Atlantic Airways

Atlantic Airways is more than just an airline; it serves as the vital lifeline connecting the remote and breathtaking Faroe Islands to the rest of the world. Established in 1987, this national flag carrier has mastered the art of navigating the unique and often challenging weather conditions of the North Atlantic, providing a reliable bridge between the archipelago and mainland Europe. Whether you are a local commuter or an adventurer seeking the rugged landscapes of the Faroes, flying with Atlantic Airways promises a warm, Nordic welcome and a distinct sense of hospitality from the moment you step on board.

Since its inception, Atlantic Airways has played a crucial role in the development of Faroese tourism and commerce. The airline operates a modern fleet primarily consisting of Airbus A320 aircraft, including the fuel-efficient A320neo, which helps reduce emissions while navigating the short runways and variable winds typical of the region. In addition to its international scheduled services, the company operates a domestic helicopter service that is essential for connecting the smaller, more isolated islands of the archipelago.

Safety and precision are the cornerstones of the airline's operations. Atlantic Airways is renowned for its high safety standards and holds the distinction of being one of the first airlines in Europe to implement RNP AR 0.1 (Required Navigation Performance Authorization Required) navigation technology. This advanced system allows their aircraft to perform precise approaches into Vágar Airport even in low visibility, ensuring reliability for travelers. Their network focuses on key connections to Scandinavia and the UK, with frequent flights to cities such as Copenhagen, Billund, Reykjavik, Edinburgh, and Oslo.

Key Features of Flying with Atlantic Airways:

• Regional Expertise: Pilots and crew are specially trained to handle the specific topographic and meteorological challenges of the North Atlantic.
• Complimentary Service: Unlike many modern carriers, they typically offer complimentary food and beverages on their routes, reflecting Faroese hospitality.
• Modern Fleet: The inclusion of Airbus A320neo aircraft ensures a quieter, more comfortable, and environmentally friendly journey.
• Scenic Approaches: The descent into the Faroe Islands is often cited as one of the most spectacular in the world, offering passengers stunning views of cliffs and fjords.

For travelers in the United Arab Emirates planning a journey to the Faroe Islands, Atlantic Airways manages all inquiries and support centrally from its headquarters. While there are no local branch offices or direct flight operations within the UAE, the airline provides comprehensive assistance through its international customer service channels and digital platforms.

Official Website

The most efficient way to book tickets, manage reservations, or check flight status is through the official website. The site offers full English language support for international passengers.

• Official Website: www.atlantic.fo

Contact Information

As there is no dedicated call center in the United Arab Emirates, please use the international contact details listed below. When calling, be mindful of the time difference; the Faroe Islands are in the Western European Time Zone (GMT/UTC), which is 4 hours behind the UAE.

• Customer Service (International): +298 34 10 00
• Email Inquiries: booking@atlantic.fo
• Group Bookings: groups@atlantic.fo
• Mobile App: "Atlantic Airways" (Available on App Store and Google Play)

Social Media

For the latest travel updates, inspiration, or quick queries, you can follow Atlantic Airways on their official social media profiles:

• Facebook: Atlantic Airways
• Instagram: @atlanticairways
• YouTube: Atlantic Airways

Local Offices in the United Arab Emirates

Currently, Atlantic Airways does not maintain a physical office, ticket counter, or general sales agent (GSA) in Dubai, Abu Dhabi, or other Emirates. All administrative and ticketing matters are handled directly by the head office in Sørvágur.

• UAE Office: Not available (Please use international contact channels)

Customer Support Hours

The main customer service center in the Faroe Islands operates during standard business hours (local Faroese time):

• Monday – Friday: 08:00 – 16:00
• Urgent Assistance: The main line (+298 34 10 00) remains open for urgent operational matters outside of standard business hours.

Baggage Allowance Overview

Preparing for a trip with Atlantic Airways requires a bit of planning, especially given the unique climate of the destination. Whether you are flying from Copenhagen or hopping over from Edinburgh, the airline offers a generous baggage policy designed to accommodate the needs of travelers heading to the North Atlantic. Understanding these allowances ensures a smooth check-in process and a comfortable journey to Torshavn.

Carry-on Baggage

Atlantic Airways allows passengers to bring essential items into the cabin to make the flight more comfortable. The carry-on allowance is generally consistent across most ticket types, ensuring that everyone has space for their valuables and travel documents.

• Standard Allowance: Passengers are typically entitled to one piece of cabin baggage.
• Weight Limit: The maximum weight for this item is usually 8 kg.
• Dimensions: The maximum dimensions strictly enforced are 55 x 40 x 25 cm, including wheels and handles.
• Personal Item: In addition to the main cabin bag, you may bring one small personal item, such as a laptop bag, small purse, or camera bag, which must fit under the seat in front of you.

Checked Baggage Limits

The checked baggage allowance depends on the fare class you have purchased. Atlantic Airways is known for being relatively inclusive compared to many low-cost carriers, reflecting the necessity of bringing substantial gear to the Faroe Islands.

• Low Fare: Typically includes 1 piece of checked baggage with a maximum weight of 23 kg.
• Flex and Premium Fares: These flexible tickets often allow for 2 pieces of checked baggage, each up to 23 kg.
• Infants: Travelers with infants (under 2 years) are usually allowed one piece of checked baggage (often up to 10 kg) plus a collapsible stroller or pram.
• Maximum Weight: For health and safety regulations, no single piece of luggage can weigh more than 32 kg. Bags exceeding this weight must be repacked or sent as cargo.

Excess Baggage and Fees

If your luggage exceeds the weight or piece limits of your ticket, excess baggage fees will apply. It is always cheaper to book extra baggage allowances online in advance rather than paying at the airport.

Fees are generally charged per extra piece or per kilogram for overweight bags. Given the strict weight limitations on flights operating in the challenging conditions of the North Atlantic, it is highly recommended to weigh your bags before leaving home to avoid unexpected costs at the check-in counter.

Special Items: Sports Equipment and Instruments

Travelers heading to the Faroe Islands often bring specialized gear for hiking, photography, or fishing. Atlantic Airways accommodates these needs but classifies them as special baggage.

• Sports Equipment: Items such as bicycles, golf bags, skiing equipment, and fishing rods can be transported. These items usually incur a fixed handling fee per flight leg and should be booked in advance due to limited cargo space.
• Musical Instruments: Small instruments can be carried as cabin baggage if they fit within the standard dimensions. Larger instruments (like a cello) may require booking an extra seat, while others must be checked in as special hold luggage.
• Weapons: Hunting rifles and ammunition are subject to strict regulations and must be declared at the time of booking. They must be packed in secure, hard-shell cases separate from ammunition.

Restricted and Prohibited Items

To ensure the safety of all passengers and crew, certain items are strictly prohibited or restricted. Standard international aviation security rules apply on all routes, including flights from Billund and Reykjavik.

• Prohibited Everywhere: Explosives, flammable liquids, compressed gases, and toxic substances are forbidden in both carry-on and checked luggage.
• Restricted in Cabin: Sharp objects (scissors, knives), tools, and liquids exceeding 100ml per container are not allowed in carry-on bags. Liquids must be placed in a clear, re-sealable 1-liter plastic bag.
• Lithium Batteries: Spare lithium batteries and power banks must be packed in your carry-on baggage and are strictly prohibited in checked luggage to prevent fire hazards.

Tips for Packing Efficiently

Packing for a trip to the Faroe Islands is an art form. The weather is notoriously changeable, often described as experiencing four seasons in one day. To make the most of your baggage allowance, consider these tips:

• Layer Up: Instead of bulky heavy coats, pack multiple thin layers (wool and fleece) that trap heat and can be easily added or removed.
• Waterproofs are Vital: Ensure your outer layer is windproof and waterproof. Wear your heaviest boots and jacket on the plane to save weight in your checked bag.
• Protect Electronics: If you are bringing camera gear to capture the landscapes, ensure it is well-padded in your carry-on. The flight from Oslo or other hubs can be scenic, so keep your camera accessible!
• Leave Room for Souvenirs: You might want to bring back Faroese wool sweaters or local crafts, so try not to max out your weight limit on the outbound journey.

Traveling with Pets on Atlantic Airways

Atlantic Airways understands that pets are part of the family and welcomes them on board their flights to and from the Faroe Islands. Whether you are relocating or taking a holiday, the airline provides specific services to ensure cats and dogs can travel safely, though space is limited and must be booked well in advance.

Transport Options

In Cabin (Carry-on)

Small pets can travel with you in the cabin if they meet specific weight and size requirements. This option ensures your furry companion stays close to you throughout the journey.

• Carrier Dimensions: The transport bag must not exceed 43 x 31 x 20 cm.
• Maximum Weight: The combined weight of the pet and the carrier must not exceed 8 kg.
• Allowed Pet Types: generally restricted to small dogs and cats.
• Carrier Type: A soft, leak-proof bag is required, and the animal must be able to stand up and turn around comfortably.
• Limit: There is a limit of one pet per passenger and a restricted number of pets allowed per flight.

In Cargo Hold (Checked Baggage)

For animals that exceed the cabin size limits, travel in the pressurized and temperature-controlled cargo hold is available. This ensures larger pets travel comfortably on the same flight as you.

• Container Requirements: Pets must travel in an IATA-approved hard-shell crate (fiberglass or hard plastic) with a secure locking mechanism.
• Size Limits: The crate must be spacious enough for the animal to stand, turn around, and lie down in a natural position.
• Temperature Restrictions: Travel may be restricted if extreme temperatures are forecast at departure, transfer, or arrival airports.
• Documentation: The container must be properly labeled with your contact details and "Live Animal" stickers.

As Cargo

In certain situations, animals must be transported as manifest cargo rather than checked baggage. This is handled by the freight department.

• When Required: This is mandatory for very large animals, unaccompanied pets, or when flying to countries with strict import regulations (such as the United Kingdom).
• Special Requirements: The crate requirements are stricter, and processing times at the airport are longer.
• Booking Procedure: You must contact a freight forwarder or the Atlantic Airways Cargo department directly to arrange this service.

Required Documentation

To ensure a smooth journey to destinations like Torshavn, you must have all necessary paperwork ready before arriving at the airport.

• Veterinary Passport: An up-to-date pet passport identifying the animal.
• Health Certificate: A certificate issued by a veterinarian, typically dated no more than 10 days before travel.
• Vaccinations: Proof of valid rabies vaccination and other routine shots required by the destination country.
• International Certificates: Specific import permits or deworming treatments (e.g., for tapeworm) required for entry into the Faroe Islands or other destinations.

Service Costs

Traveling with pets incurs an additional fee, which is not included in the standard baggage allowance. These fees are subject to change.

• In-Cabin Fee: Approximately DKK 199 - 300 per leg, depending on the booking channel.
• Cargo Hold Fee: Approximately DKK 399 - 600 per leg, varying by crate size and weight.
• Note: Prices may vary based on the specific route, such as flights from Copenhagen or Reykjavik.

Preparation Tips

A little preparation goes a long way in reducing stress for both you and your pet.

• Carrier Familiarization: Let your pet get used to their travel crate weeks before the flight.
• Feeding: Feed your pet a light meal about 4 hours before departure to prevent motion sickness; keep them hydrated.
• Burn Energy: Take your dog for a long walk before heading to the airport to help them relax during the flight.
• Comfort Items: Place a familiar blanket or absorbent pad inside the crate for comfort.

Restrictions

For safety and regulatory reasons, Atlantic Airways enforces certain restrictions on animal transport.

• Prohibited Breeds: Some brachycephalic (snub-nosed) breeds of dogs and cats may be restricted from the cargo hold due to respiratory risks.
• Prohibited Animals: Rodents, reptiles, and exotic animals are generally not accepted in the cabin or hold.
• Route Restrictions: Pets are typically not allowed in the cabin or as checked baggage on flights into the UK (e.g., Edinburgh) due to UK government regulations; they must arrive as cargo.
• Exceptions: Recognized service dogs assisting passengers with disabilities may travel in the cabin free of charge, provided prior notice is given.

Important: Animal transport rules are complex and subject to change. We strongly recommend contacting Atlantic Airways customer support directly at least 48 hours before your flight to confirm availability and current regulations.

Súlubonus Loyalty Program

Súlubonus is the official frequent flyer program of Atlantic Airways, designed to reward travelers for choosing the Faroese flag carrier. The program is straightforward and generous, offering members the chance to earn points on every flight which can be redeemed for bonus tickets. Whether you are a frequent business commuter or a leisure traveler visiting the beautiful Faroe Islands, Súlubonus adds value to your journey with exclusive perks and long-lasting rewards.

Membership Tiers

The Súlubonus program features three distinct membership levels, each offering increasing benefits to loyal passengers. As you earn more points within a 12-month period, you automatically move up the tiers.

• Súlubonus (Basic): The entry-level tier for all new members. You start earning points immediately on all eligible flights and enjoy the convenience of a digital membership profile.
• Gold: Achieved by frequent flyers who reach a specific points threshold. Gold members enjoy premium travel perks, including access to Fast Track security at selected airports and complimentary Lounge Access in key hubs like Copenhagen, Billund, and Reykjavik.
• Basalt: The exclusive top-tier status for the most loyal customers. Basalt members receive the highest level of recognition and priority, including all Gold benefits and additional exclusive privileges designed to make travel as seamless as possible.

Earning Points

Earning points with Súlubonus is simple, with rewards based on the ticket type and route flown. Points are valid for an impressive 7 years, giving you plenty of time to save up for your dream trip.

• Flights: Members earn points on all scheduled Atlantic Airways flights. The number of points awarded depends on the fare class (Low, Flex, or Flex+) and the destination.
• Route Bonuses: Longer "Sun" routes (e.g., to Southern Europe) generally earn more points compared to regional "Nord" routes like Oslo or Edinburgh.
• Ticket Types: Flexible and higher-fare tickets earn points at a faster rate than promotional low fares.
• Retroactive Credit: If you forget to add your member number during booking, you can claim missing points for up to 6 months after your flight.

Redeeming Points

Súlubonus points are primarily designed to be redeemed for flight experiences, allowing members to explore the airline's network for less.

• Award Flights: Points can be exchanged for bonus tickets on any Atlantic Airways route. A set number of points is required for return flights to "Nord" destinations (Scandinavia/UK) versus "Sun" destinations.
• Flexibility: Bonus tickets can be booked directly through your online profile. While the ticket fare is covered by points, travelers are responsible for paying taxes and airport fees.
• Family Sharing: Points are personal, but members can typically use their points to book tickets for family members (spouse and children) under specific conditions.

Airline Partnerships

Atlantic Airways is an independent airline and is not a member of a major global alliance like Star Alliance or SkyTeam. However, it maintains strong industry relationships to improve connectivity for its passengers.

• Partnerships: The airline has interline and codeshare agreements with major international carriers such as Air France and KLM, facilitating smoother connections and baggage transfers when flying from the Faroe Islands to the rest of the world.
• Lounge Cooperation: Through its premium tiers, Atlantic Airways offers access to partner lounges, such as the Aviator Lounge in Copenhagen and the Icelandair Saga Lounge in Keflavik.

How to Join

Joining Súlubonus is free and open to everyone, including children aged 2 and above.

• Online Registration: Sign up easily on the official Atlantic Airways website (www.atlantic.fo) by creating a user profile.
• Digital Access: Once registered, you will receive a digital membership number which should be entered during all future bookings to ensure points are credited automatically.

Service Classes and Cabin Experience

Flying with Atlantic Airways is a distinct experience characterized by Faroese hospitality and efficiency. Unlike large legacy carriers that segregate cabins into multiple tiers, Atlantic Airways generally operates a single-class cabin configuration on its scheduled flights. This egalitarian approach ensures that every passenger, regardless of ticket price, receives the same high standard of attentive service. Whether you are traveling on a budget "Low" fare or a fully refundable "Flex+" ticket, you will enjoy the same comfortable seating and complimentary amenities that set this boutique airline apart.

While there is no separate Business or First Class cabin with curtains or lie-flat seats, the airline differentiates its offerings through fare flexibility rather than physical seat differences. Passengers holding Flex and Flex+ tickets enjoy priority perks such as complimentary changes, better baggage allowances, and, in some cases, fast-track security access at airports like Copenhagen and Billund.

Seat Configuration and Comfort

The Atlantic Airways fleet consists primarily of modern Airbus A320 family aircraft, including the advanced A320neo. The cabin is arranged in a standard 3-3 configuration with leather seating designed for comfort on regional routes. The interior is kept clean and modern, reflecting the crisp aesthetic of the Nordic region. Legroom is generous compared to many low-cost competitors, making the journey to Torshavn pleasant even for taller travelers. The modern A320neo aircraft are also notably quieter, providing a more relaxing atmosphere as you soar over the North Atlantic.

In-Flight Dining: A Taste of the Faroes

One of the standout features of Atlantic Airways is its commitment to complimentary service, a rarity in modern European aviation. Passengers are not just offered a seat but are treated as guests. On international routes, such as those from Edinburgh or Reykjavik, travelers can expect a complimentary meal accompanied by a selection of beverages, including soft drinks, tea, and coffee. The airline takes pride in offering a "bite of the Faroe Islands," often serving high-quality, locally inspired snacks or light meals that give you a culinary introduction to the destination before you even land.

Entertainment and Connectivity

To keep passengers entertained during the flight, Atlantic Airways has introduced a wireless in-flight entertainment system known as Atlantic AirFi. This system allows you to stream content directly to your own smartphone, tablet, or laptop. No app download is usually required; you simply connect to the onboard Wi-Fi network after takeoff to access a variety of newspapers, magazines, games, and destination information. While the aircraft generally do not offer seatback screens or global internet connectivity (browsing the open web), the AirFi portal provides ample diversion for the duration of the flight.

Special Services and Assistance

Atlantic Airways is dedicated to making air travel accessible and convenient for everyone.

• Unaccompanied Minors (UM): The airline offers a dedicated service for children aged 5 to 11 traveling alone. Cabin crew provide supervision from departure until the child is handed over to the designated guardian at the destination, ensuring peace of mind for parents.
• Passengers with Reduced Mobility: Comprehensive assistance is available for passengers requiring wheelchairs or help boarding. It is crucial to request these services at least 48 hours in advance to ensure the ground crew at airports like Oslo or Aalborg are prepared.
• Expectant Mothers: Pregnant travelers are welcome on board up to the 34th week of pregnancy. Between weeks 35 and 37, a medical certificate is required, and travel is generally not permitted after the 37th week (or 33rd week for twins).

Route Network and Connections

Atlantic Airways serves as the primary bridge between the Faroe Islands and the rest of the world. The airline's network is strategically designed to connect the archipelago's main airport in Torshavn (Vágar Airport) with key transport hubs in Scandinavia and Northern Europe. For travelers coming from the United Arab Emirates, the most convenient way to reach the Faroe Islands is typically by connecting through one of the major European cities served by the airline.

Denmark Connections

The strongest link in the airline's network is with Denmark, reflecting the close historical and political ties between the nations. This route is the most frequent and reliable option for international passengers transiting to the Faroes.

• Copenhagen (CPH): This is the airline's busiest and most vital route, with multiple daily flights. As a major international hub, Copenhagen serves as the primary gateway for travelers arriving from the Middle East and beyond.
• Billund (BLL): The airline operates regular services to Billund, offering convenient access to the Jutland peninsula.
• Aalborg (AAL): Connections are also available to Aalborg, providing further options for travel within Denmark.

Regional Destinations

In addition to its Danish routes, Atlantic Airways connects the Faroe Islands with its closest neighbors in the North Atlantic and the UK. These routes are ideal for travelers planning a multi-stop Nordic itinerary.

• Reykjavik (KEF): Flights to Keflavik International Airport connect the two island nations, making it easy to combine a trip to Iceland with a visit to the Faroes.
• Edinburgh (EDI): The airline links the Faroes with Scotland, offering a quick connection to the United Kingdom.
• Oslo (OSL): Service to the Norwegian capital allows for seamless travel between the mountainous landscapes of Norway and the dramatic fjords of the Faroe Islands.

All flights are operated with the specific aim of maintaining a reliable lifeline to the islands, navigating the unique weather conditions of the North Atlantic with expertise. Passengers connecting from the UAE should ensure their itinerary allows sufficient transit time at hubs like Copenhagen to transfer to these onward Atlantic Airways flights.

Securing the best fares with Atlantic Airways often requires planning ahead, especially given the limited capacity on routes to the Faroe Islands. To find the most competitive prices, it is advisable to book your tickets at least two to three months in advance. Travel during the shoulder seasons, such as late spring or early autumn, can also offer significantly lower rates compared to the peak summer months. Be sure to check the airline's "Low Fare Calendar" if your travel dates are flexible, particularly for frequent connections from Copenhagen and Billund.

To streamline your journey, take advantage of the online check-in options available on the carrier's website or mobile app. Online check-in typically opens 22 hours before scheduled departure, allowing you to bypass long queues at the airport. The mobile app is a convenient tool for managing your booking, offering features such as digital boarding passes, real-time flight status updates, and instant notifications regarding gate changes or delays on your way to Torshavn.

Seat selection is a detail you should not overlook when flying to this spectacular archipelago. The approach to the islands is renowned for its dramatic scenery, featuring rugged cliffs and sweeping ocean views. We highly recommend pre-selecting a window seat to enjoy these breathtaking vistas. While there may be a fee for advance selection on routes from cities like Reykjavik or Oslo, the visual experience is often worth the extra cost.

Travelers should be aware that weather in the North Atlantic can be unpredictable, occasionally leading to schedule changes. Therefore, purchasing comprehensive travel insurance that covers flight disruptions and delays is strongly recommended. This is especially important if you are connecting from destinations with less frequent service, such as Aalborg or Edinburgh, to ensure you are protected against unforeseen circumstances.

Founding and Early Years

The story of Atlantic Airways began in 1987, born from a desire to establish a reliable, independent air link for the Faroe Islands. Prior to its formation, air travel to the archipelago was dominated by foreign carriers. The Faroese government, recognizing the strategic importance of controlling their own connectivity, founded the airline to ensure a steady lifeline to the outside world. Operations officially commenced in March 1988, with the inaugural flight connecting the islands to Copenhagen. In those early days, the airline operated in partnership with other Scandinavian carriers, but it quickly established its own distinct identity, characterized by local knowledge and resilience against the harsh North Atlantic weather.

The airline's early operations were defined by the unique constraints of Vágar Airport. With a runway that was historically short and surrounded by difficult terrain, Atlantic Airways relied on the British Aerospace BAe 146 aircraft. This four-engine jet was specially designed for short take-offs and landings, making it the perfect workhorse for the airline's needs during its first two decades. This specific fleet choice allowed the company to maintain a high degree of regularity despite the challenging operating environment.

Expansion and Fleet Evolution

As demand for travel to the Faroe Islands grew, so did the airline's ambitions. In 1994, Atlantic Airways expanded its scope by taking over the domestic helicopter service. This was a pivotal moment in the company's history, transforming it from purely an international carrier into a comprehensive transport provider. The helicopter division became vital for connecting the remote, outlying islands of the archipelago, transporting locals, medical supplies, and search-and-rescue teams.

A major turning point occurred in the early 2000s with the extension of the runway at Vágar Airport. This infrastructure improvement allowed Atlantic Airways to modernize its fleet significantly. Moving away from the aging BAe 146s, the airline introduced the Airbus A319 in 2012, followed later by the larger Airbus A320. This transition marked a new era of comfort and efficiency, enabling the carrier to serve destinations further afield and carry more passengers.

Strategic Growth and Route Network

Throughout its history, Atlantic Airways has carefully expanded its route network beyond the essential link to Denmark. Recognizing the need for diverse connections, the airline launched regular services to neighboring countries. Significant milestones included the establishment of routes to Billund, catering to families and business travelers in western Denmark, and Reykjavik, fostering closer ties between the two North Atlantic island nations.

The airline also looked towards the United Kingdom and Norway to boost tourism and trade. The launch of flights to Edinburgh and Oslo demonstrated the carrier's commitment to making the Faroe Islands a more accessible destination for European travelers. These routes have since become staples of their seasonal and year-round schedules.

Modern Developments and Innovation

In recent years, Atlantic Airways has positioned itself as a leader in aviation technology and safety. A crowning achievement in its modern history was becoming the first airline in Europe to implement RNP AR 0.1 (Required Navigation Performance Authorization Required) technology. Adopted to combat the frequent fog and low clouds at Vágar, this satellite-based navigation system allows aircraft to land with unprecedented precision in poor visibility, drastically reducing flight diversions and cancellations.

Today, the airline continues to innovate with the introduction of the Airbus A320neo. These aircraft are not only quieter but also significantly more fuel-efficient, aligning with the company's goal to reduce its environmental footprint. From its humble beginnings with a single aircraft to becoming a modern, sophisticated flag carrier, Atlantic Airways has remained true to its founding mission: to keep the Faroe Islands connected to the world, come rain, wind, or shine.