airlines, giving them the ability to sell tickets through the world's largest agency networks and GDS, which radically expanded the geography of their flights.

The company's development attracted significant investments totaling approximately 20.5 million dollars. Investors included funds such as Fast Forward Capital and Denmark’s Export and Investment Fund. These funds were directed toward technological improvement of the platform and expansion into new markets, including Africa and Asia, where demand for regional air travel was growing most rapidly.

A new chapter in the organization's history opened in May 2022, when WorldTicket was acquired by the GO7 group. The change of ownership led to a rebranding and integration into a larger aviation technology ecosystem. Today, WorldTicket by GO7 continues to be a leader in its segment, offering airlines not just software, but a comprehensive path to digital transformation and access to global passenger traffic.

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