Brussels Airlines flights and airline information

Brussels Airlines is the flag carrier of Belgium, holding a key position in European aviation by connecting the heart of Europe with dozens of countries worldwide. With its primary hub in Brussels, the airline provides reliable connections to major cities in Europe, Africa, and North America. As a member of the Lufthansa Group and a full member of the global Star Alliance, the carrier offers its passengers access to a vast network of routes and an impeccable standard of service.

The company is known for its hospitality and attention to detail, striving to make every flight as comfortable as possible. Brussels Airlines actively invests in fleet modernization and environmental initiatives, aiming for sustainable development and a reduced carbon footprint. Travelers value the airline for its punctuality and high-quality service, which reflects the best features of Belgian culture.

One of the main features of Brussels Airlines is its unique specialization in African destinations. Thanks to years of experience, the airline offers one of the most extensive flight networks to Central and West Africa, making it an indispensable partner for business travelers and humanitarian missions. On long-haul flights, passengers can expect a high level of comfort and a personalized approach.

The intra-European network is also impressive in its diversity, offering flexible fares ranging from budget options without baggage to full business class with an exclusive menu. The airline has repeatedly received high marks for the quality of its onboard catering, including the promotion of Belgian products such as famous chocolate and craft beer, turning an ordinary flight into a small gastronomic journey.

You can contact Brussels Airlines representatives through the communication channels listed below. Please note that for the quickest resolution of issues, it is best to use the mobile app or the feedback form on the website.

• Official website: https://www.brusselsairlines.com
• Contact center phone: +32 2 723 23 62
• Alternative number: +32 2 754 19 00
• Email for inquiries: callcenter.en@brusselsairlines.com
• Mobile app: available for download on the App Store and Google Play
• Social media: Brussels Airlines accounts on Facebook, Twitter, and Instagram
• Head office address: Brussels Airport, 1930 Zaventem, Belgium

For emergency support in case of flight delays or lost baggage, we recommend contacting the service desks directly at Brussels Airport or using the online chat in the mobile app. Please check the official website for the most up-to-date contact information before calling.

Baggage allowances at Brussels Airlines depend directly on the selected fare and class of service. For carry-on baggage, one main item (such as a trolley suitcase) and one additional accessory (a handbag or laptop bag) are standard. In economy class, the total weight of carry-on baggage is usually limited to 12 kg, while business class passengers can take up to two main bags with a total weight of up to 16 kg into the cabin.

Regarding checked baggage, Economy Classic and Flex fares include one piece weighing up to 23 kg. In business class, the allowance increases: passengers can check in two suitcases of 32 kg each. If you are traveling on an Economy Light fare, baggage is not included in the price; however, it can be paid for separately during the booking process or during online check-in, which is cheaper than at the airport.

Excess baggage is paid according to established rates based on weight and dimensions. The airline also provides services for transporting special equipment, such as skis, surfboards, or musical instruments. Many types of sports equipment are carried free of charge if they fit within the baggage allowance of your fare, but require prior coordination with the call center.

For safety reasons, Brussels Airlines prohibits the transport of dangerous substances, flammable items, and certain types of lithium batteries in both checked and carry-on baggage. We recommend reviewing the full list of prohibited items on the website before packing. To avoid issues at the airport, weigh your bags in advance and ensure they match the dimensions specified on your ticket.

Cabin Transportation

• Cats and dogs weighing up to 8 kg (including the carrier) are allowed in the Brussels Airlines cabin.
• The container dimensions must not exceed 55 x 40 x 23 cm.
• The carrier must be soft, waterproof, and allow the animal to stand up and turn around.
• Only one animal per passenger is allowed in the cabin.

Transportation in the Cargo Hold

• Animals whose weight with the carrier exceeds 8 kg are transported in a heated cargo hold.
• The container must meet IATA standards, be rigid, and have secure locks.
• The animal must be provided with a sufficient amount of water and food for the duration of the flight.
• Maximum weight and container dimensions depend on the aircraft type.

Required Documents

• An international veterinary passport.
• A microchipping certificate and a valid rabies vaccination (administered at least 21 days before departure).
• A standard EU pet passport is required for flights within the EU.
• Strict import restrictions apply to animals on flights to the UK or Ireland, requiring separate approval.

Restrictions and Tips

The airline imposes restrictions on the transportation of brachycephalic breeds (pugs, bulldogs, Persian cats) due to the risk of respiratory problems during flight. The cost of the service varies depending on the route and method of transport. It is recommended to book a space for your pet at least 48 hours before departure, as the number of pets allowed on each flight is limited. Be sure to check the current rules on the airline's official website before your trip.

Miles & More Program

Brussels Airlines is a member of Miles & More—Europe's largest loyalty program for frequent flyers, created by the Lufthansa Group. The program allows members to earn miles for every flight with the Belgian carrier, as well as with all Star Alliance partners and numerous companies in the tourism and retail sectors.

Membership Levels and Privileges

• Base: The entry level, allowing you to accumulate miles and spend them on award tickets.
• Frequent Traveller (Silver): Provides access to business lounges, increased baggage allowance, and priority check-in.
• Senator (Gold): Offers a booking guarantee, access to Senator lounges, and the highest priority on waiting lists.
• HON Circle (Platinum): An exclusive status with VIP service at airports and personal support.

How to Earn and Spend Miles

• Miles are awarded based on the ticket price and the member's status.
• Accumulated points can be exchanged for cabin upgrades, stays at partner hotels, or car rentals.
• A wide range of products is available in the Miles & More online store, which can be purchased using miles.
• The program also provides the option to donate miles to charity through partner foundations.

You can join the program for free on the official website or through the mobile app. Participation in Miles & More makes traveling with Brussels Airlines not only comfortable but also rewarding, opening doors to a world of exclusive privileges globally.

Brussels Airlines passengers are offered a choice of several service classes, each designed to meet the needs of different categories of travelers. In economy class on short European flights, Check&Go (no baggage), Economy Light, and Economy Flex fares are available, providing flexibility in planning. On long-haul flights, economy class features ergonomic seats and an individual entertainment system.

The airline's business class is a benchmark for European comfort. Passengers are provided with spacious lie-flat seats on long flights, access to the exclusive "The Loft" lounges at Brussels Airport, and an exquisite menu from Michelin-starred chefs. A wide selection of wines and famous Belgian chocolate is offered during the flight, making the journey truly special.

Onboard service is complemented by modern digital services: through the mobile app, you can not only check in for your flight but also manage your booking. For families with children, special bassinets (on long-haul flights), a children's menu, and creative kits are provided. The airline also pays special attention to passengers with disabilities, providing the necessary escort and assistance at all stages of the journey.

Brussels Airlines offers travelers an extensive flight map covering the most interesting corners of the planet. The carrier uses its main hub in Brussels as a powerful node connecting European capitals with exotic destinations in Africa and business centers in North America.

Thanks to regular flights, passengers can easily reach metropolises such as London, Paris, Berlin, and Rome. The airline's route network also includes popular resort and cultural centers, such as Barcelona, Lisbon, Athens, and Prague, allowing for both short city breaks and long vacations.

To purchase Brussels Airlines tickets at the most favorable rates, it is recommended to start your search 2-3 months before the planned departure date. The most affordable prices are usually offered for flights on Tuesday and Wednesday, while departures on weekends and holidays are significantly more expensive. Using the airline's mobile app often gives access to exclusive promo codes and allows you to learn about the start of sales faster.

Online check-in opens 24 hours before departure and is a great way to secure the most comfortable seats for free. If you prefer seats with extra legroom, they should be booked in advance through your personal account, as they are often occupied by the time of departure. Please note that in the basic Economy Light fare, seat selection may be paid, so keep this in mind when planning your budget.

Don't forget to check the option for travel insurance directly during the ticket purchase process—this can simplify the process of receiving compensation in case of unforeseen circumstances. We also recommend subscribing to the airline's newsletter to stay informed about traditional seasonal promotions, when tickets to cities like Frankfurt or Zurich can be purchased at a significant discount.

The history of Brussels Airlines began in 2006, when a powerful new player emerged in the Belgian aviation market as a result of the merger between SN Brussels Airlines and Virgin Express. This union allowed for the combination of traditional high-quality full-service standards with the flexibility of low-cost carriers. From the very beginning, the airline set an ambitious goal: to become the main national carrier representing the country with dignity on the international stage.

A landmark event in the company's history was 2009, when Brussels Airlines officially joined Star Alliance—the world's largest airline alliance. This gave passengers access to hundreds of destinations across the globe and allowed the loyalty program to integrate with the world's leading airlines. During the same period, the process of the airline's gradual entry into the Lufthansa Group began, concluding with full integration that strengthened the carrier's financial stability and position.

Based at Brussels Airport, the company has preserved and developed the unique heritage of its predecessor Sabena, especially regarding flights to Africa. Today, Brussels Airlines is considered an expert on this region, maintaining historical ties and providing critically important routes. Fleet development followed the path of modernization: older aircraft were replaced by modern Airbus A319, A320, and long-haul A330 models, ensuring high fuel efficiency.

In recent years, Brussels Airlines has focused on innovation and the digitalization of services, making the booking and flight process as seamless as possible. The airline is also known for its "Belgian Icons" livery series, dedicated to national symbols ranging from Tintin to the Tomorrowland festival, highlighting its close connection with Belgian culture. Today, it is a modern, dynamically developing carrier, loyal to its roots and open to the future.