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Help Center
Frequently Asked Questions
Frequently Asked Questions
What is an 'involuntary refund'?
How much carry-on baggage can I take on a plane?
First Flight: Airport Guide
How to pass airport security screening?
How to complete online check-in for a flight and why is it needed?
I missed my flight. What should I do?
Where to check how much baggage is included in the ticket?
Ticket correction after name change
Why can't you change seats on a plane?
An error was made in the passenger's date of birth
How to choose a reason for contact when sending a request to Customer Care?
Why are all itinerary details in Latin characters, even for domestic flights?
Error in passenger's last name, first name, or patronymic
What to do if the ticket did not arrive by email?
Can I fly with a ticket bought with an old passport without reissuing?
Trouble booking a flight on the website, what should I do?
How to check if a ticket is refundable?
I am carrying excess baggage, do I need to notify the airline?
Can I take carry-on luggage if baggage is not included in the ticket?
Do I need to re-issue my ticket after a flight schedule change?
Incorrect passenger document number
What to do with your ticket after purchase, how to prepare for your flight?
What is a CVC code on a bank card? What if my card doesn't have one?
Only part of the order amount has been paid, what to do?
Received a flight change notification, what to do?
Can a ticket be issued using a birth certificate if the child is 14 years old?
What to do if you can't pay for a ticket?
Are tickets issued for infants, and are they free?
I bought a business class ticket but was downgraded to economy due to technical reasons. What should I do?
I was denied a visa. Can I return my ticket without penalties?
How long before the flight should I be at the airport?
Can airline tickets be returned or exchanged?
Can a ticket be reissued to another person?
My flight changed/rescheduled, new time unsuitable
Received two conflicting messages about flight change
Received a message about flight schedule change, what to do with the ticket?
What to do if a flight is canceled?
How to allow access to camera and gallery
What happens if the airline cancels or changes a flight?
I bought a ticket on another website, can I change it through your service?
I paid for tickets with a card that no longer exists. I want to return the ticket. What should I do?
I'm bringing a hunting rifle, what do I need to do to be allowed on board?
How to allow microphone access for voice control
What does 'flight operated by another airline' on a ticket mean?
How to book a ticket if my child is 11 for the outbound flight and 12 for the return?
Where to specify passenger count when searching?
I submitted a request for a ticket refund or exchange in my Personal Account, what's next?
What is an electronic airline ticket?
Can I return a ticket without penalty after purchase?
What type of meal can I order on board?
Can I use only part of the ticket?
What documents do I need to have with me when traveling?
Passport lost/submitted for replacement, what other document can I use to fly?